We performed a comparison between Dynatrace and Moogsoft based on real PeerSpot user reviews.
Find out in this report how the two AIOps solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The web dashboards are quite useful, good looking, and easy to use."
"The most valuable feature is the 360-degree view for monitoring, infrastructure, and application worlds."
"Our development group has started using Dynatrace extensively. It helps them find bottlenecks caused by code."
"Metrics for CPU, memory, network, and disk. It provides extensive end-user, application, and infrastructure platform and technology support, including mobile, web browser, Java, .NET, PHP, servers, networks, and mainframe."
"The alerting mechanism where you get millions of dependencies analyzed, in one alert or "problem" as Dynatrace calls it."
"The monitoring is very good."
"Since things are getting more complicated, it is nice to have artificial intelligence to correlate issues and events to come up with root cause."
"Since we have been receiving alerts from Dynatrace, we go ahead and fix them without the user knowing about them."
"Moogsoft AIOps integrates seamlessly with 50-plus IT monitoring, automation, service management, notification, and collaboration tools. It also provides a great and easy-to-use interface for observing."
"The product currently seems to be a few steps ahead of the competition."
"Moogsoft's most valuable features are event management, correlation, and observability."
"The AI component allows you to check previous cases and diagnose problems easily."
"There are AI features in Moogsoft. Moogsoft has one wonderful feature that allows you to convert multiple alarms into situations. Generally, all other MoM tools get the alarms, and then convert it into an incident directly. There is one extra layer they have added before converting any alarm into an incident. Suppose there are multiple alarms that are somehow all related to a single source of issue. It converts all the alarms into a single situation, which then gets converted into an incident."
"Incident management is streamlined with Moogsoft. One standout feature is its unique situation-creation capability, differentiating it from other fault management tools. While other tools typically convert alarms directly into tickets or incidents, Moogsoft adds a middle layer where multiple alarms can be aggregated into one incident. Moogsoft's strong AI capabilities also allow it to correlate similar alarms automatically based on past experiences."
"The Event Management feature is quite valuable."
"I like the prediction features."
"It would be great to have Synthetic automatically retrieve what the customer sees on his side."
"Graphically, it is not good."
"I have not had very positive experiences with tech support in the last year. I found them to be arrogant, rude, not solving my problems, and not interested in solving my problems."
"Documentation could be improved. E.g., you don't know how to properly use Dynatrace because documentation is almost lacking behind the features being deployed."
"A tutorial could be embedded in the system as it is hard for a beginner to start using Dynatrace straight away."
"We have a very stringent budget for an infrastructure solution. Maybe if they provided modules, a simple module with fewer features and a lower price, that would be very good."
"The initial setup was challenging for us. However, it was complex until you grasped the nuances of the product and the building blocks."
"For AppMon, in order to use the rich client especially, I think you have to be somebody who is in there more often than not. It's not necessarily as intuitive as it could be."
"It is taking a long time to set it up and could do more to roll out quickly."
"The tool needs to improve its support. It appears that the support responsiveness from Moogsoft is not aligned with the severity of the incident. Instead of proactively addressing issues, customers have to chase Moogsoft for resolution. In Moogsoft, unlike other tools like Splunk, the process follows a step-by-step sequence. You need to start each process in a specific order, typically following a sequence."
"I would like to see more integrations. It is rather difficult to install the enterprise systems with the agents."
"They are very much dependent on open-source technologies like RabbitMQ message bus. They are using open-source databases, Apache Tomcat, NGINX. If we face any issues with Apache Tomcat or the RabbitMQ message bus, then we do not get support from them. We have to troubleshoot it ourselves."
"Some additional API interfacing would be great to enable getting the data out of AIOps programmatically."
"The documentation and flexibility for generic integration could be improved."
"They should consider including Chatbot."
"I would like to see additional reports or information on the dashboard that includes metrics about CPU usage and memory."
Dynatrace is ranked 2nd in AIOps with 340 reviews while Moogsoft is ranked 12th in AIOps with 11 reviews. Dynatrace is rated 8.8, while Moogsoft is rated 7.6. The top reviewer of Dynatrace writes "AI identifies all the components of a response-time issue or failure, hugely benefiting our triage efforts". On the other hand, the top reviewer of Moogsoft writes "A cost-efffective cloud solution for noise filtration but needs enhanced interfaces". Dynatrace is most compared with Datadog, New Relic, AppDynamics, Splunk Enterprise Security and Azure Monitor, whereas Moogsoft is most compared with ServiceNow IT Operations Management, BigPanda, OpsRamp, Dell CloudIQ and Datadog. See our Dynatrace vs. Moogsoft report.
See our list of best AIOps vendors.
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