We performed a comparison between BeyondTrust Remote Support and Microsoft Remote Desktop Services based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I like Remote Support's ability to connect to a system without end-user interaction. A support engineer can log in to the system if a user is stuck and doesn't know where to go. This is helpful when conference room computers get locked down and the user can't access the guest OS."
"The jump to feature function is the most valuable to us as it allows us to directly remote control customers."
"The file transfer feature allows IT to provide needed drivers and files without interfering with the employee's workflow."
"Remote Support 16.2 introduced Web Interface for Representative Console.with same functions as Desktop Console."
"We have the ability to securely assist users remotely with a stable product, which allows for reporting capabilities, SAML authentication, and ServiceNow integration."
"We are able to be more effectively connected to computers and servers all over the world."
"We have not encountered any issues with stability. Updates leave us with less than 30 minutes of downtime."
"Remote sessions are automatically recorded so there is a history of all coding and scripting."
"The most valuable feature of Microsoft Remote Desktop Services is the ability to remote into a system that is not on-premises."
"Good screen draw feature and ability to use two monitors."
"The installation is straightforward."
"The installation of Microsoft Remote Desktop Services was easy."
"I like that it works. In most cases, it's predictable. You know what you get."
"The performance is one of the main features of this solution."
"The most valuable features are the desktop session and desktop virtualization."
"It's simple and easy to use."
"The screen annotation tools could be expanded. I would like to see a text/typing annotation tool."
"It is pricey. It would be nice if it weren't so expensive because then you could afford more licenses and have more people involved, but I get it. They do have something that's unique compared to some of their competitors out on the market. It is a very robust and safe tool. If the price could come down, that'd be great."
"Lacks remote support and privileged remote access in the one product."
"The possibility to integrate a chatbot would take this product to the next level."
"We sometimes have trouble accessing servers because of credentialing and multifactor authentication issues with PAM."
"They need to ensure that the remote support is compatible with the other cloud solution providers, like Huawei. Currently it is only compatible with Azure, AWS and KVM."
"I would like to see more integration with iOS devices along with better connectivity and communication with these devices."
"Lacks some kind of voice communication option."
"The most valuable feature of Microsoft Remote Desktop Services is its security and simple configuration."
"Microsoft Remote Desktop Services could improve by having a better application for managing multiple sessions. There used to be one but they stopped supporting it."
"Sometimes the server stops working, and we don’t know why. Occasionally we’ll get a message to the effect of "There is no remote license.""
"The pricing could be better."
"Microsoft Remote Desktop Services could improve by allowing the sharing of the office application. For example, the ability to replace a PC when something is wrong."
"Microsoft should be more compatible with other operating system."
"I want to connect easily from an external network even when I'm not in my enterprise or company. It should be easy to connect or integrate Microsoft Teams, for example, with Microsoft Remote Desktop Services."
"It could be made simpler from a management perspective."
More Microsoft Remote Desktop Services Pricing and Cost Advice →
BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while Microsoft Remote Desktop Services is ranked 2nd in Remote Access with 69 reviews. BeyondTrust Remote Support is rated 9.0, while Microsoft Remote Desktop Services is rated 8.2. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of Microsoft Remote Desktop Services writes "Easy to set up and reliable, but needs an additional control panel". BeyondTrust Remote Support is most compared with TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM), BMC Helix ITSM and LogMeIn Pro, whereas Microsoft Remote Desktop Services is most compared with TeamViewer, VMware Horizon, VMware Workstation, Citrix Workspace and ConnectWise ScreenConnect. See our BeyondTrust Remote Support vs. Microsoft Remote Desktop Services report.
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