We performed a comparison between LogMeIn Pro and LogMeIn Rescue based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I can login to my office computer, go into all of my software, and work from a remote location."
"This is a very reliable product and I've never had it crash."
"The most valuable feature is having it in a central location, all the different groups, and being able to ad-hoc or at will log on to whichever computer system I need to get to from a central spot."
"The biggest thing is the flexibility, you can use it as long as you can get an internet connection. You can use it pretty much anywhere you're at. It just makes it a lot easier. We are a small staff, and if nobody is in the office, LogMeIn gives us secure access to get in there."
"I can use it for training, which I have done. As a person sits in front of the computer they can watch what I do, or I can watch what they do."
"I would tell others who are looking into this solution that I feel that it's a secure solution. I never had any issues with its security element. I think that it's very simple to use. I think it is user-friendly, and you can work between computers pretty well on it."
"Technical support was able to address everything that I asked in a timely, responsible, satisfactory manner."
"The ability to easily connect back and retrieve data from the computer systems that I have."
"I will say 100% in five years, I do not think we have had to use technical support for anything."
"I tried different software out there and LogMeIn Rescue has the best compatibility. Something else might work, but you have conflict with so many networks. LogMeIn has the best ratio of almost 99% connection. Whereas, with some other software, you are lucky if you get 80%."
"The multiple connect methods really help with users who are not tech savvy or knowledgeable about their own computers."
"It allows us to rapidly solve issues for our customers on a remote basis, regardless of the location of the customer."
"Ability to save a permanent remote connection, hold, and/or transfer."
"Being able to reboot computers into safe mode, when needed. That has come in handy in regards to IT troubleshooting."
"The ability to run it as a console when I log in. It thinks I'm there. It allows me to do file transfers. It allows me to see event logs through the utility, as opposed to having to open them on the client machine, so I can help troubleshoot unobtrusively."
"it's very easy to use, it's very efficient."
"It's never cheap enough. If we got it for free, that would be perfect. But I know it's not and won't be free. It's always going to be too expensive for me because we're a small company."
"With Windows 10 we've had some issues with it crashing, and certain antivirus products cause it to fail. For the most part it's stable, but we do have an occasional crash mainly related to new operating systems. The new Microsoft Server and the new Windows operating systems sometimes have issues with it. But for the most part, in anything under, say, Windows 7, Windows 8, those seem to be pretty stable, and with the Microsoft Server 2012 and below, it's all stable. And I don't necessarily think it's LogMeIn. I think it may be Microsoft, to be honest with you."
"The high pricing of the product is its only shortcoming that needs improvement."
"It does go down sometimes. You try to login, it tells you the workdesk computer is not available. It does kick you off a lot."
"Remote Access for external and internal customers."
"Maybe they can come up with a plan if you only use it for login and, occasionally, printing. Maybe you can charge what you used to charge and then if we want to use it for files or things that are more sophisticated, charge a little more."
"The only issue is that they could have a tier between 10 seats and 50."
"The user interface needs improvement. Mostly, it's pretty intuitive for what I need to do, but the extra elements to it seem very complex, so I don't really try to even use those. For example, document sharing, file stuff. I can do the log-in part, but the additional features are kind of complex."
"Secondly, the product needs improvement on mobile interfaces because on mobile devices it doesn't perform very well. On computers, it is good, with desktops, laptops, it is good. Sometimes iPad is good, but going with other devices, like Android or Windows on smart phones, it's always a problem."
"I would like to see a mobile client that would work on an iPad, so I do not always have to be on a PC or a full-blown Mac operating system."
"The interface is not user-friendly. It looks a little outdated. I think the options are there. I think just the layout needs improvement."
"You should be able to remote on an iPhone like you remote on an Android. It is not the same experience. Unless you are very savvy on iOS, you are pretty much lost."
"The pricing, is a little on the high end but it's proven itself to be worth it for sure."
"Their ability to support mobile has been really problematic. I've seen other products that have done a better job in supporting mobile products. LogMeIn has just never been able to come up to par there, and that would be a detractor. They've been talking about supporting mobile for 10-plus years, and I really haven't seen any improvement on that."
"Support to remotely control more mobile devices' screens is desperately needed. It is sad to see how long this product has been out and how many phones are still not supported for, specifically, remote screen control."
"I do wish there was an application to manage all of the admin properties of the subscription, rather than having to use the web portal."
LogMeIn Pro is ranked 14th in Remote Access with 20 reviews while LogMeIn Rescue is ranked 13th in Remote Access with 20 reviews. LogMeIn Pro is rated 9.0, while LogMeIn Rescue is rated 9.0. The top reviewer of LogMeIn Pro writes "Good remote services feature and easy to setup". On the other hand, the top reviewer of LogMeIn Rescue writes "Easy setup and effective support ". LogMeIn Pro is most compared with Microsoft Remote Desktop Services, ConnectWise ScreenConnect, BeyondTrust Remote Support, LogMeIn Central and Dameware Remote Support, whereas LogMeIn Rescue is most compared with GoToAssist, Microsoft Remote Desktop Services, TeamViewer, LogMeIn Central and BeyondTrust Remote Support. See our LogMeIn Pro vs. LogMeIn Rescue report.
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