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BMC Remedy [EOL] vs SymphonyAI IT Service Management comparison

BMC and SymphonyAI are both solutions in the IT Asset Management category. BMC is ranked #5 with an average rating of 7.7, while SymphonyAI is ranked #16 with an average rating of 7.0. BMC holds a 5.0% mindshare in IAM, compared to SymphonyAI’s 2.3% mindshare. Additionally, 91% of BMC users are willing to recommend the solution, compared to 100% of SymphonyAI users who would recommend it.
BMC Remedy [EOL]
Read 35 BMC Remedy [EOL] reviews
  • 1,724 Views
  • 1,621 Comparison Views
91% willing to recommend
SymphonyAI IT Service Manag...
Read 5 SymphonyAI IT Service Management reviews
  • 1,098 Views
  • 450 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 3, 2025

BMC Remedy [EOL] and SymphonyAI IT Service Management compete in IT service management. SymphonyAI IT Service Management appears to have an advantage due to its advanced technology and value-based features.

Features: BMC Remedy [EOL] provides strong incident management, a comprehensive CMDB, and robust automation capabilities. SymphonyAI IT Service Management offers AI-driven insights, advanced automation, and a 360-degree asset lifecycle view.

Room for Improvement: BMC Remedy [EOL] could benefit from simplified deployment processes, reduced customization complexity, and more out-of-the-box templates for small enterprises. SymphonyAI IT Service Management may improve by enhancing integration with third-party tools, expanding its feature diversity, and optimizing performance scalability.

Ease of Deployment and Customer Service: BMC Remedy [EOL] is traditionally complex in deployment but offers strong technical support. SymphonyAI IT Service Management provides a cloud-based setup with flexible, responsive customer support, which is advantageous for minimal downtime and adaptability.

Pricing and ROI: BMC Remedy [EOL] involves higher initial setup costs that impact ROI speed. SymphonyAI IT Service Management offers competitive pricing with faster ROI due to lower deployment and maintenance costs, presenting a more economically efficient option over time.

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To learn more, read our detailed BMC Remedy [EOL] vs. SymphonyAI IT Service Management Report (Updated: July 2025).
Buyer's Guide
BMC Remedy [EOL] vs. SymphonyAI IT Service Management
July 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC Remedy [EOL]
Ranking in IT Asset Management
5th
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
35
Ranking in other categories
License Management (1st)
SymphonyAI IT Service Manag...
Ranking in IT Asset Management
16th
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
5
Ranking in other categories
Help Desk Software (22nd), IT Service Management (ITSM) (22nd)
 

Mindshare comparison

As of September 2025, in the IT Asset Management category, the mindshare of BMC Remedy [EOL] is 5.0%, down from 7.6% compared to the previous year. The mindshare of SymphonyAI IT Service Management is 2.3%, up from 1.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Asset Management Market Share Distribution
ProductMarket Share (%)
BMC Remedy5.0%
SymphonyAI IT Service Management2.3%
Other92.7%
IT Asset Management
 

Featured Reviews

ArbenKlaiqi - PeerSpot reviewer
Impact modeling boosts service mapping efficiency with great technical support
The biggest benefit in my area is impact modeling. Impact modeling helps to map a service that has different applications in it, with those applications having interdependencies with each other. When changes, incidents, problems, and so on occur, it will show exactly where the issue is, helping you to find the root cause much faster. This helps all organizations reduce their mean time to resolution.
Read full review
Abhishek Bhosle - PeerSpot reviewer
Good ticketing tool but limitations with integration
We use ManageEngine, but it's still pretty new and under development. We used SummitAI for about four years before switching to ManageEngine. There are specific features that were missing in SummitAI that we're hoping to find in ManageEngine. We were informed that ManageEngine was a new ticketing tool with modern and advanced analytics, which would be a better fit than SummitAI with its older engine. Firstly, ManageEngine allows detailed asset inventory per user. I, as a user, can store authentication details like which laptop and mobile I use, for all employees. Secondly, ManageEngine can handle patching, Windows updates, and pushing applications from the server to desktops. Finally, ManageEngine lets us do remote access directly through the tool.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The incident management console is available out of the box."
"It has a good peer sharing module."
"The solution helps us manage, escalate, and solve incidents."
"It is a stable solution."
"The solution's technical support is good."
"This product is good because it allows us to receive proper responses to business emails anywhere and anytime. It helps in effective communication with employees. The solution is stable. The product is scalable. The initial setup is straightforward. I recommend BMC Remedy, especially for its automation capabilities."
"We can create our own profile in BMC Remedy, track how many tickets we've closed on a daily basis, monitor how many SLAs we've escalated, and see how many tickets we've received daily."
"The product has excellent support for remote and hybrid environments."
More BMC Remedy [EOL] pros
"The most valuable feature is remote access. People are working from home, and we can take remote access through it."
"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."
"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."
"The product has the best features for ITSM."
 

Cons

"There is room for improvement in terms of support."
"Integration and deployment could be better. It could be easier and faster to integrate and deploy. It would also help if we could have a 360-degree view. It would be better if they changed it to a SaaS type of offering, which is becoming the standard."
"However, from a stability perspective, we sometimes had issues, like running out of resources, maxing out, database issues, and the server freezing out and functioning at fifty percent."
"I would like to have more customized reporting because the management team loves customized reports with graphs."
"Areas for improvement include lack of vision, lack of industry-specific solutions, limited workflows compared to ServiceNow, and being restricted to a purely IT perspective, which limits their addressable market."
"When it comes to CMDB, to be able to manage the data, you have to have Atrium integrator, another integrated tool."
"In BMC Remedy, integration is a problem and even APIs are not available."
"BMC works through intermediaries or vendors for support, so you don't always interact with BMC directly. The quality can vary depending on the specific vendor."
More BMC Remedy [EOL] cons
"There could be flexibility in terms of customization."
"Integration was a major limitation with SummitAI."
"SummitAI IT Management Suite's project management and operational management features could be improved."
"I would like them to add software inventory in the next release. We don't have that right now."
 

Pricing and Cost Advice

"The tool is expensive."
"Pricing is expensive compared to lower-end solutions, but it's on par with ServiceNow."
"The pricing is on the expensive side."
"The product is costly. On one to ten points, where one is cheap and ten is expensive, I rate the product's price as nine."
"I find the pricing to be reasonable."
"With the product, you can either go for a yearly or a perpetual licensing model."
"BMC Remedy is worth its price."
"The pricing is in-between. It's not too cheap, and it's not too expensive. For a large organization, it's worth it. But for a smaller one, it might be a bit costly."
More BMC Remedy [EOL] pricing and cost advice
"SummitAI IT Management Suite's pricing is a bit expensive."
"The product's cost is average."
"We have a regular license."
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Financial Services Firm
12%
Government
11%
Manufacturing Company
9%
Manufacturing Company
15%
Computer Software Company
9%
Financial Services Firm
9%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business13
Midsize Enterprise6
Large Enterprise19
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise6
Large Enterprise3
 

Questions from the Community

What needs improvement with BMC Remedy Asset Management?
If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very small in our case. We want integration with Microsoft Teams ( /products/microsof...
See all answers
What is your primary use case for BMC Remedy Asset Management?
BMC Remedy ( /products/bmc-remedy-18153-reviews ) is very important in our IT service management processes. I use it for support with around 38 technical staff and 1,400 people.
See all answers
What do you like most about BMC Remedy Asset Management?
The service management features are beneficial – very good.
See all answers
What do you like most about SummitAI IT Management Suite?
It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners.
See all answers
What needs improvement with SummitAI IT Management Suite?
Integration was a major limitation with SummitAI. Features we need are available in ManageEngine, making it a better fit. Secondly, the cost of SummitAI was a challenge. Finally, company policies o...
See all answers
What is your primary use case for SummitAI IT Management Suite?
We mainly used it as a ticketing tool for our IT services. It wasn't bad, but the reporting wasn't great, which is one reason we decided to switch.
See all answers
 

Comparisons

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BMC Helix Discovery vs BMC Remedy [EOL] Logo
BMC Helix Discovery vs BMC Remedy [EOL]
Compared 17% of the time
ManageEngine IT Asset Management vs BMC Remedy [EOL] Logo
ManageEngine IT Asset Management vs BMC Remedy [EOL]
Compared 10% of the time
Snow License Manager vs BMC Remedy [EOL] Logo
Snow License Manager vs BMC Remedy [EOL]
Compared 6% of the time
CA Asset Portfolio Management vs BMC Remedy [EOL] Logo
CA Asset Portfolio Management vs BMC Remedy [EOL]
Compared 5% of the time
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ServiceNow vs SymphonyAI IT Service Management Logo
ServiceNow vs SymphonyAI IT Service Management
Compared 56% of the time
Vision Helpdesk vs SymphonyAI IT Service Management Logo
Vision Helpdesk vs SymphonyAI IT Service Management
Compared 13% of the time
Scalable Software Asset Vision vs SymphonyAI IT Service Management Logo
Scalable Software Asset Vision vs SymphonyAI IT Service Management
Compared 11% of the time
ManageEngine ServiceDesk Plus vs SymphonyAI IT Service Management Logo
ManageEngine ServiceDesk Plus vs SymphonyAI IT Service Management
Compared 7% of the time
BMC Helix ITSM vs SymphonyAI IT Service Management Logo
BMC Helix ITSM vs SymphonyAI IT Service Management
Compared 6% of the time
More SymphonyAI IT Service Management Competitors
 

Product Reports

Buyer's Guide
BMC Remedy [EOL]
August 2025
BMC Remedy [EOL] reportDownload BMC Remedy [EOL] product report
Buyer's Guide
IT Service Management (ITSM)
August 2025
SymphonyAI IT Service Management reportDownload SymphonyAI IT Service Management product report
 

Also Known As

Remedy Asset Management
Summus IT Management Suite
 

Overview

BMC Remedy [EOL] specializes in asset management with a focus on service ticket automation and integration with monitoring tools, supporting ITIL processes. Its customizable and scalable nature addresses the needs of complex environments.

BMC Remedy [EOL] provides essential asset management, service ticket automation, and incident and change management. With robust automation capabilities and CMDB integration, it ensures efficient IT process handling. Despite its adaptability and user-friendly design, challenges include a dated GUI, complex integration, and high pricing for mid-sized businesses. Improvements in customization, AI integration, and data management are important areas for growth. Transitioning to an accessible SaaS model and updated support would benefit users.

What are the key features of BMC Remedy [EOL]?
  • Efficient Asset Management: Facilitates the lifecycle management of assets such as telecom and IT equipment.
  • Intuitive Interface: User-friendly design with customizable options enhances usage.
  • Strong Automation Capabilities: Streamlines IT processes and integrates with CMDB for enhanced transparency.
  • Robust CMDB Functionality: Provides comprehensive asset discovery and management integration.
  • Incident and Change Management: Supports ITIL processes for efficient handling of service requests.
What benefits and ROI should users consider in reviews?
  • Operational Efficiency: Enhanced automation reduces manual tasks.
  • Customizability: Adapts to complex environments for specific needs.
  • Scalability: Maintains performance in large, complex settings.
  • Transparency: CMDB integration offers clear visibility into assets.

BMC Remedy [EOL] is implemented across industries handling telecom infrastructure, IT equipment, and network components, ensuring effective customer request management and internal IT process efficiency. Its strong service ticket automation and integration capabilities facilitate seamless IT infrastructure management.

BMC

SymphonyAI provides an AI-powered IT Service Management (ITSM) platform aimed at enhancing IT service delivery efficiency and effectiveness. The platform, SymphonyAI ITSM, offers a unified service portal for streamlined user assistance and incorporates reporting and analytics functionalities to furnish insights into IT service performance. By leveraging artificial intelligence, SymphonyAI aims to optimize ITSM processes, aligning IT services with business needs while ensuring cost efficiency.

SymphonyAI
 

Sample Customers

Scripps Networks
Magma, Toyota, Evidera, Netik, KPMG, Innodata, ABB, DAIKIN, Toshiba, Emerson, Dell, Pansonic, DBS, PWC, EY, Hexaware Technologies, Deloitte, NEC, Birla Soft, Panasonic, Harman, SBI, Kotak Life Insurance, SREI, Marico, Perfetti, Manipal Hospitals, Maruti Suzuki, Royal Enfield, Toyota, CEAT, ABB, L&T, VIP, Knight Frank, Adithya Birla
Buyer's Guide
BMC Remedy [EOL] vs. SymphonyAI IT Service Management
July 2025
Free Report: BMC Remedy [EOL] vs. SymphonyAI IT Service Management
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