ITSM Consultant at a comms service provider with 10,001+ employees
Aug 6, 2020
I would suggest making an effort to utilize all the available features, because asset management is kind of tricky. It has the connections with other applications in your organization, such as finance, but once you have an ITSM Suite and Asset Management, it's all part of the ITSM Suite, so it's better to have it as a central asset management tool, because you need to connect it with other applications, like incidents and changes and knowledge. I would encourage anyone implementing ITSM Suite with Asset Management, not to use it just as CMBD. Try to explore the features and have it as a centralized asset management tool in your organization. I would rate this solution an eight out of 10.
Assistant Vice President at a computer software company with 10,001+ employees
May 17, 2021
I would tell potential users that this is a good and reliable solution. It's a solution that has stood the test of time. Not something new that hasn't been used extensively. Many Fortune 500 companies use it, and it's definitely a good solution. On a scale from one to ten, I would give BMC Remedy Asset Management a seven.