Bizagi and ServiceNow Orchestration compete in workflow management. Bizagi leads in ease of use and customization, while ServiceNow is noted for superior features despite higher costs.
Features: Bizagi offers ease of process modeling and simulation with full BPMN 2.0 support, an intuitive design, and strong integration capabilities. It provides agility and flexibility in customization without the need for extensive technical support. ServiceNow Orchestration provides extensive integration options, ideal for enterprise-level deployment, and is known for its robust and comprehensive features.
Room for Improvement: Bizagi needs enhancements in graphical interface and stability for complex processes. Issues include licensing model rigidity and increased pricing for advanced features. ServiceNow Orchestration requires better integration flexibility and more cost-effective solutions, with users seeking more comprehensive bundling options and quicker feature development.
Ease of Deployment and Customer Service: Bizagi allows flexible deployment across on-premises, cloud, and hybrid models, though customer service reviews are mixed. ServiceNow offers strong deployment in various environments, mainly cloud-based, and generally receives positive customer service feedback, despite occasional complexity affecting support efficiency.
Pricing and ROI: Bizagi is seen as cost-effective for small to medium enterprises due to its free version and competitive pricing, although recent price hikes raise concerns. ServiceNow Orchestration is costly but valued for its extensive features, with calls for more flexible pricing to improve affordability and ROI. Both products deliver substantial ROI through process optimization, with Bizagi excelling in affordability and ServiceNow in functionality depth.
| Product | Market Share (%) |
|---|---|
| Bizagi | 4.3% |
| ServiceNow Orchestration | 3.2% |
| Other | 92.5% |
| Company Size | Count |
|---|---|
| Small Business | 42 |
| Midsize Enterprise | 16 |
| Large Enterprise | 36 |
| Company Size | Count |
|---|---|
| Small Business | 3 |
| Midsize Enterprise | 4 |
| Large Enterprise | 9 |
Bizagi’s industry-leading low-code process automation platform connects people, applications, robots, and information. As the most business-friendly and flexible solution on the market, Bizagi enables true collaboration between business and IT, delivering faster adoption and success. Fuelled by a community of 1 million users, Bizagi powers over 1,000 organizations worldwide including Adidas, BAE Systems, and Old Mutual. For more information visit www.bizagi.com
ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.
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