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BeyondTrust Remote Support Pros

Rich Longo - PeerSpot reviewer
Vice President of Sales at ServicePro
It is effective. It is a good way of making sure that you're auditing what's going on. It also makes the end-user feel safe that you're not getting into things that you shouldn't be getting into because they're authorizing different areas for you to see. It is a pretty secure tool. It is important as far as security is concerned. It is very effective in terms of the support personnel being able to get the job done when they need to. It is easy for the end-user or the person we're helping out to understand how to allow somebody in to get the work done.
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RO
Enterprise Service Desk Systems Manager at a manufacturing company with 5,001-10,000 employees
Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. I am not sure if other competing solutions offer this feature. It is pretty user-friendly. It is also good performance-wise.
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MB
Sr VP fo Business Operations at Networking Technologies and Support, Inc.
The solution has been very stable. We haven't had issues at all. It doesn't crash or freeze. There aren't bugs or glitches either.
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Buyer's Guide
BeyondTrust Remote Support
August 2022
Learn what your peers think about BeyondTrust Remote Support. Get advice and tips from experienced pros sharing their opinions. Updated: August 2022.
621,548 professionals have used our research since 2012.
Adrian Szwejkowski - PeerSpot reviewer
Global Endpoint Manager at a manufacturing company with 10,001+ employees
The solution is stable.
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SP
Director CTO Office at a tech services company with 201-500 employees
Offers a secure method of access without having to install agents everywhere.
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Milos Tolpa - PeerSpot reviewer
IT Engineer at FormatPC
This is a very secure product.
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AH
Associate Security Engineer at a security firm with 11-50 employees
Solution has a good UI.
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NP
Project Manager at a financial services firm with 1,001-5,000 employees
It's very secure, and it works very well. I like their remote support feature. It can be used for our clients' desktops or anywhere where the client can be working. I'd have to say the product is very good. It's a strong solution for us.
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EH
CTO Subject Matter Expert at a media company with 201-500 employees
The most valuable feature of BeyondTrust Remote Support is the ability to control screens remotely.
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BeyondTrust Remote Support Cons

Rich Longo - PeerSpot reviewer
Vice President of Sales at ServicePro
It is pricey. It would be nice if it weren't so expensive because then you could afford more licenses and have more people involved, but I get it. They do have something that's unique compared to some of their competitors out on the market. It is a very robust and safe tool. If the price could come down, that'd be great.
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RO
Enterprise Service Desk Systems Manager at a manufacturing company with 5,001-10,000 employees
It is expensive. Its initial setup was also a little bit involved, but it was nothing that we couldn't eventually handle. Currently, it has the ability to share screens. Somebody having an issue with their phone can share their screen with a technician sitting at a computer. It would be nice to also be able to control phones remotely, but this could be a limitation of a phone's operating system.
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MB
Sr VP fo Business Operations at Networking Technologies and Support, Inc.
Non-Windows support capabilities need improvement. They need to expand into Macs, iOS, and Android. It's there now, however, there's room for growth and that's probably the best area to expand.
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Buyer's Guide
BeyondTrust Remote Support
August 2022
Learn what your peers think about BeyondTrust Remote Support. Get advice and tips from experienced pros sharing their opinions. Updated: August 2022.
621,548 professionals have used our research since 2012.
Adrian Szwejkowski - PeerSpot reviewer
Global Endpoint Manager at a manufacturing company with 10,001+ employees
iOS interactive support would be a cool addition. Right now it's a non-interactive view.
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SP
Director CTO Office at a tech services company with 201-500 employees
Lacks remote support and privileged remote access in the one product.
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Milos Tolpa - PeerSpot reviewer
IT Engineer at FormatPC
Technical support for this region can be improved.
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AH
Associate Security Engineer at a security firm with 11-50 employees
Lacks some kind of voice communication option.
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NP
Project Manager at a financial services firm with 1,001-5,000 employees
It could be more compatible with other applications. We had trouble with compatibility when it came to Entrust. This is because we had issues with Windows machines when we installed Entrust.
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EH
CTO Subject Matter Expert at a media company with 201-500 employees
In the next release, I would like remote access to Chrome included.
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Buyer's Guide
BeyondTrust Remote Support
August 2022
Learn what your peers think about BeyondTrust Remote Support. Get advice and tips from experienced pros sharing their opinions. Updated: August 2022.
621,548 professionals have used our research since 2012.