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BeyondTrust Remote Support vs LogMeIn Pro comparison

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Buyer's Guide
Remote Access
June 2022
Find out what your peers are saying about Citrix, TeamViewer, Microsoft and others in Remote Access. Updated: June 2022.
610,518 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The solution has been very stable. We haven't had issues at all. It doesn't crash or freeze. There aren't bugs or glitches either.""Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. I am not sure if other competing solutions offer this feature. It is pretty user-friendly. It is also good performance-wise.""The most valuable feature of BeyondTrust Remote Support is the ability to control screens remotely.""It is effective. It is a good way of making sure that you're auditing what's going on. It also makes the end-user feel safe that you're not getting into things that you shouldn't be getting into because they're authorizing different areas for you to see. It is a pretty secure tool. It is important as far as security is concerned. It is very effective in terms of the support personnel being able to get the job done when they need to. It is easy for the end-user or the person we're helping out to understand how to allow somebody in to get the work done.""The solution is stable.""This is a very secure product.""It's very secure, and it works very well. I like their remote support feature. It can be used for our clients' desktops or anywhere where the client can be working. I'd have to say the product is very good. It's a strong solution for us.""Solution has a good UI."

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"This is a very reliable product and I've never had it crash."

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Cons
"In the next release, I would like remote access to Chrome included.""Non-Windows support capabilities need improvement. They need to expand into Macs, iOS, and Android. It's there now, however, there's room for growth and that's probably the best area to expand.""It is expensive. Its initial setup was also a little bit involved, but it was nothing that we couldn't eventually handle. Currently, it has the ability to share screens. Somebody having an issue with their phone can share their screen with a technician sitting at a computer. It would be nice to also be able to control phones remotely, but this could be a limitation of a phone's operating system.""iOS interactive support would be a cool addition. Right now it's a non-interactive view.""It is pricey. It would be nice if it weren't so expensive because then you could afford more licenses and have more people involved, but I get it. They do have something that's unique compared to some of their competitors out on the market. It is a very robust and safe tool. If the price could come down, that'd be great.""It could be more compatible with other applications. We had trouble with compatibility when it came to Entrust. This is because we had issues with Windows machines when we installed Entrust.""Lacks some kind of voice communication option.""Lacks remote support and privileged remote access in the one product."

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"It would be helpful if there were more things that you could do outside of having to log into the machine, such as being able to raise a command line and reboot the computer if, for whatever reason, it doesn't want to let me in."

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Pricing and Cost Advice
  • "The licensing is concurrent and we spend about $10,000. It's my understanding that there aren't any extra costs beyond just the straight licensing."
  • "I would prefer that it was more affordable."
  • "We pay every year for the box, and there are no additional costs."
  • "It is expensive. Performance-wise, it is pretty good, but we're less happy with the cost. Its licensing is on a yearly basis. It is also on a per-technician basis. A certain number of concurrent technicians can log in and access all the features."
  • "It is pretty pricey. It is not cheap. The licensing structure is not cheap. The tool is not cheap, but in the long run, it is well worth it. It is probably one of the best on the market because it is just so easy to use and easy to deploy. It gave us the ability to see what everybody was doing. It held people accountable. It gave us the accountability that we needed."
  • More BeyondTrust Remote Support Pricing and Cost Advice →

  • "I did not deal with the financial aspect but my impression is that they are more expensive."
  • More LogMeIn Pro Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue… more »
    Top Answer:It is expensive. Its initial setup was also a little bit involved, but it was nothing that we couldn't eventually handle. Currently, it has the ability to share screens. Somebody having an issue with… more »
    Top Answer:It has worked pretty well for us, but it is probably better suited for larger organizations because of the cost. If you've got a small organization and you need to do a small amount of remote support… more »
    Top Answer:This is a very reliable product and I've never had it crash.
    Top Answer:I did not deal with the financial aspect but my impression is that they are more expensive.
    Top Answer:It would be helpful if there were more things that you could do outside of having to log into the machine, such as being able to raise a command line and reboot the computer if, for whatever reason… more »
    Ranking
    7th
    out of 34 in Remote Access
    Views
    3,602
    Comparisons
    2,153
    Reviews
    8
    Average Words per Review
    510
    Rating
    8.6
    12th
    out of 34 in Remote Access
    Views
    2,198
    Comparisons
    1,897
    Reviews
    1
    Average Words per Review
    456
    Rating
    10.0
    Comparisons
    Also Known As
    Bomgar Remote Support
    Learn More
    Overview

    BeyondTrust Remote Support is software built to help organizations gain access to and support nearly any remote computer or mobile device with a single solution. BeyondTrust Remote Support works across Windows, Mac, and Linux and gives you access and control whether a device is on or off the network.

    BeyondTrust Remote Support Features

    BeyondTrust Remote Support has many valuable key features. Some of the most useful ones include:

    • Remote access and control: IT administrators have the ability to resolve issues at light speed, improving productivity and also end-user satisfaction.
    • Efficiency and scale: With BeyondTrust Remote Support, you can manage unattended access to any system and you can also create mass installer packages.
    • Compliance: BeyondTrust Remote Support allows you to automatically monitor activity in real time, record all session activity, and produce a detailed audit log without interfering with service desk processes.
    • Team and permissions administration: By using BeyondTrust Remote Support, you can Implement security across your service desk with granular role and permissions settings.
    • Native 2FA: BeyondTrust Verify is a TOTP native 2FA capability. It can be enabled for any user and verifies the identity of users before a BeyondTrust Remote Support session is actually launched.
    • Credential injection: If users integrate with the BeyondTrust Vault or BeyondTrust Password Safe, they can directly inject credentials into systems and end servers with just one click.

    BeyondTrust Remote Support Benefits

    Some of the benefits of using BeyondTrust Remote Support include:

    • Security and privacy: BeyondTrust Remote Support gives support teams quick access to desktops and IT systems without revealing their credentials and passwords. In addition, integrating BeyondTrust Privileged Access complements and controls access to privileged user accounts to protect mission-critical IT systems.
    • Mobile support: BeyondTrust Remote Support allows IT teams to provide instant remote support to mobile device users. The solution also supports Android smartphones and tablets as well as iOS devices (iPhone, iPad, iPod Touch).
    • ServiceNow integration: BeyondTrust Remote Support offers integrated remote support and secure chat.
    • Support across multiple systems and devices: The BeyondTrust Remote Support solution can help your organization achieve reliable remote support for end users and customers using Windows, Mac, Android, iOS, or any other operating system.

    Reviews from Real Users

    Below are some reviews and helpful feedback written by BeyondTrust Remote Support users.

    A Cybersecurity Architect at a tech vendor says, “The most valuable features are the ease of deployment, performance, pre and post-sales support, the vast majority of the localization they have done and the solution provider that they support. You can't compete with TeamViewer or any other similar products. It's completely in a class of its own.”

    An Enterprise Service Desk Systems Manager at a manufacturing company comments, "Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. I am not sure if other competing solutions offer this feature. It is pretty user-friendly. It is also good performance-wise."

    PeerSpot user Mark B., Sr VP of Business Operations at Networking Technologies and Support, Inc., explains that he thinks the solution is “Great for delivering end-user support, good at recording sessions, and very stable.


    Helping people and businesses access their digital lives from virtually anywhere, on any device.
    Offer
    Learn more about BeyondTrust Remote Support
    Learn more about LogMeIn Pro
    Sample Customers
    InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
    The North Face, Slingbox, Lutron, The Weather Company
    Top Industries
    REVIEWERS
    Manufacturing Company17%
    Financial Services Firm13%
    Consumer Goods Company13%
    University13%
    VISITORS READING REVIEWS
    Computer Software Company26%
    Comms Service Provider12%
    Government11%
    Financial Services Firm5%
    REVIEWERS
    Manufacturing Company43%
    Financial Services Firm29%
    Educational Organization14%
    Non Tech Company14%
    VISITORS READING REVIEWS
    Computer Software Company22%
    Comms Service Provider14%
    Government7%
    Healthcare Company5%
    Company Size
    REVIEWERS
    Small Business36%
    Midsize Enterprise22%
    Large Enterprise42%
    VISITORS READING REVIEWS
    Small Business19%
    Midsize Enterprise17%
    Large Enterprise64%
    REVIEWERS
    Small Business64%
    Large Enterprise36%
    VISITORS READING REVIEWS
    Small Business35%
    Midsize Enterprise17%
    Large Enterprise48%
    Buyer's Guide
    Remote Access
    June 2022
    Find out what your peers are saying about Citrix, TeamViewer, Microsoft and others in Remote Access. Updated: June 2022.
    610,518 professionals have used our research since 2012.

    BeyondTrust Remote Support is ranked 7th in Remote Access with 9 reviews while LogMeIn Pro is ranked 12th in Remote Access with 1 review. BeyondTrust Remote Support is rated 8.6, while LogMeIn Pro is rated 10.0. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of LogMeIn Pro writes "Straightforward to set up, reliable, and easily scales up to any size of company". BeyondTrust Remote Support is most compared with TeamViewer, BeyondTrust Privileged Remote Access, Microsoft Remote Desktop Services, Citrix Virtual Apps and Desktops and ServiceNow, whereas LogMeIn Pro is most compared with Microsoft Remote Desktop Services, ConnectWise Control, LogMeIn Central, Check Point Remote Access VPN and LogMeIn Rescue.

    See our list of best Remote Access vendors.

    We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.