BeyondTrust Privileged Remote Access vs BeyondTrust Remote Support comparison

BeyondTrust Privileged Remote Access and BeyondTrust Remote Support are both solutions in the Remote Access category. BeyondTrust Privileged Remote Access is ranked #18 with an average rating of 8.7, while BeyondTrust Remote Support is ranked #15 with an average rating of 8.0. BeyondTrust Privileged Remote Access holds a 2.3% mindshare in VUS, compared to BeyondTrust Remote Support’s 3.6% mindshare. Additionally, 95% of BeyondTrust Privileged Remote Access users are willing to recommend the solution, compared to 100% of BeyondTrust Remote Support users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Aug 7, 2024

BeyondTrust Remote Support and BeyondTrust Privileged Remote Access serve distinct roles in remote access solutions. Despite users being more satisfied with BeyondTrust Remote Support's pricing and customer support, BeyondTrust Privileged Remote Access offers more robust features, making it a preferred choice for critical access needs.

Features: BeyondTrust Remote Support has efficient remote session handling, ease of use, and reliable customer service. BeyondTrust Privileged Remote Access provides advanced security measures, comprehensive access controls, and extensive features for managing highly sensitive environments.

Room for Improvement: BeyondTrust Remote Support needs better performance stability, improved session connectivity, and enhanced reporting tools. BeyondTrust Privileged Remote Access requires improved integration options, more intuitive navigation, and faster initial configuration times.

Ease of Deployment and Customer Service: BeyondTrust Remote Support is known for its straightforward installation and effective customer service. BeyondTrust Privileged Remote Access, while also receiving positive feedback for deployment, requires more significant initial configuration. Both products are well-supported by their customer service teams.

Pricing and ROI: BeyondTrust Remote Support is considered cost-effective, offering a good balance between price and functionality. BeyondTrust Privileged Remote Access is more expensive but delivers substantial ROI due to its advanced features, justifying the higher cost for organizations needing stringent access controls.

To learn more, read our detailed BeyondTrust Privileged Remote Access vs. BeyondTrust Remote Support Report (Updated: December 2025).

Buyer's Guide

BeyondTrust Privileged Remote Access vs. BeyondTrust Remote Support

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of February 2026, in the Remote Access category, the mindshare of Microsoft Intune is 9.1%, down from 9.5% compared to the previous year. The mindshare of BeyondTrust Privileged Remote Access is 2.3%, down from 2.5% compared to the previous year. The mindshare of BeyondTrust Remote Support is 3.6%, up from 2.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access Market Share Distribution
Product	Market Share (%)
Microsoft Intune	9.1%
BeyondTrust Remote Support	3.6%
BeyondTrust Privileged Remote Access	2.3%
Other	85.0%

Remote Access

Featured Reviews

AkashKamble

Sr MacOS specialist engineer at Cyber24

Enables management of multiple operating systems with a single license

The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.

Read full review

Anil Kishore

Lead Engg. Information Assurance at ACPL Systems Pvt Ltd

Strong security with room for enhancements in AI analytics

We integrate with our Active Directory regarding the role-based access controls in BeyondTrust Privileged Remote Access.I have not yet utilized the endpoint least privilege management feature in BeyondTrust Privileged Remote Access. There is a ready integration guide available for BeyondTrust Privileged Remote Access, so there are no major issues. All API integration is available to integrate with. More organizations are moving towards cloud infrastructure with BeyondTrust Privileged Remote Access. They are choosing this because they do not want to manage their on-premises and other hardware infrastructure. As we are not working with other vendors, I would rate BeyondTrust Privileged Remote Access a 10 out of 10.

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Hahn Rolf

CEO at MICRODYN AG

Solution elevates team collaboration and manages remote support efficiently

For me as a user in the service desk, there is already a lot of functionality in the product. I don't have any specific ideas for improvement on that side. Some technical aspects could be improved, particularly in product management. For the end user, enhancements do not seem necessary at the moment. They could probably give the technician client a more modern interface, but the crucial factor is stable connectivity in a remote session. I see more potential for improvement on the administration side, like better transparency when a patch is installed. It would be useful for administrators to see the version and patch levels of the product easily. BeyondTrust could also enhance their quality control process before releasing a new build to ensure no new bugs are present. This is a common issue among software manufacturers.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is absolutely a positive investment."

"The user experience of Microsoft Intune is very friendly and the interface is very good."

"Intune is flexible. If you want to move a device that was previously on-prem, we can bring it to the cloud and apply all the policies. This is helpful for even those organizations that were on-prem and not on the cloud. They can also come and use these features, which are pretty cool and would be handy to protect the data and manage the devices as well."

"The most valuable feature is Intune's ability to push out updates for the security and antivirus. I also like Intune's copilot and the ability to automate processes. For example, if you have 5,000 employees who are issued new PCs and you need to set them up with everything they need."

"The feature I find most valuable in Microsoft Intune is being able to configure policies and push them directly to mobile phones."

"I rate Intune 10 out of 10."

"Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow."

"As an IT administrator, I appreciate Intune's ability to implement granular device-level policies for our organization's employees."

More Microsoft Intune pros

"I like the enterprise credential manager. It's a connector that sits in PRA and tests the credentials for the end user with a process that will clean the password. This is one of PRA's primary features and simplifies user onboarding. There aren't many restrictions or complications. We can add the user while only opening one port, which is more than enough to access the PRA server. Every organization requires only four critical servers out of a hundred and some 50 production servers."

"It is a real fortress. Its security is very strong. Multi-factor came as a feature out-of-the-box, which was big for us. That helps us meet another compliance requirement. It enforces encryption. Nobody can see what we are doing in our remote system if they happen to be listening for unencrypted traffic. That is its biggest strength."

"Based on the feedback from my colleagues who have never complained about the technical support, I would say that the product's support team is good."

"The security provided by PRA when it comes to access for remote and privileged users has been outstanding. It has met all of our objectives, everything from password rotation to securing and allowing us to clamp down access to the auditing and monitoring features."

"I'd rate the solution ten out of ten."

"We can truly elevate our admin rights while we're in there to fully take control of a system and manage it as if it was sitting right here on our desk. Most of the organization has gone to remote work or work from home. With that being the case, this solution allows us to be able to still work with our end-users, even though they're not always sitting on our network."

"The scalability is excellent."

"PRA stands on its own as a full solution. This is important because it reduces the need to maintain a lot of different services. Also, the integration between those services are sometimes not easy to maintain. So, having a solution like BeyondTrust Privileged Remote Access reducing our workload gives us enough time to work on our other issues. The system just runs and does what it is supposed to do."

More BeyondTrust Privileged Remote Access pros

"The integrated chat service with quick elevation to a full control support session has increased our service desk efficiency."

"It's very secure, and it works very well. I like their remote support feature. It can be used for our clients' desktops or anywhere where the client can be working. I'd have to say the product is very good. It's a strong solution for us."

"We are able to be more effectively connected to computers and servers all over the world."

"One of the great features is that service desk members can work together in a remote session."

"Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. I am not sure if other competing solutions offer this feature. It is pretty user-friendly. It is also good performance-wise."

"We have not encountered any issues with stability. Updates leave us with less than 30 minutes of downtime."

"The solution has been very stable. We haven't had issues at all. It doesn't crash or freeze. There aren't bugs or glitches either."

"We rarely need support for anything, but when we do, they are on it and always helpful."

More BeyondTrust Remote Support pros

Cons

"The time we have to wait to deploy policies has room for improvement."

"Customer service is not really good. I would give it a six out of ten. The main issue is the time it takes to get someone involved who truly understands what the product does."

"Not all technicians are knowledgeable of the Microsoft solution, so they have to work on that as well."

"A feature I would want to see added in Microsoft Intune is the ability to manage other non-Microsoft devices."

"One thing I would suggest is that servers are not getting managed through Microsoft Intune."

"Intune could be improved by organizing different solutions, like Defender and Sentinel, into a single package. This would allow us to focus on security while Microsoft manages other areas. Having a unified solution would drive better management of various sectors. Although the Intune user experience is good, we should continue enhancing it."

"Microsoft needs to strategize its licensing structure. When using Microsoft Intune, we bought a small scale of controls, only controlling part of the devices, though Microsoft Intune can do much more. The Intune Suite offers more features, allowing extensive integration with either internal or cloud environments without requiring third-party licensing. However, each feature has a separate license, making logistics and cost management difficult if not strategically bundled together."

"Intune could add more Linux security features and more integration with on-prem devices. The application deployments can also be improved."

More Microsoft Intune cons

"In terms of the ability to automate the creation of new accounts within it, it's still a bit laborious."

"With the current scenario of BeyondTrust Privileged Remote Access, some analytics should come with an AI/ML base and highlight if someone is doing something risky during access."

"The issue I found with the product revolves around the fact that RDP and SSH sessions take too much time, making it an area of concern where improvements are required."

"Some of the capabilities in the solution were not as available or not as outstanding as CyberArk. We had to manage whatever little was available for us, especially its recording capabilities, logs, and a number of things."

"I recommend that we improve integration with other products like PasswordSafe, aiming for smoother integration."

"Customer support used to be faster with chat options available. However, support now requires opening a ServiceNow ticket, which can be time-consuming."

"The solution is very flexible, which is a plus, but I would say the implementation requires someone with knowledge and experience, as it can be easy to get lost in all the details. The implementation process could be streamlined and simplified. Though the complexity of the solution provides greater flexibility, it requires a lot of time to understand it fully."

"I would love to have a web console and the ability to use the smart card with the web console to provide remote support. If you are on a computer that doesn't have the Bomgar console, you should be able to use the web console to provide support. That's the only thing right now. A web console is nice when you're jumping into a computer, but if you need to elevate the privileges, you currently can't do it with the smart card. If they could figure that out, that would be money."

More BeyondTrust Privileged Remote Access cons

"Non-Windows support capabilities need improvement. They need to expand into Macs, iOS, and Android. It's there now, however, there's room for growth and that's probably the best area to expand."

"The Remote support solution based on Bomgar has physical appliances deployed and leveraged to serve our multiple customers. Aging appliances are going RMA now and then."

"I would also like to see better support of Apple devices while using a Windows remote support console."

"Some technical aspects could be improved, particularly in product management."

"iOS interactive support would be a cool addition. Right now it's a non-interactive view."

"There were a few employee devices that failed during the initial deployment, which required a second deployment."

"Customer support was better in the past. About two years ago, the response times became longer."

"The possibility to integrate a chatbot would take this product to the next level."

More BeyondTrust Remote Support cons

Pricing and Cost Advice

"The price of Microsoft Intune is reasonable."

"Intune is included with our F3 and E5 licenses."

"Microsoft Intune is reasonably priced for large organizations that already have Microsoft Enterprise licenses, but it is less affordable for smaller businesses."

"Intune is moderately expensive. You can get the license bundled with Office 365 E3 or E5 licenses. The E5s are a bit expensive, but you get some cheaper solutions with Intune."

"The price of Intune is often included as part of a bundle with other Microsoft licenses, which makes it somewhat cheaper."

"Generally, we get favorable discounts, so it's not too bad. Obviously, we're looking at decreasing those wherever we can to bring value back to the public purse because it's all charity based. It's all publicly funded."

"Its price is in the medium range. It is acceptable because you're paying for the features. I am not aware of any additional costs."

"We don't get Intune as a separate module. Most of the time, we use it within an enterprise agreement like E3 or E5. Those licenses are at a good price, but what is annoying is that every single year they go higher."

More Microsoft Intune pricing and cost advice

"I wasn't directly involved in the licensing and pricing, but I can say that PRA is licensed per endpoint added to the Vault. I would advise users to take frequent exports of their license usage package; it's a simple feature that provides a spreadsheet of every machine in the Vault. This helps to cut down on duplicate licenses, which can happen by adding the same endpoint using an IP address and a fully qualified domain name, for instance. The implementation is an additional cost, and they offer several tiers, so the price varies. There are also some optional add-ons, so I would advise people to research the product well and find out precisely what they need regarding features. The Advanced Web Access add-on provides some required functionality when interfacing with websites; that's one to consider."

"The price is pretty expensive, but you get what you pay for and this is a great product."

"My client found the solution a bit expensive but considering their use case and requirements, they didn't have any other choice. As far as I know, implementation and licensing are the only costs."

"I wish it was a little bit cheaper, but when a product is as solid as this, I understand what the cost does. It helps them to make sure it stays that way. If you want a reliable, solid product, you're going to pay more."

"PRA was one of the cheapest solutions that we evaluated."

"Its price is pretty good for the features and services that it provides. It is not outrageous. I'm not aware of any additional charges or anything like that."

"Though the solution was a bit expensive, the overall pricing was average."

"Don't get into a situation where you are licensing per desktop or per person until you fully understand the licensing."

More BeyondTrust Privileged Remote Access pricing and cost advice

"Their pricing is a little bit high but it's negotiable depending on the type of client. It is approximately R6,000 per year for a user. I would rate the pricing a four out of five."

"The product maintenance and licensing costs are on the higher end, so I would carefully review how many licenses you need. The concurrent license model is helpful in this manner."

"We believe for the money, it is worth what you pay."

"I would like to order more licenses. This would allow us to support more end users concurrently."

"Bomgar has a very fair pricing structure."

"It is pretty pricey. It is not cheap. The licensing structure is not cheap. The tool is not cheap, but in the long run, it is well worth it. It is probably one of the best on the market because it is just so easy to use and easy to deploy. It gave us the ability to see what everybody was doing. It held people accountable. It gave us the accountability that we needed."

"I rate Remote Support eight out of 10 for affordability. It's definitely not the cheapest product, but you get a good return on your investment."

"It is not the most cost effective solution on the market."

More BeyondTrust Remote Support pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

10%

Manufacturing Company

10%

Financial Services Firm

10%

Government

Manufacturing Company

15%

Financial Services Firm

Computer Software Company

Government

Manufacturing Company

11%

Computer Software Company

10%

Government

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	121
Midsize Enterprise	47
Large Enterprise	156

By reviewers
Company Size	Count
Small Business	12
Midsize Enterprise	4
Large Enterprise	7

By reviewers
Company Size	Count
Small Business	16
Midsize Enterprise	9
Large Enterprise	18

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

See all answers

What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

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How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

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What do you like most about BeyondTrust Privileged Remote Access?

The product has improved remote support capabilities since it works fine.

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What needs improvement with BeyondTrust Privileged Remote Access?

Improving technical support for BeyondTrust Privileged Remote Access is essential. When I communicate with technical ...

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What is your primary use case for BeyondTrust Privileged Remote Access?

When we are using BeyondTrust Privileged Remote Access with FortiGate or some Cisco third-party products, we collabor...

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What needs improvement with BeyondTrust Remote Support?

For me as a user in the service desk, there is already a lot of functionality in the product. I don't have any specif...

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What advice do you have for others considering BeyondTrust Remote Support?

If used properly by a service desk agent, the cost of the tool is justified. The price reflects the tool's capabiliti...

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What is your experience regarding pricing and costs for BeyondTrust Remote Support?

The cost depends on the number of licenses a customer buys. For a smaller customer, the cloud solution costs around $...

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Comparisons

Jamf Pro vs Microsoft Intune

Compared 10% of the time

Workspace ONE UEM vs Microsoft Intune

Compared 8% of the time

IBM MaaS360 vs Microsoft Intune

Compared 7% of the time

ManageEngine Endpoint Central vs Microsoft Intune

Compared 6% of the time

Microsoft Entra ID vs Microsoft Intune

Compared 5% of the time

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One Identity Safeguard vs BeyondTrust Privileged Remote Access

Compared 8% of the time

BeyondTrust Password Safe vs BeyondTrust Privileged Remote Access

Compared 8% of the time

CyberArk Privileged Access Manager vs BeyondTrust Privileged Remote Access

Compared 8% of the time

WALLIX Bastion vs BeyondTrust Privileged Remote Access

Compared 6% of the time

TeamViewer Business vs BeyondTrust Privileged Remote Access

Compared 3% of the time

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TeamViewer Business vs BeyondTrust Remote Support

Compared 13% of the time

Microsoft Remote Desktop Services vs BeyondTrust Remote Support

Compared 6% of the time

ScreenConnect vs BeyondTrust Remote Support

Compared 5% of the time

TeamViewer Tensor vs BeyondTrust Remote Support

Compared 5% of the time

Claroty Platform vs BeyondTrust Remote Support

Compared 5% of the time

More BeyondTrust Remote Support Competitors

Product Reports

Buyer's Guide

Microsoft Intune

January 2026

Download Microsoft Intune product report

Buyer's Guide

BeyondTrust Privileged Remote Access

January 2026

BeyondTrust Privileged Remote Access report

Download BeyondTrust Privileged Remote Access product report

Buyer's Guide

BeyondTrust Remote Support

January 2026

Download BeyondTrust Remote Support product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

Bomgar Privileged Access

Bomgar Remote Support

Overview

Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.

Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.

What are the key features of Microsoft Intune?

Seamless Integration: Works with Microsoft 365, Azure Active Directory, and System Center for streamlined management.
Conditional Access: Enhances security with policies that restrict access based on conditions.
Autopilot: Provides zero-touch deployment for setting up new devices efficiently.
Mobile Device Management: Enables control over both personal and corporate devices.
Application Deployment: Facilitates app delivery across a range of devices.

What benefits should users look for in reviews?

Centralized Management: Reduces complexity by managing devices and applications in one place.
Security Enhancement: Protects data with features like remote wipe and compliance monitoring.
Improved Productivity: Enhances efficiency with seamless integration and automation features.
Device Scalability: Supports diverse device management for growing business needs.

In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.

Microsoft

BeyondTrust Privileged Remote Access (formerly Bomgar Privileged Access) lets you secure, manage, and audit vendor and internal remote privileged access without a VPN.

Privileged Remote Access provides visibility and control over third-party vendor access, as well as internal remote access, enabling your organization to extend access to important assets, but without compromising security.

Features include:

- Privileged Access Control: Enforce least privilege by giving users the right level of access.

- Monitor Sessions: Control and monitor sessions using standard protocols for RDP, VNC, HTTP/S, and SSH connections.

- Reduce the Attack Surface: Reduce attacks by consolidating the tracking, approval, and auditing of privileged accounts in one place and by creating a single access pathway.

- Integrate with Password Management: Inject credentials directly into servers and systems with just one click, so users never need to know or see plain text credentials.

- Mobile & Web Consoles: Use mobile apps or web-based consoles anytime, anywhere.

- Audit & Compliance: Create audit trails, session forensics, and other reporting features by capturing detailed session data in real-time or post- session review, and provide attestation reports to prove compliance.

BeyondTrust

BeyondTrust Remote Support is software built to help organizations gain access to and support nearly any remote computer or mobile device with a single solution. BeyondTrust Remote Support works across Windows, Mac, and Linux and gives you access and control whether a device is on or off the network.

BeyondTrust Remote Support Features

BeyondTrust Remote Support has many valuable key features. Some of the most useful ones include:

Remote access and control: IT administrators have the ability to resolve issues at light speed, improving productivity and also end-user satisfaction.

Efficiency and scale: With BeyondTrust Remote Support, you can manage unattended access to any system and you can also create mass installer packages.

Compliance: BeyondTrust Remote Support allows you to automatically monitor activity in real time, record all session activity, and produce a detailed audit log without interfering with service desk processes.

Team and permissions administration: By using BeyondTrust Remote Support, you can Implement security across your service desk with granular role and permissions settings.

Native 2FA: BeyondTrust Verify is a TOTP native 2FA capability. It can be enabled for any user and verifies the identity of users before a BeyondTrust Remote Support session is actually launched.

Credential injection: If users integrate with the BeyondTrust Vault or BeyondTrust Password Safe, they can directly inject credentials into systems and end servers with just one click.

BeyondTrust Remote Support Benefits

Some of the benefits of using BeyondTrust Remote Support include:

Security and privacy: BeyondTrust Remote Support gives support teams quick access to desktops and IT systems without revealing their credentials and passwords. In addition, integrating BeyondTrust Privileged Access complements and controls access to privileged user accounts to protect mission-critical IT systems.

Mobile support: BeyondTrust Remote Support allows IT teams to provide instant remote support to mobile device users. The solution also supports Android smartphones and tablets as well as iOS devices (iPhone, iPad, iPod Touch).

ServiceNow integration: BeyondTrust Remote Support offers integrated remote support and secure chat.

Support across multiple systems and devices: The BeyondTrust Remote Support solution can help your organization achieve reliable remote support for end users and customers using Windows, Mac, Android, iOS, or any other operating system.

Reviews from Real Users

Below are some reviews and helpful feedback written by BeyondTrust Remote Support users.

A Cybersecurity Architect at a tech vendor says, “The most valuable features are the ease of deployment, performance, pre and post-sales support, the vast majority of the localization they have done and the solution provider that they support. You can't compete with TeamViewer or any other similar products. It's completely in a class of its own.”

An Enterprise Service Desk Systems Manager at a manufacturing company comments, "Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. I am not sure if other competing solutions offer this feature. It is pretty user-friendly. It is also good performance-wise."

PeerSpot user Mark B., Sr VP of Business Operations at Networking Technologies and Support, Inc., explains that he thinks the solution is “Great for delivering end-user support, good at recording sessions, and very stable.

BeyondTrust

Sample Customers

Mitchells and Buzzers, Callaway

Horizon Beverage, Air Liquide, Gateway Bank of Florida

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation

Buyer's Guide

BeyondTrust Privileged Remote Access vs. BeyondTrust Remote Support

December 2025

Free Report: BeyondTrust Privileged Remote Access vs. BeyondTrust Remote Support

Find out what your peers are saying about BeyondTrust Privileged Remote Access vs. BeyondTrust Remote Support and other solutions. Updated: December 2025.

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