If used properly by a service desk agent, the cost of the tool is justified. The price reflects the tool's capabilities. I would rate the product ten out of ten. Overall, I give it a rating of ten out of ten.
I rate BeyondTrust Remote Support as eight out of ten. This solution is robust, and I recommend it for its efficient handling of remote access without needing to onboard users directly into systems. I give the overall solution a rating of eight out of ten.
Unit Manager | Management Systems and Automation at a tech services company with 1,001-5,000 employees
Real User
Top 5
2023-07-31T09:00:29Z
Jul 31, 2023
I can recommend the product, but it is important to note that it is expensive. Though I am not a very good expert with BeyondTrust Remote Support, I think one can get and use another product very cheaply. If you compare BeyondTrust, to the other products, you can get other products for very cheap rates. BeyondTrust is a really good product overall, but it is expensive for my company. Overall, I rate the solution a seven out of ten.
Privilege Access Management Consultant at Integral Partners LLC
Consultant
2022-08-17T21:27:11Z
Aug 17, 2022
I rate BeyondTrust Remote Support nine out of 10. It's definitely a useful tool. Out of all the products we tried, it had the most features and flexibility, so it's worth implementing.
My advice would be to just follow the simple directions that they give you and use it right away. You'll see the benefit right off the bat. There is nothing that anybody really needs to know about it other than that it is a great tool. There is no reason to look at any other tools because it comes with everything that you could possibly need and protects organizations from any breaches. Originally, we started out because we were pretty impressed with the tool, and then we became a reseller for them. Initially, when they were really pushing it out there, we started reselling it for them because we really liked the product so much. We haven't been a reseller the whole time. We haven't been a reseller for years for a long time. I'd rate it a nine out of ten. The only reason why I am giving it a nine is because of the price. The price is just so high. The solution itself is a great solution. It's effective for support needs. Any organization that doesn't consider it and is trying to use other methods probably doesn't care too much about security. They are opening themselves up to breaches if they are not using something like the BeyondTrust tool. The BeyondTrust tool is a safe tool to eliminate any chance of a breach.
Global Endpoint Manager at a manufacturing company with 10,001+ employees
Real User
2022-01-04T21:37:00Z
Jan 4, 2022
We are using the latest version of the solution. We have two environments. One is on cloud and one is on-premises. I would advise potential users that if they need best-in-class, then definitely they should look at BeyondTrust. That said, you have to keep in mind the cost of it. I'd rate the solution at a nine out of ten.
Associate Security Engineer at a security firm with 11-50 employees
Real User
2021-09-13T16:38:15Z
Sep 13, 2021
I would recommend trying this solution. Particularly during Covid times with people working from home, it's useful to have the help desk with the GM in the office. There can always be improvements so I rate this product eight out of 10.
Director CTO Office at a tech services company with 201-500 employees
Real User
2021-06-21T20:40:24Z
Jun 21, 2021
It's important to understand the purpose of the solution. Professional services is one thing, manager services is another. It's about PRA and remote support, they do two different things which is why I'd like to see them combined because we usually need both pieces of functionality. You need to understand your use case before you engage with any company that you're trying to get a solution for. I rate this solution an eight out of 10.
Enterprise Service Desk Systems Manager at a manufacturing company with 5,001-10,000 employees
Real User
2021-05-24T19:52:35Z
May 24, 2021
It has worked pretty well for us, but it is probably better suited for larger organizations because of the cost. If you've got a small organization and you need to do a small amount of remote support, a less expensive option would be more suitable. I would rate BeyondTrust Remote Support a nine out of ten.
Sr VP fo Business Operations at Networking Technologies and Support, Inc.
Real User
2020-11-22T15:44:43Z
Nov 22, 2020
We use a current version of the solution. We have a subscription model, and therefore we always buy the latest and greatest. I'd advise anyone considering the solution to talk with experts both in their company and without. On a scale from one to ten, I'd rate it at an eight.
Cybersecurity Architect at a tech vendor with 1-10 employees
Real User
2020-04-08T06:36:00Z
Apr 8, 2020
Definitely take the 30-days trial and don't jump to any conclusions to integrate with their ITSM tool. Evaluate it first, sit down and study it a little bit further before making a commitment to do the integration with an ITSM tool because that involves a lot of investment and time. Customers have a budget to pay for the integration, the amount of time involved, it's not the easiest to deploy the product. It's quite complex to integrate an ITSM tool with BeyondTrust Remote Access. The process is not as simple as a lot of people think. Don't underestimate it. It's quite complex to do an integration between an ITSM tool with BeyondTrust, or likewise with any other remote access control product. BeyondTrust is a very powerful product, it has many features. Make sure that you have enough buffer. Don't underestimate the complexity. And then just get the Bomgar up and running, take advantage of it. Once your team gets to know the product, you're going to start thinking about doing the integration. I would rate it a ten out of ten. It operates on a website, has the additional protection of their website, of the BeyondTrust portal, in addition to two-factor authentication. In the next release, it should have a little bit more intrusion detection. Customers have to worry about how to protect the portal being attacked by would-be hackers or perpetrators. I would say it's a perfect product, but it can't do everything in one. It would be nice to have something extra in there as an option. It would be nice. But it's already perfect. This is quite a mature product.
BeyondTrust Remote Support is software built to help organizations gain access to and support nearly any remote computer or mobile device with a single solution. BeyondTrust Remote Support works across Windows, Mac, and Linux and gives you access and control whether a device is on or off the network.
BeyondTrust Remote Support FeaturesBeyondTrust Remote Support has many valuable key features. Some of the most useful ones include:
Remote access and control: IT administrators have the...
If used properly by a service desk agent, the cost of the tool is justified. The price reflects the tool's capabilities. I would rate the product ten out of ten. Overall, I give it a rating of ten out of ten.
I rate BeyondTrust Remote Support as eight out of ten. This solution is robust, and I recommend it for its efficient handling of remote access without needing to onboard users directly into systems. I give the overall solution a rating of eight out of ten.
I can recommend the product, but it is important to note that it is expensive. Though I am not a very good expert with BeyondTrust Remote Support, I think one can get and use another product very cheaply. If you compare BeyondTrust, to the other products, you can get other products for very cheap rates. BeyondTrust is a really good product overall, but it is expensive for my company. Overall, I rate the solution a seven out of ten.
I would rate BeyondTrust Remote Support an eight out of ten.
I would rate this solution a ten out of ten.
I rate the solution an eight out of ten.
I rate BeyondTrust Remote Support nine out of 10. It's definitely a useful tool. Out of all the products we tried, it had the most features and flexibility, so it's worth implementing.
My advice would be to just follow the simple directions that they give you and use it right away. You'll see the benefit right off the bat. There is nothing that anybody really needs to know about it other than that it is a great tool. There is no reason to look at any other tools because it comes with everything that you could possibly need and protects organizations from any breaches. Originally, we started out because we were pretty impressed with the tool, and then we became a reseller for them. Initially, when they were really pushing it out there, we started reselling it for them because we really liked the product so much. We haven't been a reseller the whole time. We haven't been a reseller for years for a long time. I'd rate it a nine out of ten. The only reason why I am giving it a nine is because of the price. The price is just so high. The solution itself is a great solution. It's effective for support needs. Any organization that doesn't consider it and is trying to use other methods probably doesn't care too much about security. They are opening themselves up to breaches if they are not using something like the BeyondTrust tool. The BeyondTrust tool is a safe tool to eliminate any chance of a breach.
I would rate BeyondTrust Remote Support a nine out of ten.
We are using the latest version of the solution. We have two environments. One is on cloud and one is on-premises. I would advise potential users that if they need best-in-class, then definitely they should look at BeyondTrust. That said, you have to keep in mind the cost of it. I'd rate the solution at a nine out of ten.
I would recommend trying this solution. Particularly during Covid times with people working from home, it's useful to have the help desk with the GM in the office. There can always be improvements so I rate this product eight out of 10.
It's important to understand the purpose of the solution. Professional services is one thing, manager services is another. It's about PRA and remote support, they do two different things which is why I'd like to see them combined because we usually need both pieces of functionality. You need to understand your use case before you engage with any company that you're trying to get a solution for. I rate this solution an eight out of 10.
It has worked pretty well for us, but it is probably better suited for larger organizations because of the cost. If you've got a small organization and you need to do a small amount of remote support, a less expensive option would be more suitable. I would rate BeyondTrust Remote Support a nine out of ten.
On a scale from one to ten, I would give BeyondTrust Remote Support a nine.
In summary, this is a really nice product that is really secure and I can recommend it to other users. I would rate this solution a ten out of ten.
We use a current version of the solution. We have a subscription model, and therefore we always buy the latest and greatest. I'd advise anyone considering the solution to talk with experts both in their company and without. On a scale from one to ten, I'd rate it at an eight.
Definitely take the 30-days trial and don't jump to any conclusions to integrate with their ITSM tool. Evaluate it first, sit down and study it a little bit further before making a commitment to do the integration with an ITSM tool because that involves a lot of investment and time. Customers have a budget to pay for the integration, the amount of time involved, it's not the easiest to deploy the product. It's quite complex to integrate an ITSM tool with BeyondTrust Remote Access. The process is not as simple as a lot of people think. Don't underestimate it. It's quite complex to do an integration between an ITSM tool with BeyondTrust, or likewise with any other remote access control product. BeyondTrust is a very powerful product, it has many features. Make sure that you have enough buffer. Don't underestimate the complexity. And then just get the Bomgar up and running, take advantage of it. Once your team gets to know the product, you're going to start thinking about doing the integration. I would rate it a ten out of ten. It operates on a website, has the additional protection of their website, of the BeyondTrust portal, in addition to two-factor authentication. In the next release, it should have a little bit more intrusion detection. Customers have to worry about how to protect the portal being attacked by would-be hackers or perpetrators. I would say it's a perfect product, but it can't do everything in one. It would be nice to have something extra in there as an option. It would be nice. But it's already perfect. This is quite a mature product.