LogMeIn Pro vs LogMeIn Rescue comparison

LogMeIn Pro and LogMeIn Rescue are both solutions in the Remote Access category. LogMeIn Pro is ranked #24, while LogMeIn Rescue is ranked #20. LogMeIn Pro holds a 1.8% mindshare in VUS, compared to LogMeIn Rescue’s 2.3% mindshare. Additionally, 86% of LogMeIn Pro users are willing to recommend the solution, compared to 100% of LogMeIn Rescue users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Aug 7, 2024

LogMeIn Pro and LogMeIn Rescue are both remote access tools with distinct features, user feedback, and pricing structures. LogMeIn Rescue is perceived as superior due to its advanced features, making it worth the price.

Features: LogMeIn Pro offers easy setup, reliable performance, and satisfactory customer service. LogMeIn Rescue includes remote diagnostics, multi-platform support, and a comprehensive toolset.

Room for Improvement: LogMeIn Pro needs better session management, improved integration capabilities, and enhanced customer support. LogMeIn Rescue could benefit from a more intuitive updating process, reduced complexity in initial setup, and less cumbersome deployment.

Ease of Deployment and Customer Service: LogMeIn Pro is praised for its straightforward deployment and good customer service. LogMeIn Rescue offers more robust support but takes longer to deploy due to its extensive features.

Pricing and ROI: LogMeIn Pro's pricing is more affordable with better immediate ROI. LogMeIn Rescue, despite a higher cost, delivers better long-term value through its extensive feature set.

To learn more, read our detailed LogMeIn Pro vs. LogMeIn Rescue Report (Updated: April 2026).

Buyer's Guide

LogMeIn Pro vs. LogMeIn Rescue

April 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of May 2026, in the Remote Access category, the mindshare of Microsoft Intune is 7.1%, down from 10.5% compared to the previous year. The mindshare of LogMeIn Pro is 1.8%, up from 1.5% compared to the previous year. The mindshare of LogMeIn Rescue is 2.3%, up from 2.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access Mindshare Distribution
Product	Mindshare (%)
Microsoft Intune	7.1%
LogMeIn Rescue	2.3%
LogMeIn Pro	1.8%
Other	88.8%

Remote Access

Featured Reviews

Varun Mehra

collaboration support engineer at a retailer with 11-50 employees

Centralized device management has transformed security and streamlined remote provisioning

One area where Microsoft Intune can improve is the user interface. Sometimes the portal feels a bit complex and not very intuitive, especially for new users, and it can take time to find specific settings. Another point is troubleshooting. While logs are available, the diagnostic policies and sync issues can still be time-consuming and not very straightforward. I also feel that reporting could be more detailed and customizable. The built-in reports are helpful, but for deeper insights, I often need to rely on additional tools. Overall, it is a strong solution, but improving usability and troubleshooting experience would make it even better. While Microsoft Intune works very well within the Microsoft ecosystem, the integration of some third-party tools could be smoother and require less customization. Support is another area that could improve, as sometimes response times can be slow, and resolving complex issues may take longer than expected. In terms of features, I think more advanced automation and built-in remediation options would be helpful since common issues can be fixed automatically without manual intervention.

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Kelsey Braun

Information Technology Specialist at Allegheny Coupling

Good remote services feature and easy to setup

With LogMeIn Pro, we could connect up to 10 computers, and having an option for something in between would be good. Like, we went from 10 to the next level, which was around 50 or so. If there was a tier, perhaps around 20, that I would have probably purchased, and it would have been a better fit for what I needed.

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Aditya Chhibber

Regional Partner Manager - India at To be determined Company

Easy setup and effective support

I am with the company that sells LogMeIn Rescue. So, we engage with end customers, enterprise customers, manufacturing customers, BFSI customers, and healthcare customers. We try to find their use cases and provision our solution accordingly. For instance, if someone is in manufacturing and wants…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"From my perspective, I appreciate the scalability in Microsoft Intune and the portal management, which is extremely intuitive and very simple to use."

"EAM is a godsend."

"The most valuable aspect of the product is data loss prevention, which is really a benefit of the platform in general."

"Intune significantly simplifies application deployment, mobile application management, and policy enforcement, such as restricting user access to specific applications, thereby enhancing overall environment security."

"If any user tries to access company data, it directly interacts with the conditional access policy. This helps us protect our data and set the criteria for how data can be accessed and shared."

"Our main use is Intune's management of mobile devices, like Android or iPhone devices. The application performs quite well for both types. We successfully managed almost 3,000 endpoints."

"I would say right now that Microsoft Intune is one of the best solutions."

"Microsoft Intune has had a very positive impact on our organization, especially in terms of security and efficiency."

More Microsoft Intune pros

"I can copy information and put it into a presentation that I may be putting together at another location."

"Having it in a central location, all the different groups, and being able to ad-hoc or at will log on to whichever computer system I need to get to from a central spot."

"If I could give it an 11 out of 10 I would, but I definitely give it a 10. It saves me time, it saves me headaches, it saves me a lot of problems, and I'm able to fix things quickly and move on. I can get in and out of the computer without anyone really even knowing that I fixed something."

"In our experience, we haven't had any issues; it's been stable, we're able to get to it, and it helps us run our business and service our employees better."

"The ROI is almost instantaneous, in that it aggregates multiple functions into one, and allows for proactive actions that could otherwise cause some downtime or inconvenience."

"Being able to remote access my computer means I can work at night from my house, so I can catch up and get stuff done."

"It improves time and efficiency, both."

"The remote services feature is definitely the most valuable, along with the capability to print remotely."

More LogMeIn Pro pros

"Customer satisfaction went up by 40 percent and productivity for my staff went up by 30 percent."

"It works with different operating systems, I can connect to a PC or Mac."

"Customer satisfaction went up by 40 percent and productivity for my staff went up by 30 percent."

"The ability see iOS devices helps us out a lot because the majority of our users are iOS device users."

"The initial setup was straightforward and simple; we did not have any training, we just installed it and were able to use it right away."

"For people whose computers we maintain, we can have those computers on file. Without having somebody to invite us, we can actually log in automatically, and that’s unlimited."

"The most valuable feature is the ability for people to use LogMeIn's app that we install with our software, to bring us online with one click, so we can view their computer screens. It's easy and a lot of folks like it."

"The time it takes to troubleshoot one of our users is cut significantly."

More LogMeIn Rescue pros

Cons

"No option to do end-to-en macOS management. Slow implementation of policies."

"I would say the interface and dashboard summarizing the devices' status and compliance could be improved."

"We are facing issues with Apple products. With macOS and iOS, there are some difficulties with the updates because we cannot get full control of Apple products. In the case of Windows, it is fine, but in the case of Apple, we have some difficulties. We cannot control everything through Intune."

"Reporting could be improved. It needs to be more expensive and robust."

"The biggest improvement could be in the implementation, the ease of the implementation of it."

"We face multiple scenarios where IT decision-makers request specific policy implementations, however, due to product limitations, we cannot fulfill these requests."

"In an upcoming release, I would like to see some kind of analytics report."

"The feature that allows us to import the business application from the configuration manager to Intune is not very good at this time."

More Microsoft Intune cons

"Lower the price for an individual user. The company does not scale the price based upon use."

"The high pricing of the product is its only shortcoming that needs improvement."

"With Windows 10 we've had some issues with it crashing, and certain antivirus products cause it to fail. For the most part it's stable, but we do have an occasional crash mainly related to new operating systems. The new Microsoft Server and the new Windows operating systems sometimes have issues with it. But for the most part, in anything under, say, Windows 7, Windows 8, those seem to be pretty stable, and with the Microsoft Server 2012 and below, it's all stable. And I don't necessarily think it's LogMeIn. I think it may be Microsoft, to be honest with you."

"Everything has to be done over the web, via email, or something like that. You can't talk to a human being. That bothers me a lot."

"The only issue is that they could have a tier between 10 seats and 50."

"Remote Access for external and internal customers."

"At certain times of the day, during the "rush hour," it's very slow. I don't know if it's the latency of the internet or the amount of people on it in the afternoon at 4:00, 5:00pm. Getting data transferred takes a longer time than other times of the day."

"LogMeIn is a great product, and unfortunately, is a necessary evil."

More LogMeIn Pro cons

"I would like to see a mobile client that would work on an iPad, so I do not always have to be on a PC or a full-blown Mac operating system."

"The solution’s pricing could be improved."

"I do wish there was an application to manage all of the admin properties of the subscription, rather than having to use the web portal."

"They need to improve their technical support."

"The one big problem that I have with LogMeIn Rescue is, I use a Mac, and the Mac agent crashes at least once a day."

"You should be able to remote on an iPhone like you remote on an Android. It is not the same experience."

"The billing team was poor when fixing their billing mistake and customer service was missing in action."

More LogMeIn Rescue cons

Pricing and Cost Advice

"We use Defender ATP and E5 licenses."

"We have the business premium licenses for the solution."

"No one can compete with Microsoft when it comes to price, and the features it is offering."

"I don't have any problem as far as cost is concerned. It is bundled with our license."

"There is a license required to use the solution. If you're core users in Office 365, for example, you have Outlook email and E3 license, this is only email. You have to buy an EMS license to have Microsoft Intune. It is expensive."

"As a partner, we always look for how we can generate more revenue from a consulting point of view, but I do not see any complaints from the customer side regarding pricing, so they are satisfied with it."

"It's affordable. In comparison to the competitors, the price depends on what features you need from Intune, but it's affordable. There are no hidden costs, but there are some features that go for a premium price. Those are the add-ons for which you have to pay extra."

"Microsoft Intune is not cost-effective as a standalone product."

More Microsoft Intune pricing and cost advice

"Lower the price for an individual user. "

"It is pricey. When they renew me, they always boost it up, I call them and they cut it back a little bit."

"We're paying $839 a year, so we're paying about $70 a month. We're using the smallest version of Pro."

"I am very happy to say that I have been very satisfied with the LogMeIn product, except for the escalation of the price. "

"The price point has gone up significantly. We used to have a lot of other customers. I used to sell it to other customer sites. But they've moved to TeamViewer, SiteSecure, and several others. There are four or five others that they went to because they're being more competitive on their pricing."

"I think it's competitively priced. I haven't priced it out since we started with it, but the yearly subscription fee is worth it. It's not outrageous, and I believe that it's worth it for our company to pay the fees for the use of the product."

"It is expensive, but in the long run we still come out ahead, because it saves us so much labor and downtime driving from one location to the other. In the end it's well worth the expense."

"I have a tiered pricing. If I wanted to subscribe for three years, I will get a discount for that."

More LogMeIn Pro pricing and cost advice

"Right now, I'm using ScreenConnect, which is about $45 per technician. Unless I buy LogMeIn with a large license and commit for the long-term and prepay, I will have to pay almost $120 per user a month. It's almost three times the price over the normal price for ScreenConnect, which is very similar in regards to all of the features that LogMeIn Rescue can do."

"Pricing is reasonable and easily offsets other costs, while resolving issues in a much quicker timeframe."

"It is on the medium to high side. For us, it is worth it. For the amount of time they save us, it pretty much pays for itself."

"It's definitely worth the value."

"I did look into a couple of other products, TeamViewer in particular, at one point. The price point of Rescue, compared to some of the other things that are in the marketplace right now, is high. But it's what I would call the "Cadillac" of the industry."

"The pricing is a little on the higher side, though."

"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten."

"The rescue model is licensed by user."

More LogMeIn Rescue pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

10%

Manufacturing Company

Computer Software Company

Government

Comms Service Provider

10%

Manufacturing Company

Financial Services Firm

Marketing Services Firm

Manufacturing Company

10%

Construction Company

Comms Service Provider

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	154
Midsize Enterprise	59
Large Enterprise	181

By reviewers
Company Size	Count
Small Business	11
Large Enterprise	5

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	1
Large Enterprise	2

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Microsoft Entra ID vs Microsoft Intune

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Compared 18% of the time

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Compared 12% of the time

ScreenConnect vs LogMeIn Pro

Compared 11% of the time

BeyondTrust Remote Support vs LogMeIn Pro

Compared 10% of the time

Parallels Access vs LogMeIn Pro

Compared 3% of the time

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TeamViewer vs LogMeIn Rescue

Compared 17% of the time

ScreenConnect vs LogMeIn Rescue

Compared 9% of the time

GoTo Resolve vs LogMeIn Rescue

Compared 9% of the time

Microsoft Remote Desktop Services vs LogMeIn Rescue

Compared 8% of the time

BeyondTrust Remote Support vs LogMeIn Rescue

Compared 4% of the time

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Product Reports

Buyer's Guide

Microsoft Intune

April 2026

Download Microsoft Intune product report

Buyer's Guide

LogMeIn Pro

May 2026

Download LogMeIn Pro product report

Buyer's Guide

LogMeIn Rescue

May 2026

Download LogMeIn Rescue product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

No data available

Overview

Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.

Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.

What are the key features of Microsoft Intune?

Windows Autopilot: Automates device setup for rapid deployment.
Azure Active Directory Integration: Enhances user policy management.
Reporting and Analytics: Improves compliance visibility.
Mobile Application Management: Ensures app security without compromising personal data.
Cloud-Based Management: Allows management from any location.

What benefits and ROI can users expect?

Time Efficiency: Automation reduces time in policy enforcement and configuration updates.
Enhanced Security: Ensures data protection across corporate-owned and BYOD devices.
Improved Compliance: Advanced reporting tools enhance compliance visibility.
Flexible Management: Cloud-based nature supports management from any location.

In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.

Microsoft

LogMeIn Pro provides efficient remote access capabilities, enabling centralized management and secure connection from anywhere. It offers streamlined services for IT teams looking to optimize their remote operations and support systems.

LogMeIn Pro is a robust tool that enables seamless remote access, facilitating IT teams in supporting widespread locations without physical site visits. Its integration with Kaspersky Security Suite ensures dependable performance and secure access. Users benefit from features such as remote data transfer, remote printing, organizing computer groups, and secure server access. While it assists in reducing a company's operational footprint, there are areas for expansion, like more intuitive navigation, flexible pricing structures, and responsive data transfer rates during heavy usage periods. Additional desires include better remote printing in basic versions, enhanced file sharing methods, integrated communication tools, native PowerShell support, and smoother Windows updates.

What are the key features of LogMeIn Pro?

Seamless Remote Access: Provides easy connection to desktops and systems from any location.
Password Automation: Simplifies security management by automating user credentials.
Centralized Access: Facilitates management across multiple systems with a single interface.
Integration with Kaspersky Security: Enhances system protection and reliable performance.

What benefits and ROI can users expect from LogMeIn Pro?

Time Savings: Reduces need for on-site visits, allowing for efficient problem resolution.
Enhanced Productivity: Remote capabilities allow users to manage tasks from anywhere.
Cost Efficiency: Lowers travel and operational costs through centralized remote management.

Companies utilize LogMeIn Pro across sectors to manage IT systems, support clients without visits, and transfer data between locations. It's particularly useful in industries such as retail for managing convenience stores and for remote work, ensuring uninterrupted service while traveling or overseeing operations across states.

GoTo

LogMeIn Rescue offers remote IT support with features like remote access, unattended access, and file transfer, ensuring efficient problem-solving. Its compatibility with diverse systems makes it a valuable tool for IT professionals.

Renowned for its ease of use, speed, and broad compatibility, LogMeIn Rescue allows technicians to manage PCs through firewalls, view event logs, and offer live support unobtrusively. Its simplicity and reliability make it essential for remote IT support, although it faces challenges with mobile integration and system crashes, especially on Mac. Users have noticed outdated interfaces and limited iOS support, emphasizing a need for better iPad and iPhone functionality. Integration with other LogMeIn products is lacking, with frequent updates adding to user concerns.

What are LogMeIn Rescue's key features?

Remote Access: Enables secure connection to client systems for troubleshooting.
Unattended Access: Allows access without user intervention.
File Transfer: Facilitates easy exchange of files for resolution and updates.
Screen Sharing: Provides visual support by sharing client screens.
Safe Mode Reboot: Troubleshoots challenging issues in safe mode.

What benefits should users look for in LogMeIn Rescue reviews?

Ease of Use: Simplifies technical support processes.
Efficiency: Reduces time spent solving IT issues remotely.
Comprehensive Toolset: Offers a wide range of tools for IT management.
Reduced On-Site Visits: Minimizes the need for physical presence for support.

LogMeIn Rescue is widely implemented in IT support, manufacturing, and healthcare. Technicians remotely access workstations, servers, and mobile devices to troubleshoot, update, and provide training. This approach enhances efficiency and decreases the necessity for on-site visits, supporting immediate and routine tasks.

GoTo

Sample Customers

Mitchells and Buzzers, Callaway

The North Face, Slingbox, Lutron, The Weather Company

Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.

Buyer's Guide

LogMeIn Pro vs. LogMeIn Rescue

April 2026

Free Report: LogMeIn Pro vs. LogMeIn Rescue

Find out what your peers are saying about LogMeIn Pro vs. LogMeIn Rescue and other solutions. Updated: April 2026.

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