BMC Remedy ( /products/bmc-remedy-18153-reviews ) is very important in our IT service management processes. I use it for support with around 38 technical staff and 1,400 people.
Senior Information Technology Support Analyst at Qatar Development Bank
Real User
Top 5
2024-08-29T14:18:00Z
Aug 29, 2024
We use the solution for internal IT service management, incident work orders, change requests, problem management, release management, etc. We have internal applications and customer-facing applications. Those are maintained and released through the ITSM process followed on this platform.
I use the solution in my company as a ticketing tool also for asset management and discovery. My company has many customers with client management and patch management solutions.
I use BMC Remedy to change instances and automate workflows. Remedy IT Service Management can be used to manage workflow. With BMC Remedy, certain non-IT departments can come on the ITSM platform, which is really good.
BMC Remedy Developer at a energy/utilities company with 10,001+ employees
Real User
Top 10
2024-04-04T15:14:22Z
Apr 4, 2024
My company uses it as the main tool for monitoring and managing changes and, in addition to that, for opening user incidents and requests. Users contact the help desk, and a ticket is opened. The ticket is either solved by first-level support or assigned to technical support.
BMC Remedy assists in incident and problem management processes by providing tools for handling incidents promptly while also offering access to knowledge and resources for addressing underlying problems.
I have experience utilizing BMC Remedy for IT service management and incident resolution. Within the platform, I've leveraged its comprehensive suite of tools including case solutions, incident management, and change management processes.
As customers of BMC Remedy, our primary use cases include the automation of service ticket creation, the automatic application of tickets, and the automated sending of response messages to business users’ emails.
In my company, we use BMC Remedy Asset Management since it is the core component of the toolset, but the first component that needs to be installed is the single sign-on, which acts as an authentication system.
BMC Remedy Consultant at a tech services company with 1-10 employees
Real User
2023-07-12T07:48:06Z
Jul 12, 2023
We use BMC Remedy Asset Management for various purposes. Firstly, we utilize it to create configuration items while generating tickets. These items can be different classes such as computers or CI, RxPA authentication in their backup application. Depending on the customer's requirements, we enable the migration of tickets in the service to ETA or sales. Additionally, we utilize the purchase control and fan console features in asset management. Moreover, I have developed and implemented several customizations, including return approvals for all these functionalities. In terms of asset management, we also leverage concepts like CMDB (Configuration Management Database). These allow us to visualize all the relevant CA configurations within the asset management system. The reference for computers comes from the hardware category, while laptops come from the hardware disk and conference category. It depends on how these assets are classified. Furthermore, we rely on lifecycle management capabilities for all these assets, and we share this information with our customers who utilize the assets.
Officer IT data processing at Stanbic Bank Ghana, Ltd.
Real User
2023-05-10T17:52:00Z
May 10, 2023
We used BMC Remedy Asset Management in our company for ticket login, ticket tracking, and resolution. So, it was for managing customer requests, complaints, incidents, events, and a few other things in our company.
The main use is for asset management. It's all the network elements and all the IP devices and all the relationships between them integrated with discovery and some other integrations with other tools to feed the CMDB in Remedy. I work with different clients, however, for the past three, or four years, I'm with a telco company. Before, I worked with a bank as well for their assets. They were actually migrating from what they called HP Asset Manager. And I had a good experience in both at that time. I was helping to migrate into BMC Remedy.
Assistant Vice President at a computer software company with 10,001+ employees
Real User
2021-05-17T15:35:20Z
May 17, 2021
We're engineering partners for development. We help customers build tools, and we support the BMC program with their development. We also use some customization in Salesforce. I'm not deeply engaged on the functional level of the product.
I currently work for a telco client, and in this particular situation, the solution is mainly used to manage the telco asset, like cell towers and nodes. I'm a contractor and ITSM consultant.
BMC Remedy [EOL] specializes in asset management with a focus on service ticket automation and integration with monitoring tools, supporting ITIL processes. Its customizable and scalable nature addresses the needs of complex environments.BMC Remedy [EOL] provides essential asset management, service ticket automation, and incident and change management. With robust automation capabilities and CMDB integration, it ensures efficient IT process handling. Despite its adaptability and user-friendly...
![BMC Remedy [EOL] Logo](https://images.peerspot.com/image/upload/c_scale,dpr_3.0,f_auto,q_100,w_40/bSN2Wf7Bgff1KkcTxG8fZAjU.png){kind=small}
BMC Remedy ( /products/bmc-remedy-18153-reviews ) is very important in our IT service management processes. I use it for support with around 38 technical staff and 1,400 people.
In the case I was involved with, the customers appreciated the user-friendliness and the integration capabilities of BMC Remedy.
I have worked a lot with the Discovery Solution and the CMDB.
We use the solution for internal IT service management, incident work orders, change requests, problem management, release management, etc. We have internal applications and customer-facing applications. Those are maintained and released through the ITSM process followed on this platform.
I use the solution in my company as a ticketing tool also for asset management and discovery. My company has many customers with client management and patch management solutions.
I use BMC Remedy to change instances and automate workflows. Remedy IT Service Management can be used to manage workflow. With BMC Remedy, certain non-IT departments can come on the ITSM platform, which is really good.
My company uses it as the main tool for monitoring and managing changes and, in addition to that, for opening user incidents and requests. Users contact the help desk, and a ticket is opened. The ticket is either solved by first-level support or assigned to technical support.
BMC Remedy assists in incident and problem management processes by providing tools for handling incidents promptly while also offering access to knowledge and resources for addressing underlying problems.
I have experience utilizing BMC Remedy for IT service management and incident resolution. Within the platform, I've leveraged its comprehensive suite of tools including case solutions, incident management, and change management processes.
As customers of BMC Remedy, our primary use cases include the automation of service ticket creation, the automatic application of tickets, and the automated sending of response messages to business users’ emails.
We use BMC Remedy for taking the remote access of third-party users facing some technical challenges.
I have used it for checking our customer's needs, and that's going to be on most of our types of plans, from Downco, pharmacies, VIP companies, etc.
In my company, we use BMC Remedy Asset Management since it is the core component of the toolset, but the first component that needs to be installed is the single sign-on, which acts as an authentication system.
We use BMC Remedy Asset Management for various purposes. Firstly, we utilize it to create configuration items while generating tickets. These items can be different classes such as computers or CI, RxPA authentication in their backup application. Depending on the customer's requirements, we enable the migration of tickets in the service to ETA or sales. Additionally, we utilize the purchase control and fan console features in asset management. Moreover, I have developed and implemented several customizations, including return approvals for all these functionalities. In terms of asset management, we also leverage concepts like CMDB (Configuration Management Database). These allow us to visualize all the relevant CA configurations within the asset management system. The reference for computers comes from the hardware category, while laptops come from the hardware disk and conference category. It depends on how these assets are classified. Furthermore, we rely on lifecycle management capabilities for all these assets, and we share this information with our customers who utilize the assets.
We used BMC Remedy Asset Management in our company for ticket login, ticket tracking, and resolution. So, it was for managing customer requests, complaints, incidents, events, and a few other things in our company.
We use BMC Remedy Asset Management to create tickets for the help desk when we have new issues.
The main use is for asset management. It's all the network elements and all the IP devices and all the relationships between them integrated with discovery and some other integrations with other tools to feed the CMDB in Remedy. I work with different clients, however, for the past three, or four years, I'm with a telco company. Before, I worked with a bank as well for their assets. They were actually migrating from what they called HP Asset Manager. And I had a good experience in both at that time. I was helping to migrate into BMC Remedy.
I am using BMC Remedy Asset Management for assent and license management.
We're engineering partners for development. We help customers build tools, and we support the BMC program with their development. We also use some customization in Salesforce. I'm not deeply engaged on the functional level of the product.
I currently work for a telco client, and in this particular situation, the solution is mainly used to manage the telco asset, like cell towers and nodes. I'm a contractor and ITSM consultant.
* Management of assets * The lifecycle of an asset.