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IBM Robotic Process Automation (RPA) vs Nintex RPA comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 4, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.4
Fortra's Automate delivers fast ROI by enhancing productivity, reducing errors and labor costs, and saving over 200 hours monthly.
Sentiment score
8.3
IBM RPA offers 20-30% ROI, short payback period, cost-effectiveness, automates tasks, and enhances client satisfaction and financial benefits.
Sentiment score
7.3
Users report cost savings, reduced errors, and improved efficiency with Nintex RPA, achieving savings up to $300,000.
Fortra's Automate has effectively replaced the workload of an entire employee, saving us significant time and money.
Chief Technology Officer at DOB Systems LLC
It has reduced our expenditures in terms of purchasing more products and employing more technicians.
System Administrator
On a scale from one to ten, I would rate the ROI as nine.
Project Manager - DevOps Engineer at ACC
My customers have seen high ROI with IBM Robotic Process Automation (RPA) because it has a lower cost than other vendors.
Business Solutions Manager at valleysoft
 

Customer Service

Sentiment score
7.3
Fortra's Automate team offers prompt, effective support with some challenges in accessibility and language, yet overall satisfies customers.
Sentiment score
6.6
IBM RPA offers reliable customer service, though some users seek better educational resources and more experienced level-one support.
Sentiment score
7.4
Nintex RPA users praise responsive technical support and proactive service, though some experience delays and desire direct phone support.
They don't always understand the processes I'm trying to implement.
Senior Data Analyst at a financial services firm with 1-10 employees
I would rate the technical support as a nine out of ten because it is quite fast and courteous.
Account Director at a tech services company with 11-50 employees
They are very responsive and have been able to resolve any issues I have encountered.
Chief Technology Officer at DOB Systems LLC
They need to improve their support by having more experienced level one support.
Business Solutions Manager at valleysoft
 

Scalability Issues

Sentiment score
7.3
Fortra's Automate is scalable, flexible, and efficient for diverse workloads, though costs and challenges may increase with expansion.
Sentiment score
7.6
IBM RPA is highly scalable, appreciated for its cloud flexibility, aided by Kubernetes, microservices, and AI expansion efforts.
Sentiment score
6.9
Nintex RPA is scalable and flexible, enabling easy expansion and deployment, though data analysis at scale presents challenges.
The scalability of Automate also scores a ten out of ten.
IT Project Manager at Labo des histoires
It is easy to increase one bot or one studio without needing to buy another orchestrator, which can be quite expensive.
Account Director at a tech services company with 11-50 employees
Automate is stable for my needs and is highly scalable, allowing the same workflow to serve numerous tasks effectively.
DevOps Engineer at Teksphere Global Services Limited
The solution is very scalable because it's supported by Cloud Pak for Automation, allowing scaling with other solutions or independently.
Business Solutions Manager at valleysoft
I would rate the scalability of IBM Robotic Process Automation (RPA) as eight on a scale of one to ten.
executive procurement technology at a insurance company with 11-50 employees
 

Stability Issues

Sentiment score
7.1
Fortra's Automate is highly rated for stability, with rare crashes, occasional connectivity issues, and effective technical support.
Sentiment score
6.9
IBM RPA is generally stable, with improved version 11, but some users report minor issues and memory concerns.
Sentiment score
7.1
Users rate Nintex RPA stable at 8/10, noting minor issues from updates, system changes, or configuration errors.
The stability of the solution is a ten out of ten.
IT Project Manager at Labo des histoires
For stability on a scale from one to ten, I would give it a solid nine.
Cloud Engineer - ll at a tech vendor with 11-50 employees
It has very robust features, and it is not prone to instability.
Account Director at a tech services company with 11-50 employees
IBM Robotic Process Automation (RPA) has been running smoothly for four years without any errors, which indicates a high level of stability.
executive procurement technology at a insurance company with 11-50 employees
 

Room For Improvement

Fortra's Automate needs improvements in web automation, integration, OCR, UI, password management, and community support for better efficiency.
IBM RPA needs stronger AI, better integrations, user-friendly features, and improved support to address user challenges and requests.
Nintex RPA requires better object recognition, OCR, integration, AI updates, and improvements in training, compatibility, and debugging tools.
This is a significant concern, especially with critical workloads where visibility into errors is essential.
DevOps Engineer at Teksphere Global Services Limited
My major recommendation would be for easier upgrade paths between major versions.
Project Manager - DevOps Engineer at ACC
When new employees join our company, we created automation so they receive AWS credentials and all their AWS access and cloud access.
Cloud Engineer - ll at a tech vendor with 11-50 employees
To improve IBM Robotic Process Automation (RPA) for the next release, there should be more integration with external systems, and more integration with IBM's data and AI platforms is needed.
Business Solutions Manager at valleysoft
 

Setup Cost

Fortra's Automate provides cost-effective pricing with scalable licenses, offering more affordability compared to leading competitors in the market.
IBM RPA pricing is often high with annual licensing, but it offers flexibility, bundling, and a free trial.
Nintex RPA offers moderate pricing, ranging from $5,000 to $100,000, with separate charges for infrastructure and optional features.
Competitors are often more expensive than Automate.
Account Director at a tech services company with 11-50 employees
It offered what we wanted at a good, competitive price.
Senior Data Analyst at a financial services firm with 1-10 employees
It does a lot but also costs a lot.
Chief Technology Officer at DOB Systems LLC
The pricing of IBM Robotic Process Automation (RPA) is an area that could be improved.
executive procurement technology at a insurance company with 11-50 employees
 

Valuable Features

Fortra's Automate offers user-friendly, no-code automation with integration capabilities, enhancing productivity and efficiency across diverse business needs.
IBM Robotic Process Automation boosts efficiency and productivity with user-friendly automation, integration, and advanced analytics features.
Nintex RPA offers intuitive workflows, cross-platform integration, task mining, scalability, and competitive pricing, enhancing document handling efficiency.
Automate's non-reliance on additional orchestrators makes it quite cost-effective.
Account Director at a tech services company with 11-50 employees
In my opinion, the best feature Automate offers is the scheduling.
DevOps Engineer at Teksphere Global Services Limited
Automate's compatibility with existing IT infrastructure has impacted our business operations positively by providing smooth integration with other software that we use, such as Gmail, Jira, and Microsoft 365 apps, which gives us a unified platform instead of having to keep switching from one software to another, saving a lot of time and streamlining the whole workflows.
IT Project Manager at Labo des histoires
We haven't encountered any errors in the last four years, which speaks to its reliability.
executive procurement technology at a insurance company with 11-50 employees
The analytics and reporting tools in IBM Robotic Process Automation (RPA) are the best compared to all other RPAs because all other RPAs only use dashboards while IBM is the only one to have a reporting tool that includes dashboards.
Business Solutions Manager at valleysoft
 

Categories and Ranking

Fortra's Automate
Sponsored
Ranking in Robotic Process Automation (RPA)
5th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
34
Ranking in other categories
Business Orchestration and Automation Technologies (6th)
IBM Robotic Process Automat...
Ranking in Robotic Process Automation (RPA)
9th
Average Rating
8.2
Reviews Sentiment
7.3
Number of Reviews
25
Ranking in other categories
No ranking in other categories
Nintex RPA
Ranking in Robotic Process Automation (RPA)
22nd
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
30
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of December 2025, in the Robotic Process Automation (RPA) category, the mindshare of Fortra's Automate is 2.5%, up from 1.2% compared to the previous year. The mindshare of IBM Robotic Process Automation (RPA) is 3.2%, up from 1.8% compared to the previous year. The mindshare of Nintex RPA is 2.0%, up from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Robotic Process Automation (RPA) Market Share Distribution
ProductMarket Share (%)
Fortra's Automate2.5%
IBM Robotic Process Automation (RPA)3.2%
Nintex RPA2.0%
Other92.3%
Robotic Process Automation (RPA)
 

Featured Reviews

Jane Rachma Kiniti - PeerSpot reviewer
IT Project Manager at Labo des histoires
Automate has streamlined workflows and increased efficiency with powerful automation
The best features of the solution are the flexible automation features, it is rich with beautiful connectors, and it is easy to use with little to no coding knowledge required to get started, so anybody can use the tool. The intuitive interface of Automate has an intuitive design, which makes it easy to learn and use even without a strong technical background, and it has a drag-and-drop interface, which makes everything so easy and straightforward. The error handling capabilities in complex automation tasks are powerful, as it handles all types of tasks, whether complex or simple. I've never faced any problems even when dealing with complex tasks, so everything is super smooth and highly reliable, even when dealing with big tasks, as it has never slowed down. Automate's compatibility with existing IT infrastructure has impacted our business operations positively by providing smooth integration with other software that we use, such as Gmail, Jira, and Microsoft 365 apps, which gives us a unified platform instead of having to keep switching from one software to another, saving a lot of time and streamlining the whole workflows. The automated analytics have helped improve our business processes since it has increased our efficiency by automating our everyday tasks, freeing up time for us to focus more on strategic activities such as analyzing data and developing new business strategies. It is also cost-saving. By minimizing manual labor, it decreases human errors that can lead to costly mistakes. By automating the tasks, it helps to save costs, and it also improves our accuracy by reducing these errors to ensure that tasks are done almost perfectly.
MA
Business Solutions Manager at valleysoft
Has improved analytics and reporting but needs better integration and support
To improve IBM Robotic Process Automation (RPA) for the next release, there should be more integration with external systems, and more integration with IBM's data and AI platforms is needed. There is an AI part in IBM Robotic Process Automation (RPA) for Machine Learning, but IBM has another platform specifically for data and AI, which is integrated right now. More features are hoped for in the future.
JonathanNg - PeerSpot reviewer
Global Automation Lead - Customer Operations at a energy/utilities company with 10,001+ employees
Helped us identify areas where frontline staff aren't following standard procedures or using unexpected systems, giving us better insight into our end users' workflows
To analyze and make sense of the data generated by Kryon process discovery can be a lot of effort. It's not as automatic as some might think. It really depends on how many processes you have and how actively you use them. But the scalability aspect isn't necessarily about deployment or technical maintenance. It's really about how you analyze and gain insights from the data gathering. I'd rate the scalability a seven out of ten because the solution has been scaling well for a long time. It's very easy to deploy. But getting value out of it at scale can be a challenge, just like with any deployment. We use it mainly for process discovery. We actually proceed it from different teams. So, we have 15 licenses that we rotate with different people, actually through different teams. So, we do discovery for the online team; we gather the results after about two weeks to a month. We analyze those results, and then we deploy them again on the analytics team. We regularly deploy it to different teams. So, it's in constant use. It just runs on the systems through discovery mode most of the time.
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Top Industries

By visitors reading reviews
Financial Services Firm
11%
Manufacturing Company
9%
Computer Software Company
8%
Performing Arts
6%
Computer Software Company
18%
Financial Services Firm
12%
Insurance Company
8%
Comms Service Provider
5%
Financial Services Firm
14%
Computer Software Company
14%
Real Estate/Law Firm
8%
Educational Organization
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business24
Midsize Enterprise10
Large Enterprise7
By reviewers
Company SizeCount
Small Business14
Midsize Enterprise3
Large Enterprise10
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise7
Large Enterprise18
 

Questions from the Community

What do you like most about HelpSystems AutoMate?
We use it for specific cases, mainly secure file transfers, which are vital for us. And it works for us.
What is your primary use case for HelpSystems AutoMate?
We have been using Automate for approximately one to one and a half years for the automation component. For complex a...
What is your experience regarding pricing and costs for Fortra Automate?
The pricing aspect is covered by my senior, but Automate is a centralized tool, so we do not need to buy different to...
What do you like most about IBM Robotic Process Automation (RPA)?
Integrating the tool with SAP, EBS, or other ERPs is easy.
What needs improvement with IBM Robotic Process Automation (RPA)?
To improve IBM Robotic Process Automation (RPA) for the next release, there should be more integration with external ...
What is your primary use case for IBM Robotic Process Automation (RPA)?
My customers' main use cases for IBM Robotic Process Automation (RPA) are especially in the banking industry, particu...
Best RPA tools for IBM iSeries
We have found that Foxtrot (Now NintexRPA) is a very solid solution for IBM iSeries integration using the IBM ACS 525...
What do you like most about Nintex RPA?
Nintex RPA often includes security features, including encryption and user access controls, which ensure the protecti...
What is your experience regarding pricing and costs for Nintex RPA?
Although Nintex RPA is expensive, it is somewhat affordable considering its features. I would rate the cost aspect as...
 

Also Known As

HelpSystems Automate, Automate
IBM RPA
Kryon RPA
 

Overview

 

Sample Customers

Aldergrove Financial Group, Preferred Health Professionals, Mindbeam Technologies, First Credit Union in British Columbia, Vestcom International, Prime Liberty Benefits, University of Tampa, CNLBancshares, World Precision Instruments, BJ's Restaurants, Globe Pequot Press, Accudata Technologies, Norton Healthcare, Pacific Toxicology Laboratories
The Hanover Insurance Group
Amazon, Audi, Chevron, Toyota, Uber, Walmart
Find out what your peers are saying about IBM Robotic Process Automation (RPA) vs. Nintex RPA and other solutions. Updated: December 2025.
879,259 professionals have used our research since 2012.