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Moogsoft pros and cons

Vendor: Moogsoft
3.8 out of 5
1,169 followers
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Moogsoft Pros review quotes

GL
Aug 1, 2019
The product currently seems to be a few steps ahead of the competition.
PG
Dec 29, 2021
There are AI features in Moogsoft. Moogsoft has one wonderful feature that allows you to convert multiple alarms into situations. Generally, all other MoM tools get the alarms, and then convert it into an incident directly. There is one extra layer they have added before converting any alarm into an incident. Suppose there are multiple alarms that are somehow all related to a single source of issue. It converts all the alarms into a single situation, which then gets converted into an incident.
SA
May 4, 2021
I like the prediction features.
Learn what your peers think about Moogsoft. Get advice and tips from experienced pros sharing their opinions. Updated: June 2024.
791,948 professionals have used our research since 2012.
Michael Wenn - PeerSpot reviewer
Jun 10, 2024
The tool's event correlation and AI are its strongest parts.
SR
Nov 5, 2020
Moogsoft is easily deployable and ready to use.
PG
Feb 15, 2024
Incident management is streamlined with Moogsoft. One standout feature is its unique situation-creation capability, differentiating it from other fault management tools. While other tools typically convert alarms directly into tickets or incidents, Moogsoft adds a middle layer where multiple alarms can be aggregated into one incident. Moogsoft's strong AI capabilities also allow it to correlate similar alarms automatically based on past experiences.
AM
Oct 21, 2021
The Event Management feature is quite valuable.
VS
Dec 18, 2020
The AI component allows you to check previous cases and diagnose problems easily.
MP
Aug 18, 2019
The solution is extremely helpful with correlating IP failures and it has a very good sort of flow chart of IP systems. For example, if you see a failure in system A, you can track it down to the system causing the issue. This is a very handy feature.
it_user433491 - PeerSpot reviewer
Jan 14, 2019
Moogsoft AIOps integrates seamlessly with 50-plus IT monitoring, automation, service management, notification, and collaboration tools. It also provides a great and easy-to-use interface for observing.
 

Moogsoft Cons review quotes

GL
Aug 1, 2019
It is taking a long time to set it up and could do more to roll out quickly.
PG
Dec 29, 2021
They are very much dependent on open-source technologies like RabbitMQ message bus. They are using open-source databases, Apache Tomcat, NGINX. If we face any issues with Apache Tomcat or the RabbitMQ message bus, then we do not get support from them. We have to troubleshoot it ourselves.
SA
May 4, 2021
I would like to see how Moogsoft integrates with the multi-cloud and brings out a single pane of glass, to see everything on one screen.
Learn what your peers think about Moogsoft. Get advice and tips from experienced pros sharing their opinions. Updated: June 2024.
791,948 professionals have used our research since 2012.
Michael Wenn - PeerSpot reviewer
Jun 10, 2024
The solution's initial setup is complex, and it should be made easier.
SR
Nov 5, 2020
The documentation and flexibility for generic integration could be improved.
PG
Feb 15, 2024
The tool needs to improve its support. It appears that the support responsiveness from Moogsoft is not aligned with the severity of the incident. Instead of proactively addressing issues, customers have to chase Moogsoft for resolution. In Moogsoft, unlike other tools like Splunk, the process follows a step-by-step sequence. You need to start each process in a specific order, typically following a sequence.
AM
Oct 21, 2021
They should consider including Chatbot.
VS
Dec 18, 2020
I would like to see additional reports or information on the dashboard that includes metrics about CPU usage and memory.
MP
Aug 18, 2019
I would like to see more integrations. It is rather difficult to install the enterprise systems with the agents.
it_user433491 - PeerSpot reviewer
Jan 14, 2019
Some additional API interfacing would be great to enable getting the data out of AIOps programmatically.