BMC Helix Discovery and BMC Remedy [EOL] compete in the IT service management space, with Helix Discovery having an edge due to its advanced features and adaptability.
Features: BMC Helix Discovery offers advanced features such as agentless discovery capabilities, seamless integration with cloud environments, and comprehensive application dependency mapping. These features allow for a scalable and flexible asset management experience. BMC Remedy, on the other hand, is known for strong asset management capabilities, incident tracking, and configuration management, supported by robust dashboards and a comprehensive CMDB design that enhances data organization and accessibility.
Room for Improvement: BMC Remedy [EOL] needs to improve its user experience, integration capabilities, and streamline its deployment processes as its current UI is outdated. BMC Helix Discovery requires enhancements in stability, client-side features, and IoT capabilities. Additionally, it could benefit from streamlined mapping processes and better pricing models to address customer usability and licensing challenges.
Ease of Deployment and Customer Service: BMC Helix Discovery offers flexible deployment options across both on-premises and cloud environments, accommodating modern organizational needs. BMC Remedy [EOL] remains primarily on-premises in its deployment. Both solutions provide effective technical support, but response times and the level of direct interaction with BMC can be inconsistent due to varying vendor involvement.
Pricing and ROI: BMC Helix Discovery provides competitive and flexible pricing, appealing to enterprises transitioning from costly solutions. Its intelligence and capabilities justify its pricing, offering significant ROI through efficiency and scalability. Conversely, BMC Remedy faces affordability issues for smaller companies, particularly as it approaches end-of-support. Despite offering notable ROI, Helix Discovery's modern capabilities and adaptability offer better cost-efficiency for forward-thinking organizations.
BMC Helix Discovery has delivered a very good return, and we cannot stop using it at this moment.
Over the last five to ten years, there has been a good return on investment because BMC Remedy is very stable and the users are highly accustomed to it.
When opening a severity one ticket, they respond within four to six hours, which is commendable.
The response has been satisfactory, though improvements could be made in response time and overall competence.
BMC Remedy has been very scalable, handling 38 technical staff and 1,400 support users effectively.
In the past four to six years, I cannot recall encountering any bugs.
I would like to see a lower price and better technical support.
It uses a Berkeley database, and the query language is not easy to master for performing complex queries.
We want integration with Microsoft Teams and something similar to Artificial Intelligence.
The price is about twelve per license per year, and the support is included.
The price is reasonable.
This is very useful for compliance as it helps in audits by providing a comprehensive view of all assets and software.
What we're looking for and trying to move towards is autonomous operations so that AI is implemented to suggest resolutions and to quickly identify faults or repeated patterns with no human intervention.
The best aspect of BMC Helix Discovery is its flexibility. You can perform scanning at any time, and it provides substantial data for extraction.
It is very stable and scalable, making it a valuable tool for our support team.
| Product | Market Share (%) |
|---|---|
| BMC Helix Discovery | 6.6% |
| BMC Remedy | 5.0% |
| Other | 88.4% |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 5 |
| Large Enterprise | 13 |
| Company Size | Count |
|---|---|
| Small Business | 13 |
| Midsize Enterprise | 6 |
| Large Enterprise | 19 |
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BMC Discovery, formerly ADDM, is a digital enterprise management solution that automates asset discovery and application dependency mapping to build a holistic view of all your data center assets and the relationships between them.
BMC Remedy [EOL] specializes in asset management with a focus on service ticket automation and integration with monitoring tools, supporting ITIL processes. Its customizable and scalable nature addresses the needs of complex environments.
BMC Remedy [EOL] provides essential asset management, service ticket automation, and incident and change management. With robust automation capabilities and CMDB integration, it ensures efficient IT process handling. Despite its adaptability and user-friendly design, challenges include a dated GUI, complex integration, and high pricing for mid-sized businesses. Improvements in customization, AI integration, and data management are important areas for growth. Transitioning to an accessible SaaS model and updated support would benefit users.
What are the key features of BMC Remedy [EOL]?BMC Remedy [EOL] is implemented across industries handling telecom infrastructure, IT equipment, and network components, ensuring effective customer request management and internal IT process efficiency. Its strong service ticket automation and integration capabilities facilitate seamless IT infrastructure management.
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