We performed a comparison between EdgeVerve AssistEdge RPA and IBM Robotic Process Automation (RPA) based on real PeerSpot user reviews.
Find out in this report how the two Robotic Process Automation (RPA) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."AssistEdge made it so that the reps didn't need to maneuver through 10 or 20 different systems. We tied all that together in the background, so the reps had a shared UI, and everything else happened in the background without their knowledge. When they were retrieving data, it was done in the background through automation and pulling up to that generic UI layer"
"Good email automation and XL automation."
"The tool follows a role-based working model to create things. It helps to track what others are doing with the system."
"It's user-friendly; even non-technical people can program bots using drag-and-drop functionalities."
"Integrating the tool with SAP, EBS, or other ERPs is easy."
"The solution is scalability."
"It is easy to use. We have enabled our resources who don't have a background in automation to be certified and trained, then implement this product within a very short period of time, as it is very user-friendly."
"The quality is great! It's very strong and has a very strong platform."
"IBM RPA helped us resolve a lot of difficult cases we could not resolve using other solutions."
"The initial setup is straightforward."
"It's not inclusive, in terms of automation, you can just do it standalone, in its own silo. It's not going to force your existing system or teams, your admin teams, to create new IDs for you or even force them to create new services or APIs for you or expose something from there. They can just keep the way they are doing it right now, but you still automate it."
"The tool's alternatives work on drag-and-drop functionality without creating custom code. We don't have an in-built queue system and use RabbitMQ for it. The solution also doesn't have a framework."
"Lacks integration with third party tools."
"AssistEdge isn't a simple tool like Blue Prism or other RPA solutions with configurable items that you can drag and drop. This involved a lot of hard coding, which posed two challenges. One, we did not have that skillset, so we depended on Infosys. Two, it's a beast to go back and update or make changes when things are hard coded because you can't just move those configurable items back around."
"We can use its inbuilt activities, and it's a complete package, but just like ElectroNeek, a limitation is that we have to depend on its inbuilt activities. We can't include our own activities or we can't introduce other activities."
"IBM’s support should improve response time."
"The users should be allowed to create folders in Control Center."
"The time it takes for approvals, and risk analysis could be faster."
"The product must be promoted more."
"Stability could be better."
"The product's document readers must be improved to capture the data well."
"I would like to improve the efficiency of this solution and the Surface Level Agreement."
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EdgeVerve AssistEdge RPA is ranked 28th in Robotic Process Automation (RPA) with 3 reviews while IBM Robotic Process Automation (RPA) is ranked 6th in Robotic Process Automation (RPA) with 23 reviews. EdgeVerve AssistEdge RPA is rated 6.6, while IBM Robotic Process Automation (RPA) is rated 8.2. The top reviewer of EdgeVerve AssistEdge RPA writes "The support team was great, but we had to rely on them too much because it lacks a drag-and-drop interface and everything is hard coded". On the other hand, the top reviewer of IBM Robotic Process Automation (RPA) writes "User-friendly interface and good stability". EdgeVerve AssistEdge RPA is most compared with UiPath, Automation Anywhere (AA), Blue Prism, Microsoft Power Automate and Pega Robotic Process Automation, whereas IBM Robotic Process Automation (RPA) is most compared with UiPath, Microsoft Power Automate, Automation Anywhere (AA), Blue Prism and IPsoft 1RPA. See our EdgeVerve AssistEdge RPA vs. IBM Robotic Process Automation (RPA) report.
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