What advice do you have for others considering BeyondTrust Remote Support?

It has worked pretty well for us, but it is probably better suited for larger organizations because of the cost. If you've got a small organization and you need to do a small amount of remote support, a less expensive option would be more suitable. I would rate BeyondTrust Remote Support a nine out of ten.

On a scale from one to ten, I would give BeyondTrust Remote Support a nine.

In summary, this is a really nice product that is really secure and I can recommend it to other users. I would rate this solution a ten out of ten.

We use a current version of the solution. We have a subscription model, and therefore we always buy the latest and greatest. I'd advise anyone considering the solution to talk with experts both in their company and without. On a scale from one to ten, I'd rate it at an eight.

Definitely take the 30-days trial and don't jump to any conclusions to integrate with their ITSM tool. Evaluate it first, sit down and study it a little bit further before making a commitment to do the integration with an ITSM tool because that involves a lot of investment and time. Customers have a budget to pay for the integration, the amount of time involved, it's not the easiest to deploy the product. It's quite complex to integrate an ITSM tool with BeyondTrust Remote Access. The process is not as simple as a lot of people think. Don't underestimate it. It's quite complex to do an integration between an ITSM tool with BeyondTrust, or likewise with any other remote access control product. BeyondTrust is a very powerful product, it has many features. Make sure that you have enough buffer. Don't underestimate the complexity. And then just get the Bomgar up and running, take advantage of it. Once your team gets to know the product, you're going to start thinking about doing the integration. I would rate it a ten out of ten. It operates on a website, has the additional protection of their website, of the BeyondTrust portal, in addition to two-factor authentication. In the next release, it should have a little bit more intrusion detection. Customers have to worry about how to protect the portal being attacked by would-be hackers or perpetrators. I would say it's a perfect product, but it can't do everything in one. It would be nice to have something extra in there as an option. It would be nice. But it's already perfect. This is quite a mature product.