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Catchpoint vs New Relic comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Catchpoint
Ranking in Application Performance Monitoring (APM) and Observability
40th
Ranking in Network Monitoring Software
58th
Ranking in Cloud Monitoring Software
31st
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
14
Ranking in other categories
Digital Experience Monitoring (DEM) (10th)
New Relic
Ranking in Application Performance Monitoring (APM) and Observability
4th
Ranking in Network Monitoring Software
11th
Ranking in Cloud Monitoring Software
5th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
158
Ranking in other categories
IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (3rd), AIOps (4th)
 

Mindshare comparison

As of June 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Catchpoint is 0.5%, up from 0.4% compared to the previous year. The mindshare of New Relic is 6.1%, down from 9.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

AnmolRai - PeerSpot reviewer
Valuable monitoring features enhance ecommerce experience while improvement needed in region-specific insights
As part of the improvement, there are certain categories, like for the China market, where we face issues. We are currently using an external tool, Splunk, for reporting. If we could receive similar data for the China market as we do for North America and Asia Pacific, this would be helpful.
Rahul -Jain - PeerSpot reviewer
Good for application Performance Monitoring but not stable
There are two types of teams we have in every organization. One is for DevOps, and the second one is for performance testing. Those who are using these tools, like AppDynamics, Dynatrace, or whatever tool we have on the APM side. These tools are used by two teams: one is the performance team, and another one is the DevOps team. So, the setup and the alert system belong to the DevOps team, not for performance. So, I don't use any alerts in AppDynamics, Dynatrace, or any of the tools.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Catchpoint is very flexible and also provides logs for troubleshooting purposes. It helps us fix issues within the SLAs signed with the end users. The tool is easy to learn."
"The best feature in Catchpoint is the alert or the notification my company gets frequently, in particular, every five minutes. It's the notification you get whenever a respective market has an issue. There's also a dashboard in Catchpoint that shows the markets you support, so all the markets will be highlighted graphically in the dashboard whenever there's downtime that could affect you. If there's no issue for a specific market, it will be in green, so in this way, anybody would be able to understand which market has issues and which market has no issues through Catchpoint. The tool is very useful for monitoring activities."
"Catchpoint provides a great amount of information."
"During business hours, it has worked absolutely fine without any issues."
"Catchpoint helped us establish that something is in a provider network, so we could tell our customers to check their internet provider because the traffic is not getting to us. You need to be gentle when you tell them that, but the fact that we could do it was crucial."
"The product's most valuable feature is the ability to identify and troubleshoot network issues."
"The thing I like most is the tech support in this company, because they have 24/7 chat support. We can chat immediately and ask them about an issue and they keep responding. They create tickets on our behalf and respond."
"Catchpoint's customer service and support are valuable."
"As New Relic is already integrated with Drupal, we can get our projects done with best practice and with the best value that we believe in."
"It has prevented failures from occurring in our production environment."
"Server uptime is its most valuable feature."
"It has in-depth analysis using developer code for someone whose not traditionally a developer."
"It is a software solution as a service, so I don't have to manage it on-premise."
"We have done the New Relic integration with Serverless AWS, which has helped us with monitoring, and keeping our monitoring from our on-premise part with the cloud part."
"The most valuable feature is the ability to receive in-depth information about applications. It can detect a lot of important information."
"The solution offers good documentation."
 

Cons

"Catchpoint can be improved by focusing solely on network monitoring."
"As part of the improvement, there are certain categories, like for the China market, where we face issues."
"The product could include global monitoring and predictive analytics to identify widespread issues and cyber threats."
"The old user version was better, it was more user-friendly."
"We would like the script creation feature of this solution to be improved, as it currently requires a complicated manual process to update the scripts."
"As part of the improvement, there are certain categories, like for the China market, where we face issues."
"Trending needs improvement. Currently, out-of-the-box, they provide only seven days availability. So, we have to do queries and we have to go into a separate analysis module, we have to run lot of queries to long-term trends."
"There are essentially a lot of quotas. Nobody wants to sit and manually create monitors for someone who uses synthetic monitoring."
"There are certain features that are not supported in New Relic, such as CATSEARCH, which allows you to do a full-text search."
"How granular I could go down at looking at certain data, especially related to the operations, is limited."
"Documentation could be improved in New Relic APM, so users would have more clarity on configuring the dashboard. If New Relic gave better guidelines, users would find it easier to understand the metrics and features of New Relic APM. Another area for improvement is integration with Kubernetes. Currently, the process isn't user-friendly. It's challenging and lacks documentation for users to understand how to integrate New Relic APM with Kubernetes quickly. With multiple levels of Kubernetes dockers and other DBs on different clouds, it's tricky to gather all into New Relic APM on a single dashboard. What I'd like to see in the next version of New Relic APM is a single dashboard where you can easily view which applications fall under specific APMs. If there's a search feature where you can type in a keyword to find out if an APM is related to a particular application, that would be great."
"New Relic APM can improve the information when we dig deeper to check a problem. There should be more detailed information provided."
"Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal."
"They could improve the education process and how people understand that these tools are very technical. Right now, if someone was to pick it up from day one, it is a very steep learning curve."
"Some AIOps are missing in New Relic APS, and I would like to see more features in this area."
"The solution must provide better support for Azure Web Apps service."
 

Pricing and Cost Advice

"The price and licensing are very, very high. They have to come down on the pricing to match with the industry standard."
"The pricing is based on consumption and works on a point scale. For example, let's say I want to look at www.google.com, and I'm going to test it to see if it's there. It will bring back all this data that tells me how long it took to connect and how long it took to get the first byte. It will list all the resources on the page, showing that they all work and there are no broken links. It brings that data back. That test has an assigned point value depending on what you decide to extract from that test. If all I do is check to see whether it's available, it might be one point. I don't know the exact point values off-hand. This is just an example."
"The solution's pricing is comparable to the last tool we were using."
"In terms of licensing fees, I believe they were slightly higher."
"The solution's pricing varies based on services and licensing models."
"The price depends on how many agents you want."
"The pricing model is a little confusing for beginners. They find it a little expensive, and if you are using it already, then that is not good."
"The price was one of the reasons we chose this solution."
"The pricing is fine."
"I recommend using the free version of New Relic. If you like the free version and understand its importance for your company, you can move to the trial. Then, you can migrate to the paid version."
"We're paying for the New Relic APM license annually."
"There is a picture which goes to your browser and it monitors requests from other users. However, it's impossible to use now because the price is very high. The feature is very nice, but I tried it during the trial period, and the current price makes it impossible to use."
"This is an expensive tool."
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Top Industries

By visitors reading reviews
Educational Organization
33%
Financial Services Firm
19%
Retailer
9%
Computer Software Company
8%
Educational Organization
32%
Computer Software Company
11%
Financial Services Firm
10%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Catchpoint?
Catchpoint is very flexible and also provides logs for troubleshooting purposes. It helps us fix issues within the SLAs signed with the end users. The tool is easy to learn.
What is your experience regarding pricing and costs for Catchpoint?
The solution's pricing varies based on services and licensing models. Clients typically see significant operational and cost efficiencies, with time savings estimated between 30% and 40%.
What needs improvement with Catchpoint?
As part of the improvement, there are certain categories, like for the China market, where we face issues. We are currently using an external tool, Splunk, for reporting. If we could receive simila...
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal. The handling of logs from integration tools is not as advanced compared to other to...
 

Comparisons

 

Also Known As

No data available
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Overview

 

Sample Customers

Information Not Available
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Find out what your peers are saying about Catchpoint vs. New Relic and other solutions. Updated: May 2025.
856,873 professionals have used our research since 2012.