BeyondTrust Remote Support vs Microsoft Remote Desktop Services comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between BeyondTrust Remote Support and Microsoft Remote Desktop Services based on real PeerSpot user reviews.

Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed BeyondTrust Remote Support vs. Microsoft Remote Desktop Services Report (Updated: March 2024).
765,386 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"I like Remote Support's ability to connect to a system without end-user interaction. A support engineer can log in to the system if a user is stuck and doesn't know where to go. This is helpful when conference room computers get locked down and the user can't access the guest OS.""The jump to feature function is the most valuable to us as it allows us to directly remote control customers.""The file transfer feature allows IT to provide needed drivers and files without interfering with the employee's workflow.""Remote Support 16.2 introduced Web Interface for Representative Console.with same functions as Desktop Console.""We have the ability to securely assist users remotely with a stable product, which allows for reporting capabilities, SAML authentication, and ServiceNow integration.""We are able to be more effectively connected to computers and servers all over the world.""We have not encountered any issues with stability. Updates leave us with less than 30 minutes of downtime.""Remote sessions are automatically recorded so there is a history of all coding and scripting."

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"The most valuable feature of Microsoft Remote Desktop Services is the ability to remote into a system that is not on-premises.""Good screen draw feature and ability to use two monitors.""The installation is straightforward.""The installation of Microsoft Remote Desktop Services was easy.""I like that it works. In most cases, it's predictable. You know what you get.""The performance is one of the main features of this solution.""The most valuable features are the desktop session and desktop virtualization.""It's simple and easy to use."

More Microsoft Remote Desktop Services Pros →

Cons
"The screen annotation tools could be expanded. I would like to see a text/typing annotation tool.""It is pricey. It would be nice if it weren't so expensive because then you could afford more licenses and have more people involved, but I get it. They do have something that's unique compared to some of their competitors out on the market. It is a very robust and safe tool. If the price could come down, that'd be great.""Lacks remote support and privileged remote access in the one product.""​The possibility to integrate a chatbot would take this product to the next level​.""We sometimes have trouble accessing servers because of credentialing and multifactor authentication issues with PAM.""They need to ensure that the remote support is compatible with the other cloud solution providers, like Huawei. Currently it is only compatible with Azure, AWS and KVM.""I would like to see more integration with iOS devices along with better connectivity and communication with these devices.""Lacks some kind of voice communication option."

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"The most valuable feature of Microsoft Remote Desktop Services is its security and simple configuration.""Microsoft Remote Desktop Services could improve by having a better application for managing multiple sessions. There used to be one but they stopped supporting it.""Sometimes the server stops working, and we don’t know why. Occasionally we’ll get a message to the effect of "There is no remote license."""The pricing could be better.""Microsoft Remote Desktop Services could improve by allowing the sharing of the office application. For example, the ability to replace a PC when something is wrong.""Microsoft should be more compatible with other operating system.""I want to connect easily from an external network even when I'm not in my enterprise or company. It should be easy to connect or integrate Microsoft Teams, for example, with Microsoft Remote Desktop Services.""It could be made simpler from a management perspective."

More Microsoft Remote Desktop Services Cons →

Pricing and Cost Advice
  • "This product provides value for money."
  • "​The product maintenance and licensing costs are on the higher end, so I would carefully review how many licenses you need. The concurrent license model is helpful in this manner.​"
  • "Pricing is reasonable for what the service is offering. If it is looked at from a purely remote control perspective then it might appear expensive, but it is the wider functionality that should be considered too."
  • "Bomgar has a very fair pricing structure."
  • "Although the upfront cost is a bit overwhelming, the appliance will pay for itself in less than two years."
  • "The setup is complex. Purchase the remote implementation service and make them slow down and work with you."
  • "I would like to order more licenses. This would allow us to support more end users concurrently."
  • "I highly recommend using the tech team properly trained by Bomgar. This will help the tool be more useful."
  • More BeyondTrust Remote Support Pricing and Cost Advice →

  • "The pricing is moderate."
  • "The solution has a perpetual license and it is purchased upfront."
  • "It will probably cost about $500 USD to get the resources set up in the cloud."
  • "Although not an expensive product, pricing is always something that can be improved."
  • "It's not an expensive solution."
  • "It's not an expensive product."
  • "Its licensing is on a yearly basis. We're on the educational or academic license, and our terms are good. We're very happy with the pricing."
  • "The pricing could always be improved."
  • More Microsoft Remote Desktop Services Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote clients.
    Top Answer:The local partners for BeyondTrust Remote Support are not enough in numbers. There are not enough product partners in Turkey, making it difficult for me to get assistance. The aforementioned area can… more »
    Top Answer:I can recommend the product, but it is important to note that it is expensive. Though I am not a very good expert with BeyondTrust Remote Support, I think one can get and use another product very… more »
    Ranking
    7th
    out of 45 in Remote Access
    Views
    3,208
    Comparisons
    1,802
    Reviews
    7
    Average Words per Review
    503
    Rating
    8.6
    2nd
    out of 45 in Remote Access
    Views
    10,005
    Comparisons
    8,806
    Reviews
    38
    Average Words per Review
    405
    Rating
    8.1
    Comparisons
    Also Known As
    Bomgar Remote Support
    Remote Desktop Services, MS Remote Desktop Services
    Learn More
    Overview

    BeyondTrust Remote Support is software built to help organizations gain access to and support nearly any remote computer or mobile device with a single solution. BeyondTrust Remote Support works across Windows, Mac, and Linux and gives you access and control whether a device is on or off the network.

    BeyondTrust Remote Support Features

    BeyondTrust Remote Support has many valuable key features. Some of the most useful ones include:

    • Remote access and control: IT administrators have the ability to resolve issues at light speed, improving productivity and also end-user satisfaction.
    • Efficiency and scale: With BeyondTrust Remote Support, you can manage unattended access to any system and you can also create mass installer packages.
    • Compliance: BeyondTrust Remote Support allows you to automatically monitor activity in real time, record all session activity, and produce a detailed audit log without interfering with service desk processes.
    • Team and permissions administration: By using BeyondTrust Remote Support, you can Implement security across your service desk with granular role and permissions settings.
    • Native 2FA: BeyondTrust Verify is a TOTP native 2FA capability. It can be enabled for any user and verifies the identity of users before a BeyondTrust Remote Support session is actually launched.
    • Credential injection: If users integrate with the BeyondTrust Vault or BeyondTrust Password Safe, they can directly inject credentials into systems and end servers with just one click.

    BeyondTrust Remote Support Benefits

    Some of the benefits of using BeyondTrust Remote Support include:

    • Security and privacy: BeyondTrust Remote Support gives support teams quick access to desktops and IT systems without revealing their credentials and passwords. In addition, integrating BeyondTrust Privileged Access complements and controls access to privileged user accounts to protect mission-critical IT systems.
    • Mobile support: BeyondTrust Remote Support allows IT teams to provide instant remote support to mobile device users. The solution also supports Android smartphones and tablets as well as iOS devices (iPhone, iPad, iPod Touch).
    • ServiceNow integration: BeyondTrust Remote Support offers integrated remote support and secure chat.
    • Support across multiple systems and devices: The BeyondTrust Remote Support solution can help your organization achieve reliable remote support for end users and customers using Windows, Mac, Android, iOS, or any other operating system.

    Reviews from Real Users

    Below are some reviews and helpful feedback written by BeyondTrust Remote Support users.

    A Cybersecurity Architect at a tech vendor says, “The most valuable features are the ease of deployment, performance, pre and post-sales support, the vast majority of the localization they have done and the solution provider that they support. You can't compete with TeamViewer or any other similar products. It's completely in a class of its own.”

    An Enterprise Service Desk Systems Manager at a manufacturing company comments, "Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. I am not sure if other competing solutions offer this feature. It is pretty user-friendly. It is also good performance-wise."

    PeerSpot user Mark B., Sr VP of Business Operations at Networking Technologies and Support, Inc., explains that he thinks the solution is “Great for delivering end-user support, good at recording sessions, and very stable.


    Microsoft Remote Desktop Services is a highly regarded remote access tool in addition to being a top-ranked Virtual Desktop Infrastructure (VDI) solution in the marketplace today.

    Microsoft Remote Desktop Services (RDS) is a suite of valuable elements of the Windows operating system (OS) that serve specific desired objectives. Microsoft RDS integrates various features that allow approved users to gain access to graphical desktops and Windows applications remotely. Approved users are able to deploy applications or even a complete desktop without having to install anything on their devices. Everything remains in the cloud. This ensures that there are never any compatibility issues and keeps the organization's original network secure at all times. Administrators are also able to ensure that data cannot be stored in any unapproved location, such as the local device, unapproved drives, or any other location.

    Microsoft RDS makes it easy for business organizations to access Windows Desktops and other Windows applications remotely to ensure today’s busy enterprise organizations are able to maintain the highest levels of productivity at all times. There are two basic ways organizations can effectively utilize RDS.


    • Microsoft Remote Desktop Component: This allows users to connect with various alternate desktops from their current device. Once the user has gained a secure connection based on the approved administrative permissions, the user can seamlessly access and interact with the remote desktop. Users have the feeling of having this new virtual desktop installed directly on their machine.


    • RemoteApp: Users are able to easily access cloud-based applications via their own personal desktop computers or other approved mobile devices. This application ensures overall application management is centralized and consistent throughout the entire business enterprise.


    Microsoft Remote Desktop Services Benefits

    Microsoft Remote Desktop Services has many benefits. Some of its most valuable benefits include:


    • Access Windows applications remotely from any device
    • Enhanced consistent application performance
    • Increased computing resources
    • Secure cloud-based data storage.
    • Streamlined management processes
    • Reduction in technical administrative resources
    • Reduction in hardware and device costs.
    • Improved employee productivity
    • Cost-effective
    • Improved Profitability
    • Reduce carbon footprint


    Microsoft Remote Desktop Services makes it easy for busy enterprise organizations to stay productive and remain competitive in today’s aggressive marketplace. An organization's end-users can be given access to their own specific desktops from any location, anytime, using any approved device. Additionally, users can access Microsoft applications without having an effect on their device's resource capacity or performance.

    Reviews from Real Users

    “What I found most valuable in Microsoft Remote Desktop Services is accessibility because the solution lets you take control of your computer remotely, and that's a good feature.” Pascal B., IT consultant at Secoptrial

    “The most valuable features of Microsoft Remote Desktop Services are unification, central management, and accessibility.” Jan S. Solution Architect at a tech services company

    “The most valuable features are that it is fast and cost-effective. I am not aware of a replacement currently on the market.” Ramon H. Director at Empaco

    Sample Customers
    InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
    Bank Alfalah Ltd.
    Top Industries
    REVIEWERS
    Manufacturing Company16%
    Financial Services Firm12%
    Consumer Goods Company12%
    University12%
    VISITORS READING REVIEWS
    Computer Software Company16%
    Government10%
    Financial Services Firm9%
    Manufacturing Company6%
    REVIEWERS
    Financial Services Firm17%
    Manufacturing Company12%
    Computer Software Company10%
    Healthcare Company7%
    VISITORS READING REVIEWS
    Computer Software Company13%
    Government9%
    Financial Services Firm8%
    Manufacturing Company8%
    Company Size
    REVIEWERS
    Small Business37%
    Midsize Enterprise22%
    Large Enterprise41%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise13%
    Large Enterprise68%
    REVIEWERS
    Small Business47%
    Midsize Enterprise22%
    Large Enterprise32%
    VISITORS READING REVIEWS
    Small Business27%
    Midsize Enterprise16%
    Large Enterprise58%
    Buyer's Guide
    BeyondTrust Remote Support vs. Microsoft Remote Desktop Services
    March 2024
    Find out what your peers are saying about BeyondTrust Remote Support vs. Microsoft Remote Desktop Services and other solutions. Updated: March 2024.
    765,386 professionals have used our research since 2012.

    BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while Microsoft Remote Desktop Services is ranked 2nd in Remote Access with 69 reviews. BeyondTrust Remote Support is rated 9.0, while Microsoft Remote Desktop Services is rated 8.2. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of Microsoft Remote Desktop Services writes "Easy to set up and reliable, but needs an additional control panel". BeyondTrust Remote Support is most compared with TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM), BMC Helix ITSM and LogMeIn Pro, whereas Microsoft Remote Desktop Services is most compared with TeamViewer, VMware Horizon, VMware Workstation, Citrix Workspace and ConnectWise ScreenConnect. See our BeyondTrust Remote Support vs. Microsoft Remote Desktop Services report.

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    We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.