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Catchpoint vs ThousandEyes comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 10, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Catchpoint
Ranking in Network Monitoring Software
58th
Ranking in Cloud Monitoring Software
31st
Ranking in Digital Experience Monitoring (DEM)
12th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
14
Ranking in other categories
Application Performance Monitoring (APM) and Observability (38th)
ThousandEyes
Ranking in Network Monitoring Software
7th
Ranking in Cloud Monitoring Software
13th
Ranking in Digital Experience Monitoring (DEM)
4th
Average Rating
8.4
Reviews Sentiment
7.4
Number of Reviews
17
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2025, in the Network Monitoring Software category, the mindshare of Catchpoint is 0.5%, up from 0.4% compared to the previous year. The mindshare of ThousandEyes is 3.5%, down from 4.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Market Share Distribution
ProductMarket Share (%)
ThousandEyes3.5%
Catchpoint0.5%
Other96.0%
Network Monitoring Software
 

Featured Reviews

AnmolRai - PeerSpot reviewer
Valuable monitoring features enhance ecommerce experience while improvement needed in region-specific insights
As part of the improvement, there are certain categories, like for the China market, where we face issues. We are currently using an external tool, Splunk, for reporting. If we could receive similar data for the China market as we do for North America and Asia Pacific, this would be helpful.
Edmar Silva - PeerSpot reviewer
Excellent monitoring and troubleshooting capabilities while identifying exact issue locations
When I first started using ThousandEyes, I found it challenging to extract useful information due to the numerous options available. I needed some training to effectively troubleshoot. More detailed documentation explaining the metrics and the testing mechanisms would be helpful. The information is there, but understanding exactly what ThousandEyes is testing to make its conclusions can be obscure.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Catchpoint helped us establish that something is in a provider network, so we could tell our customers to check their internet provider because the traffic is not getting to us. You need to be gentle when you tell them that, but the fact that we could do it was crucial."
"Catchpoint is very flexible and also provides logs for troubleshooting purposes. It helps us fix issues within the SLAs signed with the end users. The tool is easy to learn."
"Catchpoint's customer service and support are valuable."
"The solution offers three different ways of slicing data to look for abnormalities."
"Catchpoint provides a great amount of information."
"The product's most valuable feature is the ability to identify and troubleshoot network issues."
"During business hours, it has worked absolutely fine without any issues."
"One of the features, the scatter plot, is very useful. It shows red dots wherever there are issues."
"The most valuable features are integration and ease of use."
"It's fairly easy to set up."
"The solution's most valuable feature is network security."
"The solution's most valuable feature is the path analyzer, which identifies the node causing the errors."
"The most valuable features of ThousandEyes are the full monitoring capabilities and the ability to identify the exact location of problems in the path between the application and the end-user."
"The tool's most valuable feature is its scalability. It is a good tool for network admins."
"The authentication overall - including to the VPN and LAN - is excellent."
"The solution is very easy to use."
 

Cons

"Trending needs improvement. Currently, out-of-the-box, they provide only seven days availability. So, we have to do queries and we have to go into a separate analysis module, we have to run lot of queries to long-term trends."
"It would be great if Catchpoint could incorporate its alerting system instead of relying on separate tools like ServiceNow."
"There are essentially a lot of quotas. Nobody wants to sit and manually create monitors for someone who uses synthetic monitoring."
"As part of the improvement, there are certain categories, like for the China market, where we face issues."
"if we need to do performance analysis, we have to click too many times. For example, if there is an issue that is caught by Catchpoint, we need to understand what the error is and at which step it failed, or which transaction that is impacted. To drill down, we have to click too many things to get the answer."
"A room for improvement in Catchpoint is that it lacks an automated page updating feature. My company receives all the alerts and notifications it needs, but the page doesn't update automatically. You need to manually refresh the page, so every five minutes you need to refresh it to see the most updated information. If there's an automated page refresh feature, that would help my company. It's a feature that Grafana has. The page auto-refreshes in Grafana, so you don't have to manually refresh the page. If that feature is implemented in Catchpoint, it'll be useful for the users. Another area for improvement in the tool is you have to do a manual task, for example, when you have a notification for a market, you get a zip code that the user could have entered, but if the zip code is incorrect, you have to manually go into Catchpoint and update that parameter, so that manual step is another area in the tool that needs improvement."
"Catchpoint can be improved by focusing solely on network monitoring."
"A large selection of nodes are available but it is a challenge to test reliably in China and the Middle East."
"It's an expensive solution."
"It would be nice if the solution covered other areas like server monitoring."
"I feel it needs more holistic integration. It needs more improvement."
"There is room for improvement in terms of customization and user-friendliness."
"Presently, it lacks the ability to integrate with other Cisco products."
"We can show the traffic path in some cases, but it's almost impossible to do so in cloud networks like CDN, Akamai, or Microsoft."
"ThousandEyes should expand its application monitoring to monitor some communication applications."
"The guest portal is hard to use."
 

Pricing and Cost Advice

"The solution's pricing is comparable to the last tool we were using."
"The solution's pricing varies based on services and licensing models."
"In terms of licensing fees, I believe they were slightly higher."
"The price and licensing are very, very high. They have to come down on the pricing to match with the industry standard."
"The pricing is based on consumption and works on a point scale. For example, let's say I want to look at www.google.com, and I'm going to test it to see if it's there. It will bring back all this data that tells me how long it took to connect and how long it took to get the first byte. It will list all the resources on the page, showing that they all work and there are no broken links. It brings that data back. That test has an assigned point value depending on what you decide to extract from that test. If all I do is check to see whether it's available, it might be one point. I don't know the exact point values off-hand. This is just an example."
"It is a quite expensive solution."
"In our company, we incur a yearly expense in our company for the licensing part. I rate the solution's pricing a seven out of ten since it is expensive."
"The solution costs several thousand dollars per year."
"The solution's pricing is cheap; I rate it a five out of ten."
"The solution is cheap."
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Top Industries

By visitors reading reviews
Financial Services Firm
26%
Retailer
14%
Real Estate/Law Firm
11%
Computer Software Company
6%
Computer Software Company
16%
Financial Services Firm
12%
Manufacturing Company
9%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise1
Large Enterprise8
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise2
Large Enterprise11
 

Questions from the Community

What do you like most about Catchpoint?
Catchpoint is very flexible and also provides logs for troubleshooting purposes. It helps us fix issues within the SLAs signed with the end users. The tool is easy to learn.
What is your experience regarding pricing and costs for Catchpoint?
The solution's pricing varies based on services and licensing models. Clients typically see significant operational and cost efficiencies, with time savings estimated between 30% and 40%.
What needs improvement with Catchpoint?
As part of the improvement, there are certain categories, like for the China market, where we face issues. We are currently using an external tool, Splunk, for reporting. If we could receive simila...
What is the best network monitoring software for large enterprises?
It actually depends on the exact purpose or requirements. Some tools are better for only network devices while others are better from a cloud monitoring or APM monitoring perspective. You can check...
What needs improvement with ThousandEyes?
ThousandEyes could improve by implementing a similar incident management system like BigPanda ( /products/bigpanda-reviews ) or ServiceNow ( /products/servicenow-reviews ). Having a dedicated incid...
 

Overview

 

Sample Customers

Information Not Available
Wayfair, GitHub, Craigslist, Comcast, SurveyMonkey, Lyft, Box, HP, Zendesk, IO Data Centers, Good Technology, NNTCommunications, Proofpoint, Schneider, Crowdstrike, Avera, Pitney Bowes, InstartLogic, Shutterfly, Shutterstock, Condé Nast, Roche, Jive, Actelion, Brocade, Infor, Okta, JLL, DigitalOcean, Zuora, NetSuite, CloudFlare, One, DemonWare, Quantcast, Carbonite, CareerBuilder, Prosper, Oscar, Slack
Find out what your peers are saying about Catchpoint vs. ThousandEyes and other solutions. Updated: August 2025.
867,497 professionals have used our research since 2012.