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EdgeVerve AssistEdge RPA vs IBM Robotic Process Automation (RPA) comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 4, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Automate
Sponsored
Ranking in Robotic Process Automation (RPA)
5th
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
29
Ranking in other categories
No ranking in other categories
EdgeVerve AssistEdge RPA
Ranking in Robotic Process Automation (RPA)
27th
Average Rating
6.8
Reviews Sentiment
5.2
Number of Reviews
6
Ranking in other categories
No ranking in other categories
IBM Robotic Process Automat...
Ranking in Robotic Process Automation (RPA)
11th
Average Rating
8.2
Reviews Sentiment
7.3
Number of Reviews
25
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2025, in the Robotic Process Automation (RPA) category, the mindshare of Automate is 2.0%, up from 1.0% compared to the previous year. The mindshare of EdgeVerve AssistEdge RPA is 0.8%, up from 0.7% compared to the previous year. The mindshare of IBM Robotic Process Automation (RPA) is 3.2%, up from 2.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Robotic Process Automation (RPA) Market Share Distribution
ProductMarket Share (%)
Automate2.0%
IBM Robotic Process Automation (RPA)3.2%
EdgeVerve AssistEdge RPA0.8%
Other94.0%
Robotic Process Automation (RPA)
 

Featured Reviews

Ibukun Shweta - PeerSpot reviewer
Automation optimizes scheduling, but improvements needed in error reporting and script execution
In my particular use case, for session management, it would be better if I could get a more granular view into connectivity issues to servers. Sometimes, although your flows or tasks are running as scheduled, connecting to the servers can hit a snag without alerts or error logs to check. Some servers might need patching or could be affected by network issues or latency. The workflow sometimes gets stuck without clarity on the errors. An explicit error report would be helpful, especially when the connection fails unexpectedly. It's complex to analyze problems that might arise from firewall issues or other anomalies that could hinder the flow from executing as expected. The depth of these connection challenges would benefit from better debugging capabilities. As for improvements, if Automate wasn't designed primarily for script execution, that's understandable. However, for Linux, I would prefer to see less complexity in workflows to achieve a natural completion of scripts. There are features, such as 'wait for terminal output,' that should more intuitively detect completion based on the shell prompt. Improving those aspects would make Automate more efficient for my needs. Regarding error reporting, I think Automate should offer better error reporting when connecting to servers. Currently, there are many instances where I see empty logs, indicating that, while tasks are scheduled, commands are not executing successfully. This is a significant concern, especially with critical workloads where visibility into errors is essential.
Rusty  Bradford - PeerSpot reviewer
The support team was great, but we had to rely on them too much because it lacks a drag-and-drop interface and everything is hard coded
Implementing new automations could be more seamless. It was challenging to build within, so we were highly dependent on Infosys developers. They had us over a barrel with that. AssistEdge isn't a simple tool like Blue Prism or other RPA solutions with configurable items that you can drag and drop. This involved a lot of hard coding, which posed two challenges. One, we did not have that skillset, so we depended on Infosys. Two, it's a beast to go back and update or make changes when things are hard coded because you can't just move those configurable items back around.
Saman Guruge - PeerSpot reviewer
We can connect to different databases and use inbuilt activities, but we can't include our own activities
We can use its inbuilt activities, and it's a complete package, but just like ElectroNeek, a limitation is that we have to depend on its inbuilt activities. We can't include our own activities or we can't introduce other activities. When it comes to deployment and scheduling bots, there are some conflicts. They are using Microsoft MQ to communicate with their bots, but it's not reliable. When we are scheduling time, if I need to schedule an interval of one minute, sometimes, the queue gets loaded with a lot of processes or bots, and they don't wait until the first one gets complete. So, that sort of disadvantage is there. I have found one bug in version 22 when sending or configuring mail. While using their orchestration environment, on IBM Server, you can configure an SMTP connection to send out the details you want. For example, when you create a user, they send out an email. That part didn't work, and I created a few tickets. The issue is that there's a typo in the endpoint API. They have probably corrected it in version 23.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Automate increases efficiency and eliminates errors during documentation and invoicing processes."
"I would recommend Automate because it has made my work much easier."
"The interface is simple, user-friendly, and very intuitive."
"The ability to connect to websites and pull data is the solution's most valuable feature."
"The licensing of the product is very good. You only need to license it once and then you have it forever."
"Fortra's Automate has effectively replaced the workload of an entire employee, saving us significant time and money."
"The most valuable features for my client are timing and scheduling."
"The peace of mind I have using Automate for scheduling tasks allows me to focus on other responsibilities without worrying about operational issues."
"Good email automation and XL automation."
"The features of EdgeVerve AssistEdge RPA that customers find most helpful include the easy understanding and good UI/UX."
"The user interface is not complicated, even for new users. Two to three weeks is enough to get ahold of it."
"EdgeVerve AssistEdge RPA is more affordable than UiPath."
"AssistEdge made it so that the reps didn't need to maneuver through 10 or 20 different systems. We tied all that together in the background, so the reps had a shared UI, and everything else happened in the background without their knowledge. When they were retrieving data, it was done in the background through automation and pulling up to that generic UI layer"
"The tool follows a role-based working model to create things. It helps to track what others are doing with the system."
"The feature I like the most is the ability to capture elements easily, especially when automating web-based applications. Additionally, I find the SAP connectors to be quite beneficial."
"The solution is scalability."
"It is a good tool for automation."
"The solution is very user-friendly."
"The quality is great! It's very strong and has a very strong platform."
"The solution’s performance is good."
"It's integrated with all the other products within the Salesforce ecosystem."
"IBM Robotic Process Automation is very easy to use."
"If you have a business process, and once you have automated that process, you have a readily available workflow in place."
 

Cons

"There is a lack of good development for artificial intelligence, such as machine learning."
"Some challenges include the system being too loaded or delayed in taking instructions and responding quickly as needed."
"The intelligent automation feature could be improved. It's interesting because it's simple, but the automation quality isn't always good. It's easy to use, but sometimes you need to make a slight improvement to the automation, and that's not so easy."
"While this solution is continually improving, as it is now, the user interface could use improvement when I compare it to a product like UiPath."
"I believe we need to test various OCR tools that assist in evaluating, let's say, six different customer resyncs. We analyze their spending patterns and documentations, but current OCR support has limitations, requiring highly standardized documents, which isn't always the case. With a more advanced OCR system, we could improve processes related to credit risk management and legal matters. We're exploring how to integrate Fortra's Automate with our CRM platform, taking cues from instances where Salesforce seamlessly merged with Automate. However, we use a different CRM, Insight for New Enterprise, and we're seeking ways to connect the automation process within our CRM. We aim for the automation to continue smoothly, even in instances where traditional automation methods might face hurdles."
"The vendor is currently working on a solution that allows us to automatically create a process that is based on a document that we receive via email."
"I would like the updates to be easier to deploy. Integration with Amazon S3 is somewhat lacking."
"I would prefer not having to log in to update a ticket; being able to respond via email would be beneficial."
"We provide them with consulting and strategy advisory services, but we have never recommended any organization to use EdgeVerve AssistEdge RPA."
"In my opinion, areas for improvement in this solution lie in handling documentation, especially when dealing with data from various layouts or formats like scanned PDFs. Currently, new features are emerging in other tools, like generative AI, that could enhance these aspects."
"We provide them with consulting and strategy advisory services, but we have never recommended any organization to use EdgeVerve AssistEdge RPA."
"Lacks integration with third party tools."
"There should be more activities like extraction for reading or converting PDFs. There are fewer activities compared to other tools. There are no custom activities."
"The tool's alternatives work on drag-and-drop functionality without creating custom code. We don't have an in-built queue system and use RabbitMQ for it. The solution also doesn't have a framework."
"AssistEdge isn't a simple tool like Blue Prism or other RPA solutions with configurable items that you can drag and drop. This involved a lot of hard coding, which posed two challenges. One, we did not have that skillset, so we depended on Infosys. Two, it's a beast to go back and update or make changes when things are hard coded because you can't just move those configurable items back around."
"I would like to have more flexibility in connecting the platform with third-party systems."
"Stability could be better."
"Needs better integration with artificial intelligence or with machine-learning."
"We are looking to see how it can connect with various interfaces seamlessly, through APIs."
"We're based in Thailand, but the documentation is not in Thai, which makes it difficult for us. If they could translate all of their documentation into our language, we'd be very grateful."
"IBM should provide specific solutions for specific problems, like templates for invoicing processes, or general templates for creating efficient processes."
"One of the things I would definitely like to see is more of the machine-learning and cognitive capabilities. For example, now that we're starting to automate more and more tasks, there are some things that still require us to go back and modify the robots when we need to. But if we had more of the machine-learning integrated into it, I believe it would be easier to maintain, so that we wouldn't have to go back and adjust every time."
"The product must be promoted more."
 

Pricing and Cost Advice

"The pricing is quite reasonable. We can run the process with one bot. The limitation is at the server level because they have some resources, and sometimes that is enough. It isn't too expensive, so you can get a good return off of one, and you can also have a pack of five bots that is quite competitive."
"From a distributor's side, one of the biggest selling points is its price point. Without going into any numbers, compared to UiPath, Automation Anywhere, and Blue Prism, we're significantly cheaper. The main difference is that other competitors usually charge you per process. However, in Automate's case, it's priced per bot. So, a bot can run multiple processes at the same time, but you are only priced for a single bot."
"While solutions like UiPath and Blue Prism cost around $11,000-$12,000 for each license, this product costs around $7,000 and you can keep it forever."
"Once you buy the software, you just pay for the support for backend help."
"It has gone up in price. The price of Fortra's Automate has increased since we first started using it. It does a lot but also costs a lot. It was a lot more affordable before Fortra owned the software."
"The cost is a bit high for a small business like ours, but we manage with Fortra's Automate."
"Compared to other products, the pricing model for this solution is much more convenient, flexible, and adaptable to the Portuguese reality."
"I'm only involved in running the product and maintaining the systems, so I can't speak to the cost."
"EdgeVerve AssistEdge RPA is cheaper compared to other RPA tools."
"I rate the pricing ten out of ten. So, the pricing is very good for me."
"The product is reasonably priced compared to other tools."
"IBM licensing is annual and based on Virtual Processor Cores (VPC). This provides flexibility as part of the containerization environment."
"IBM RPA is cheaper than other tools."
"The pricing is reasonable."
"The product has a yearly licensing fee."
"There is a free trial for one month, so you can use it to run your payloads or proof of concept. After that, you can pay for the license on a monthly or annual basis."
"The license is paid annually."
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Top Industries

By visitors reading reviews
Financial Services Firm
11%
Computer Software Company
10%
Manufacturing Company
9%
Performing Arts
6%
Educational Organization
17%
Manufacturing Company
15%
Computer Software Company
12%
Financial Services Firm
8%
Computer Software Company
18%
Financial Services Firm
14%
Insurance Company
9%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business18
Midsize Enterprise7
Large Enterprise4
No data available
By reviewers
Company SizeCount
Small Business14
Midsize Enterprise3
Large Enterprise10
 

Questions from the Community

What do you like most about HelpSystems AutoMate?
We use it for specific cases, mainly secure file transfers, which are vital for us. And it works for us.
What is your primary use case for HelpSystems AutoMate?
The main purpose is for automation. That has been the purpose why I have been using it so far.
What is your experience regarding pricing and costs for Fortra Automate?
Regarding pricing, it is very friendly. I would not say that it is really cheap or very expensive, but it fits within...
What do you like most about EdgeVerve AssistEdge RPA?
The feature I like the most is the ability to capture elements easily, especially when automating web-based applicati...
What needs improvement with EdgeVerve AssistEdge RPA?
In terms of improvements for EdgeVerve AssistEdge RPA, there is nothing specific that could be identified as needing ...
What is your primary use case for EdgeVerve AssistEdge RPA?
The main use cases for EdgeVerve AssistEdge RPA are quite diverse; it can be used within finance, banking, supply cha...
What do you like most about IBM Robotic Process Automation (RPA)?
Integrating the tool with SAP, EBS, or other ERPs is easy.
What needs improvement with IBM Robotic Process Automation (RPA)?
To improve IBM Robotic Process Automation (RPA) for the next release, there should be more integration with external ...
What is your primary use case for IBM Robotic Process Automation (RPA)?
My customers' main use cases for IBM Robotic Process Automation (RPA) are especially in the banking industry, particu...
 

Also Known As

HelpSystems Automate, Automate
AssistEdge RPA
IBM RPA
 

Overview

 

Sample Customers

Aldergrove Financial Group, Preferred Health Professionals, Mindbeam Technologies, First Credit Union in British Columbia, Vestcom International, Prime Liberty Benefits, University of Tampa, CNLBancshares, World Precision Instruments, BJ's Restaurants, Globe Pequot Press, Accudata Technologies, Norton Healthcare, Pacific Toxicology Laboratories
OpenReach Service, Ricoh Americas Corporation, Event Hospitality & Entertainment
The Hanover Insurance Group
Find out what your peers are saying about EdgeVerve AssistEdge RPA vs. IBM Robotic Process Automation (RPA) and other solutions. Updated: July 2025.
867,370 professionals have used our research since 2012.