BMC TrueSight Orchestration vs ServiceNow Orchestration comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between BMC TrueSight Orchestration and ServiceNow Orchestration based on real PeerSpot user reviews.

Find out in this report how the two Process Automation solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed BMC TrueSight Orchestration vs. ServiceNow Orchestration Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"This solution is scalable.""We particularly like the integration functionality of this solution. This product is open API, which means that it can be integrated with any solution from any other brand.""We can implement compliance standards with the solution. You can also do patching so that the environment is compliant and secure from external threats and hacking. We can provision multiple systems with the help of predefined templates that the organization has forwarded us. The solution’s users can also integrate multiple products which can be either BMC or non-BMC. There are numerous possibilities that can be done with server automation""The best feature of BMC TrueSight Orchestration is the number of integrated mechanisms it provides.""The initial setup is easy. The deployment was done in an hour.""I find the provisioning to be the most valuable.""The product has a very good triggering mechanism.""The automation helps in payment transactions through BHIM app. The BMC helps in smooth clearance of all payments without using MasterCard or Visa. The solution is ready to use, and there is no need for customization or resources. We can complete integration over cloud and on-premise, and even using mainframes. The automation are secure through BMC TrueSight Orchestration."

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"The iTerm suite is also crucial for visibility and optimization.""Employee onboarding, de-boarding, and other service-provision features make the process easier and it saves us a lot of time.""It's scalable.""The data visualization is good.""It's probably the best product out there.""The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in languages like Java. But along with that, there are limitation in terms of network connectivity testing and administrator faces regular challenges in conducting connectivity tests due to these limitations.""There are a lot of ready to use orchestration custom packs.""The solution effectively automates business processes."

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Cons
"At present this solution is only available to be hosted on-premises, which can cause network issues when integration with cloud-based software is attempted.""BMC TrueSight Orchestration could improve by providing some visibility on how the workflows are progressing.""It would be helpful if TrueSight could log errors in a better format. I would also like to see more connector support. Let's say I have a third-party vendor that I need to integrate with Ansible. It would be helpful if BMC announced a specific connector for that. I've encountered situations where I need to work with scripts or find another way to integrate a particular product with TrueSight Orchestration. BMC already supports many products. For example, we have a connector for Ansible, but I think it needs to be improved some.""The architecture of this solution needs improvement, it is very complicated. It creates a lot of problems in our environment. Most of the time I am trying to find and solve the problem.""We are aiming for AI automation and look for support from BMC. The features are currently missing but we are hoping for some upgrade in this matter.""BMC TrueSight Orchestration is difficult to understand. It's not very user-friendly.""The solution should move to the cloud. Every application from the BMC is on the container and moving to the cloud. There is also a number of limitations for the smart reporting feature of the TrueSight server which is not working in sync. We did not get any satisfactory reply from BMC on that note. We are not able to do the real-time sync between HSA and non-HSA service reporting tools and the actual application tools.""Regarding scalability, the architecture does not allow you to add additional servers just able to use two application servers, so it's not scalable."

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"There can be gaps in integration.""We cannot perform GUI automation using the tool.""The flow rate for releases and updates is very, very slow and does not meet customers' objectives for scalability.""There should be connectors to cover at least the top industry applications, and they should be easier to configure in a plug-and-play fashion.""From my space, the only thing that I can say is the spinning up with Google Cloud Services.""ServiceNow Orchestration needs to improve multiple aspects in which their event monitoring system is one. The solution lacks event monitoring systems which makes them non-competitive. They need to include improvements in a similar manner that they did in Sweden.""Efficiency of some features could be improved.""Frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades."

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Pricing and Cost Advice
  • "Licensing is per lot, or per agent — one agent is one license."
  • "There is a huge cost saving with BMC TrueSight compared to other solutions."
  • "Regarding pricing, it comes with the package when you buy the server automation. But it's made depending on some agreements for companies, of which I don't know the clause."
  • "Licensing is available in different ways and depends on data being consumed by users and nodes being operated."
  • More BMC TrueSight Orchestration Pricing and Cost Advice →

  • "In terms of price, this solution is at the higher end of what you'll find."
  • "This is an expensive product, but it is the best in the market considering the features and lack of competitors."
  • "ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."
  • "The solution is costly and orchestrations are very expensive."
  • "It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."
  • "The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."
  • "It is not very expensive."
  • More ServiceNow Orchestration Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The automation helps in payment transactions through BHIM app. The BMC helps in smooth clearance of all payments without using MasterCard or Visa. The solution is ready to use, and there is no need… more »
    Top Answer:We are aiming for AI automation and look for support from BMC. The features are currently missing but we are hoping for some upgrade in this matter.
    Top Answer:BMC TrueSight is majorly used for database backup and auto remediation for the networks. It is also used for server provisioning.
    Top Answer:The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in… more »
    Top Answer:The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to… more »
    Top Answer:ServiceNow Orchestration needs to improve multiple aspects in which their event monitoring system is one. The solution lacks event monitoring systems which makes them non-competitive. They need to… more »
    Ranking
    15th
    out of 64 in Process Automation
    Views
    611
    Comparisons
    424
    Reviews
    5
    Average Words per Review
    422
    Rating
    8.2
    14th
    out of 64 in Process Automation
    Views
    2,836
    Comparisons
    1,814
    Reviews
    6
    Average Words per Review
    410
    Rating
    8.3
    Comparisons
    Also Known As
    TrueSight Orchestration, Atrium Orchestrator
    Learn More
    Overview

    IT process automation can significantly lower the cost of IT delivery and reduce the risk associated with manual interactions. BMC Atrium Orchestrator automates common, repeatable tasks to improve quality of service across the board.

    • Move from reactive, manual handling of requests to a fully automated system
    • Deliver consistent task and automation workflow results
    • Automate data collection for audit compliance
    • Align with best practices
    • Free up IT resources

    ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.

    Sample Customers
    Ameritas, Buckeye Partners, KNAB, Dex Media, News UK
    experian, BEACHBODY, HealthPartners, Banosoft
    Top Industries
    VISITORS READING REVIEWS
    Financial Services Firm19%
    Computer Software Company19%
    Manufacturing Company11%
    Government9%
    VISITORS READING REVIEWS
    Financial Services Firm16%
    Computer Software Company14%
    Government10%
    Insurance Company8%
    Company Size
    REVIEWERS
    Small Business22%
    Midsize Enterprise22%
    Large Enterprise56%
    VISITORS READING REVIEWS
    Small Business20%
    Midsize Enterprise10%
    Large Enterprise70%
    REVIEWERS
    Small Business27%
    Midsize Enterprise18%
    Large Enterprise55%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise10%
    Large Enterprise74%
    Buyer's Guide
    BMC TrueSight Orchestration vs. ServiceNow Orchestration
    March 2024
    Find out what your peers are saying about BMC TrueSight Orchestration vs. ServiceNow Orchestration and other solutions. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    BMC TrueSight Orchestration is ranked 15th in Process Automation with 9 reviews while ServiceNow Orchestration is ranked 14th in Process Automation with 12 reviews. BMC TrueSight Orchestration is rated 8.0, while ServiceNow Orchestration is rated 8.4. The top reviewer of BMC TrueSight Orchestration writes "An orchestration tool to automate the end-to-end process with a need to improve its user experience". On the other hand, the top reviewer of ServiceNow Orchestration writes "Provides a flexible interface for development, and we do not need a thick client to access the tool". BMC TrueSight Orchestration is most compared with Control-M, Red Hat Ansible Automation Platform, CA Process Automation, Camunda and BMC TrueSight Server Automation, whereas ServiceNow Orchestration is most compared with Camunda, IBM BPM, Control-M, Nintex Process Platform and F5 BIG-IQ. See our BMC TrueSight Orchestration vs. ServiceNow Orchestration report.

    See our list of best Process Automation vendors.

    We monitor all Process Automation reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.