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IBM Robotic Process Automation (RPA) pros and cons

Vendor: IBM

4.1 out of 5

24 reviews
88% willing to recommend

140 followers

Pros & Cons summary

IBM Robotic Process Automation (RPA) offers simplicity and ease of adoption for developers and business users alike, enhancing efficiency with fast-operating robots. Seamless integration with tools like Watson and SAP is a highlight, though improvements in machine learning, PDF handling, and API flexibility are needed. The software provides cost-effective security, but pricing and documentation, especially in Thai, require attention for better user satisfaction and market adaptability.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

IBM Robotic Process Automation (RPA) greatly improves organizational efficiency by automating mundane tasks and enhancing reliability.

Critical operations can be highly automated without affecting existing systems or teams, allowing seamless integration.

IBM RPA is integrated with the Salesforce ecosystem and supports intelligent document reading through Watson integration.

The platform offers scalability and can connect with various databases like AS400 without using selector-based development.

IBM RPA's one-time setup capability reduces complexity, allowing quick adoption by both technical and non-technical users.

CONS

IBM Robotic Process Automation lacks integration with machine learning and artificial intelligence for easier maintenance and exception handling.

The platform needs better support for different browsers and improved handling of PDFs, including writing and signing capabilities.

Customization is necessary for out-of-the-box usage, with a need for more seamless API connectivity and language support.

Issues exist with scalability, stability, and response time in IBM’s support services.

Pricing and promotion strategies for IBM Robotic Process Automation are areas that could benefit from improvement.

IBM Robotic Process Automation (RPA) Pros review quotes

AJ

Head of Process Innovation and Robotic Automation at Prolifics

Oct 9, 2018

It's not inclusive, in terms of automation, you can just do it standalone, in its own silo. It's not going to force your existing system or teams, your admin teams, to create new IDs for you or even force them to create new services or APIs for you or expose something from there. They can just keep the way they are doing it right now, but you still automate it.

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Vice President - Digital Automation Services at Techvista Systems

Dec 7, 2020

If you have a business process, and once you have automated that process, you have a readily available workflow in place.

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FD

Fernando Di Lelle

Senior IT & Business Consultant at a computer software company with 51-200 employees

Dec 14, 2020

The quality is great! It's very strong and has a very strong platform.

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IBM Robotic Process Automation (RPA)

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Senior Engineer at MIT ESP

Mar 6, 2023

We can connect with different database types, and they have included a different package for a terminal connection to, for example, AS400. When it comes to UI development, it's not using the drivers or anything. It's not a selector-based development like UiPath.

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Senior RPA Developer at Valleysoft

May 15, 2022

IBM Robotic Process Automation has greatly improved the organization by improving the speed of performance, as the speed of the robot is estimated to be 20 times faster than the human being.

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LB

VP, Digital Workplace Strategy at a financial services firm with 1,001-5,000 employees

Mar 27, 2018

I think simplicity is key. One of the things that we've noticed is how our developers have been able to quickly adopt the platform; but not only the developers or the techy people, also the business.

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Chief Operating Officer at Anyrobotics RPA Experts

Aug 9, 2023

The good stuff about IBM is the fact that it's very easy to use, there are very nice and smart AI tools within the licensing that you don't have to pay any access. Moreover, it's more precise and more secure.

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Director of Cloud App Development at a tech services company with 1,001-5,000 employees

Jun 18, 2019

It is easy to use. We have enabled our resources who don't have a background in automation to be certified and trained, then implement this product within a very short period of time, as it is very user-friendly.

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AA

Director General at MindCraft Mexico

Jan 30, 2021

I like the integration with Watson and the possibility to have an intelligent reading of all the customers' documents.

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Works at a tech services company with 10,001+ employees

Jun 18, 2019

It's integrated with all the other products within the Salesforce ecosystem.

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IBM Robotic Process Automation (RPA) Cons review quotes

AJ

Head of Process Innovation and Robotic Automation at Prolifics

Oct 9, 2018

Extensibility is the key, especially in terms of the Recorders feature that we have. That should be browser independent. Enhance it because some people have Chrome, some have Internet Explorer, etc. Also, integration with PDFs: Not just the ability to read information from PDFs but the ability to write information from PDFs, make it secure, sign it, etc. Finally, if they can allow a token exchange inside the tool itself, that would help.

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Vice President - Digital Automation Services at Techvista Systems

Dec 7, 2020

This RPA should be under the umbrella of BPM. This is what the future should be.

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FD

Fernando Di Lelle

Senior IT & Business Consultant at a computer software company with 51-200 employees

Dec 14, 2020

IBM should provide specific solutions for specific problems, like templates for invoicing processes, or general templates for creating efficient processes.

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IBM Robotic Process Automation (RPA)

Free Report: IBM Robotic Process Automation (RPA) Reviews and More

Learn what your peers think about IBM Robotic Process Automation (RPA). Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.

849,686 professionals have used our research since 2012.

Senior Engineer at MIT ESP

Mar 6, 2023

We can use its inbuilt activities, and it's a complete package, but just like ElectroNeek, a limitation is that we have to depend on its inbuilt activities. We can't include our own activities or we can't introduce other activities.

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Senior RPA Developer at Valleysoft

May 15, 2022

We would like a decreased need for customer support.

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LB

VP, Digital Workplace Strategy at a financial services firm with 1,001-5,000 employees

Mar 27, 2018

One of the things I would definitely like to see is more of the machine-learning and cognitive capabilities. For example, now that we're starting to automate more and more tasks, there are some things that still require us to go back and modify the robots when we need to. But if we had more of the machine-learning integrated into it, I believe it would be easier to maintain, so that we wouldn't have to go back and adjust every time.

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Chief Operating Officer at Anyrobotics RPA Experts

Aug 9, 2023

I would like to have more flexibility in connecting the platform with third-party systems.

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Director of Cloud App Development at a tech services company with 1,001-5,000 employees

Jun 18, 2019

I would like it to do pretty much everything out-of-the-box without any need for any customization. However, that is not the case right now. We absolutely have to do some amount of customization with the solution in order to use it out-of-the-box as-is.

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AA

Director General at MindCraft Mexico

Jan 30, 2021

The time it takes for approvals, and risk analysis could be faster.

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Works at a tech services company with 10,001+ employees

Jun 18, 2019

We are looking to see how it can connect with various interfaces seamlessly, through APIs.

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Robotic Process Automation (RPA)

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Popular Comparisons

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UiPath Platform vs IBM Robotic Process Automation (RPA)

Microsoft Power Automate vs IBM Robotic Process Automation (RPA)

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