Cloud Services Automation Technologies Manager at Garanti Teknoloji
Real User
May 30, 2023
In BMC TrueSight Orchestration, login is just text-based, so it's really hard to find the problem. We cannot see the ongoing running jobs or interfere with them on an interface. So it's unavailable. There are some restrictions about the permissions, especially the level of the permissions, even though there is not very much there. It's a little bit hard to use clients' development tools, so the user experience may be improved. There is room for improvement for the local team.
The solution is not user-friendly. The solution’s UI could be better. The product should provide a real-time dashboard or report about the automation.
Senior Consultant at a tech vendor with 10,001+ employees
Vendor
Mar 11, 2023
It would be helpful if TrueSight could log errors in a better format. I would also like to see more connector support. Let's say I have a third-party vendor that I need to integrate with Ansible. It would be helpful if BMC announced a specific connector for that. I've encountered situations where I need to work with scripts or find another way to integrate a particular product with TrueSight Orchestration. BMC already supports many products. For example, we have a connector for Ansible, but I think it needs to be improved some.
At present this solution is only available to be hosted on-premises, which can cause network issues when integration with cloud-based software is attempted.
Chief Executive Officer at Kinsfolk Technology Private Limited
Real User
Nov 11, 2022
BMC TrueSight Orchestration could improve by providing some visibility on how the workflows are progressing. We would like to have some kind of dashboard that would show the health of our workflows.
Learn what your peers think about BMC TrueSight Orchestration. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
Unit Manager | Management Systems and Automation at a tech services company with 1,001-5,000 employees
Real User
Feb 17, 2021
BMC TrueSight Orchestration is difficult to understand. It's not very user-friendly. TrueSight does not support containerized environments. They are using the classical ITM environment, but it's hard to automate Kubernetes and some other container-like systems with this solution.
Department Manager at a insurance company with 1,001-5,000 employees
Real User
Nov 14, 2019
The architecture of this solution needs improvement, it is very complicated. It creates a lot of problems in our environment. Most of the time I am trying to find and solve the problem. I haven't been monitoring. I was told that because I am using advanced monitoring and alarm monitoring, it is causing a problem. However, it is my environment and I cannot change it. I am now looking for better monitoring.
IT process automation can significantly lower the cost of IT delivery and reduce the risk associated with manual interactions. BMC Atrium Orchestrator automates common, repeatable tasks to improve quality of service across the board.
Move from reactive, manual handling of requests to a fully automated system
Deliver consistent task and automation workflow results
Automate data collection for audit compliance
Align with best practices
Free up IT resources
We are aiming for AI automation and look for support from BMC. The features are currently missing but we are hoping for some upgrade in this matter.
In BMC TrueSight Orchestration, login is just text-based, so it's really hard to find the problem. We cannot see the ongoing running jobs or interfere with them on an interface. So it's unavailable. There are some restrictions about the permissions, especially the level of the permissions, even though there is not very much there. It's a little bit hard to use clients' development tools, so the user experience may be improved. There is room for improvement for the local team.
The solution is not user-friendly. The solution’s UI could be better. The product should provide a real-time dashboard or report about the automation.
It would be helpful if TrueSight could log errors in a better format. I would also like to see more connector support. Let's say I have a third-party vendor that I need to integrate with Ansible. It would be helpful if BMC announced a specific connector for that. I've encountered situations where I need to work with scripts or find another way to integrate a particular product with TrueSight Orchestration. BMC already supports many products. For example, we have a connector for Ansible, but I think it needs to be improved some.
At present this solution is only available to be hosted on-premises, which can cause network issues when integration with cloud-based software is attempted.
BMC TrueSight Orchestration could improve by providing some visibility on how the workflows are progressing. We would like to have some kind of dashboard that would show the health of our workflows.
BMC TrueSight Orchestration is difficult to understand. It's not very user-friendly. TrueSight does not support containerized environments. They are using the classical ITM environment, but it's hard to automate Kubernetes and some other container-like systems with this solution.
The architecture of this solution needs improvement, it is very complicated. It creates a lot of problems in our environment. Most of the time I am trying to find and solve the problem. I haven't been monitoring. I was told that because I am using advanced monitoring and alarm monitoring, it is causing a problem. However, it is my environment and I cannot change it. I am now looking for better monitoring.