Blue Prism vs IBM Robotic Process Automation (RPA) comparison

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Executive Summary

We performed a comparison between Blue Prism and IBM Robotic Process Automation (RPA) based on real PeerSpot user reviews.

Find out in this report how the two Robotic Process Automation (RPA) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Blue Prism vs. IBM Robotic Process Automation (RPA) Report (Updated: September 2023).
735,432 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
"The automation on offer is great.""For one, it's easy to set up, and once it gets running it can handle multiple processes in an efficient manner. It's a very robust system.""As a developer, I liked the layout and UI, specifically referring to testing. I was able to watch the process through stages.""The technical support is very good.""Technical support has been responsive when we have needed their assistance.""My company decided to go with Blue Prism because of the security it provides.""The tool's user interface is very intuitive.""I use the basic features that are very useful."

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"We can connect with different database types, and they have included a different package for a terminal connection to, for example, AS400. When it comes to UI development, it's not using the drivers or anything. It's not a selector-based development like UiPath.""IBM Robotic Process Automation has greatly improved the organization by improving the speed of performance, as the speed of the robot is estimated to be 20 times faster than the human being.""The good stuff about IBM is the fact that it's very easy to use, there are very nice and smart AI tools within the licensing that you don't have to pay any access. Moreover, it's more precise and more secure.""The feature I found most valuable is the TCO.""It's user-friendly; even non-technical people can program bots using drag-and-drop functionalities.""The solution’s performance is good.""The solution is scalability.""The solution is very user-friendly."

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"The solution can improve by having a free license for evaluation purposes.""The solution is pretty high priced. The tool's support also needs to be better.""They should incorporate more functionalities in the analytics tool.""Blue Prism is a little behind Automation Anywhere in the topics related to maintenance and report building.""In Nigeria, I don't know what their marketing is like. However, they're losing market shares to other solutions. Most customers know UiPath more than Blue Prism.""There are some security issues in Blue Prism. The German vendor Servicetrace is way better. This is also reflected in the Gartner report where Servicetrace is mentioned as the tool of choice in high-security environments. So, security, particularly in terms of administration, needs to be improved. We must have the possibility to prevent the administration from taking a look at the ongoing process. When we have restricted data flow, the operations team should not be able to take a look at the data that is processed.""There are some new tools on the market that work better than Blue Prism. When Blue Prism receives information I have found other RPA solutions refresh the application better. At this moment it's not the best application.""Navigation within the UI could be improved."

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"IBM Robotic Process Automation should be more stable.""The users should be allowed to create folders in Control Center.""The scalability of the solution can be challenging.""I would like to improve the efficiency of this solution and the Surface Level Agreement.""We would like a decreased need for customer support.""Capturing GUI operations is very easy, but capturing IBM Logistics automation is hard. It does not always work with browsers or automotive applications like SAP.""I would like to have more flexibility in connecting the platform with third-party systems.""The product's document readers must be improved to capture the data well."

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Pricing and Cost Advice
  • "The solution is expensive."
  • "Due to our financial structure, we need fixed costs. So, a license based on the usage would not be feasible. If we have a license model that is based on tasks per year or something else, it could create a very dynamic range of costs. Due to our public financial input, we have to know what it will cost. So, we have licenses per server. This helps us in planning, and we know exactly when we need additional servers. We can then request additional money for them."
  • "The license for Blue Prism is very straightforward, we only need one license."
  • "Our customers pay for an annual license."
  • "I chose Blue Prism because it is priced well. The pricing was right for me at that moment even though Automation Anywhere is better in other aspects."
  • "Its pricing is okay. Its price is pretty similar to the price of other tools."
  • "It's an expensive product. For what they are providing in terms of capabilities and features for the price, I would rate the pricing an eight out of ten."
  • "Blue Prism is an expensive solution, especially in Southeast Asia, while in Europe and the UK, it can be considered moderate in terms of cost."
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  • "The license is paid annually."
  • "The product has a yearly licensing fee."
  • "The pricing is reasonable for this solution."
  • "I rate the pricing ten out of ten. So, the pricing is very good for me."
  • "The product is reasonably priced compared to other tools."
  • "There is a free trial for one month, so you can use it to run your payloads or proof of concept. After that, you can pay for the license on a monthly or annual basis."
  • More IBM Robotic Process Automation (RPA) Pricing and Cost Advice →

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    735,432 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:Hello Netanya, it depends on your needs and your expertise.  In my humble opinion you can start a big RPA project implementation with Blue Prism which is stable and mature software, in order to… more »
    Top Answer:I'm very familiar with UiPath and the RPA industry: was hired by Daniel Dines in 2015 when there were 35 employees and left in 2019 when there were 3K+. I'm a big believer in the product, leadership… more »
    Top Answer:The use cases range from document ingestion, process enablement, and data management, including financial records cleanup.
    Top Answer:The good stuff about IBM is the fact that it's very easy to use, there are very nice and smart AI tools within the licensing that you don't have to pay any access. Moreover, it's more precise and more… more »
    Top Answer:I would like to have more flexibility in connecting the platform with third-party systems. It is easy to connect IBM RPA with other IBM products, but it is complicated when connecting to non-IBM… more »
    Top Answer:We use it mainly in more corporate situations where we need to establish on-premise or more complex and complicated processes that are horizontal on the device, like onboarding processes or procure to… more »
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    Also Known As
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    Blue Prism is an intelligent, business-developed, no-code automation platform for SaaS deployments as well as for on-premises, public cloud, multi-cloud, and hybrid environments. Unlike other automation technology, Blue Prism combines robotic process automation with expanded artificial intelligence and cognitive capabilities. Blue Prism gives users instant access to the tools you need for building and delegating automations, as well as a digital workforce that is already AI-equipped.

    With Blue Prism’s code-free RPA, deployed through use of their Robotic Operating Model, your business can scale efficiently, improve customer satisfaction, reduce costs, and augment its talent to take on new responsibilities. Blue Prism helps to accelerate operational agility and efficiency by making it easy to automate the most important processes. Allocating everyday tasks to your Digital Workforce gives you immediate increased capacity and allows your teams to focus on their strategic goals. In addition, it delivers a return on investment, increases efficiency gains, and can even introduce new revenue streams.

    “Workforce of the Future”

    Blue Prism’s all-in-one intelligent automation platform consists of:

    • Design Studio with drag-and-drop process automation building, reusable “objects” across your business, and updates to objects and processes saved throughout the process library.
    • Control Room where you can assign processes to digital workers, scale digital worker and task volume ondemand, and gain real-time transparency of process proficiencies.
    • Digital Workforce of autonomous software robots that can learn and mimic business processes like humans and are equipped with six intelligent automation skills:
      1. Knowledge and Insight - The ability to harvest, understand, and deliver insights from multiple disparate data sources.
      2. Visual Perception - The ability to read, understand, and contextualize visual information.
      3. Learning - The ability to derive contextual meaning and adapt to evolving process patterns.
      4. Planning and Sequencing - The ability to optimize workloads and identify opportunities for better outcomes.
      5. Problem-solving - The ability to autonomously solve system, logic, and business problems.
      6. Collaboration - The ability to seamlessly work with both people and systems.

    Reviews from Real Users

    Blue Prism stands out for its enterprise-level functionality, which is why many companies choose it over its competitors. PeerSpot users note that the solution is easy to use, stable, and robust scalability-wise. The security is also top-notch. One user pointed out that "One of the most powerful features in Blue Prism is exception handling. It's one of the features that really differentiates it from other platforms." Blue Prism helps businesses with everything from compliance to quality control and error-avoidance.

    IBM Robotic Process Automation (RPA) is a technology that encompasses the use of smart robots in any process requiring efficiency, consistency and speed, with no risk of mistakes. In a nutshell, RPA simulates a human user working.

    Today, it is possible to automate processes through the use of digital robots, or bots, which execute pre-programed, repetitive tasks in a safe and mistake free manner. There are literally thousands of opportunities for Robotic Process Automation to make an impact on your organization today, including: automatic invoice emission, system integration, information reconciliation, report generation, intelligent email management to lead generation, and many others.

    Learn more about Blue Prism
    Learn more about IBM Robotic Process Automation (RPA)
    Sample Customers
    Coca-Cola, Walgreens, American Express, Royal Bank of Canada, Pfizer, Shop Direct, O2, Siemens, Ascension Healthcare, Jaguar Land Rover
    The Hanover Insurance Group
    Top Industries
    Financial Services Firm19%
    Computer Software Company16%
    Energy/Utilities Company11%
    Manufacturing Company9%
    Financial Services Firm19%
    Computer Software Company13%
    Manufacturing Company8%
    Computer Software Company38%
    Financial Services Firm13%
    Pharma/Biotech Company13%
    Comms Service Provider13%
    Computer Software Company17%
    Financial Services Firm13%
    Comms Service Provider8%
    Company Size
    Small Business18%
    Midsize Enterprise7%
    Large Enterprise75%
    Small Business17%
    Midsize Enterprise13%
    Large Enterprise70%
    Small Business45%
    Midsize Enterprise9%
    Large Enterprise45%
    Small Business22%
    Midsize Enterprise17%
    Large Enterprise61%
    Buyer's Guide
    Blue Prism vs. IBM Robotic Process Automation (RPA)
    September 2023
    Find out what your peers are saying about Blue Prism vs. IBM Robotic Process Automation (RPA) and other solutions. Updated: September 2023.
    735,432 professionals have used our research since 2012.

    Blue Prism is ranked 4th in Robotic Process Automation (RPA) with 30 reviews while IBM Robotic Process Automation (RPA) is ranked 9th in Robotic Process Automation (RPA) with 10 reviews. Blue Prism is rated 8.0, while IBM Robotic Process Automation (RPA) is rated 8.0. The top reviewer of Blue Prism writes "Easy to use, low -code platform that is highly scalable". On the other hand, the top reviewer of IBM Robotic Process Automation (RPA) writes "We can connect to different databases and use inbuilt activities, but we can't include our own activities". Blue Prism is most compared with Microsoft Power Automate, UiPath, Automation Anywhere (AA), Pega Robotic Process Automation and Blue Prism Cloud, whereas IBM Robotic Process Automation (RPA) is most compared with UiPath, Microsoft Power Automate, Automation Anywhere (AA), IBM Datacap and ABBYY Vantage. See our Blue Prism vs. IBM Robotic Process Automation (RPA) report.

    See our list of best Robotic Process Automation (RPA) vendors.

    We monitor all Robotic Process Automation (RPA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.