Atera vs N-able N-sight Remote Monitoring & Management comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between Atera and N-able N-sight Remote Monitoring & Management based on real PeerSpot user reviews.

Find out in this report how the two Remote Monitoring and Management Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Atera vs. N-able N-sight Remote Monitoring & Management Report (Updated: November 2022).
655,994 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Atera has saved our organization money. We look at Atera as an extra employee that we only pay about $300 a month. This is incredible savings over having to hire somebody to do all the tasks that Atera performs for us.""I really like the Shared Script Library and automation tasks which they have implemented... because all the Atera users in the community can share their scripts and their automation tasks knowledge. The same goes for the Shared SNMP Template Library.""The most valuable features of this solution are automatic batch matching and unattended support access.""We value the alerts that come with the product which allow me to reach out to my clients. Overall, Atera generates additional revenue streams for work done on their machines.""All of the features of Atera are valuable because they allow the customers to achieve their goals. It is easy to use, has good collaboration, and has zero maintenance.""There are a lot fewer hardware replacements. Once people migrated from old style hard disks over to SSDs, you have things like hard disks filling up faster. So, I run a script to clear out all the waste, e.g., all the temporary files and downloads. A lot of our business runs through a custom web application that we built. This involves people downloading a lot of PDFs and Excel files, and not just having them sitting in folders. With Atera, I can just go through and clean the temporary files out.""Pricing is definitely my favorite part of it. It is also extremely easy to use.""Atera saves money. A trip to the customer costs between $20 to $30. Then, you need to charge the customer $20 to $30 for the travel. However, if you are doing this work remotely, then you are not driving. This makes the process easier and saves money for you and the customer. For example, if it is just one machine, then the savings comes out to $50 to $60. If we are talking about a huge client, who has hundreds of machines and is changing their infrastructure, that is a lot of money."

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"I like being able to get a picture of what's happening on a computer. I can just click on it, and I can see the CPU usage and the memory usage and what services and programs are currently running. I can connect remotely to a computer. All these are very useful.""I find all features of N-able N-sight Remote Monitoring & Management valuable, but the most valuable is its monitoring feature. The solution has great monitoring functionalities. For example, you can monitor a device in terms of its RAM, CPU, etc. You can also monitor the connectivity through N-able N-sight Remote Monitoring & Management, and you can also check whether a device is down or up through the solution. I also like that you can monitor Windows servers, Linux servers, printers, network devices, and virtualization servers such as VMware and Hyper-V using N-able N-sight Remote Monitoring & Management. You can also monitor disk utilization, HTTPS, whether an SSL certificate is valid or expired, etc., through the solution. Apart from monitoring, I also find patch management as one of the most valuable features of N-able N-sight Remote Monitoring & Management. You can use it for Windows updates, as a patch management example. You can even manage and monitor servers and backup services via N-able N-sight Remote Monitoring & Management, so whenever there's a backup failure or issue, you'll receive alerts from the solution, as long as it's configured as a Windows service, so you can even do a lot of preventive maintenance activities with the help of N-able N-sight Remote Monitoring & Management. The solution is one of the best RMM solutions I've used so far. It's user-friendly, and it's pretty easy to use because you only need one interface where you can do a lot of activities. As a technician, I'm always concerned with time because if I have to troubleshoot an issue or a major incident, if I have to jump into two or three systems and open a few tabs on those systems, it'll be very hectic, especially if I have to switch between each step to see what's going on. In N-able N-sight Remote Monitoring & Management, it's pretty easy to do because I have one interface and one tab where I can do a lot of processes and activities.""The solution provides an administration panel where we can see what is happening on our client's stations, such as events, alerts, and all the software installed.""I'm really happy with the background remote access, which allows me to easily change system internals such as registry keys and silently execute commands using the command prompt in the background. This kind of remote access makes it easy for us to do our jobs without getting in the customer's way.""Remote support has been very handy. It also lets us know if there are failing hard drives or Windows issues.""The most helpful feature is script deployment because we can create whatever we want to deploy on our devices. This works in a cloud environment, where we previously relied on Active Directory. Since the start of the COVID outbreak, all the staff members began working from home, and most of the people there did not use the VPN to transfer the policies.""The reporting for this solution has been most valuable.""The most valuable aspect of N-able Remote Monitoring & Management is it provides an all-in solution for the different solutions."

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Cons
"I would like to see more mobile device management. iPad is a big one. I know they've been working on some of that. For me, it would be amazing if I could do tablet devices and even expand it to POS systems or the like. I know that a lot goes into that but I've seen it is an area they're looking at.""The mobility of Atera is also a feature which needs to be addressed so that it can be used on iPads, iPhones and things of this nature. I would also like to see an agent included on these devices so that I can monitor, maintain and manage them.""It will be interesting if Atera can integrate all kinds of products. In North America, there are a lot of resellers, like Ingram Micro, Tech Data, Arrow Electronics, etc. It would be amazing if Atera could integrate with these products. If they could integrate with these products for MSPs, it would be much easier. Then, if you are buying something, and need to add something, you don't need to jump from place to place because this is a very quick sales instrument for use on a daily basis.""Customization could be improved.""The solution is scalable. However, in the past, we did have some issues.""There is definitely room for improvement with its automation capabilities.""The billing module has a standard layout which is too limited for my needs.""They are working on an update, and I would like to see more stuff outside of just computers and servers. Increasingly, we need to be able to monitor and manage network devices. Atera is improving on that already, which is one place that it is currently lacking."

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"There is quite a bit of delay on the portal where we receive monitoring information from the endpoint agent on the remote device. Sometimes it gets stuck with no live response from the device, and you have to refresh the portal just to make sure that it's projecting the right information.""We haven't had it for very long, and we're finally getting comfortable with it. The biggest improvement probably would be a little more clarification. It has few exclamation points or attention-getters when there is a computer that doesn't have the up-to-date patches, etc. However, it's not specific in terms of what you need to do. Sometimes, it says it requires a reboot, and you reboot it, but the same message still shows up. Sometimes, the messages that it gives you about how to resolve an issue are not very easy to understand.""The alerts and reporting could be done a little more clearly. They are quite cryptic, and quite often, we seem to get a lot of reports just for a computer rebooting or going offline for a couple of minutes, which doesn't seem like it's that big of a deal. Reporting could be refined and improved, and they can make it easy to decipher the reports.""The solutions could improve by adding more features.""What could be improved in N-able N-sight Remote Monitoring & Management is the reporting, in particular, the reporting interface and the report generation method. Currently, I don't find it easy to run reports on the solution. Every time, if I want a report on a Windows vulnerability because a client requested that report, I find the process difficult. For example, out of one hundred PCs, I need to get a report on how many PCs have not been updated to a specific patch level. I need to give that report to the CTO or CEO of a particular client organization, and as running the report on N-able N-sight Remote Monitoring & Management isn't easy, sometimes, that makes me doubt the validity of the generated report as well. It depends on each case because I do find some reports to be genuine and 100% correct, but most of the time, I have to ask for help from other engineers, and even collaborating with another engineer to run reports isn't that easy, so reporting needs improvement in N-able N-sight Remote Monitoring & Management. Another room for improvement in the solution is patch management. The user-friendliness of the Take Control feature in N-able N-sight Remote Monitoring & Management also needs improvement, particularly when it's used on multiple computers or displays. Switching between displays isn't as user-friendly on the technician side, so that could be improved by letting you see all displays or monitors all at once, or on a single display, rather than needing to switch from one display to another. As Take Control is on a Windows agent, or running on a client-end device, that feature of N-able N-sight Remote Monitoring & Management could be improved as well. An additional feature I'd like to see in the next release of the solution is a mobile application, though I'm not familiar if that's already available. As an IT MSP, sometimes I have on-call jobs, and I don't always want to look at the mailbox to see if there's any alert triggered from the devices. If N-able N-sight Remote Monitoring & Management has a mobile application that would allow my team to get push notifications whenever there's downtime or issues, then that would make the solution more reliable. I'd like to get an alert that would pop up from my mobile device, so it would be pretty easy to keep an eye on alerts, and I won't have to check my inbox every time.""The reporting could be more customizable. RMM pulls a vast amount of data, but you need to filter through it to get a decent executive report each month. I'm pulling reports all day through the XML file and such to get the information our executive needs. They don't want a 34-megabyte Excel spreadsheet, but the overview only provides limited information, like a basic breakdown.""The SentinelOne integration is not great.""The patch management of the solution could improve."

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Pricing and Cost Advice
  • "The value of the product is perfect, neither cheap nor expensive. I think it is the right rate. It would be awesome if it continued to be the same price because it is a great solution that I like. I like it because I'm not paying per device. I have some customers on monthly contracts and some of them are on break'n fix. If I have a client who is on break'n fix, and they need to pay per agent, then I am losing money. If they were ever to change structures, going to pay-per-device model, then I would need to think about changing to something else."
  • "With Atera, the more you add, the cheaper the cost of the additional endpoints will be."
  • "Our company is a startup. The initial reason I looked into Atera was the fact that you pay by the technician, not per-device. That means you are able to jump right in with a service without having a large overhead."
  • "Atera's pricing stays fixed and predictable, enabling us to add more customers and unlimited monitored devices. We still have a number of clients who fit a break/fix IT model. This is something where clients are complaining more about having to pay extra month-by-month for technology services. With Atera's model, we don't have to be going out and asking for more from clients each month. Right now, with where we are at in terms of scale, this is very important to us."
  • "One of the biggest issues I face is the need to pay per technician. I've dealt with other platforms that you need to have 250-500 devices. Even though the cost declines as the number of devices a person has increases, they still require you to pay for 250 or 500, respectively. With Atera, the number doesn't matter as you always pay the same amount. I approximate that Atera saves me $100 per week."
  • "As an internal IT, it's gold right there. It is money in the bank."
  • "It comes with unlimited devices, so the fixed price cost is taken out of my budget. So, I'm all good."
  • "We pay per user. I am the only user. It is $150 per user. If I need to add one, it is not as costly as expanding with other providers."
  • More Atera Pricing and Cost Advice →

  • "We use SolarWinds RMM on a pay-as-you-go monthly basis, so the cost can be highly variable because it depends on a few factors such as how many devices you need to support and what extra features you want to use. The more devices you have, the more you'll pay, and the same goes for extras."
  • "There is a license required for this solution."
  • "I haven't paid a whole lot of attention to that since I set it up. It has per-user licensing. If I remember it correctly, it worked out to about $10 a month per user. There were no additional costs. It was pretty straightforward and simple."
  • "Out clients pay monthly for the license of N-able Remote Monitoring & Management."
  • "As I'm not part of the procurement team and because I'm 100% technical, I'm not that familiar with the costs associated with N-able N-sight Remote Monitoring & Management, but I can say that in my location, particularly here in Sri Lanka, it's more expensive than other RMM solutions. I'm working for an Australian IT MSP, and over there, the solution isn't as expensive, but where I'm located, it is, so this is the reason why sometimes, clients don't go with N-able N-sight Remote Monitoring & Management. Licensing cost is also the reason why my organization is looking into Kaseya RMM. My current organization merged with another organization that's using both Kaseya RMM and Connectwise."
  • More N-able N-sight Remote Monitoring & Management Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:I really like the Shared Script Library and automation tasks which they have implemented... because all the Atera users in the community can share their scripts and their automation tasks knowledge… more »
    Top Answer:Atera is competitively priced compared to other RMM solutions. There are some integrations, like antivirus and online backup, that will increase your monthly fee. There's also a Network Discovery… more »
    Top Answer:The billing module has a standard layout which is too limited for my needs. I look forward to being able to customize the billing layout. They're working on that already.
    Top Answer:As I'm not part of the procurement team and because I'm 100% technical, I'm not that familiar with the costs associated with N-able N-sight Remote Monitoring & Management, but I can say that in my… more »
    Top Answer:I'm working for an IT MSP, so I have clients for whom I've deployed the N-able N-sight Remote Monitoring & Management probe to monitor client infrastructures, such as servers, switches, firewalls… more »
    Top Answer:I find all features of N-able N-sight Remote Monitoring & Management valuable, but the most valuable is its monitoring feature. The solution has great monitoring functionalities. For example, you can… more »
    Ranking
    Views
    4,001
    Comparisons
    1,778
    Reviews
    10
    Average Words per Review
    1,575
    Rating
    9.2
    Views
    3,240
    Comparisons
    2,339
    Reviews
    7
    Average Words per Review
    796
    Rating
    8.7
    Comparisons
    Also Known As
    N-able Remote Monitoring & Management, SolarWinds MSP Remote Monitoring & Management, MSP RMM, SolarWinds RMM, SolarWinds Remote Monitoring and Management
    Learn More
    N-able
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    Overview

    Atera offers a comprehensive solution for MSPs and IT Professionals. The platform provides in one integrated solution: full remote monitoring and management (RMM), PSA, remote access, patch management, billing, reports, and so much more! Atera’s disruptive pricing model also helps managed IT service providers scale their business while providing continued best-in-class service. All plans include unlimited devices, meaning you only pay per technician.Everything you need, in one easy-to-use platform

    • Thousands of paying users in over 75 countries
    • Free 30-day trial, no credit card or commitment required
    • No hidden fees or restrictions, all plans include unlimited devices
    • Seamless integration with your favorite IT tools including: Splashtop, AnyDesk, TeamViewer, and ScreenConnect

    What can Atera do for you?

    • Improve Efficiency. Atera delivers customers the tool suite for IT management. Everything you need in an all-in-one, easy-to-use platform.
    • Automation. Set alerts and proactively prevent issues for your clients. Minimize time spent on manual tasks and spend more time on what matters most, serving your customers.
    • Disruptive Pricing, Unlimited Devices. Per technician-based pricing with unlimited servers and workstations means you can cover it all, at one fixed price.

    RMM software designed for next-level protection

    Defend Windows and Apple devices with flexible, real-time remote monitoring and management, and a simple dashboard highlighting critical information during operational peaks.

    Patch Microsoft and more

    Keep devices compliant and secure with flexible patch management that easily allows MSPs to patch every aspect of the MSFT Environment and beyond.

    Offer
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    Learn more about N-able N-sight Remote Monitoring & Management
    Sample Customers
    MSPs, IT consultants, and IT departments worldwide trust and use Atera. 
    NetSys Network Systems
    Top Industries
    VISITORS READING REVIEWS
    Comms Service Provider19%
    Computer Software Company14%
    Government8%
    Educational Organization5%
    VISITORS READING REVIEWS
    Computer Software Company22%
    Comms Service Provider17%
    Manufacturing Company6%
    Government5%
    Company Size
    REVIEWERS
    Small Business100%
    VISITORS READING REVIEWS
    Small Business40%
    Midsize Enterprise20%
    Large Enterprise41%
    REVIEWERS
    Small Business82%
    Midsize Enterprise9%
    Large Enterprise9%
    VISITORS READING REVIEWS
    Small Business39%
    Midsize Enterprise15%
    Large Enterprise46%
    Buyer's Guide
    Atera vs. N-able N-sight Remote Monitoring & Management
    November 2022
    Find out what your peers are saying about Atera vs. N-able N-sight Remote Monitoring & Management and other solutions. Updated: November 2022.
    655,994 professionals have used our research since 2012.

    Atera is ranked 1st in Remote Monitoring and Management Software with 10 reviews while N-able N-sight Remote Monitoring & Management is ranked 4th in Remote Monitoring and Management Software with 9 reviews. Atera is rated 9.2, while N-able N-sight Remote Monitoring & Management is rated 8.8. The top reviewer of Atera writes "Helps us illustrate issues and justify suggestions we make to fix them, giving us transparency vis-a-vis our clients". On the other hand, the top reviewer of N-able N-sight Remote Monitoring & Management writes "User-friendly and allows you to do different activities on a single interface, and gives you visibility into multiple devices, but its reporting interface and report generation could be improved". Atera is most compared with NinjaOne, Datto Remote Monitoring and Management, ConnectWise Automate, Comodo RMM and Quest KACE Systems Management, whereas N-able N-sight Remote Monitoring & Management is most compared with SolarWinds NPM, NinjaOne, ConnectWise Automate, PRTG Network Monitor and SCOM. See our Atera vs. N-able N-sight Remote Monitoring & Management report.

    See our list of best Remote Monitoring and Management Software vendors.

    We monitor all Remote Monitoring and Management Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.