We performed a comparison between BMC Remedy , CA Asset Portfolio Management, and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."It includes features for automation, such as smart reporting capabilities."
"It's an exceptionally robust and seamlessly integrated solution that has greatly facilitated our operations."
"The solution offers some very good features."
"You can develop plugins in different languages, and the workflows can be easily developed depending on the user's needs."
"The most valuable feature of the solution includes all of its components since they act as the authentication system of the product."
"It had automation, orchestration, service level management, and event management. You could also integrate it for auto-remediation."
"It has a good peer sharing module."
"The solution is extremely user-friendly."
"Enables me to know where an asset is at any point during its lifecycle: How old it is, who it belongs to, and where it's at within that lifecycle."
"My organization now understands what type of products they have: warranties, how long the warranties last, depreciation. We never really knew what our depreciation values were, so it was really nice to have that on hand as well. It gives us a better view of our hardware, which is really beneficial."
"They're staying up to date as vendors make changes to how they want to manage the software. CA is usually really quick about getting those updates in the system."
"Also, the software you have, you can monitor for end of life. If you have software that is end of life, then you can have it uninstalled and buy the new software, so you can make sure that you're not running into vulnerabilities with unsupported software in your environment."
"Being able to determine the licensing position for existing vendors and future vendors. Also, visibility into our environment,"
"The most valuable feature of CA Asset Portfolio Management is the full integration with our Service Desk. It allows us to work both sides of life cycle management."
"You could also look for software that is no longer being used and you can re-deploy the software, so then you save from a purchasing standpoint because you don't have to buy the software again."
"Reduces software cost. Reduces the risk of software audits."
"Discovery has reduced, on average, the time to build/deploy devices within our environment by one hour. This may not seem like much but it adds up over time. It also reaps additional time savings with its ability to capture changes through subsequent discoveries over the life of the device."
"The solution's initial setup process is easy."
"ServiceNow is one of the few easiest platforms you can integrate with products like Ansible to automate your workflows."
"The look and feel is a valuable benefit for adoption."
"One feature of ServiceNow that is important is the workflow engine. From my perspective [as a consultant] the power to be able to structure processes, represent workforce management for organizations, and the visibility provided by the reporting are additional top features."
"It's great to do statuses or to review tasks."
"ServiceNow offers a range of ITSM, IT incident management, and PRCPs."
"Being able to have the required information for project management is valuable. I've got multiple people accessing it, and I'm tracking tasks with percentages done. It allows me to have detailed notes and provides the ability to attach documents. I have used a lot of project management solutions, and there were gaps in terms of what was available. ServiceNow has got all the features and functionalities. It is a solid solution. It is also easy to get into and use. It is certainly highly scalable."
"One area that requires improvement is the prevention of duplicates or data inconsistencies in the system."
"There are issues from a product functionality perspective."
"The solution must be flexible."
"Integration and deployment could be better. It could be easier and faster to integrate and deploy. It would also help if we could have a 360-degree view. It would be better if they changed it to a SaaS type of offering, which is becoming the standard."
"Continuous improvement is recommended."
"There is room for improvement regarding the customization as it tends to lag in terms of flexibility, particularly in comparison to competitors."
"However, from a stability perspective, we sometimes had issues, like running out of resources, maxing out, database issues, and the server freezing out and functioning at fifty percent."
"BMC works through intermediaries or vendors for support, so you don't always interact with BMC directly. The quality can vary depending on the specific vendor."
"CA Asset Portfolio Management can improve the uploading of batch information. I have to upload large amounts of information and it can take a long time to finish. There are some other solutions that are better, such as Micro Focus."
"I would like to see more control over audit trail features, where you can turn on and off fields."
"Keeping the catalog updated and having more titles in the catalog is helpful, because the more items that are in the catalog, your process goes faster because you don't have to manually build all the entitlements."
"I'd like to see end-of-life information on software products."
"The UI, even though they upgraded the UI, it's still kind of dated, it's a little bit convoluted to use. It's not like something that you can sit down and automatically understand how to use it."
"There were a lot of things that we had to prepare for that we weren't thinking about with this installation. I think from a CA standpoint, the software was good. But us preparing for that, we had a lot more work to do."
"CA SAM is not a CA product. The vendor is Aspera and CA is the distributor, so support is difficult. It's more difficult to get a good response."
"It needs stronger rebooting components and the ability to develop our own software metrics."
"When it comes to changing some of the features, I would like a little more leeway."
"The setup was time-consuming and required a lot of internal resources."
"We can't update bulk tickets using a simple query language. Jira lets us update hundreds of tickets with one command. In ServiceNow, you need to select each task separately to close them. The dashboards could also be more user-friendly. Monday.com has better dashboards."
"I do not like the user interface."
"The utilization of AI in ServiceNow needs enhancement."
"Their user interface is old-fashioned and outdated, and it can be more friendly for the eye. They can improve the user experience."
"It should include information on navigating various user interfaces for creating diverse requests directed to different teams."
"They can maybe improve the area of agile project management. They do have user storyboards and other things, but we kind of lean on Jira for that work. This is perhaps an area that could be looked at a little more."
