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ConnectWise Automate vs Tanium comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ConnectWise Automate
Average Rating
7.4
Reviews Sentiment
7.2
Number of Reviews
15
Ranking in other categories
Remote Monitoring and Management (RMM) (9th)
Tanium
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
18
Ranking in other categories
Server Monitoring (8th), Vulnerability Management (20th), Endpoint Protection Platform (EPP) (32nd), Endpoint Detection and Response (EDR) (25th)
 

Mindshare comparison

While both are Systems Management solutions, they serve different purposes. ConnectWise Automate is designed for Remote Monitoring and Management (RMM) and holds a mindshare of 6.6%, down 9.9% compared to last year.
Tanium, on the other hand, focuses on Endpoint Protection Platform (EPP), holds 2.5% mindshare, up 2.1% since last year.
Remote Monitoring and Management (RMM)
Endpoint Protection Platform (EPP)
 

Featured Reviews

Sean Saeb - PeerSpot reviewer
Responsive, integrates well with other applications, and the technical support is helpful
There is always room for improvement. I haven't had any problems, and they're doing a great job, in my opinion. They're doing quite well. In most cases, when we discover an issue, we report it to their engineers, who then schedule a fix. Normally, when we request something, I can see it happening within three to four months. This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen. There is a lot of integration with other applications through Automate, and I believe they are working with all of the industry leaders to get the integration going. I am very pleased to be working with them.
Ed Jarecki - PeerSpot reviewer
A scalable solution that helps to understand how infrastructure works
We use the tool as an infrastructure operational management solution.  The solution is scalable and helps to understand how infrastructure works. It helps to improve the health of the organization.  Any movement into a SaaS solution has challenges since the processes and data flows are not well…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Maybe they could improve the capability to be multi-tenant."
"It is very scalable."
"The initial setup is easy and the deployment is quick."
"ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems."
"Remote access and detailed monitoring help us support our equipment."
"It's a very good IT tool for a company that provides IT services. It is very helpful for technicians to work with the tool to see all of the customers in one place and then manage all of the computers in one place."
"It allows us to manage all client requests, jobs and invoicing."
"A good automated scripts feature."
"The product is granular and can build complex roles compared to other EDR vendors."
"For incident response tasks, all these tasks can get done in minutes with minimal disruption to the end-user."
"I find the inventory and compliance features of Tanium to be the most impressive."
"Threat hunting is a very good feature on Tanium. We have just started using it and have not used it extensively."
"I like the tool's incident response and security patching."
"When I push a quick update, it's done right away, and I can rescan immediately to confirm completion within minutes."
"I like the fact that you can create patching campaigns depending on the area of your network that you want to address first. I like the ability it has to make several campaigns that work in parallel."
"Tanium's most valuable features are patch management, inventory, and distribution software."
 

Cons

"Technical support was helpful."
"The menu doesn't always load properly."
"Scheduling of automation could be improved and made more simple."
"In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be."
"Patching and reporting need improvements, especially reporting. The reporting engine is quite outdated, so you end up having to use your own dashboard."
"They always change the GUI to some dumb-down version of tiles which are more "user-friendly", but slows my team down in the end."
"They could use some automated alerts particularly when we're talking about an MSP that might shoot over."
"We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great."
"It is not really additional functions, or the features that are needed, rather the complexity would be reduced based on the number of modules required to put together a comprehensive operational security and risk compliance model."
"Tanium’s scalability could be improved."
"The reporting could be improved."
"When working with Tanium, there are some older devices that haven't been patched for a long time, and certain patches are not included in Tanium."
"When working with Tanium, there are some older devices that haven't been patched for a long time, and certain patches are not included in Tanium. I have to search outside to download patches, create bundles, and then perform the task."
"The solution can give a lot of false positives."
"Tanium required local admin or root rights on Mac devices, which did not comply with our security policies. This made the solution less suitable for our restrictive environment."
"The solution needs to improve the reporting and tracking capabilities."
 

Pricing and Cost Advice

"Pricing and licensing are reasonable."
"From what I've overheard, it is pretty comparable to other solutions in terms of price."
"I believe Automate is available for around $2."
"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."
"It's an expensive solution. It would be nice if the cost were lower."
"There is an annual license required to use this solution."
"The solution offers value for money."
"The solution is expensive but it's a good investment."
"It is higher than some competitors in the market."
"The product's pricing differs from region to region depending on negotiations and the number of endpoints."
"Tanium is a more expensive solution in Latin America than some of the competitors, such as BigFix."
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Top Industries

By visitors reading reviews
Educational Organization
48%
Computer Software Company
10%
Real Estate/Law Firm
4%
Financial Services Firm
4%
Financial Services Firm
17%
Government
13%
Computer Software Company
10%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Ask a question
Earn 20 points
What do you like most about Tanium?
Tanium’s linear-chain architecture is valuable.
What needs improvement with Tanium?
While there is always room for improvement, I am pleased with Tanium.
What is your primary use case for Tanium?
The primary use case for Tanium ( /products/tanium-reviews ) is compliance, patching, and inventory as part of the core functions.
 

Also Known As

LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers
No data available
 

Overview

 

Sample Customers

I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions
JPMorgan Chase, eBay, Amazon, US Bank, MetLife, pwc, Cerner, Delphi, MGM Grand, New York Life
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM). Updated: April 2025.
851,371 professionals have used our research since 2012.