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IBM Robotic Process Automation (RPA) pros and cons

Vendor: IBM
4.1 out of 5
148 followers
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IBM Robotic Process Automation (RPA) Pros review quotes

AJ
Oct 9, 2018
It's not inclusive, in terms of automation, you can just do it standalone, in its own silo. It's not going to force your existing system or teams, your admin teams, to create new IDs for you or even force them to create new services or APIs for you or expose something from there. They can just keep the way they are doing it right now, but you still automate it.
SM
Dec 7, 2020
If you have a business process, and once you have automated that process, you have a readily available workflow in place.
FD
Dec 14, 2020
The quality is great! It's very strong and has a very strong platform.
Learn what your peers think about IBM Robotic Process Automation (RPA). Get advice and tips from experienced pros sharing their opinions. Updated: May 2024.
772,277 professionals have used our research since 2012.
Saman Guruge - PeerSpot reviewer
Mar 6, 2023
We can connect with different database types, and they have included a different package for a terminal connection to, for example, AS400. When it comes to UI development, it's not using the drivers or anything. It's not a selector-based development like UiPath.
Islam Fathy - PeerSpot reviewer
May 15, 2022
IBM Robotic Process Automation has greatly improved the organization by improving the speed of performance, as the speed of the robot is estimated to be 20 times faster than the human being.
LB
Mar 27, 2018
I think simplicity is key. One of the things that we've noticed is how our developers have been able to quickly adopt the platform; but not only the developers or the techy people, also the business.
GeorgeTzifas - PeerSpot reviewer
Aug 9, 2023
The good stuff about IBM is the fact that it's very easy to use, there are very nice and smart AI tools within the licensing that you don't have to pay any access. Moreover, it's more precise and more secure.
MK
Jun 18, 2019
It is easy to use. We have enabled our resources who don't have a background in automation to be certified and trained, then implement this product within a very short period of time, as it is very user-friendly.
AA
Jan 30, 2021
I like the integration with Watson and the possibility to have an intelligent reading of all the customers' documents.
GD
Jun 18, 2019
It's integrated with all the other products within the Salesforce ecosystem.
 

IBM Robotic Process Automation (RPA) Cons review quotes

AJ
Oct 9, 2018
Extensibility is the key, especially in terms of the Recorders feature that we have. That should be browser independent. Enhance it because some people have Chrome, some have Internet Explorer, etc. Also, integration with PDFs: Not just the ability to read information from PDFs but the ability to write information from PDFs, make it secure, sign it, etc. Finally, if they can allow a token exchange inside the tool itself, that would help.
SM
Dec 7, 2020
This RPA should be under the umbrella of BPM. This is what the future should be.
FD
Dec 14, 2020
IBM should provide specific solutions for specific problems, like templates for invoicing processes, or general templates for creating efficient processes.
Learn what your peers think about IBM Robotic Process Automation (RPA). Get advice and tips from experienced pros sharing their opinions. Updated: May 2024.
772,277 professionals have used our research since 2012.
Saman Guruge - PeerSpot reviewer
Mar 6, 2023
We can use its inbuilt activities, and it's a complete package, but just like ElectroNeek, a limitation is that we have to depend on its inbuilt activities. We can't include our own activities or we can't introduce other activities.
Islam Fathy - PeerSpot reviewer
May 15, 2022
We would like a decreased need for customer support.
LB
Mar 27, 2018
One of the things I would definitely like to see is more of the machine-learning and cognitive capabilities. For example, now that we're starting to automate more and more tasks, there are some things that still require us to go back and modify the robots when we need to. But if we had more of the machine-learning integrated into it, I believe it would be easier to maintain, so that we wouldn't have to go back and adjust every time.
GeorgeTzifas - PeerSpot reviewer
Aug 9, 2023
I would like to have more flexibility in connecting the platform with third-party systems.
MK
Jun 18, 2019
I would like it to do pretty much everything out-of-the-box without any need for any customization. However, that is not the case right now. We absolutely have to do some amount of customization with the solution in order to use it out-of-the-box as-is.
AA
Jan 30, 2021
The time it takes for approvals, and risk analysis could be faster.
GD
Jun 18, 2019
We are looking to see how it can connect with various interfaces seamlessly, through APIs.