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ConnectWise Automate vs Tanium comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ConnectWise Automate
Average Rating
7.4
Reviews Sentiment
7.2
Number of Reviews
15
Ranking in other categories
Remote Monitoring and Management (RMM) (10th)
Tanium
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
18
Ranking in other categories
Server Monitoring (7th), Vulnerability Management (24th), Endpoint Protection Platform (EPP) (36th), Endpoint Detection and Response (EDR) (31st)
 

Mindshare comparison

While both are Systems Management solutions, they serve different purposes. ConnectWise Automate is designed for Remote Monitoring and Management (RMM) and holds a mindshare of 7.7%, down 9.1% compared to last year.
Tanium, on the other hand, focuses on Endpoint Protection Platform (EPP), holds 2.4% mindshare, up 2.3% since last year.
Remote Monitoring and Management (RMM)
Endpoint Protection Platform (EPP)
 

Featured Reviews

MikeChacker - PeerSpot reviewer
Facilitates valuable patch cycles, but the web client is not very intuitive and needs updating, and the scripting has room for improvement
The fixed client for Automate is slow. The web client is not very intuitive. It could use some updating and some thought around the UX. Also, with the scripting, I would like to see something where it could have third-party scripts already pre-built, and all you have to do is say, "Hey, I need this," and go load it. It's not as automated as I'd like it to be.
NitinKushwaha - PeerSpot reviewer
Stable product with an ability to build complex roles
We use Tanium as an EDR solution for managing end-user devices and servers The product is granular and can build complex roles compared to other EDR vendors. Tanium's dashboard UI could be similar to CrowdStrike. We have been using Tanium for two and a half years. The product is stable. I rate…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."
"Remote access and detailed monitoring help us support our equipment."
"The initial setup is easy and the deployment is quick."
"It's a very good IT tool for a company that provides IT services. It is very helpful for technicians to work with the tool to see all of the customers in one place and then manage all of the computers in one place."
"It is very scalable."
"It's definitely improved the help-desk servicing, et cetera."
"ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems."
"The implementation is nice and easy."
"Tanium is a very good product and I would rate it eight or nine out of ten."
"The product is granular and can build complex roles compared to other EDR vendors."
"Tanium's most valuable features are patch management, inventory, and distribution software."
"Tanium’s linear-chain architecture is valuable."
"For incident response tasks, all these tasks can get done in minutes with minimal disruption to the end-user."
"I'm not so familiar with the tool but I like the interaction of the console to the picture. Patching is the primary model I have been focusing on for the last couple of weeks. So I have created a proof of concept environment and have been checking the available features."
"When I push a quick update, it's done right away, and I can rescan immediately to confirm completion within minutes."
"When I push a quick update, it's done right away, and I can rescan immediately to confirm completion within minutes."
 

Cons

"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."
"We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great."
"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived."
"This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen."
"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly."
"In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be."
"The project management needs improvement and there's a section of the product called configuration that also needs to be improved."
"Scheduling of automation could be improved and made more simple."
"I would like to have more integrations and custom plugins to input. Integration is always a big deal in a lot of different environments."
"Tanium’s scalability could be improved."
"When working with Tanium, there are some older devices that haven't been patched for a long time, and certain patches are not included in Tanium. I have to search outside to download patches, create bundles, and then perform the task."
"The solution can give a lot of false positives."
"The performance could improve in future releases. We have had performance issues in specialized web environments, but overall I think the problems are less than 2% of the computer systems being used."
"We had some issues with the solution's OS upgrade."
"Tanium required local admin or root rights on Mac devices, which did not comply with our security policies. This made the solution less suitable for our restrictive environment."
"The solution needs to improve the reporting and tracking capabilities."
 

Pricing and Cost Advice

"From what I've overheard, it is pretty comparable to other solutions in terms of price."
"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."
"I believe Automate is available for around $2."
"Pricing and licensing are reasonable."
"The solution offers value for money."
"There is an annual license required to use this solution."
"Tanium is a more expensive solution in Latin America than some of the competitors, such as BigFix."
"The product's pricing differs from region to region depending on negotiations and the number of endpoints."
"It's an expensive solution. It would be nice if the cost were lower."
"The solution is expensive but it's a good investment."
"It is higher than some competitors in the market."
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Top Industries

By visitors reading reviews
Computer Software Company
12%
Performing Arts
9%
Healthcare Company
7%
Educational Organization
6%
Financial Services Firm
16%
Government
12%
Computer Software Company
9%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Ask a question
Earn 20 points
What do you like most about Tanium?
Tanium’s linear-chain architecture is valuable.
What needs improvement with Tanium?
While there is always room for improvement, I am pleased with Tanium.
What is your primary use case for Tanium?
The primary use case for Tanium ( /products/tanium-reviews ) is compliance, patching, and inventory as part of the core functions.
 

Also Known As

LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers
No data available
 

Overview

 

Sample Customers

I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions
JPMorgan Chase, eBay, Amazon, US Bank, MetLife, pwc, Cerner, Delphi, MGM Grand, New York Life
Find out what your peers are saying about Kaseya, NinjaOne, N-able and others in Remote Monitoring and Management (RMM). Updated: July 2025.
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