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Moogsoft pros and cons

3.9 out of 5
1,112 followers
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Pros & Cons summary

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Prominent pros & cons

PROS

Moogsoft integrates seamlessly with over 50 IT tools, including monitoring, automation, and service management systems.
Its AI component allows users to access previous cases, aiding in efficient diagnosis and problem resolution.
The distinct event management and correlation features are highly valued, providing improved incident management capabilities.
Moogsoft effectively reduces alert fatigue by consolidating various alerts into one portal, facilitating efficient monitoring and alert ownership.
The use of unsupervised learning algorithms enhances noise reduction and anomaly detection, contributing to maintaining system uptime.

CONS

Additional API interfacing is needed for programmatic data extraction from Moogsoft.
The setup process is lengthy, requiring improvement in deployment speed.
Moogsoft depends heavily on open-source technologies, such as RabbitMQ and Apache Tomcat, which lack dedicated support, necessitating self-troubleshooting for issues.
Support responsiveness from Moogsoft does not align with incident severity, requiring improvement in issue resolution processes.
Stability issues occasionally occur due to internal bugs or problems, leading to downtime that needs addressing by the team.
 

Moogsoft Pros review quotes

GL
Aug 1, 2019
The product currently seems to be a few steps ahead of the competition.
PG
Dec 29, 2021
There are AI features in Moogsoft. Moogsoft has one wonderful feature that allows you to convert multiple alarms into situations. Generally, all other MoM tools get the alarms, and then convert it into an incident directly. There is one extra layer they have added before converting any alarm into an incident. Suppose there are multiple alarms that are somehow all related to a single source of issue. It converts all the alarms into a single situation, which then gets converted into an incident.
SA
May 4, 2021
I like the prediction features.
Learn what your peers think about Moogsoft. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
856,873 professionals have used our research since 2012.
Michael Wenn - PeerSpot reviewer
Jun 10, 2024
The tool's event correlation and AI are its strongest parts.
MA
May 30, 2025
Moogsoft helps manage alert fatigue by consolidating various alerts into a single portal instead of monitoring them across different devices, allowing team members to own alerts and monitor them efficiently, which benefits the whole team.
reviewer1422450 - PeerSpot reviewer
Nov 5, 2020
Moogsoft is easily deployable and ready to use.
PG
Feb 15, 2024
Incident management is streamlined with Moogsoft. One standout feature is its unique situation-creation capability, differentiating it from other fault management tools. While other tools typically convert alarms directly into tickets or incidents, Moogsoft adds a middle layer where multiple alarms can be aggregated into one incident. Moogsoft's strong AI capabilities also allow it to correlate similar alarms automatically based on past experiences.
reviewer2505657 - PeerSpot reviewer
Jul 3, 2024
I find the unsupervised learning algorithms for noise reduction particularly valuable. The algorithm's ability to identify and reduce noise is a feature we initially liked. The anomaly detection feature is excellent for maintaining system uptime as it helps identify problems quickly.
AM
Oct 21, 2021
The Event Management feature is quite valuable.
reviewer2542170 - PeerSpot reviewer
Sep 27, 2024
The operations are familiar with how to use Moogsoft, so they are keeping it.
 

Moogsoft Cons review quotes

GL
Aug 1, 2019
It is taking a long time to set it up and could do more to roll out quickly.
PG
Dec 29, 2021
They are very much dependent on open-source technologies like RabbitMQ message bus. They are using open-source databases, Apache Tomcat, NGINX. If we face any issues with Apache Tomcat or the RabbitMQ message bus, then we do not get support from them. We have to troubleshoot it ourselves.
SA
May 4, 2021
I would like to see how Moogsoft integrates with the multi-cloud and brings out a single pane of glass, to see everything on one screen.
Learn what your peers think about Moogsoft. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
856,873 professionals have used our research since 2012.
Michael Wenn - PeerSpot reviewer
Jun 10, 2024
The solution's initial setup is complex, and it should be made easier.
MA
May 30, 2025
Sometimes Moogsoft experiences stability issues due to bugs or internal problems, leading to downtime, which the Mulesoft team addresses.
reviewer1422450 - PeerSpot reviewer
Nov 5, 2020
The documentation and flexibility for generic integration could be improved.
PG
Feb 15, 2024
The tool needs to improve its support. It appears that the support responsiveness from Moogsoft is not aligned with the severity of the incident. Instead of proactively addressing issues, customers have to chase Moogsoft for resolution. In Moogsoft, unlike other tools like Splunk, the process follows a step-by-step sequence. You need to start each process in a specific order, typically following a sequence.
reviewer2505657 - PeerSpot reviewer
Jul 3, 2024
The unsupervised learning algorithms in Moogsoft are valuable, but the learning processes, run book creation, and neural feedback areas could be improved.
AM
Oct 21, 2021
They should consider including Chatbot.
reviewer2542170 - PeerSpot reviewer
Sep 27, 2024
The product roadmap doesn't align with our roadmap.