OpenText Real User Monitoring and eG Enterprise are two prominent products in the realm of IT monitoring. Users are generally more satisfied with the overall performance and setup of eG Enterprise, although OpenText Real User Monitoring offers specific strengths that warrant consideration.
What features are offered by OpenText Real User Monitoring in comparison to eG Enterprise?OpenText Real User Monitoring provides comprehensive monitoring capabilities, detailed insights, and valuable features that enhance user experience. eG Enterprise offers a range of diagnostic tools, a unified monitoring approach, and a robust all-in-one monitoring solution set that addresses a broader range of user needs.
What areas of improvement can be found in OpenText Real User Monitoring in comparison to eG Enterprise?For OpenText Real User Monitoring, users highlight the need for a more intuitive dashboard, faster incident response times, and improved usability. For eG Enterprise, feedback focuses on better integration with third-party tools, enhanced customization options, and extended compatibility with external systems.
How is the ease of deployment and customer service of OpenText Real User Monitoring in comparison to eG Enterprise?OpenText Real User Monitoring is praised for its straightforward deployment process but receives mixed reviews on customer support responsiveness. eG Enterprise is recognized for both easy deployment and highly responsive support services, providing an edge in overall user convenience during setup and ongoing use.
What setup costs and ROI can be seen with OpenText Real User Monitoring in comparison to eG Enterprise?Users report that OpenText Real User Monitoring has a reasonable setup cost but express concerns about long-term ROI compared to initial expenses. eG Enterprise, while having higher upfront costs, is perceived as delivering a better ROI due to its extensive feature set and efficiency improvements, making it a cost-effective choice over time.
| Product | Market Share (%) |
|---|---|
| eG Enterprise | 0.4% |
| OpenText Real User Monitoring | 0.4% |
| Other | 99.2% |
| Company Size | Count |
|---|---|
| Small Business | 9 |
| Midsize Enterprise | 1 |
| Large Enterprise | 10 |
| Company Size | Count |
|---|---|
| Small Business | 2 |
| Midsize Enterprise | 3 |
| Large Enterprise | 7 |
eG Enterprise is a comprehensive performance monitoring tool that monitors applications, infrastructure, and networks. eG Enterprise offers a complete performance management solution that delivers diagnosis and automated IT auditing, and offers extensive reporting to test application latencies, storage hotspots, network failures, server incompetencies, bottlenecks, user experience (UX) concerns, and more.
eG Enterprise monitors an organization’s total IT ecosystem and applications throughout every layer and all tiers and will take a deep dive to discover where a problem began, faster than any other solution. eG Enterprise is a complete solution that thoroughly monitors the end-user relationship for just about every IT deployment available, such as cloud-based microservices applications, enterprise applications, on-premise monolithic applications, and digital workspaces.
eG Enterprise is a flexible solution and can be deployed in various circumstances, wherever the digital experience of the user needs to be managed and IT infrastructures and applications need to be monitored. eG Enterprise is effective from legacy on-premise deployments to the most cloud-centric ecosystem in the marketplace today.
eG Enterprise Features
Reviews from Real Users
“The product makes data collection easy. It's simple to set up. The algorithm is the most valuable aspect of the solution. In a few minutes after the installations, we can get insights from my technical environment. After a few minutes, I can get some valuable insights to make decisions.” - Anderson L., LatAm Presales Analyst at CLM
“Some of the best features of eG are, in terms of APM, they have complete modules between application performance monitoring, server monitoring, and even storage and network-based monitoring. The UI is also quite good. They have some standard AI-based capabilities, even though it's not quite as advanced when compared to Dynatrace. eG has some good, basic APM capabilities.” - A PeerSpot user who is a Consultant at a tech services company
Real User Monitoring (RUM) an End user monitoring that gives you visibility into user behavior for fast, targeted problem resolution. It monitors the performance and availability of business-critical application services for all users at all locations all the time. It automatically discovers underlying infrastructure and classifies user actions - giving you instant visibility into session and whole service health over web, cloud, and mobile user experience. It allows you to trace user experience across tiers, capture live sessions, see where customers clicked, measure response times, and see pages that caused problems. And you can easily capture and replay user sessions to create test scripts that reflect real user behavior. All this data gives you new ability to analyze which application transactions your users are performing and what application response they are experiencing. RUM currently supports over 20 application protocols and applications such as SAP, Citrix, and native mobile application monitoring on Android.
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