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Appian vs Bizagi comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jan 18, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.5
Automation Anywhere users see ROI in 6-12 months with cost savings, increased efficiency, and improved productivity and scalability.
Sentiment score
7.2
Appian delivers rapid ROI, improving efficiency and customer service while reducing costs and labor needs within one year.
Sentiment score
5.8
Bizagi boosts efficiency and ROI, with automation cutting costs, enhancing timelines, and prompting free-to-enterprise upgrade interest.
In terms of cost, we participated in projects achieving two to three million dollars in annual savings.
Software Developer at Boston Scientific
As a return on investment, we have achieved a 250% ROI in six to nine months, and sometimes it increases up to 380% percent.
Software Engineer Intern at a university with 11-50 employees
Automation Anywhere has helped us save money.
RPA Solution Architect at a computer software company with 51-200 employees
Using Appian is saving us five full-time employees, which is significant since we currently have only four team members.
Finance Specialist at a government with 5,001-10,000 employees
They see return on investment in terms of cost savings, time savings, more efficient processes, and more efficient employees.
Director & Key Managerial Personnel at Newlight Technology Solutions Private Limited
Appian is very efficient, allowing us to build a lot of applications within a financial year, making it cost-effective.
Technology Leader of Appian at a retailer with 11-50 employees
 

Customer Service

Sentiment score
6.9
Automation Anywhere's customer service is praised for responsiveness, knowledgeable support, and proactive, effective issue resolution, despite desired quicker responses.
Sentiment score
7.5
Appian's customer service is responsive and prompt, with high ratings, though some improvements are desired in expertise and availability.
Sentiment score
6.5
Bizagi's customer service is knowledgeable but varies significantly in response time, improving with premium subscriptions and community resources.
Whenever we need help, we can reach out to them, and they help us out.
Software Developer at Boston Scientific
We also have dedicated account managers and technical experts to solve our problems related to Automation Anywhere.
Software Engineer Intern at a university with 11-50 employees
We just have to raise a ticket, after which we receive a call, email, or ping from the Automation Anywhere team.
Solution architect at Boston Scientific
I would give Appian's customer support 10 out of 10 due to their next-level support.
Finance Specialist at a government with 5,001-10,000 employees
Their customer service is responsive, and the team is very prompt for support.
Delivery Manager (Intelligent Business Automation) - Pega at Persistent Systems
The technical support for Appian rates as 10 out of 10 because they have a great support team.
Director & Key Managerial Personnel at Newlight Technology Solutions Private Limited
It is a community product, there is not much support we can expect.
Architect at Evoke
The toolset is very intuitive, so we didn’t need to contact their support much.
Enterprise Architect at a mining and metals company with 10,001+ employees
 

Scalability Issues

Sentiment score
7.2
Automation Anywhere offers scalability with dynamic bot allocation, seamless integration, and efficient resource management, impressing users globally.
Sentiment score
7.4
Appian scales well, especially in cloud settings, but requires skilled design for optimal performance and minimizing limitations.
Sentiment score
6.2
Bizagi is scalable with proper resources, though scalability varies by deployment type, size, and user configurations.
As we are using Microsoft Copilot for our AI agents, I look forward to integrating it with Automation Anywhere and its solutions, seeing it as a beneficial partnership as Automation progresses toward AI as the main solution.
Sr. Manager, Finance Transformation at Amkor Technology, Inc.
The centralized control room allows us to orchestrate and manage bots seamlessly.
Associate Leadership Team at a financial services firm with 10,001+ employees
I can scale it in terms of hundreds of bots and configure hundreds of parallel robots easily.
Director at a computer software company with 51-200 employees
On a scale of one to 10, Appian rates as a nine for scalability.
Director & Key Managerial Personnel at Newlight Technology Solutions Private Limited
Our volume has increased by 20% in the two years since using Appian, and it can handle the increased volume effectively.
Finance Specialist at a government with 5,001-10,000 employees
Initially, without much coding, I can easily handle five thousand records.
Associate Consultant at a financial services firm with 10,001+ employees
There is no direct scalability option.
Architect at Evoke
If I rate scalability from one to ten, I would probably give it a six.
Enterprise Architect at a mining and metals company with 10,001+ employees
 

Stability Issues

Sentiment score
7.0
Automation Anywhere is praised for stability and performance, with minor issues in specific environments and development practices key to consistency.
Sentiment score
8.1
Appian is a stable platform with 99.99% uptime, reliable across environments when best practices in development are followed.
Sentiment score
6.8
Bizagi is praised for reliability and stability, with minor bugs occasionally surfacing but performance issues being minimal.
With the latest applications, there are no significant issues like freezing or crashing.
Senior RPA Team Leader at a tech services company with 11-50 employees
From a stability and reliability perspective, we can remain confident that the product performs as an enterprise solution and meets expected standards.
Director Automation CEO at a financial services firm with 10,001+ employees
If you have good best practices, reusable code, an effective framework, and a solid development methodology, bots can be very stable.
Intelligent Automation Engineering Manager at a financial services firm with 5,001-10,000 employees
We have tested Appian during peak usage and off-peak times, and we have not experienced any issues such as lagging or system disruptions.
Finance Specialist at a government with 5,001-10,000 employees
It depends on how it has been designed and how it has been configured.
Delivery Manager (Intelligent Business Automation) - Pega at Persistent Systems
Appian is a ninety-nine percent stable and reliable product.
Lead Architect at First Abu Dhabi Bank P.j.s.c
 

Room For Improvement

Users seek improved AI, error handling, document processing, integration, user management, technical support, and cost efficiency in Automation Anywhere.
Users seek more flexibility, customization, and integration in Appian, alongside better documentation, scalability, and enhanced collaboration features.
Bizagi needs performance improvements, better cloud integration, intuitive design, and enhanced support, with high costs and limited Linux compatibility.
It is better to write a Python script instead of using Automation Anywhere's package when dealing with Excel because it is buggy and tends to break.
Low Code Developer at a manufacturing company with 10,001+ employees
Making the product more lightweight by reducing its dependency on infrastructure could greatly help in the long run.
Software Developer at Boston Scientific
It would be beneficial if the platform provided options for power developers to integrate seamlessly with languages like Java or C#, allowing them to write their own scripts and code.
Infrastructure Lead at a tech vendor with 10,001+ employees
It has room to improve for use cases where the users are public facing, where anonymous users could come to a site and run a business workflow or interact with some data.
Director & Key Managerial Personnel at Newlight Technology Solutions Private Limited
Appian can be improved by adding a geo-location tagging feature, which would be really helpful for identifying remitter addresses.
Finance Specialist at a government with 5,001-10,000 employees
I think Appian could improve by adding its own native GenAI and agentic capabilities.
Director, Digital Customer Experience at a consultancy with 10,001+ employees
Reporting capabilities can be improved more, and community support should be increased.
Architect at Evoke
For more mature environments, the integration to live systems is lacking, which affects its applicability.
Enterprise Architect at a mining and metals company with 10,001+ employees
The decision map could be improved to allow more than three options at a decision point.
Principal Standardization Officer at KEBS
 

Setup Cost

Automation Anywhere's pricing, higher yet competitive, offers scalable solutions with complex licensing impacting costs, beneficial for enterprises.
Appian's licensing is flexible but sometimes costly, with user-based pricing causing confusion compared to competitors.
Enterprise users find Bizagi's pricing mixed, valuing flexibility yet desiring a mid-range option between free and enterprise.
It is more cost-efficient compared to all other RPA platforms.
AI/Robotics Process Automation Specialist at Bell
Automation Anywhere costs are aligned with UiPath and Blue Prism, which are also expensive.
Developer at a consultancy with 10,001+ employees
It is not cheap, with costs ranging between 700 to 800 dollars per month.
Director, Co-Founder & CEO at HEDEHI Solutions Pvt. Ltd.
Appian provides value for money, is easy to use, has a straightforward setup procedure, and offers great support from the Appian team.
Finance Specialist at a government with 5,001-10,000 employees
On the pricier side, both Appian and Pega are enterprise-level solutions, placing them on the slightly higher side.
Delivery Manager (Intelligent Business Automation) - Pega at Persistent Systems
The pricing of Appian is based on the number of users and generally ranges from 70 to 100 USD per user per month.
Technology Leader of Appian at a retailer with 11-50 employees
Bizagi's pricing is very aggressive, and it was one of the reasons we chose it.
Enterprise Architect at a mining and metals company with 10,001+ employees
 

Valuable Features

Automation Anywhere streamlines workflows with user-friendly bots, AI capabilities, and robust integration, enhancing productivity and reducing manual tasks.
Appian's low-code platform offers fast development, robust integration, AI capabilities, and automation with standout data consistency and scalability.
Bizagi offers a user-friendly, low-code platform with strong automation, integration capabilities, and BPMN 2.0 compliance, enhancing workflow efficiency.
I can set it up to provide users with a form to fill in all required information, and then the bot operates based on those specifications.
Low Code Developer at a manufacturing company with 10,001+ employees
For example, the email module has been enhanced over the years to support all the latest authentication technologies. That is very important as we move away from username and password and embrace multi-factor authentication.
Automation Manager at a manufacturing company with 1,001-5,000 employees
Automation Anywhere has undergone drastic changes over the past five years, transitioning from version 10 to A360, including desktop-based and cloud-based options.
Solution architect at Boston Scientific
The zero-code integration feature is remarkable, allowing for ease of data transfer and workflow enhancement.
Technology Leader of Appian at a retailer with 11-50 employees
Appian is aiding in leveraging AI technologies in multiple ways: one way is for developers, as they make development efficient and quick by enabling developer co-pilots across various phases of the application, which helps design Appian quickly and provides suggestions along the way.
Director & Key Managerial Personnel at Newlight Technology Solutions Private Limited
After switching to Appian, it can extract data from MT103, eliminating the need for manual data entry.
Finance Specialist at a government with 5,001-10,000 employees
It is open source.
Architect at Evoke
The user interface is very good, making it easy for business people to understand.
Enterprise Architect at a mining and metals company with 10,001+ employees
Bizagi has rich functionalities; compared to other BPMN tools, it has more features.
Graphic Designer at a computer software company with 5,001-10,000 employees
 

Categories and Ranking

Automation Anywhere
Sponsored
Ranking in Business Process Management (BPM)
2nd
Ranking in Process Mining
1st
Ranking in Business Orchestration and Automation Technologies
2nd
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
669
Ranking in other categories
Robotic Process Automation (RPA) (2nd), Intelligent Document Processing (IDP) (1st), Agentic Automation (1st), AI Legal & Compliance (1st), AI Finance & Accounting (2nd), AI Procurement & Supply Chain (1st)
Appian
Ranking in Business Process Management (BPM)
6th
Ranking in Process Mining
6th
Ranking in Business Orchestration and Automation Technologies
14th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
66
Ranking in other categories
Process Automation (5th), Rapid Application Development Software (14th), Low-Code Development Platforms (8th)
Bizagi
Ranking in Business Process Management (BPM)
5th
Ranking in Process Mining
7th
Ranking in Business Orchestration and Automation Technologies
17th
Average Rating
8.4
Reviews Sentiment
6.7
Number of Reviews
84
Ranking in other categories
Business Process Design (3rd), Process Automation (11th), Rapid Application Development Software (17th), Low-Code Development Platforms (14th), No-Code Development Platforms (6th)
 

Featured Reviews

Nadeem K. - PeerSpot reviewer
Rpa Developer at a consultancy with 11-50 employees
Automation has freed teams from repetitive finance and supply tasks and supports global operations
In the current organization, we had trouble initially because I think the documentation and support could be better than what it is now. This is one difference between Automation Anywhere and other RPA tools such as UiPath. In UiPath, if you have an issue, you go to the UiPath website and search for it, and you get lots of help materials. In Automation Anywhere, you do not get exactly what you are looking for. You get a very large number of results when you search for something, and from this large result set, you have to filter out what you need, or only partial information will be available. User handbooks are available for each product. In that regard, I would say Automation Anywhere is lagging compared to other RPA tools. It is difficult to get hold of their customer support team. I want to clarify that it is not a matter of us building logic on Automation Anywhere and it failing. When it is a product-related issue, they have to give us support because we only know how to develop within Automation Anywhere. We do not know how to fix Automation Anywhere itself. Whenever we have an issue, trying to get in touch with them always takes three to four business days.
SB
Finance Specialist at a government with 5,001-10,000 employees
Automated remittance workflows have boosted speed and accuracy but still need geo-tagging improvements
Remittance is a crucial part of my integral operation, so any disruption would majorly impact our clients. After switching to Appian, we never faced any disruption as it is reliable and we can generate data at any point in time, quite faster than other tools in my personal opinion. Regulators can ask for data from us at any time, and with Appian, we download data from our Appian tools to share it with them whenever they ask. I would share a real-life example: a customer's transaction processed more than a year ago. Suddenly the customer came back asking for all the details. In our previous tool, it was quite difficult to generate transaction details from over a year ago; however, while using Appian, we can pull up data using different key search fields, such as a customer's cell phone number, remittance tracking number, or MT103 reference number. We shared it with the customer instantly, and the customer was surprised we could provide all the details in such a short time. It added reputational value for our organization, thanks to Appian.You have pointed out two major things: time-saving and reduction of error, which are key points while processing remittance. Previously, while using another tool, it was quite time-consuming to process remittance, but after switching to Appian, it can extract data from MT103, eliminating the need for manual data entry. The process has become fully automated. Previously we could process only five to ten transactions within an hour, but now, after switching to Appian, we can process about 100 transactions in an hour, making it 10 times faster. In terms of error detection, since Appian extracts data from MT103, the extraction rate is quite good, and the error rate is negligible, lower than 0.001%. We can share accurate, error-free data with the regulator, which is essential for us. Appian benefits us significantly. After receiving an MT103, we check what the remitter is, the amount, if it is under threshold for processing, and if it is from a high-priority remitter or client. Since Appian extracts data from MT103 messages and identifies top-level clients from the database, it can notify us to process their transactions with priority. Due to automated data extraction, there are fewer instances of error. In our previous tool, we reported regulatory data to the central bank manually and often received complaints about invalid purpose codes due to manual data entry. Appian handles this automatically, and after switching, our error rate has dropped significantly, resulting in positive feedback from the Central Bank of Bangladesh regarding our reduced error rates. This has greatly enhanced our organization's reputation. Appian is fully on-premises, and we have our own system.
FL
Enterprise Architect at a mining and metals company with 10,001+ employees
Intuitive toolset engages users effectively in agile projects
I would recommend Bizagi depending on the maturity of the organization. For those just starting, it's a good tool to get into business modeling. In more mature environments, I might not pick this toolset because it doesn't integrate with live systems well. Overall, I would rate Bizagi between eight to nine.
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Top Industries

By visitors reading reviews
Outsourcing Company
14%
Comms Service Provider
12%
Financial Services Firm
11%
Manufacturing Company
11%
Financial Services Firm
17%
Outsourcing Company
9%
Manufacturing Company
8%
Government
6%
Financial Services Firm
11%
Manufacturing Company
11%
Comms Service Provider
9%
Construction Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business162
Midsize Enterprise86
Large Enterprise566
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise9
Large Enterprise47
By reviewers
Company SizeCount
Small Business43
Midsize Enterprise16
Large Enterprise36
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
Which do you prefer - Appian or Camunda Platform?
Appian is fast when building simple to medium solutions. This solution offers simple drag-and-drop functionality with...
Is Appian a suitable solution for beginners who have no additional preparation?
Appian is actually pretty big on educating its users, including with courses that reward you with certifications. The...
Is it easy to set up Appian or did you have to resort to professional help?
We had some issues when we were setting up Appian. It was quite surprising, since this is a low-code tool which, in i...
How easy is it to migrate process flow charts (modeled using tools like Visio) into Bizagi?
I have been using Bizagi with a major project for a state government agency for about four years now. It is pretty st...
What is your experience regarding pricing and costs for Bizagi?
Bizagi's pricing is very aggressive, and it was one of the reasons we chose it. It was less expensive than some of th...
What needs improvement with Bizagi?
I have not explored ways Bizagi can be improved beyond creating maps. If I explore automation and integration with ot...
 

Comparisons

 

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)
Appian BPM, Appian AnyWhere, Appian Enterprise BPMS
No data available
 

Interactive Demo

Demo not available
 

Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
Hansard Global plc, Punch Taverns, Pirelli, Crawford & Company, EDP Renewables, Queensland Government Department of State Development, Infrastructure and Planning (, Bank of Tennessee
400+ enterprise customers globally, including DHL, Unilever, Caterpillar, Old Mutual.
Find out what your peers are saying about Appian vs. Bizagi and other solutions. Updated: November 2026.
921,148 professionals have used our research since 2012.