We're working with different clients from the manufacturing environment. We have implemented end-to-end solutions. We work on web automation and automation of invoices.
Chief Operating Officer at Anyrobotics RPA Experts
Real User
Top 5
2023-08-09T08:49:23Z
Aug 9, 2023
We use it mainly in more corporate situations where we need to establish on-premise or more complex and complicated processes that are horizontal on the device, like onboarding processes or procure to pay, where we have to combine different departments on the same trust.
We used IBM RPA with the AS/400 IBM product. We have done a few terminal-based solutions for banking. We used it with their FileNet product for some workflow automation. We have done data entering with FileNet. It's on-premises, but I've also used the cloud version. We have only deployed three projects with WDG. The first one is purely on-premises and the other two work with the cloud version. The on-premises one is within the internal infrastructure on top of VMware, and the cloud provider for the cloud version is IBM. I started with version 21, and I'm currently working on version 23.
Learn what your peers think about IBM Robotic Process Automation (RPA). Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
The primary use case is the development of facilities using artificial intelligence, specifically Robotic Process Automation (RPA) to perform tasks across business systems and applications in much the same way as human workers do. IBM Robotic Process Automation is an RPA tool that is used to automate any repeated simple/complex tasks with ease. IBM Robotic Process Automation is one of the simplest RPA tools, having a simple user interface, and it is very easy to get hands-on with this platform. It has vast learning resources available, too. Use cases include extracting data from scanned PDFs. Using IBM Robotic Process Automation made it much simpler to scrape data from scanned PDFs and convert it into standard Excel format, as per requirements. We also use it for portal automation. AA makes web automation simple and our manual tasks have now been automated. Our portal is for making client bookings of the client. The bot reads the Excel file shared by the user and accordingly, makes the booking in the portal with minimum time and with high accuracy.
Senior IT & Business Consultant at a computer software company with 51-200 employees
Consultant
2020-12-14T06:53:51Z
Dec 14, 2020
We are a solution provider and we have been working on selling the IBM RPA product during 2020. We are primarily dealing with the on-premises version because our clients are not willing to use the cloud because of issues with their data. We have a lot of banks as clients, and it is a problem for them to use cloud versions. One of our primary use cases is creating chatbots for clients, such as financial institutions. Other things that we can automate are tasks like dealing with incoming credit processes, and administrative processes such as invoicing. These are the processes that take a lot of time. We have not generated any sales yet, but we have experience with the product and are working on selling it.
Vice President - Digital Automation Services at Techvista Systems
Real User
Top 20
2020-12-07T13:40:00Z
Dec 7, 2020
It's used at a high level by about 100 users. A few of them are customer agents and a few of them are in the operations team. Currently, the product is deployed on a container-based platform, called Cloud Pak. We have created containers for our solutions for Automation on the OpenShift cluster.
Senior Solution Engineer at Stream I.T. Consulting Ltd.
Reseller
2020-06-17T10:55:57Z
Jun 17, 2020
In my experience, we've done IBM RPA implementations for payment processes and intercompany processes for our customers. Basically, the process is as follows: it interacts with the banking website and collects the necessary data for validation and approval in SAP.
Director of Cloud App Development at a tech services company with 1,001-5,000 employees
Real User
2019-06-18T10:29:00Z
Jun 18, 2019
We have a client with a line of bars in the service/hospitality industry who wanted to have a system which takes a reservation for restaurants. They wanted to use IBM Robotic Process Automation software for this on the back-end. E.g., if a user wants to make a reservation, they can select a restaurant make if a table is available and at what time. On the back-end, IBM Robotic Process Automation will log all that data and create the reservation for the client.
Works at a tech services company with 10,001+ employees
Real User
2019-06-18T10:29:00Z
Jun 18, 2019
We use it for our customers who are looking to leverage automation or artificial intelligence. We mostly use the solution where there are a lot of people in backend operations, like BPOs. We try to leverage automation by moving work, shifting left.
Head of Process Innovation and Robotic Automation at Prolifics
Real User
2018-10-09T05:21:00Z
Oct 9, 2018
There are a lot of legacy applications which are not modernized in terms of exposing APIs or services. Those are the places we are using Robotic Automation a lot.
IBM Robotic Process Automation (RPA) is a technology that encompasses the use of smart robots in any process requiring efficiency, consistency and speed, with no risk of mistakes. In a nutshell, RPA simulates a human user working.
Today, it is possible to automate processes through the use of digital robots, or bots, which execute pre-programed, repetitive tasks in a safe and mistake free manner. There are literally thousands of opportunities for Robotic Process Automation to make an impact...
We're working with different clients from the manufacturing environment. We have implemented end-to-end solutions. We work on web automation and automation of invoices.
We use it for communication in a call center connected to banks. We work with remote applications.
We use it mainly in more corporate situations where we need to establish on-premise or more complex and complicated processes that are horizontal on the device, like onboarding processes or procure to pay, where we have to combine different departments on the same trust.
We have implemented this solution for our pattern rule-based high-volume finance and IT department.
I used it in 2018 in a company that specialized in medical services. They used it for accounting and payments.
We used IBM RPA with the AS/400 IBM product. We have done a few terminal-based solutions for banking. We used it with their FileNet product for some workflow automation. We have done data entering with FileNet. It's on-premises, but I've also used the cloud version. We have only deployed three projects with WDG. The first one is purely on-premises and the other two work with the cloud version. The on-premises one is within the internal infrastructure on top of VMware, and the cloud provider for the cloud version is IBM. I started with version 21, and I'm currently working on version 23.
The primary use case is the development of facilities using artificial intelligence, specifically Robotic Process Automation (RPA) to perform tasks across business systems and applications in much the same way as human workers do. IBM Robotic Process Automation is an RPA tool that is used to automate any repeated simple/complex tasks with ease. IBM Robotic Process Automation is one of the simplest RPA tools, having a simple user interface, and it is very easy to get hands-on with this platform. It has vast learning resources available, too. Use cases include extracting data from scanned PDFs. Using IBM Robotic Process Automation made it much simpler to scrape data from scanned PDFs and convert it into standard Excel format, as per requirements. We also use it for portal automation. AA makes web automation simple and our manual tasks have now been automated. Our portal is for making client bookings of the client. The bot reads the Excel file shared by the user and accordingly, makes the booking in the portal with minimum time and with high accuracy.
We use RPA to test mainframe solutions because they never change.
We use IBM RPA to perform customer credit risk analogies. It analyzes all the information coming from the customer.
We are a solution provider and we have been working on selling the IBM RPA product during 2020. We are primarily dealing with the on-premises version because our clients are not willing to use the cloud because of issues with their data. We have a lot of banks as clients, and it is a problem for them to use cloud versions. One of our primary use cases is creating chatbots for clients, such as financial institutions. Other things that we can automate are tasks like dealing with incoming credit processes, and administrative processes such as invoicing. These are the processes that take a lot of time. We have not generated any sales yet, but we have experience with the product and are working on selling it.
It's used at a high level by about 100 users. A few of them are customer agents and a few of them are in the operations team. Currently, the product is deployed on a container-based platform, called Cloud Pak. We have created containers for our solutions for Automation on the OpenShift cluster.
In my experience, we've done IBM RPA implementations for payment processes and intercompany processes for our customers. Basically, the process is as follows: it interacts with the banking website and collects the necessary data for validation and approval in SAP.
We have a client with a line of bars in the service/hospitality industry who wanted to have a system which takes a reservation for restaurants. They wanted to use IBM Robotic Process Automation software for this on the back-end. E.g., if a user wants to make a reservation, they can select a restaurant make if a table is available and at what time. On the back-end, IBM Robotic Process Automation will log all that data and create the reservation for the client.
We use it for our customers who are looking to leverage automation or artificial intelligence. We mostly use the solution where there are a lot of people in backend operations, like BPOs. We try to leverage automation by moving work, shifting left.
There are a lot of legacy applications which are not modernized in terms of exposing APIs or services. Those are the places we are using Robotic Automation a lot.