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Automation Anywhere vs IBM Robotic Process Automation (RPA) comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 4, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.1
Automate boosts efficiency with 30% more productivity, saving 200 hours monthly and reducing costs without needing consultants.
Sentiment score
7.3
Automation Anywhere offers varying ROI, with benefits like error reduction, increased productivity, and significant long-term operational improvements.
Sentiment score
8.3
IBM RPA offers 20-30% ROI, short payback period, cost-effectiveness, automates tasks, and enhances client satisfaction and financial benefits.
Fortra's Automate has effectively replaced the workload of an entire employee, saving us significant time and money.
It has reduced our expenditures in terms of purchasing more products and employing more technicians.
In terms of cost, we participated in projects achieving two to three million dollars in annual savings.
As a return on investment, we have achieved a 250% ROI in six to nine months, and sometimes it increases up to 380% percent.
Automation Anywhere has helped us save money.
My customers have seen high ROI with IBM Robotic Process Automation (RPA) because it has a lower cost than other vendors.
 

Customer Service

Sentiment score
7.5
Automated customer support is highly rated for quick responses and expertise, though some find the knowledge base lacking.
Sentiment score
7.2
Automation Anywhere support is generally positive, though some users experience slow responses and inconsistent technical expertise in certain regions.
Sentiment score
6.6
IBM RPA offers reliable customer service, though some users seek better educational resources and more experienced level-one support.
They don't always understand the processes I'm trying to implement.
I would rate the technical support as a nine out of ten because it is quite fast and courteous.
They are very responsive and have been able to resolve any issues I have encountered.
Whenever we need help, we can reach out to them, and they help us out.
We also have dedicated account managers and technical experts to solve our problems related to Automation Anywhere.
We just have to raise a ticket, after which we receive a call, email, or ping from the Automation Anywhere team.
They need to improve their support by having more experienced level one support.
 

Scalability Issues

Sentiment score
7.0
Automate is praised for scalability and cost-effectiveness, yet faces challenges with complexity and operating system support.
Sentiment score
7.5
Automation Anywhere offers scalable, versatile automation, efficiently managing growth and workload, despite cost and technical challenges.
Sentiment score
7.6
IBM RPA is highly scalable, appreciated for its cloud flexibility, aided by Kubernetes, microservices, and AI expansion efforts.
It is easy to increase one bot or one studio without needing to buy another orchestrator, which can be quite expensive.
As we are using Microsoft Copilot for our AI agents, I look forward to integrating it with Automation Anywhere and its solutions, seeing it as a beneficial partnership as Automation progresses toward AI as the main solution.
For Windows-based applications, it provides UI interface automation, which enhances its scalability.
Automation Anywhere is highly scalable for both horizontal and vertical expansions.
The solution is very scalable because it's supported by Cloud Pak for Automation, allowing scaling with other solutions or independently.
I would rate the scalability of IBM Robotic Process Automation (RPA) as eight on a scale of one to ten.
 

Stability Issues

Sentiment score
7.0
Automate version 11 is stable and reliable, with occasional slowdowns reported, scoring 7 to 9 out of 10.
Sentiment score
7.1
Automation Anywhere is generally stable, but complex processes and infrastructure issues can affect performance; ongoing improvements are noted.
Sentiment score
6.9
IBM RPA is generally stable, with improved version 11, but some users report minor issues and memory concerns.
It has very robust features, and it is not prone to instability.
The stability of Fortra's Automate is excellent.
With the latest applications, there are no significant issues like freezing or crashing.
From a stability and reliability perspective, we can remain confident that the product performs as an enterprise solution and meets expected standards.
The platform runs smoothly, and the deployment process is user-friendly in both UAT and production environments.
IBM Robotic Process Automation (RPA) has been running smoothly for four years without any errors, which indicates a high level of stability.
 

Room For Improvement

Automate needs improved web automation, UI, security, OCR, stability, documentation, integration, user experience, community support, and cloud functionality.
Automation Anywhere users seek enhanced cost-effectiveness, better integrations, improved stability, robust support, and user-friendly interfaces for optimal functionality.
IBM RPA needs stronger AI, better integrations, user-friendly features, and improved support to address user challenges and requests.
I would prefer not having to log in to update a ticket; being able to respond via email would be beneficial.
Integration with Amazon S3 is somewhat lacking.
I find that most important features are strong, however, there is a lack of good development for artificial intelligence, such as machine learning.
It is better to write a Python script instead of using Automation Anywhere's package when dealing with Excel because it is buggy and tends to break.
Making the product more lightweight by reducing its dependency on infrastructure could greatly help in the long run.
It would be beneficial if the platform provided options for power developers to integrate seamlessly with languages like Java or C#, allowing them to write their own scripts and code.
To improve IBM Robotic Process Automation (RPA) for the next release, there should be more integration with external systems, and more integration with IBM's data and AI platforms is needed.
 

Setup Cost

Automate offers flexible and competitive pricing, appealing to budget-conscious buyers with options for unlimited bots and reasonable costs.
Automation Anywhere offers high-priced, scalable automation solutions with flexible pricing, appealing mainly to larger enterprises over smaller organizations.
IBM RPA pricing is often high with annual licensing, but it offers flexibility, bundling, and a free trial.
Competitors are often more expensive than Automate.
It offered what we wanted at a good, competitive price.
It does a lot but also costs a lot.
It is more cost-efficient compared to all other RPA platforms.
Automation Anywhere costs are aligned with UiPath and Blue Prism, which are also expensive.
It is not cheap, with costs ranging between 700 to 800 dollars per month.
The pricing of IBM Robotic Process Automation (RPA) is an area that could be improved.
 

Valuable Features

Automate offers a user-friendly interface for easy task automation with efficient features, Azure integration, and cost-effective scalability.
Automation Anywhere offers user-friendly automation with cognitive tools, seamless integration, and scalability for efficient task management and productivity.
IBM Robotic Process Automation boosts efficiency and productivity with user-friendly automation, integration, and advanced analytics features.
Automate's non-reliance on additional orchestrators makes it quite cost-effective.
I find the ease of use from a programming perspective very valuable.
The most valuable features of Fortra's Automate include its FTP functionality and file manipulation capabilities.
I can set it up to provide users with a form to fill in all required information, and then the bot operates based on those specifications.
For example, the email module has been enhanced over the years to support all the latest authentication technologies. That is very important as we move away from username and password and embrace multi-factor authentication.
Automation Anywhere has undergone drastic changes over the past five years, transitioning from version 10 to A360, including desktop-based and cloud-based options.
We haven't encountered any errors in the last four years, which speaks to its reliability.
The analytics and reporting tools in IBM Robotic Process Automation (RPA) are the best compared to all other RPAs because all other RPAs only use dashboards while IBM is the only one to have a reporting tool that includes dashboards.
 

Categories and Ranking

Automate
Sponsored
Ranking in Robotic Process Automation (RPA)
5th
Average Rating
8.6
Reviews Sentiment
7.2
Number of Reviews
27
Ranking in other categories
No ranking in other categories
Automation Anywhere
Ranking in Robotic Process Automation (RPA)
2nd
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
583
Ranking in other categories
Business Process Management (BPM) (2nd), Process Mining (2nd), Intelligent Document Processing (IDP) (3rd), Agentic Automation (1st)
IBM Robotic Process Automat...
Ranking in Robotic Process Automation (RPA)
10th
Average Rating
8.2
Reviews Sentiment
7.3
Number of Reviews
25
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2025, in the Robotic Process Automation (RPA) category, the mindshare of Automate is 1.7%, up from 1.0% compared to the previous year. The mindshare of Automation Anywhere is 10.1%, down from 13.5% compared to the previous year. The mindshare of IBM Robotic Process Automation (RPA) is 3.0%, up from 2.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Robotic Process Automation (RPA)
 

Q&A Highlights

WS
May 25, 2022
 

Featured Reviews

Anabel Marco - PeerSpot reviewer
Automates processes efficiently with cost-effective scaling and robust customer support
Web scraping is quite good since it offers a lot of possibilities. Another important feature for me is its compatibility with MBI, the Power that is ISEQUADO Centers. I appreciate the ability to scale and increase the number of bots or studios without additional expense. Automate's non-reliance on additional orchestrators makes it quite cost-effective.
Vatsal Mehta - PeerSpot reviewer
Accommodates diverse use cases and effectively meets customer requirements
AI agents need further improvements. AI agent technology in agentic process automation is still evolving. We have only scratched the surface, and there are many potential use cases yet to be explored. As technology advances, I believe it will enable us to implement more comprehensive automation solutions. Document Automation has issues related to speed. When I compare Document Automation with IQ Bot, IQ Bot is faster than Document Automation. My understanding is that they are still evolving Document Automation, and this issue of slowness will be resolved in the upcoming .35 version, so we are good with that. They are working on signature identification and validations for handwritten documents. Currently, we are able to extract data out of scanned but digital images, but there is still scope for improvement for handwritten documents.
GeorgeTzifas - PeerSpot reviewer
Provides smart AI tools and easy to use
I would like to have more flexibility in connecting the platform with third-party systems. It is easy to connect IBM RPA with other IBM products, but it is complicated when connecting to non-IBM systems. So, I would like IBM RPA to be even more flexible in connecting to third-party systems.
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Answers from the Community

WS
May 25, 2022
May 25, 2022
My question to you would be - Why are you mixing the two vendors? Do you have licenses for both and are trying to maximize investment? If you have IBM automation you probably have other IBM technology - let the IBM automation run on that as its integration is a little more complicated than UiPath and may cost you time in execution. If you have both IBM and UiPath then I would use UiPath for a...
2 out of 6 answers
DR
Nov 3, 2020
My question to you would be - Why are you mixing the two vendors? Do you have licenses for both and are trying to maximize investment?  If you have IBM automation you probably have other IBM technology - let the IBM automation run on that as its integration is a little more complicated than UiPath and may cost you time in execution.  If you have both IBM and UiPath then I would use UiPath for any areas that are not integral to the IBM technology or systems.  I would need to know a little more about your strategy before giving a definitive answer to your question but all 3 are good technical foundations depending on the scenario.
JF
Jul 6, 2021
Although I've worked with UiPath (not Automation Anywhere), my experience is now solely with AutoMate from Help Systems.  I would recommend aligning IBM's digital business automation with Robotic Process Automation and how it works. It seems to be a very different tool from RPA. If programming is required in the use of IBM's digital business automation go with RPA.  
 

Top Industries

By visitors reading reviews
Financial Services Firm
14%
Computer Software Company
12%
Manufacturing Company
7%
Educational Organization
6%
Computer Software Company
17%
Financial Services Firm
14%
Manufacturing Company
10%
Healthcare Company
5%
Computer Software Company
19%
Financial Services Firm
16%
Insurance Company
6%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about HelpSystems AutoMate?
We use it for specific cases, mainly secure file transfers, which are vital for us. And it works for us.
What is your primary use case for HelpSystems AutoMate?
I am a consultant and I am making a lot of processes in human resources, payroll, certifications, trainings, web scra...
What is your experience regarding pricing and costs for Fortra Automate?
The pricing is quite good compared to its competitors. Competitors are often more expensive than Automate. I would ra...
How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
What do you like most about IBM Robotic Process Automation (RPA)?
Integrating the tool with SAP, EBS, or other ERPs is easy.
What needs improvement with IBM Robotic Process Automation (RPA)?
The pricing of IBM Robotic Process Automation (RPA) could be improved.
What is your primary use case for IBM Robotic Process Automation (RPA)?
We usually use IBM Robotic Process Automation (RPA) ( /products/ibm-robotic-process-automation-rpa-reviews ) to autom...
 

Also Known As

HelpSystems Automate, Automate
Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise
IBM RPA
 

Overview

 

Sample Customers

Aldergrove Financial Group, Preferred Health Professionals, Mindbeam Technologies, First Credit Union in British Columbia, Vestcom International, Prime Liberty Benefits, University of Tampa, CNLBancshares, World Precision Instruments, BJ's Restaurants, Globe Pequot Press, Accudata Technologies, Norton Healthcare, Pacific Toxicology Laboratories
Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
The Hanover Insurance Group
Find out what your peers are saying about Automation Anywhere vs. IBM Robotic Process Automation (RPA) and other solutions. Updated: June 2025.
856,873 professionals have used our research since 2012.