We performed a comparison between Catchpoint and Datadog based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We can manage the entire system across the network and troubleshoot the pain points."
"The best feature in Catchpoint is the alert or the notification my company gets frequently, in particular, every five minutes. It's the notification you get whenever a respective market has an issue. There's also a dashboard in Catchpoint that shows the markets you support, so all the markets will be highlighted graphically in the dashboard whenever there's downtime that could affect you. If there's no issue for a specific market, it will be in green, so in this way, anybody would be able to understand which market has issues and which market has no issues through Catchpoint. The tool is very useful for monitoring activities."
"The solution offers three different ways of slicing data to look for abnormalities."
"The most valuable features of Catchpoint are basically the transaction monitors on the API and UI."
"Catchpoint provides a great amount of information."
"We really need the API monitoring, as well as client side session monitoring, the global synthetic monitoring, to track the availability of the systems from the customer side."
"The drill-down feature of this product was very good. It allowed us to identify the exact page or area of the site that was causing our customers an issue."
"The thing I like most is the tech support in this company, because they have 24/7 chat support. We can chat immediately and ask them about an issue and they keep responding. They create tickets on our behalf and respond."
"Catchpoint helped us establish that something is in a provider network, so we could tell our customers to check their internet provider because the traffic is not getting to us. You need to be gentle when you tell them that, but the fact that we could do it was crucial."
"Datadog has flexibility."
"Datadog dashboards are pretty great."
"Datadog has proven to be easy to set up and legible for both development and operational teams."
"It has scaled great. I haven't run into any problems anywhere that I've used it. They have handled everything that we have needed them to."
"The tools are powerful and intuitive to set up."
"We have found that we're able to get in and out of troubleshooting issues much more rapidly, which in turn, of course, enables us to spend more time on our products."
"I like that you can build out a dashboard pretty quickly. There are some things that come out of the box that you don't really need to do, which is great because they're default settings."
"I really enjoy the RUM monitoring features of Datadog. It allows us to monitor user behavior in a way we couldn't before."
"The Wi-Fi side needs improvement."
"There are essentially a lot of quotas. Nobody wants to sit and manually create monitors for someone who uses synthetic monitoring."
"We would like the script creation feature of this solution to be improved, as it currently requires a complicated manual process to update the scripts."
"The old user version was better, it was more user-friendly."
"Trending needs improvement. Currently, out-of-the-box, they provide only seven days availability. So, we have to do queries and we have to go into a separate analysis module, we have to run lot of queries to long-term trends."
"A large selection of nodes are available but it is a challenge to test reliably in China and the Middle East."
"if we need to do performance analysis, we have to click too many times. For example, if there is an issue that is caught by Catchpoint, we need to understand what the error is and at which step it failed, or which transaction that is impacted. To drill down, we have to click too many things to get the answer."
"Catchpoint can be improved by focusing solely on network monitoring."
"There's still too much manual involvement in getting customized test configurations out there. It's good, but it still takes a lot of effort. In other words, it's when you need to configure it to collect a specific variable and that kind of thing."
"The on-premise version is very difficult to upgrade."
"I would like the tooling to have better integration in Slack, specifically sending out reminders to the relevant people to take breaks, do a retrospective, and specify with emojis which messages to log."
"One area where I was really looking for improvement was the CSPM product line. I had really wanted to have team-level visibility for findings, since the team managing the resources has much more context and ability to resolve the issue, as the service owner. However, this has been added to the announcement in a recent keynote."
"If there were a more cost-effective manner of deploying the tool, we'd be more likely to adopt it more widely."
"Its pricing model can be improved. Its settings should be improved for a better understanding of billing. They should also provide some alerts when there is an increase in the usage. For example, if there is 20% more increase from one week to another, the customer should get an alert."
"Datadog lacks a deeper application-level insight. Their competitors had eclipsed them in offering ET functionality that was important to us. That's why we stopped using it and switched to New Relic. Datadog's price is also high."
"The product could be improved by providing remote control to agents, enabling them to execute automation and collections without requiring another automation tool or integration."
"In the past two years, there have been a couple of outages."
Catchpoint is ranked 18th in Application Performance Monitoring (APM) and Observability with 11 reviews while Datadog is ranked 1st in Application Performance Monitoring (APM) and Observability with 136 reviews. Catchpoint is rated 8.2, while Datadog is rated 8.6. The top reviewer of Catchpoint writes "The UI is well designed, so it's easy to get the visibility you want". On the other hand, the top reviewer of Datadog writes "Very good RUM, synthetics, and infrastructure host maps". Catchpoint is most compared with Dynatrace, ThousandEyes, Splunk Enterprise Security, Selenium HQ and AppDynamics, whereas Datadog is most compared with Dynatrace, Azure Monitor, New Relic, AWS X-Ray and AppDynamics. See our Catchpoint vs. Datadog report.
See our list of best Application Performance Monitoring (APM) and Observability vendors and best Network Monitoring Software vendors.
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