

Dynatrace and Moogsoft compete in the IT monitoring and incident management space. Based on feature offerings and AI capabilities, Dynatrace appears to have the upper hand with its comprehensive feature set.
Features: Dynatrace provides advanced AI-powered analytics, comprehensive real-user monitoring, and full-stack observability with automatic root-cause analysis. It offers adaptable business transactions and synthetic monitoring. Moogsoft focuses on AI-driven event correlation, noise reduction, and incident management, featuring situation creation and collaboration tools.
Room for Improvement: Dynatrace could enhance its integration with more third-party applications and simplify user interface options for non-tech users. Moogsoft could improve its integration tools and dashboard customization, as well as support for more diverse environments.
Ease of Deployment and Customer Service: Both Dynatrace and Moogsoft offer strong deployment capabilities for on-premises and cloud environments. Dynatrace's OneAgent simplifies installation and operation in hybrid and cloud settings, while Moogsoft provides robust support and flexibility, especially in private and hybrid cloud setups. Dynatrace is noted for responsive technical support, while Moogsoft emphasizes personalized customer service.
Pricing and ROI: Dynatrace is recognized for its higher cost, justified by extensive features and robust AI capabilities, resulting in significant ROI through tool consolidation and operational efficiencies. Moogsoft offers a more competitive and flexible pricing model, particularly for enterprises needing effective event management and noise reduction without extensive APM costs.
ROI is hard to specify; however, incidents like impending ransomware attacks highlight its value, though those are exceptional events.
ROI depends on how we integrate our IT operations with Moogsoft, as it can reduce our workload, downtime, and resolution time effectively, ultimately delivering better solutions based on mean time to resolution.
They have a good reputation, and the support is commendable.
Their support is very fast and effective.
For Dynatrace tech support, we have a dedicated team here, which is easily reachable.
If it's an enterprise, increasing the number of instances doesn’t pose problems.
Generally, all are stable at ninety-nine point nine nine percent, but if the underlying infrastructure is not deployed correctly, stability may be problematic.
There have been no stability issues with Dynatrace.
Sometimes Moogsoft experiences stability issues due to bugs or internal problems, leading to downtime.
The definition of enterprise is loosely used, however, from a holistic security perspective, including infrastructure, network, ports, software, applications, transactions, and databases, there are areas lacking, especially in network monitoring tools.
I'm specifically looking at AIOps and how we can monitor AIOps-related things, considering we have LLMs and all that stuff.
They have been the pioneers from inception, and they remain at the top of the Gartner chart.
Introducing machine learning and AI features would enhance Moogsoft, streamlining IT operations, incident detection, and response management.
Dynatrace is known to be costly, which delayed its integration into our system.
If I would ask you to rate price from 1 to 10, where 1 is cheap and 10 is expensive, how many points would you give to it?
The integration with Power BI for generating detailed reports is a standout feature.
Dynatrace's AI-driven Davis engine absolutely helps identify performance issues by showing root cause analysis for us up to 200%; whatever is integrated, if it is visible, it can stitch and show.
I find the classic service analysis, service analysis, distribution tracing, and the technology stack that it shows most valuable about Dynatrace, along with the Scape View.
Moogsoft offers various benefits, including incident response, reduced noise alert fatigue, increased availability and uptime, helping companies gain a better understanding of their IT environment, proactively addressing issues, and improving services.
| Product | Market Share (%) |
|---|---|
| Dynatrace | 20.8% |
| Moogsoft | 3.3% |
| Other | 75.9% |


| Company Size | Count |
|---|---|
| Small Business | 76 |
| Midsize Enterprise | 50 |
| Large Enterprise | 289 |
| Company Size | Count |
|---|---|
| Small Business | 5 |
| Midsize Enterprise | 4 |
| Large Enterprise | 11 |
Dynatrace is an AI-powered software intelligence monitoring platform that accelerates digital transformation and simplifies cloud complexities. Dynatrace is an entirely automated full-stack solution that provides data and answers about the performance of your applications and deep insight into every transaction throughout every application, including the end-user experience. By modernizing and automating enterprise cloud operations, users can deliver an optimal digital experience with higher quality software to customers faster.
Dynatrace offers an all-in-one automated artificial intelligence solution that brings together application performance, cloud and infrastructure, and digital experience monitoring. Dynatrace accelerates performance-driven results through operations, development, and business teams with a shared metrics platform. In addition, users are provided a full-stack monitoring experience with three patented technologies:
What does Dynatrace offer?
Dynatrace redefines how organizations monitor their digital ecosystems. The solution offers:
Reviews from Real Users
Dynatrace is the only solution that provides answers to organizations based on deep insight into each user, transaction, and organization's environment.
Barry P., a managing performance engineer at Medica Health Plans, writes, "With Dynatrace, we have synthetic checks and real-user monitoring of all of our websites, places where members and providers can interact with us over the web. We monitor the response times of those with Dynatrace, and it's all integrated into one place."
A consultant at a tech service company notes, "A feature that's one of the highlights of Dynatrace is the AI. The second most valuable feature is OneAgent. Between infrastructures, applications, operating systems, you can deploy with just a single agent and can practically install and forget about it."
Moogsoft is an AI-based solution that ensures continuous availability and prevents downtime by utilizing machine learning and advanced correlation on your organization’s stack. Moogsoft detects incidents before they can escalate, notifies the proper response teams, and applies machine learning in order to understand patterns to help prevent similar issues in the future.
Moogsoft sits on top of an organization’s production stack and extends across automation, service management, log indexing, and notification tools. Algorithmic Noise Reduction automatically reduces event volumes to unique alerts without relying on rules, filters, or models. This enables teams to analyze all monitoring ecosystem events with no noise and no blind spots.
With Moogsoft extensive integration options, users can aggregate all their observable data into a single location and create automated workflows to detect and remediate incidents in third-party systems, ensuring their system remains unharmed. Moogsoft’s anomaly detection tools detect incidents as they emerge, allowing security teams to respond swiftly before they impact customers.
Teams can easily set up their own integrations using Moogsoft’s REST API and webhook. The solution provides guidance for each step, allowing users to import data from whatever tool they need with just a few mouse clicks.
Some of Moogsoft’s top features and benefits include:
Reviews from Real Users
Moogsoft stands out among its competitors for a number of reasons. A few major ones are its monitoring tools, its user-friendly interface, and its strong AI capabilities.
Vivek S., an O&M Lead at a communications service provider, writes, “The most valuable feature is the monitoring manager. Different components and different monitoring tools integrate with and send data to Moogsoft.
This is a user-friendly solution. It is very easy and very comfortable to use, with everything available on a single screen.
The AI component allows you to check previous cases and diagnose problems easily. It will show you what happened last time the same event occurred.”
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