Try our new research platform with insights from 80,000+ expert users

BMC Remedy [EOL] vs ManageEngine IT Asset Management comparison

BMC and ManageEngine are both solutions in the IT Asset Management category. Additionally, 91% of BMC users are willing to recommend the solution, compared to 100% of ManageEngine users who would recommend it.
BMC Remedy [EOL]
Read 35 BMC Remedy [EOL] reviews
    91% willing to recommend
    ManageEngine IT Asset Manag...
    Read 9 ManageEngine IT Asset Management reviews
    • 1,225 Views
    • 1,066 Comparison Views
    100% willing to recommend
     

    Comparison Buyer's Guide

    Download the report
    Executive SummaryUpdated on Sep 3, 2025

    ManageEngine IT Asset Management and BMC Remedy Helix compete in the IT asset management category. ManageEngine has a notable advantage in pricing accessibility and flexible deployment, making it more suitable for diverse organization sizes.

    Features: ManageEngine offers robust automation, warranty management, comprehensive asset visibility, and integration with service desks. BMC Remedy Helix is notable for its advanced CMDB design, strong incident management, and detailed dashboards with reporting features.

    Room for Improvement: ManageEngine could enhance asset management for non-discoverable assets, improve reporting flexibility, and explore AI integration. BMC Remedy Helix needs to simplify user experience, deployment workflows, and offer more intuitive dashboards with simpler configuration options.

    Ease of Deployment and Customer Service: ManageEngine provides both on-premises and cloud options with favorable customer support, though complex issues may need follow-up. BMC Remedy Helix, being a containerized solution, complicates deployment and configuration, despite offering solid customer support.

    Pricing and ROI: BMC Remedy Helix tends to be expensive with a complex licensing model, suitable for large organizations with its comprehensive capabilities. ManageEngine is affordable with clear pricing, offering good ROI and accessibility for various organization sizes.

    DOWNLOAD THE COMPLETE REPORT
    To learn more, read our detailed IT Asset Management Report (Updated: January 2025).
    Buyer's Guide
    IT Asset Management
    January 2025
    Download the complete report
    Helped 871,358 peers since 2012

    Review summaries and opinions

    We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
     

    Categories and Ranking

    BMC Remedy [EOL]
    Average Rating
    7.8
    Reviews Sentiment
    6.6
    Number of Reviews
    35
    Ranking in other categories
    No ranking in other categories
    ManageEngine IT Asset Manag...
    Average Rating
    8.8
    Reviews Sentiment
    6.9
    Number of Reviews
    9
    Ranking in other categories
    IT Asset Management (7th), License Management (1st)
     

    Featured Reviews

    ArbenKlaiqi - PeerSpot reviewer
    Impact modeling boosts service mapping efficiency with great technical support
    The biggest benefit in my area is impact modeling. Impact modeling helps to map a service that has different applications in it, with those applications having interdependencies with each other. When changes, incidents, problems, and so on occur, it will show exactly where the issue is, helping you to find the root cause much faster. This helps all organizations reduce their mean time to resolution.
    Read full review
    Md Abdul Hakim - PeerSpot reviewer
    Helpful smart automation and tracking that can be used with minimal adjustments
    This is a recording system, and it's an automation system. It's very smart. I use it with minimal adjustments needed. The focus is on test management. Everything can be tracked from asset management. Asset management offers many facilities. It doesn't require additional training for ManageEngine or technicians. Assets are simply reported from the dashboard, indicating where IT is missing, where compliance is mentioned, or where action is needed, with driver updates. All facilities are available in the enterprise edition, allowing users, customers, or any organization to easily obtain their referred insights. Anyone can easily install it. There are no handbells. An app provides instructions, with documentation available. Sometimes, IT issues arise like fraud blocking or service-related problems. Upon facing an issue, feedback is integrated, and the solution is provided from their end. This is a very IT-friendly solution. We get LiveSat and IT management. Facilities are accessible, like exporting the installation folder, making the migration process easy. Failover or redundancy can occur within two to five hours, making it scalable. This is a very stable solution.
    Read full review

    Quotes from Members

    We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
     

    Pros

    "It's an exceptionally robust and seamlessly integrated solution that has greatly facilitated our operations."
    "There are a lot of features a customer can use. It’s an existing concept of asset management. One feature is the ability to create tickets for various computer systems, VPN defenses, sites, regions, or customers."
    "The toolset is mature, easily integrable with various technologies due to its maturity, and has great scalability."
    "It is a stable solution. Stability-wise, I rate the solution a ten out of ten."
    "The solution helps us manage, escalate, and solve incidents."
    "The service management features are beneficial – very good."
    "It is a stable solution."
    "The incident management console is available out of the box."
    More BMC Remedy [EOL] pros
    "The auto-discovery feature has helped us a lot."
    "The technical support is great."
    "It's very smart. I use it with minimal adjustments needed."
    "ManageEngine IT Asset Management helps with guarantee and warranty period management, license expiration tracking, device patches, and integration with our finance system for depreciation and invoicing."
    "This is a very stable solution."
    "The most valuable component of the ITSM tool is the help desk due to its organized way of raising tickets."
    "As far as IT Asset Management is concerned, I would rate it at ten out of ten."
    "The most valuable component of the ITSM tool is the help desk due to its organized way of raising tickets."
    More ManageEngine IT Asset Management pros
     

    Cons

    "The interface is obsolete."
    "In BMC Remedy, integration is a problem and even APIs are not available."
    "Could be more user friendly for admins to manage."
    "BMC Remedy Asset Management could improve by adding intuitive dashboards."
    "However, from a stability perspective, we sometimes had issues, like running out of resources, maxing out, database issues, and the server freezing out and functioning at fifty percent."
    "The solution is very expensive."
    "The desktop technicians face some challenges with the solution."
    "When it comes to CMDB, to be able to manage the data, you have to have Atrium integrator, another integrated tool."
    More BMC Remedy [EOL] cons
    "I would love to see a digital adoption feature or guide that navigates first-time users through the application, as it is quite complex with many relevant and irrelevant elements."
    "I would love to see a digital adoption feature or guide that navigates first-time users through the application, as it is quite complex with many relevant and irrelevant elements."
    "It requires some development to be better, more comfortable, and usable, enhancing customer satisfaction."
    "It would be helpful if there were a premium technician license that includes all the suites, eliminating the need to buy separate licenses for each feature."
    "Responses from ManageEngine should be faster."
    "The asset management tool is costly."
    "The assets that can be discovered are pretty easy to manage, but there should be a better way to manage non-discoverable assets. Our development team works on bots and tests particular hardware. They have got different varieties of hardware. They want a feature for managing these assets within a warehouse kind of environment. For example, our IT has received 100 items, and they have assigned these items as a bulk unit to a project manager. The project manager further wants to distribute these items within his or her team. Instead of maintaining a separate Excel sheet, the project manager should be able to reallocate these items from within the tool so that we have hierarchical entities for the same unit."
    "The engineering area needs improvement."
    More ManageEngine IT Asset Management cons
     

    Pricing and Cost Advice

    "Pricing is expensive compared to lower-end solutions, but it's on par with ServiceNow."
    "The tool is expensive."
    "BMC Remedy is worth its price."
    "With the product, you can either go for a yearly or a perpetual licensing model."
    "BMC no longer sells Remedy separately. They've transitioned to selling the BMC Helix platform. Remedy itself is nearing end-of-support."
    "It is an expensive tool."
    "The pricing is on the expensive side."
    "BMC should decrease the pricing further."
    More BMC Remedy [EOL] pricing and cost advice
    "Its price is reasonable, but I wish it was lower."
    report
    See which vendors are best for you
    Use our free recommendation engine to learn which IT Asset Management solutions are best for your needs.
    See recommendations
    871,358 professionals have used our research since 2012.
     

    Top Industries

    By visitors reading reviews
    Computer Software Company
    15%
    Financial Services Firm
    12%
    Government
    11%
    Manufacturing Company
    9%
    Government
    12%
    Financial Services Firm
    11%
    Healthcare Company
    10%
    Computer Software Company
    7%
     

    Company Size

    By reviewers
    Large Enterprise
    Midsize Enterprise
    Small Business
    By reviewers
    Company SizeCount
    Small Business13
    Midsize Enterprise6
    Large Enterprise19
    By reviewers
    Company SizeCount
    Small Business3
    Midsize Enterprise2
    Large Enterprise2
     

    Questions from the Community

    What needs improvement with BMC Remedy Asset Management?
    If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very small in our case. We want integration with Microsoft Teams ( /products/microsof...
    See all answers
    What is your primary use case for BMC Remedy Asset Management?
    BMC Remedy ( /products/bmc-remedy-18153-reviews ) is very important in our IT service management processes. I use it for support with around 38 technical staff and 1,400 people.
    See all answers
    What do you like most about BMC Remedy Asset Management?
    The service management features are beneficial – very good.
    See all answers
    What is your experience regarding pricing and costs for ManageEngine IT Asset Management?
    The pricing of ManageEngine IT Asset Management is publicly available, so customers can verify its fairness. Some companies may request discounts, which ManageEngine can provide. The licensing mode...
    See all answers
    What needs improvement with ManageEngine IT Asset Management?
    When we encounter issues with ManageEngine IT Asset Management, we check the online portal or ChatGPT, and they provide numerous knowledge bases on YouTube and Google. However, the issue is that th...
    See all answers
    What advice do you have for others considering ManageEngine IT Asset Management?
    The pricing of ManageEngine IT Asset Management is handled by the management team, so I am not involved with that aspect. I consider it a stable solution. My overall rating for ManageEngine IT Asse...
    See all answers
     

    Comparisons

    ServiceNow vs BMC Remedy [EOL] Logo
    ServiceNow vs BMC Remedy [EOL]
    Compared 47% of the time
    BMC Helix Discovery vs BMC Remedy [EOL] Logo
    BMC Helix Discovery vs BMC Remedy [EOL]
    Compared 17% of the time
    Snow License Manager vs BMC Remedy [EOL] Logo
    Snow License Manager vs BMC Remedy [EOL]
    Compared 8% of the time
    SymphonyAI IT Service Management vs BMC Remedy [EOL] Logo
    SymphonyAI IT Service Management vs BMC Remedy [EOL]
    Compared 8% of the time
    CA Asset Portfolio Management vs BMC Remedy [EOL] Logo
    CA Asset Portfolio Management vs BMC Remedy [EOL]
    Compared 6% of the time
    More BMC Remedy [EOL] Competitors
    Lansweeper vs ManageEngine IT Asset Management Logo
    Lansweeper vs ManageEngine IT Asset Management
    Compared 56% of the time
    ServiceNow vs ManageEngine IT Asset Management Logo
    ServiceNow vs ManageEngine IT Asset Management
    Compared 14% of the time
    Snow License Manager vs ManageEngine IT Asset Management Logo
    Snow License Manager vs ManageEngine IT Asset Management
    Compared 8% of the time
    Device42 vs ManageEngine IT Asset Management Logo
    Device42 vs ManageEngine IT Asset Management
    Compared 6% of the time
    Axonius vs ManageEngine IT Asset Management Logo
    Axonius vs ManageEngine IT Asset Management
    Compared 5% of the time
    More ManageEngine IT Asset Management Competitors
     

    Product Reports

    Buyer's Guide
    BMC Remedy [EOL]
    October 2025
    BMC Remedy [EOL] reportDownload BMC Remedy [EOL] product report
    Buyer's Guide
    ManageEngine IT Asset Management
    October 2025
    ManageEngine IT Asset Management reportDownload ManageEngine IT Asset Management product report
     

    Also Known As

    Remedy Asset Management
    No data available
     

    Overview

    BMC Remedy [EOL] specializes in asset management with a focus on service ticket automation and integration with monitoring tools, supporting ITIL processes. Its customizable and scalable nature addresses the needs of complex environments.

    BMC Remedy [EOL] provides essential asset management, service ticket automation, and incident and change management. With robust automation capabilities and CMDB integration, it ensures efficient IT process handling. Despite its adaptability and user-friendly design, challenges include a dated GUI, complex integration, and high pricing for mid-sized businesses. Improvements in customization, AI integration, and data management are important areas for growth. Transitioning to an accessible SaaS model and updated support would benefit users.

    What are the key features of BMC Remedy [EOL]?
    • Efficient Asset Management: Facilitates the lifecycle management of assets such as telecom and IT equipment.
    • Intuitive Interface: User-friendly design with customizable options enhances usage.
    • Strong Automation Capabilities: Streamlines IT processes and integrates with CMDB for enhanced transparency.
    • Robust CMDB Functionality: Provides comprehensive asset discovery and management integration.
    • Incident and Change Management: Supports ITIL processes for efficient handling of service requests.
    What benefits and ROI should users consider in reviews?
    • Operational Efficiency: Enhanced automation reduces manual tasks.
    • Customizability: Adapts to complex environments for specific needs.
    • Scalability: Maintains performance in large, complex settings.
    • Transparency: CMDB integration offers clear visibility into assets.

    BMC Remedy [EOL] is implemented across industries handling telecom infrastructure, IT equipment, and network components, ensuring effective customer request management and internal IT process efficiency. Its strong service ticket automation and integration capabilities facilitate seamless IT infrastructure management.

    BMC

    ManageEngine AssetExplorer is a web-based IT Asset Management (ITAM) software that helps you monitor and manage assets in your network from Planning phase to Disposal phase. AssetExplorer provides you with a number of ways to ensure discovery of all the assets in your network. You can manage software & hardware assets, ensure software license compliance and track purchase orders & contracts - the whole nine yards! AssetExplorer is very easy to install and works right out of the box.

    ManageEngine
     

    Sample Customers

    Scripps Networks
    TRA
    Buyer's Guide
    IT Asset Management
    January 2025
    Download Free Report
    Find out what your peers are saying about ServiceNow, Lansweeper, Qualys and others in IT Asset Management. Updated: January 2025.
    DOWNLOAD NOW
    871,358 professionals have used our research since 2012.
    See our list of best IT Asset Management vendors and best License Management vendors.

    We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.