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BMC TrueSight Orchestration pros and cons

Vendor: BMC Helix

4.0 out of 5

9 reviews
87% willing to recommend

Pros & Cons summary

BMC TrueSight Orchestration offers scalable provisioning and easy setup, supporting an open API for diverse brand compatibility and ensuring security with compliance standards and patching. Although it provides automation options, including server and payment transactions, its architecture can complicate the environment. Lacking workflow visibility and relying on-premises limit cloud integration, and reporting features need real-time sync. Connector support for third-party tools like Ansible requires enhancement.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

BMC TrueSight Orchestration is highly scalable and supports integration with any solution from other brands through open API.

It provides a variety of integrated mechanisms and templates for provisioning and compliance standards implementation.

The deployment of BMC TrueSight Orchestration is quick, with an initial setup completed in just one hour.

Its automation supports secure and efficient payment transactions, with capabilities across cloud, on-premise, and mainframe environments.

BMC TrueSight Orchestration's effective triggering mechanisms enhance its operational efficiency and usability.

CONS

BMC TrueSight Orchestration's architecture is overly complicated and problematic for users.

Reporting limitations exist for the smart reporting feature and syncing issues are noted between different service reporting tools.

BMC TrueSight Orchestration's workflows lack visibility, and error logging could be improved.

The lack of additional connector support and integration challenges with third-party products are problematic.

Scalability issues are identified as the architecture limits the number of application servers.

BMC TrueSight Orchestration Pros review quotes

SA

Department Manager at a insurance company with 1,001-5,000 employees

Nov 14, 2019

This solution is scalable.

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reviewer1512756

Unit Manager | Management Systems and Automation at a tech services company with 1,001-5,000 employees

Feb 17, 2021

I find the provisioning to be the most valuable.

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Chief Executive Officer at Kinsfolk Technology Private Limited

Nov 11, 2022

The best feature of BMC TrueSight Orchestration is the number of integrated mechanisms it provides.

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BMC TrueSight Orchestration

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AA

Senior Account Executive at FDS

Jan 25, 2023

We particularly like the integration functionality of this solution. This product is open API, which means that it can be integrated with any solution from any other brand.

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TrueSight Server Automation Consultant at Vyom Labs

Mar 10, 2023

We can implement compliance standards with the solution. You can also do patching so that the environment is compliant and secure from external threats and hacking. We can provision multiple systems with the help of predefined templates that the organization has forwarded us. The solution’s users can also integrate multiple products which can be either BMC or non-BMC. There are numerous possibilities that can be done with server automation

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Senior Consultant at a tech vendor with 10,001+ employees

Mar 11, 2023

The best thing about TrueSight is the user interface, which is intuitive and easy to use. It supports accessibility and exporting, so we can output to the format we require. We can use TrueSight to integrate nearly any other product. I can't think of another product that can match this functionality. We also have Microsoft Orchestrator, but it can't match BMC TrueSight Orchestration.

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Sabyasachi Ghosh

Manager - Projects at Cognizant

May 25, 2023

The product has a very good triggering mechanism.

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Cloud Services Automation Technologies Manager at Garanti Teknoloji

May 30, 2023

The initial setup is easy. The deployment was done in an hour.

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Solutions Architect at Parseq

Feb 6, 2024

The automation helps in payment transactions through BHIM app. The BMC helps in smooth clearance of all payments without using MasterCard or Visa. The solution is ready to use, and there is no need for customization or resources. We can complete integration over cloud and on-premise, and even using mainframes. The automation are secure through BMC TrueSight Orchestration.

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BMC TrueSight Orchestration Cons review quotes

SA

Department Manager at a insurance company with 1,001-5,000 employees

Nov 14, 2019

The architecture of this solution needs improvement, it is very complicated. It creates a lot of problems in our environment. Most of the time I am trying to find and solve the problem.

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reviewer1512756

Unit Manager | Management Systems and Automation at a tech services company with 1,001-5,000 employees

Feb 17, 2021

BMC TrueSight Orchestration is difficult to understand. It's not very user-friendly.

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Chief Executive Officer at Kinsfolk Technology Private Limited

Nov 11, 2022

BMC TrueSight Orchestration could improve by providing some visibility on how the workflows are progressing.

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BMC TrueSight Orchestration

Free Report: BMC TrueSight Orchestration Reviews and More

Learn what your peers think about BMC TrueSight Orchestration. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.

879,927 professionals have used our research since 2012.

AA

Senior Account Executive at FDS

Jan 25, 2023

At present this solution is only available to be hosted on-premises, which can cause network issues when integration with cloud-based software is attempted.

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TrueSight Server Automation Consultant at Vyom Labs

Mar 10, 2023

The solution should move to the cloud. Every application from the BMC is on the container and moving to the cloud. There is also a number of limitations for the smart reporting feature of the TrueSight server which is not working in sync. We did not get any satisfactory reply from BMC on that note. We are not able to do the real-time sync between HSA and non-HSA service reporting tools and the actual application tools.

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Senior Consultant at a tech vendor with 10,001+ employees

Mar 11, 2023

It would be helpful if TrueSight could log errors in a better format. I would also like to see more connector support. Let's say I have a third-party vendor that I need to integrate with Ansible. It would be helpful if BMC announced a specific connector for that. I've encountered situations where I need to work with scripts or find another way to integrate a particular product with TrueSight Orchestration. BMC already supports many products. For example, we have a connector for Ansible, but I think it needs to be improved some.

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Sabyasachi Ghosh

Manager - Projects at Cognizant

May 25, 2023

The solution is not user-friendly.

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Cloud Services Automation Technologies Manager at Garanti Teknoloji

May 30, 2023

Regarding scalability, the architecture does not allow you to add additional servers just able to use two application servers, so it's not scalable.

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Solutions Architect at Parseq

Feb 6, 2024

We are aiming for AI automation and look for support from BMC. The features are currently missing but we are hoping for some upgrade in this matter.

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Product Categories

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Process Automation

Popular Comparisons

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Camunda vs BMC TrueSight Orchestration

Control-M vs BMC TrueSight Orchestration

ServiceNow Orchestration vs BMC TrueSight Orchestration

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Microsoft System Center Orchestrator vs BMC TrueSight Orchestration

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