BeyondTrust Remote Support pros and cons

BeyondTrust Remote Support enhances IT efficiency with integration into ITSM systems, offering remote control capabilities and robust security. It reduces travel expenses and provides valuable monitoring features. However, it has higher licensing costs with support challenges for Linux and Mac from a Windows console. Improvements are needed for compatibility with more cloud providers and managing iOS devices. Customer support delays during UK hours also present issues, especially for non-urgent cases.