We performed a comparison between Bizagi and ServiceNow Orchestration based on real PeerSpot user reviews.
Find out in this report how the two Process Automation solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I like all of the features. I like that you can simulate the processes and add the time standard."
"Business process modelling and simulation."
"Bizagi is really great for beginners because it's user-friendly and you can learn in it quickly, whereas other similar software are harder."
"I like the business process management engine. It's very detailed, and you can probably map any of the corporate workflow processes you come across in it compared to some of the other solutions out there. I can probably say that it has very good support to work in tandem with other RP solutions in the market. The software is still very user-friendly and integral, and they have pretty good online resources. The automation feature is pretty good, so is the integration feature."
"The solution's simulation capabilities are the most valuable aspects."
"The user logic is very easy to understand, even for people who are not engineers nor developers."
"It has an easy to use interface which final users accepted with much more enthusiasm than our ERP (SAP)."
"Bizagi is a very useful tool because it does not require you to program. The user logic is very easy to understand even for people who are not engineers or developers."
"Orchestration is commonly utilized by major corporations. The process of linking methods in ServiceNow, known as the RTS chain to parent methods, is executed seamlessly and efficiently. It's quite impressive and significant in its impact."
"The iTerm suite is also crucial for visibility and optimization."
"Employee onboarding, de-boarding, and other service-provision features make the process easier and it saves us a lot of time."
"It's scalable."
"The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in languages like Java. But along with that, there are limitation in terms of network connectivity testing and administrator faces regular challenges in conducting connectivity tests due to these limitations."
"It's probably the best product out there."
"There are a lot of ready to use orchestration custom packs."
"Great with IT processes and business processes."
"It should provide the ability to create a simple application. It can be used for database modeling diagrams and forms, but it should also support CRUD, that is, create, read, update and delete."
"One thing that I don't like very much is related to integration: we have to develop some connectors... I would need a connector that connects to a REST service and that uses client ID in secret... They provide the means to develop a connector and use it, but they should implement this because REST services are among the most used protocols for web services."
"Bizagi allows for automation, but it's very complicated."
"Difficult to export in formats other than PDF."
"I don't know if it's a problem with my operating system or a Bizagi problem, but many times I see that when I try to connect different activities, they show up as not connected."
"Bizagi's UI should include shorter steps for documenting controls, documenting properties, changing some attributes in the object, and adding additional text."
"Bizagi needs a way to define categories such as process groups like the APQC framework, PCF, and handle the processes within it."
"Framework approach, which extends to reusability in tools, like Pega, for deployment management could be improved."
"ServiceNow Orchestration needs to improve multiple aspects in which their event monitoring system is one. The solution lacks event monitoring systems which makes them non-competitive. They need to include improvements in a similar manner that they did in Sweden."
"Efficiency of some features could be improved."
"There is still room for more integrations. Or, it would be nice to bundle multiple products together rather than selling everything as a model as that turns out to be a bit costly."
"I would like a user experience module to be added."
"There should be connectors to cover at least the top industry applications, and they should be easier to configure in a plug-and-play fashion."
"From my space, the only thing that I can say is the spinning up with Google Cloud Services."
"The automatic remediation needs enhancement, particularly integrating ServiceNow with tools like SolarWinds and Logic Monitor. It is functional, but it needs improvement."
"We cannot perform GUI automation using the tool."
Bizagi is ranked 7th in Process Automation with 78 reviews while ServiceNow Orchestration is ranked 13th in Process Automation with 12 reviews. Bizagi is rated 8.4, while ServiceNow Orchestration is rated 8.2. The top reviewer of Bizagi writes "A flexible, customizable solution that reduced time to market, but the UI and customer support could be better". On the other hand, the top reviewer of ServiceNow Orchestration writes "Fastest upgrading technology in the market currently". Bizagi is most compared with Camunda, Visio, Bonita, Microsoft Power Apps and ARIS BPA, whereas ServiceNow Orchestration is most compared with Camunda, IBM BPM, Control-M, Nintex Process Platform and BMC TrueSight Orchestration. See our Bizagi vs. ServiceNow Orchestration report.
See our list of best Process Automation vendors.
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