it_user434868 - PeerSpot reviewer
Senior Director of Delivery at a tech services company with 51-200 employees
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What needs improvement with IBM Robotic Process Automation (RPA)?

Please share with the community what you think needs improvement with IBM Robotic Process Automation (RPA).

What are its weaknesses? What would you like to see changed in a future version?

PeerSpot user
8 Answers
Lucas Ferreira - PeerSpot reviewer
Project Manager at Montreal Oficial
Real User
Top 10
Jan 30, 2021

Stability could be better. It also gets difficult with every new version of Java or every new version of Windows.

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Alfonso Abad - PeerSpot reviewer
Director General at MindCraft Mexico
Real User
Top 10
Jan 30, 2021

The time it takes for approvals, and risk analysis could be faster. It's probably the main benefit you can get from the whole process. If it can do the tedious work quickly, employees with specialized skills can concentrate on the things that require deep knowledge or specialization. Then all the manual, repetitive tasks can be forwarded to automation. Integrating with artificial intelligence should be more mature and more complete. So far, it works, but there are still many more benefits that we can get with better integration with Watson. There are also some opportunities to improve the integration of documents in the workflow.

Fernando Di Lelle - PeerSpot reviewer
Senior IT & Business Consultant at a computer software company with 51-200 employees
Top 5
Dec 14, 2020

IBM should provide specific solutions for specific problems, like templates for invoicing processes, or general templates for creating efficient processes. Another good example would be to have a template for a credit onboarding process. This would give us something to show the client in terms of a working solution, and that we're not having to create something from scratch. The quality is great! It's very strong and has a very strong platform. However, you need to consider the clients and have a client perspective. From my point of view, the RPA from IBM is not yet in touch enough with the clients. They are not taking the client's perspective into consideration, and they don't guide them enough throughout their journey to RPA. They need to provide more guidance and more coaching. At the end of the day, it's a type of culture that they are trying to build within the company. I would like to see an interface that would help customers establish which process is suitable for RPA or not. Maybe some type of scoring process would be helpful in establishing the processing suitability for whether it is an RPA or not. That would be a great feature to consider.

AVP at a comms service provider with 51-200 employees
Real User
Top 10
Dec 7, 2020

The way the robots are being used actually. We need to design the robot to instantiate it based on some event or human intervention. If that can also be automated, that would be good. That would be an additional workflow completed. The next step after that would be to use the RPA service. Some things which require human intervention can also be automated using some decision management, based on rules. If there's a framework which does all of this part, that would be good I think. RPA should be configured as a part of business process management and built-in. For the user, it shouldn't matter if he is using RPA or he's using none of the automation. It should be seamless from their viewpoint. So they would just use drag and drop, choose the features they wanted, and that would be it. RPA and BPM in one solution and RPA encapsulated inside BPM. This RPA should be under the umbrella of BPM. This is what the future should be.

Senior Solution Engineer at Stream I.T. Consulting Ltd.
Jun 17, 2020

Much like Automation Anywhere, it would be helpful if there was some sort of community board to help share and trade information to help users learn how to troubleshoot and learn about the various aspects of the solution. Right now, there isn't anything of that nature available to help users find answers. We're based in Thailand, but the documentation is not in Thai, which makes it difficult for us. If they could translate all of their documentation into our language, we'd be very grateful. The pricing of the solution is quite high.

Director of Cloud App Development at a tech services company with 1,001-5,000 employees
Real User
Jun 18, 2019

I would like more drag and drop type of features. If you look at some of the competition, they do provide that scalability feature, where a user who doesn't know anything about automation can work off of it using a bunch of drag and drop things. That is what our clients are looking for. I would like it to do pretty much everything out-of-the-box without any need for any customization. However, that is not the case right now. We absolutely have to do some amount of customization with the solution in order to use it out-of-the-box as-is.

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User at a tech services company with 10,001+ employees
Real User
Jun 18, 2019

We are looking to see how it can connect with various interfaces seamlessly, through APIs.

Head of Process Innovation and Robotic Automation at Prolifics
Real User
Oct 9, 2018

Extensibility is the key, especially in terms of the Recorders feature that we have. That should be browser independent. Enhance it, because some people have Chrome, some have Internet Explorer, etc. Allow it to be browser independent. Integration with PDFs: Not just the ability to read information from PDFs but the ability to write information from PDFs, make it secure, sign it, etc. An additional enhancement would be: How do you connect to your Microsoft Exchange Servers? Right now, the connection forces Microsoft Exchange to expose a port. Some enterprises are not allowed to expose a port, so it has to go through the firewall and security and token assessment. And that's another thing: If they can allow a token exchange inside the tool itself, that would help.

Related Questions
User at BCI
May 25, 2022
What are the differences between IBM digital business automation using UiPath versus IBM Robotic Process Automation using Automation Anywhere?
2 out of 6 answers
Daniel Robus - PeerSpot reviewer
Go To Market Executive at #Liferocks Consulting
Nov 3, 2020
My question to you would be - Why are you mixing the two vendors? Do you have licenses for both and are trying to maximize investment?  If you have IBM automation you probably have other IBM technology - let the IBM automation run on that as its integration is a little more complicated than UiPath and may cost you time in execution.  If you have both IBM and UiPath then I would use UiPath for any areas that are not integral to the IBM technology or systems.  I would need to know a little more about your strategy before giving a definitive answer to your question but all 3 are good technical foundations depending on the scenario.
Jack Frano - PeerSpot reviewer
Principal at Adaptive Growth, Inc
Jul 6, 2021
Although I've worked with UiPath (not Automation Anywhere), my experience is now solely with AutoMate from Help Systems.  I would recommend aligning IBM's digital business automation with Robotic Process Automation and how it works. It seems to be a very different tool from RPA. If programming is required in the use of IBM's digital business automation go with RPA.  
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
May 10, 2022
Hi, We all know it's really hard to get good pricing and cost information. Please share what you can so you can help your peers.
2 out of 4 answers
Senior Solution Engineer at Stream I.T. Consulting Ltd.
Jun 17, 2020
We find the solution to be overly expensive.
AVP at a comms service provider with 51-200 employees
Dec 7, 2020
IBM licensing is annual and based on Virtual Processor Cores (VPC). This provides flexibility as part of the containerization environment. The licenses can be allocated across multiple products. So for example, if you have IBM BAW, Business Automation Workflow, ODM, Operational Decision Management, and IBM Datacap, or whatever product you are using, you can allocate the licenses to your needs. This provides licensing flexibility, as opposed to single licenses for standalone products.
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