BMC TrueSight Orchestration vs Fortra's Automate comparison

Why PeerSpot?

The compared BMC Helix and Fortra solutions aren't in the same category. BMC Helix is ranked #32 in PA , and holds a 1.4% mindshare in the category. Fortra is ranked #4 in RPA , with an average rating of 8.7, and holds a 2.7% mindshare. Additionally, 87% of BMC Helix users are willing to recommend the solution, compared to 97% of Fortra users who would recommend it.

BMC TrueSight Orchestration

Read 9 BMC TrueSight Orchestration reviews

1,872 Views
1,685 Comparison Views

87% willing to recommend

Fortra's Automate

Read 45 Fortra's Automate reviews

7,676 Views
5,603 Comparison Views

97% willing to recommend

BMC TrueSight Orchestration

Fortra's Automate

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between BMC TrueSight Orchestration and Fortra's Automate based on real PeerSpot user reviews.

Find out what your peers are saying about Camunda, BMC, PagerDuty and others in Process Automation.

To learn more, read our detailed Process Automation Report (Updated: August 2026).

Buyer's Guide

Process Automation

August 2026

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Helped 914,262 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC TrueSight Orchestration

Average Rating

8.0

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Process Automation (32nd)

Fortra's Automate

Average Rating

8.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Robotic Process Automation (RPA) (4th), Business Orchestration and Automation Technologies (5th)

Mindshare comparison

While both are Process, Business Automation, and Digital Transformation solutions, they serve different purposes. BMC TrueSight Orchestration is designed for Process Automation and holds a mindshare of 1.4%, up 0.8% compared to last year.
Fortra's Automate, on the other hand, focuses on Robotic Process Automation (RPA), holds 2.7% mindshare, up 2.0% since last year.

Process Automation Mindshare Distribution
Product	Mindshare (%)
BMC TrueSight Orchestration	1.4%
Camunda	10.1%
IBM BPM	5.7%
Other	82.8%

Process Automation

Robotic Process Automation (RPA) Mindshare Distribution
Product	Mindshare (%)
Fortra's Automate	2.7%
UiPath Platform	9.5%
Microsoft Power Automate	5.8%
Other	82.0%

Robotic Process Automation (RPA)

Featured Reviews

HarshalDeore

Solutions Architect at Parseq

Ready to use, with no need for customization

We currently operate in a banking domain. It helps to take daily backups of database. The BMC TrueSight helps in following the Reserve Bank guidelines and scheduling the back up as necessary. The solution creates a back-up and re-evaluates all the necessary information, alarming us in case there is a set of missing information. In case the backup fails, it also has an error handling mechanism is present, sending real-time messages and alerts in the form of emails to responsible teams. We have minimized the L1 and L2 activities, currently allowing us to only deal with L3 activities. If there are any errors in terms of backup, the incident is directly raised to Level 3. This automation has helped us save about 5 million pounds. It is also capable of no-manual intervention, where onboarding can be done without any manual assistance. The GUI offered by this solution is currently not available in the market. Whenever the details of customers are entered in the GUI, the process is carried out smoothly in the background without any issues.

Read full review

Jane Rachma Kiniti

IT Project Manager at Labo des histoires

Automate has streamlined workflows and increased efficiency with powerful automation

The best features of the solution are the flexible automation features, it is rich with beautiful connectors, and it is easy to use with little to no coding knowledge required to get started, so anybody can use the tool. The intuitive interface of Automate has an intuitive design, which makes it easy to learn and use even without a strong technical background, and it has a drag-and-drop interface, which makes everything so easy and straightforward. The error handling capabilities in complex automation tasks are powerful, as it handles all types of tasks, whether complex or simple. I've never faced any problems even when dealing with complex tasks, so everything is super smooth and highly reliable, even when dealing with big tasks, as it has never slowed down. Automate's compatibility with existing IT infrastructure has impacted our business operations positively by providing smooth integration with other software that we use, such as Gmail, Jira, and Microsoft 365 apps, which gives us a unified platform instead of having to keep switching from one software to another, saving a lot of time and streamlining the whole workflows. The automated analytics have helped improve our business processes since it has increased our efficiency by automating our everyday tasks, freeing up time for us to focus more on strategic activities such as analyzing data and developing new business strategies. It is also cost-saving. By minimizing manual labor, it decreases human errors that can lead to costly mistakes. By automating the tasks, it helps to save costs, and it also improves our accuracy by reducing these errors to ensure that tasks are done almost perfectly.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The best thing about TrueSight is the user interface, which is intuitive and easy to use. It supports accessibility and exporting, so we can output to the format we require. We can use TrueSight to integrate nearly any other product. I can't think of another product that can match this functionality. We also have Microsoft Orchestrator, but it can't match BMC TrueSight Orchestration."

"We particularly like the integration functionality of this solution. This product is open API, which means that it can be integrated with any solution from any other brand."

"The automation helps in payment transactions through BHIM app. The BMC helps in smooth clearance of all payments without using MasterCard or Visa. The solution is ready to use, and there is no need for customization or resources. We can complete integration over cloud and on-premise, and even using mainframes. The automation are secure through BMC TrueSight Orchestration."

"The initial setup is easy. The deployment was done in an hour."

"I find the provisioning to be the most valuable."

"We can implement compliance standards with the solution. You can also do patching so that the environment is compliant and secure from external threats and hacking. We can provision multiple systems with the help of predefined templates that the organization has forwarded us. The solution’s users can also integrate multiple products which can be either BMC or non-BMC. There are numerous possibilities that can be done with server automation"

"The product has a very good triggering mechanism."

"BMC TrueSight Orchestration has made things much easier for them."

More BMC TrueSight Orchestration pros

"It gives us a central place to schedule tasks and run them distributed."

"The intuitive interface of Automate has an intuitive design which makes it easy to learn and use even without a strong technical background, and it has a drag and drop interface which makes everything so easy and straightforward."

"This tool has machine learning and voice recognition and computer vision, which are both quite useful aspects. These aren't available in other tools. It's a good addition to this tool and it gives the solution an edge on the market."

"The product effectively handles all the tasks we require."

"It's very easy to use. That's a big selling point for it. It has got a drag-and-drop interface, so you can quickly deploy bots."

"This product is quite easy to install, learn, and use, with our new employees being able to start using it in projects for clients after only two weeks of internal training."

"A great feature that you seldom see in these kind of systems is the ability to use a database as trigger to launch a task. This is something I asked for a few years ago and that was added."

"Since using Fortra's Automate, I save roughly five to seven hours a week on routine tasks, and I have seen fewer errors from manual processing."

More Fortra's Automate pros

Cons

"BMC TrueSight Orchestration is difficult to understand. It's not very user-friendly."

"BMC TrueSight Orchestration could improve by providing some visibility on how the workflows are progressing."

"It would be helpful if TrueSight could log errors in a better format. I would also like to see more connector support. Let's say I have a third-party vendor that I need to integrate with Ansible. It would be helpful if BMC announced a specific connector for that. I've encountered situations where I need to work with scripts or find another way to integrate a particular product with TrueSight Orchestration. BMC already supports many products. For example, we have a connector for Ansible, but I think it needs to be improved some."

"We are aiming for AI automation and look for support from BMC. The features are currently missing but we are hoping for some upgrade in this matter."

"The architecture of this solution needs improvement, it is very complicated. It creates a lot of problems in our environment. Most of the time I am trying to find and solve the problem."

"The solution should move to the cloud. Every application from the BMC is on the container and moving to the cloud. There is also a number of limitations for the smart reporting feature of the TrueSight server which is not working in sync. We did not get any satisfactory reply from BMC on that note. We are not able to do the real-time sync between HSA and non-HSA service reporting tools and the actual application tools."

"Regarding scalability, the architecture does not allow you to add additional servers just able to use two application servers, so it's not scalable."

"At present this solution is only available to be hosted on-premises, which can cause network issues when integration with cloud-based software is attempted."

More BMC TrueSight Orchestration cons

"Areas that have room for improvement in Fortra's Automate include that advanced transformations sometimes require custom scripts, as the pure no-code option is limited."

"Some companies have asked for voice integration. This is likely part of the roadmap."

"The interface of Fortra's Automate is similar to GoAnywhere; I am not completely pleased with it, although it is intuitive, but it lacks something in terms of complexity."

"The documentation is not that great."

"We really need a free development environment for customers. Building and testing automation on production isn't ideal."

"If Fortra's Automate could add more logging in jobs, that could be helpful."

"Error messages should be better. For error status, there should be better documentation because a lot of times, error messages that you get are quite vague. For example, you get a message saying that the workflow has run into an unknown status, which is vague. It just tells you that it failed, but you don't know how or why it failed. It makes debugging difficult."

"The solution has a very weak knowledge base."

More Fortra's Automate cons

Pricing and Cost Advice

"Regarding pricing, it comes with the package when you buy the server automation. But it's made depending on some agreements for companies, of which I don't know the clause."

"Licensing is available in different ways and depends on data being consumed by users and nodes being operated."

"Licensing is per lot, or per agent — one agent is one license."

"There is a huge cost saving with BMC TrueSight compared to other solutions."

"It comes with a package that costs approximately $20,000 USD per year."

"From a distributor's side, one of the biggest selling points is its price point. Without going into any numbers, compared to UiPath, Automation Anywhere, and Blue Prism, we're significantly cheaper. The main difference is that other competitors usually charge you per process. However, in Automate's case, it's priced per bot. So, a bot can run multiple processes at the same time, but you are only priced for a single bot."

"The pricing is quite reasonable. We can run the process with one bot. The limitation is at the server level because they have some resources, and sometimes that is enough. It isn't too expensive, so you can get a good return off of one, and you can also have a pack of five bots that is quite competitive."

"While solutions like UiPath and Blue Prism cost around $11,000-$12,000 for each license, this product costs around $7,000 and you can keep it forever."

"From a distributor's perspective, one of the biggest selling points of Automate is its price point."

"It has gone up in price. The price of Fortra's Automate has increased since we first started using it. It does a lot but also costs a lot. It was a lot more affordable before Fortra owned the software."

"I like the way this solution is priced because you can buy a license, or you can buy the software outright."

"The cost is a bit high for a small business like ours, but we manage with Fortra's Automate."

More Fortra's Automate pricing and cost advice

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Top Industries

By visitors reading reviews

Healthcare Company

14%

Financial Services Firm

14%

Outsourcing Company

10%

Comms Service Provider

Financial Services Firm

11%

Manufacturing Company

Outsourcing Company

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	2
Large Enterprise	5

By reviewers
Company Size	Count
Small Business	33
Midsize Enterprise	13
Large Enterprise	11

Questions from the Community

Ask a question

Earn 20 points

What is your primary use case for HelpSystems AutoMate?

I mainly use Fortra's Automate to automate routine IT tasks and schedule workflows, which reduces manual work. I automated daily file transfers and scheduled reports, including checking files and s...

See all answers

What is your experience regarding pricing and costs for Fortra Automate?

The setup cost is free, but I believe it is a little expensive.

See all answers

What needs improvement with Fortra Automate?

Fortra's Automate could be improved as the reporting could be more flexible, and some advanced workflows could be easier to configure. Better documentation and more built-in templates for Fortra's ...

See all answers

Comparisons

OpenText Operations Orchestration vs BMC TrueSight Orchestration

Compared 13% of the time

Control-M vs BMC TrueSight Orchestration

Compared 12% of the time

CA Process Automation vs BMC TrueSight Orchestration

Compared 8% of the time

Camunda vs BMC TrueSight Orchestration

Compared 5% of the time

ServiceNow Orchestration vs BMC TrueSight Orchestration

Compared 5% of the time

More BMC TrueSight Orchestration Competitors

UiPath Platform vs Fortra's Automate

Compared 11% of the time

Microsoft Power Automate vs Fortra's Automate

Compared 8% of the time

Automation Anywhere vs Fortra's Automate

Compared 5% of the time

Nintex RPA vs Fortra's Automate

Compared 4% of the time

OpenText Operations Orchestration vs Fortra's Automate

Compared 3% of the time

More Fortra's Automate Competitors

Product Reports

Buyer's Guide

BMC TrueSight Orchestration

September 2026

Download BMC TrueSight Orchestration product report

Buyer's Guide

Fortra's Automate

September 2026

Download Fortra's Automate product report

Also Known As

TrueSight Orchestration, Atrium Orchestrator

HelpSystems Automate, Automate

Overview

BMC TrueSight Orchestration offers robust automation with secure workflows, seamless integrations, and a user-friendly interface, simplifying software installations and payment transactions across environments.

BMC TrueSight Orchestration streamlines automation, provisioned not only for flexible integration but also boasting built-in connectivity across cloud and mainframe ecosystems. While its intuitive layout stands out, there are challenges like complex architecture and limited container support. Real-time dashboard enhancements and AI integration are areas for growth. Despite these, its capability to manage tasks from server provisioning to network auto-remediation remains integral for organizations leveraging systems like CMDB, Discovery, and Control-M.

What are the key features?

Provisioning: Simplifies software installation across servers.
Open API Integration: Compatible with any brand, offering extensive automation flexibility.
Intuitive Interface: Enhances accessibility and exporting.
Reliable Automation: Enables seamless payment transactions even without major card networks.
Built-in Connectivity: Facilitates operations over cloud and mainframe environments.

What benefits or ROI should users look for?

Operational Efficiency: Streamlines routine processes like server provisioning and password resets.
Seamless Integration: Connects with systems like CMDB and automates through Ansible Tower.
Task Automation: Supports automated network remediation and rule development for ticket resolution.

Industries implementing BMC TrueSight Orchestration benefit from its server monitoring capabilities in large data centers, leveraging its integration strengths for ticket management via BMC Remedy or ServiceNow, and employing automation in complex environments for tasks like database backups and network management.

BMC Helix

Fortra's Automate offers a user-friendly platform for task automation, featuring a drag-and-drop interface that aids in scheduling, file management, and integrating with services like Azure and AWS.

Fortra's Automate provides substantial ease in automating complex tasks through its intuitive design. It offers seamless integration capabilities, especially with Azure and AWS, and comes equipped with strong error handling. Cost-effective and requiring minimal coding, it supports a broad range of industries by effectively automating tasks such as HR operations, invoice management, and data processing across servers.

What features stand out in Fortra's Automate?

Drag-and-Drop Interface: Simplifies task setup and automation without deep coding expertise.
Scheduling and File Management: Ensures efficient, automated handling of tasks and file transfers.
Integration Capabilities: Works with platforms like Azure and AWS for enhanced performance.
Error Handling: Offers solid solutions to manage and resolve task execution errors.
Minimal Coding: Facilitates automation with limited coding requirements, broadening accessibility.

What benefits should users consider in reviews?

Cost-Effectiveness: Provides affordable licensing options for diverse businesses.
Operational Efficiency: Enhances productivity by automating repetitive tasks, reducing manual errors.
Versatility: Adapts well across sectors like banking, healthcare, and transportation.
Robust Support: Offers extensive assistance with automation features.
IT Compatibility: Easily integrates into existing IT infrastructures.

In industries such as healthcare and transportation, Fortra's Automate facilitates the automation of client management, HR operations, and data processing, boosting efficiency. Banks utilize it for managing extensive invoice workflows, while distribution sectors rely on its capabilities for insurance checks and system support. Its applicability across servers makes it a valuable tool for any sector seeking to reduce manual workload and improve task accuracy.

Fortra

Sample Customers

Ameritas, Buckeye Partners, KNAB, Dex Media, News UK

Aldergrove Financial Group, Preferred Health Professionals, Mindbeam Technologies, First Credit Union in British Columbia, Vestcom International, Prime Liberty Benefits, University of Tampa, CNLBancshares, World Precision Instruments, BJ's Restaurants, Globe Pequot Press, Accudata Technologies, Norton Healthcare, Pacific Toxicology Laboratories

Find out what your peers are saying about Camunda, BMC, PagerDuty and others in Process Automation. Updated: August 2026.

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We monitor all Process Automation reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.