What do you like most about ServiceNow?

Operations and maintenance costs have been reduced using this solution. We have been able to deliver faster solutions to our customers and track progress using live data.

ServiceNow is a cloud-based platform, so people won't need to worry about investing on hardware to host it. Being on the cloud, it is available 24x7.

It's scalable, stable, and multifeatured, with a straightforward setup and good technical support.

It is a very promising product. They have a new release every six months. They're investing quite a lot, and you can do many creative things with the product. If you know how it works, you can have stricter rules in the product.

ServiceNow is very easy to set up.

A workflow automation platform that's reliable, performs well, and has good reporting and integration.

It can scale well if you are managing IT assets.

Remote access is most valuable.

Makes ticket information easy to access.

Everything about the schema, including the design of ServiceNow, is great.

Will give us better control over asset management and technical debt once we can centralize all contract information.

I think ServiceNow is highly stable. These kinds of tools are used in a big company, and I haven't seen any issues in terms of the core platform.

For the nuts and bolts running of an IT organization, I can't really say there's anything lacking feature-wise.

Your time-to-market, or TTM, becomes faster when you use ServiceNow. Even individuals that are not tech savvy can quickly change processes and workflows in it. This can make the organization as a whole more agile.

There are many expansions available.

Very easy to implement and to respond to my clients' needs.

The solution is stable, scalable and easy to use.

There are lots of modules around IT service management such as IT business management and human resource management (HRC).

The workflow makes things extremely efficient and it improves effectiveness.

It is easily configurable and has a good developer society online, available for any issues from the backend.

The solution is easy to use, simple to make queries, flexible to configure, integrates well, and supports all of our companies needs.

There are a lot of features within ServiceNow. There are plenty of add-ons that go beyond the typical core helpdesk operations, such as HR facilities, BRM functionality, and various compliance and governance capabilities.

It's great for keeping everyone informed in the company - not just IT. Everyone becomes aware of change requests and incidents so the entire company is on the same page.

I think the technical support is pretty good. They can be a little bit slow sometimes, but overall I think they're good.

The Idea Portal and the PPM platform are most valuable. Their out-of-the-box dashboards and reporting are fantastic. I use them almost on a weekly basis. I have developed a couple of PMO dashboards for reporting.

It is user-friendly. Everything is done through a navigation bar, and it makes things a lot easier that way.

The most valuable aspect of the solution is the possibility of the application development cap so that we can digitize workflows.

If you stick to the out-of-the-box solution, it's an easy setup.

I like the incident module, which is useful for tracking your incidents and other things. It is a reliable solution.

It enables us to meet SLAs, track issues across the environment, and report those issues.

I like the ease of use.

You can have it installed and up and running within hours if you know what you're doing. Time to market would be one of the main things to consider.

It is robust and very user-friendly.

We have found the service easy to use, although, we have ended up customising a lot of parameters.

ServiceNow is a very powerful tool that can perform a lot of different functions.

It has more extensive features as compared to the other competitors.

What I like the most is that it's a common service data model and the fact that everything is available on one platform.

It's a very low-code platform, and it's simple. The user experience is also really good.

The pricing of the product is quite good. It's not too expensive.

The flow designer for application development is the most valuable. The newest version of flow designer allows us to develop applications quite fast. We can have custom and mobile applications. It has an interface for mobiles, and it also has a good reputation.

Primarily, we use it for incident management and change across the landscape. It is the virtual repository for our incident management processes. It gives us visibility about what's happening from the change management perspective across our CABs, including our enterprise CABs.

The Workflow feature is the most valuable.

It's easy to integrate. For instance, yesterday we closed the integration with SAP for the IP business management module to manage the forecast of projects. We created an interface between ServiceNow and SAP to control projects for accounting and on the forecast of the project. It was really easy. We don't have any problems with ServiceNow at the moment. As a company, they are improving constantly.

What I like the most is the functionality, it's features are rich, and there is a high degree of compliance with IT standards.

The solution integrates well with other products.

In terms of the most valuable features, it's nice to have everything in one place. Things are easy to follow up on. ServiceNow provides that workflow. I know at some level it is in the pipeline and then if I need to follow up, everything's there. Those are the key benefits of ServiceNow.

ServiceNow gives us a lot for free: workflows, organizational structures, service portal, forms, reporting, disaster recovery, and so on.

ServiceNow has also enabled our Management Consulting business to provide Digital Transformation services for our clients the world over, as we use the platform as an accelerator for doing IT Target Operating Model transformations.

I have found that sorting and grouping functions are particularly useful.

It gave us professionalized, faster incident turn around times. Improved quality of information shared with our customers. Over time we build an extensive knowledge base that assists in both self-service as in services provided by the servicedesk when handling incidents.

The feature that I have found most valuable from ServiceNow is the ability to assign sub-tasks to different teams, including problem tickets and the regular and chain tasks.

Very good incident management, chain management and problem management features.

ServiceNow was the first true enterprise to service management platform.

The most valuable feature is that this is a Cloud solution.

This solution is a single-storage for our user community to submit help desk tickets.

It actually has quite a wide list of modules and processes. Currently, we are implementing project management and Scaled Agile Framework for one of our customers.

In the Service Portal, the widget concept - and the way we have developed our widget - is pretty simple. We can leverage a lot on top of it.

I have found many features that are important and that are easier when compared to Remedy; for example, the Scripted REST APIs and the Flow Designer... The Client scripts are simpler when you compare with Remedy.

One feature of ServiceNow that is important is the workflow engine. From my perspective [as a consultant] the power to be able to structure processes, represent workforce management for organizations, and the visibility provided by the reporting are additional top features.

HR Case Management and Customer Service Management are two of the key areas which clients are using.

Creating a ticket is much simpler in this tool. That is one big advantage. Also, the simplicity and ease of use are much better. I've used HPSM and it is very complex in comparison to ServiceNow.

There are features included in the new release for intelligent software, like the chatbot. For HR services, the HR agent which is in that chatbot has been fantastic.

Discovery has reduced, on average, the time to build/deploy devices within our environment by one hour. This may not seem like much but it adds up over time. It also reaps additional time savings with its ability to capture changes through subsequent discoveries over the life of the device.

The most valuable feature is the flexibility of development for customization.

I like the reporting aspect of it. It helps us know where we stand regarding the types of issues we're receiving... It also shows us trends. That enables us to possibly predict an issue that might come up in the future as well as what is happening right now. We will like that feature. With it, we can either avoid certain issues or know where we need to focus more regarding the service we provide.

It provides internal clients with greater transparency about their projects and deliverables.

The biggest feature is that it is cloud-based, so it's always updated, it's always current. We don't have to worry about patches, revisions. We're always working with the latest version.

It uses a common base of data and allows different types of records to pull from that same base of data.

We can keep track of incidences. There is a bucket where we keep all our information, and it enables communication between stakeholders. It helps us collaborate with each other.

Easy to integrate with third-party applications.