BMC Remedy [EOL] vs ManageEngine IT Asset Management comparison

BMC and ManageEngine are both solutions in the IT Asset Management category. BMC is ranked #5 with an average rating of 7.7, while ManageEngine is ranked #8 with an average rating of 8.6. BMC holds a 5.0% mindshare in IAM, compared to ManageEngine’s 5.9% mindshare. Additionally, 91% of BMC users are willing to recommend the solution, compared to 100% of ManageEngine users who would recommend it.

BMC Remedy [EOL]

Read 35 BMC Remedy [EOL] reviews

1,724 Views
1,621 Comparison Views

91% willing to recommend

ManageEngine IT Asset Manag...

Read 9 ManageEngine IT Asset Management reviews

1,224 Views
1,065 Comparison Views

100% willing to recommend

BMC Remedy [EOL]

ManageEngine IT Asset Manag...

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 3, 2025

ManageEngine IT Asset Management and BMC Remedy Helix compete in the IT asset management category. ManageEngine has a notable advantage in pricing accessibility and flexible deployment, making it more suitable for diverse organization sizes.

Features: ManageEngine offers robust automation, warranty management, comprehensive asset visibility, and integration with service desks. BMC Remedy Helix is notable for its advanced CMDB design, strong incident management, and detailed dashboards with reporting features.

Room for Improvement: ManageEngine could enhance asset management for non-discoverable assets, improve reporting flexibility, and explore AI integration. BMC Remedy Helix needs to simplify user experience, deployment workflows, and offer more intuitive dashboards with simpler configuration options.

Ease of Deployment and Customer Service: ManageEngine provides both on-premises and cloud options with favorable customer support, though complex issues may need follow-up. BMC Remedy Helix, being a containerized solution, complicates deployment and configuration, despite offering solid customer support.

Pricing and ROI: BMC Remedy Helix tends to be expensive with a complex licensing model, suitable for large organizations with its comprehensive capabilities. ManageEngine is affordable with clear pricing, offering good ROI and accessibility for various organization sizes.

To learn more, read our detailed BMC Remedy [EOL] vs. ManageEngine IT Asset Management Report (Updated: July 2025).

Buyer's Guide

BMC Remedy [EOL] vs. ManageEngine IT Asset Management

July 2025

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Helped 866,685 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC Remedy [EOL]

Ranking in IT Asset Management

5th

Ranking in License Management

1st

Average Rating

7.8

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

ManageEngine IT Asset Manag...

Ranking in IT Asset Management

8th

Ranking in License Management

3rd

Average Rating

8.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of September 2025, in the IT Asset Management category, the mindshare of BMC Remedy [EOL] is 5.0%, down from 7.6% compared to the previous year. The mindshare of ManageEngine IT Asset Management is 5.9%, up from 4.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Asset Management Market Share Distribution
Product	Market Share (%)
BMC Remedy	5.0%
ManageEngine IT Asset Management	5.9%
Other	89.1%

IT Asset Management

Featured Reviews

ArbenKlaiqi

Business analyst at a financial services firm with 10,001+ employees

Impact modeling boosts service mapping efficiency with great technical support

The biggest benefit in my area is impact modeling. Impact modeling helps to map a service that has different applications in it, with those applications having interdependencies with each other. When changes, incidents, problems, and so on occur, it will show exactly where the issue is, helping you to find the root cause much faster. This helps all organizations reduce their mean time to resolution.

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Md Abdul Hakim

System Engineer at Corporate Projukti Limited

Helpful smart automation and tracking that can be used with minimal adjustments

This is a recording system, and it's an automation system. It's very smart. I use it with minimal adjustments needed. The focus is on test management. Everything can be tracked from asset management. Asset management offers many facilities. It doesn't require additional training for ManageEngine or technicians. Assets are simply reported from the dashboard, indicating where IT is missing, where compliance is mentioned, or where action is needed, with driver updates. All facilities are available in the enterprise edition, allowing users, customers, or any organization to easily obtain their referred insights. Anyone can easily install it. There are no handbells. An app provides instructions, with documentation available. Sometimes, IT issues arise like fraud blocking or service-related problems. Upon facing an issue, feedback is integrated, and the solution is provided from their end. This is a very IT-friendly solution. We get LiveSat and IT management. Facilities are accessible, like exporting the installation folder, making the migration process easy. Failover or redundancy can occur within two to five hours, making it scalable. This is a very stable solution.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The toolset is mature, easily integrable with various technologies due to its maturity, and has great scalability."

"The most valuable feature of BMC Remedy is to take administrative access of a user."

"The solution helps to manage the operational flow in our organization."

"BMC Remedy is very stable and scalable, making it a valuable tool for our support team."

"It has a good peer sharing module."

"We can create our own profile in BMC Remedy, track how many tickets we've closed on a daily basis, monitor how many SLAs we've escalated, and see how many tickets we've received daily."

"There are a lot of features a customer can use. It’s an existing concept of asset management. One feature is the ability to create tickets for various computer systems, VPN defenses, sites, regions, or customers."

"The most valuable feature of the solution includes all of its components since they act as the authentication system of the product."

More BMC Remedy [EOL] pros

"The most valuable component of the ITSM tool is the help desk due to its organized way of raising tickets."

"It's very smart. I use it with minimal adjustments needed."

"ManageEngine IT Asset Management helps with guarantee and warranty period management, license expiration tracking, device patches, and integration with our finance system for depreciation and invoicing."

"As far as IT Asset Management is concerned, I would rate it at ten out of ten."

"The technical support is great."

"The auto-discovery feature has helped us a lot."

"This is a very stable solution."

"The ability to define custom templates for asset management helps track assets, budgets, warranties, and expiries effectively."

More ManageEngine IT Asset Management pros

Cons

"Could be more user friendly for admins to manage."

"Integration and deployment could be better. It could be easier and faster to integrate and deploy. It would also help if we could have a 360-degree view. It would be better if they changed it to a SaaS type of offering, which is becoming the standard."

"One area that requires improvement is the prevention of duplicates or data inconsistencies in the system."

"BMC Remedy could be improved by incorporating analytics and artificial intelligence (AI) modules."

"If a user isn't using an out-of-the-box configuration, it can get a bit complex."

"In BMC Remedy, integration is a problem and even APIs are not available."

"Maybe the network automation aspects need improvement."

"BMC Remedy's change management module needs enhancement."

More BMC Remedy [EOL] cons

"I would love to see a digital adoption feature or guide that navigates first-time users through the application, as it is quite complex with many relevant and irrelevant elements."

"Responses from ManageEngine should be faster."

"I would love to see a digital adoption feature or guide that navigates first-time users through the application, as it is quite complex with many relevant and irrelevant elements."

"I hope it includes barcode features, as barcode scanning and MacAdes cannot currently be mapped with this field."

"It would be helpful if there were a premium technician license that includes all the suites, eliminating the need to buy separate licenses for each feature."

"The asset management tool is costly."

"It requires some development to be better, more comfortable, and usable, enhancing customer satisfaction."

"The assets that can be discovered are pretty easy to manage, but there should be a better way to manage non-discoverable assets. Our development team works on bots and tests particular hardware. They have got different varieties of hardware. They want a feature for managing these assets within a warehouse kind of environment. For example, our IT has received 100 items, and they have assigned these items as a bulk unit to a project manager. The project manager further wants to distribute these items within his or her team. Instead of maintaining a separate Excel sheet, the project manager should be able to reallocate these items from within the tool so that we have hierarchical entities for the same unit."

More ManageEngine IT Asset Management cons

Pricing and Cost Advice

"It is an expensive tool."

"The pricing is in-between. It's not too cheap, and it's not too expensive. For a large organization, it's worth it. But for a smaller one, it might be a bit costly."

"The tool is expensive."

"The product is costly. On one to ten points, where one is cheap and ten is expensive, I rate the product's price as nine."

"With the product, you can either go for a yearly or a perpetual licensing model."

"The pricing is on the expensive side."

"I find the pricing to be reasonable."

"BMC Remedy is worth its price."

More BMC Remedy [EOL] pricing and cost advice

"Its price is reasonable, but I wish it was lower."

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Financial Services Firm

12%

Government

11%

Manufacturing Company

Financial Services Firm

10%

Government

10%

Healthcare Company

10%

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	13
Midsize Enterprise	6
Large Enterprise	19

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	2
Large Enterprise	2

Questions from the Community

What needs improvement with BMC Remedy Asset Management?

If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very small in our case. We want integration with Microsoft Teams ( /products/microsof...

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What is your primary use case for BMC Remedy Asset Management?

BMC Remedy ( /products/bmc-remedy-18153-reviews ) is very important in our IT service management processes. I use it for support with around 38 technical staff and 1,400 people.

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What do you like most about BMC Remedy Asset Management?

The service management features are beneficial – very good.

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What is your experience regarding pricing and costs for ManageEngine IT Asset Management?

The pricing of ManageEngine IT Asset Management is publicly available, so customers can verify its fairness. Some companies may request discounts, which ManageEngine can provide. The licensing mode...

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What needs improvement with ManageEngine IT Asset Management?

When we encounter issues with ManageEngine IT Asset Management, we check the online portal or ChatGPT, and they provide numerous knowledge bases on YouTube and Google. However, the issue is that th...

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What advice do you have for others considering ManageEngine IT Asset Management?

The pricing of ManageEngine IT Asset Management is handled by the management team, so I am not involved with that aspect. I consider it a stable solution. My overall rating for ManageEngine IT Asse...

See all answers

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Product Reports

Buyer's Guide

BMC Remedy [EOL]

August 2025

Download BMC Remedy [EOL] product report

Buyer's Guide

ManageEngine IT Asset Management

August 2025

Download ManageEngine IT Asset Management product report

Also Known As

Remedy Asset Management

No data available

Overview

BMC Remedy [EOL] specializes in asset management with a focus on service ticket automation and integration with monitoring tools, supporting ITIL processes. Its customizable and scalable nature addresses the needs of complex environments.

BMC Remedy [EOL] provides essential asset management, service ticket automation, and incident and change management. With robust automation capabilities and CMDB integration, it ensures efficient IT process handling. Despite its adaptability and user-friendly design, challenges include a dated GUI, complex integration, and high pricing for mid-sized businesses. Improvements in customization, AI integration, and data management are important areas for growth. Transitioning to an accessible SaaS model and updated support would benefit users.

What are the key features of BMC Remedy [EOL]?

Efficient Asset Management: Facilitates the lifecycle management of assets such as telecom and IT equipment.
Intuitive Interface: User-friendly design with customizable options enhances usage.
Strong Automation Capabilities: Streamlines IT processes and integrates with CMDB for enhanced transparency.
Robust CMDB Functionality: Provides comprehensive asset discovery and management integration.
Incident and Change Management: Supports ITIL processes for efficient handling of service requests.

What benefits and ROI should users consider in reviews?

Operational Efficiency: Enhanced automation reduces manual tasks.
Customizability: Adapts to complex environments for specific needs.
Scalability: Maintains performance in large, complex settings.
Transparency: CMDB integration offers clear visibility into assets.

BMC Remedy [EOL] is implemented across industries handling telecom infrastructure, IT equipment, and network components, ensuring effective customer request management and internal IT process efficiency. Its strong service ticket automation and integration capabilities facilitate seamless IT infrastructure management.

BMC

ManageEngine AssetExplorer is a web-based IT Asset Management (ITAM) software that helps you monitor and manage assets in your network from Planning phase to Disposal phase. AssetExplorer provides you with a number of ways to ensure discovery of all the assets in your network. You can manage software & hardware assets, ensure software license compliance and track purchase orders & contracts - the whole nine yards! AssetExplorer is very easy to install and works right out of the box.

ManageEngine

Sample Customers

Scripps Networks

TRA

Buyer's Guide

BMC Remedy [EOL] vs. ManageEngine IT Asset Management

July 2025

Free Report: BMC Remedy [EOL] vs. ManageEngine IT Asset Management

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