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BMC TrueSight Orchestration vs ServiceNow Orchestration comparison

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Featured Review
Buyer's Guide
Process Automation
June 2022
Find out what your peers are saying about BMC, Camunda, Appian and others in Process Automation. Updated: June 2022.
610,518 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"I find the provisioning to be the most valuable."

More BMC TrueSight Orchestration Pros →

"It's scalable.""This is a user-friendly solution where scripts can be made with ease. There are also many integration options, including Microsoft products, which gives the product a competitive edge."

More ServiceNow Orchestration Pros →

Cons
"BMC TrueSight Orchestration is difficult to understand. It's not very user-friendly."

More BMC TrueSight Orchestration Cons →

"There is still room for more integrations. Or, it would be nice to bundle multiple products together rather than selling everything as a model as that turns out to be a bit costly.""I would like a user experience module to be added."

More ServiceNow Orchestration Cons →

Pricing and Cost Advice
  • "Licensing is per lot, or per agent — one agent is one license."
  • More BMC TrueSight Orchestration Pricing and Cost Advice →

  • "This is an expensive product, but it is the best in the market considering the features and lack of competitors."
  • "ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."
  • More ServiceNow Orchestration Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:I find the provisioning to be the most valuable.
    Top Answer:BMC TrueSight Orchestration is difficult to understand. It's not very user-friendly. TrueSight does not support containerized environments. They are using the classical ITM environment, but it's hard… more »
    Top Answer:We have some very big data centers. We use BMC TrueSight Orchestration to operate automation for our data center solutions. For example, we use it with Server Automation — we integrated those… more »
    Top Answer:There are a lot of ready to use orchestration custom packs.
    Top Answer:ServiceNow is priced on the higher side. Everybody knows that but in terms of the gap between ITSM standard and ITSM flow the gap is so large that customers often say they want to go with a chat bot… more »
    Top Answer:When it comes to automation, to basic windows activity, there is room for adding some features. Even in the areas that relate to publishing there could be increased efficiency in areas such as helping… more »
    Ranking
    13th
    out of 39 in Process Automation
    Views
    1,276
    Comparisons
    918
    Reviews
    1
    Average Words per Review
    517
    Rating
    8.0
    12th
    out of 39 in Process Automation
    Views
    1,951
    Comparisons
    1,100
    Reviews
    2
    Average Words per Review
    216
    Rating
    8.5
    Comparisons
    Also Known As
    TrueSight Orchestration, Atrium Orchestrator
    Learn More
    Overview

    IT process automation can significantly lower the cost of IT delivery and reduce the risk associated with manual interactions. BMC Atrium Orchestrator automates common, repeatable tasks to improve quality of service across the board.

    • Move from reactive, manual handling of requests to a fully automated system
    • Deliver consistent task and automation workflow results
    • Automate data collection for audit compliance
    • Align with best practices
    • Free up IT resources

    ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.

    Offer
    Learn more about BMC TrueSight Orchestration
    Learn more about ServiceNow Orchestration
    Sample Customers
    Ameritas, Buckeye Partners, KNAB, Dex Media, News UK
    experian, BEACHBODY, HealthPartners, Banosoft
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company35%
    Financial Services Firm14%
    Comms Service Provider9%
    Government7%
    VISITORS READING REVIEWS
    Computer Software Company28%
    Comms Service Provider12%
    Financial Services Firm11%
    Government8%
    Company Size
    VISITORS READING REVIEWS
    Small Business11%
    Midsize Enterprise14%
    Large Enterprise75%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise12%
    Large Enterprise73%
    Buyer's Guide
    Process Automation
    June 2022
    Find out what your peers are saying about BMC, Camunda, Appian and others in Process Automation. Updated: June 2022.
    610,518 professionals have used our research since 2012.

    BMC TrueSight Orchestration is ranked 13th in Process Automation with 1 review while ServiceNow Orchestration is ranked 12th in Process Automation with 2 reviews. BMC TrueSight Orchestration is rated 8.0, while ServiceNow Orchestration is rated 8.6. The top reviewer of BMC TrueSight Orchestration writes "Allows IT personnel to create workflows across applications, platforms, and tools ". On the other hand, the top reviewer of ServiceNow Orchestration writes "User-friendly solution with many integrations and potential to become an entire ERP". BMC TrueSight Orchestration is most compared with Control-M, Red Hat Ansible Automation Platform, BMC TrueSight Server Automation, Micro Focus Operations Orchestration and Appian, whereas ServiceNow Orchestration is most compared with Camunda Platform, Control-M, Nintex Workflow, F5 BIG-IQ and Hyland OnBase.

    See our list of best Process Automation vendors.

    We monitor all Process Automation reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.