We performed a comparison between LogMeIn Pro and Microsoft Remote Desktop Services based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The remote connection is the most valuable, but we also use it for file transfer, that would be probably the second most valuable. The remote connection is a major time saver, it saves us from having to drive to each location."
"You don't have to remember the password and the login all the time. Once you get it in there, it's in there, and you can go about your business."
"If I could give it an 11 out of 10 I would, but I definitely give it a 10. It saves me time, it saves me headaches, it saves me a lot of problems, and I'm able to fix things quickly and move on. I can get in and out of the computer without anyone really even knowing that I fixed something."
"I can connect to them remotely and do all the functions I would have to do by manually driving to them, so it does make things a lot easier."
"I can copy information and put it into a presentation that I may be putting together at another location."
"Being able to remote access my computer means I can work at night from my house."
"It must have been straightforward. My IT person set it up for me. It is a friendly program."
"It's even simple to remotely add a computer to our group. We can send a link to that computer and they just follow the prompts on the screen and they are ready to go - we can access it. It's very user-friendly."
"The most valuable feature is ease of use."
"The most valuable feature of this solution at the moment is the HTML5 web client. You get a browser experience, not just the terminal sort of client, and the integration with Azure multi-factor application."
"The most valuable features are it is fast and cost-effective."
"The solution now includes a multi-screen feature which is great."
"The solution is user-friendly and has a good user experience."
"The installation is straightforward."
"It's simple and easy to use."
"The most valuable feature is the ease of use."
"The high pricing of the product is its only shortcoming that needs improvement."
"It does go down sometimes. You try to login, it tells you the workdesk computer is not available. It does kick you off a lot."
"Everything has to be done over the web, via email, or something like that. You can't talk to a human being. That bothers me a lot."
"Maybe they can come up with a plan if you only use it for login and, occasionally, printing. Maybe you can charge what you used to charge and then if we want to use it for files or things that are more sophisticated, charge a little more."
"With Windows 10 we've had some issues with it crashing, and certain antivirus products cause it to fail. For the most part it's stable, but we do have an occasional crash mainly related to new operating systems. The new Microsoft Server and the new Windows operating systems sometimes have issues with it. But for the most part, in anything under, say, Windows 7, Windows 8, those seem to be pretty stable, and with the Microsoft Server 2012 and below, it's all stable. And I don't necessarily think it's LogMeIn. I think it may be Microsoft, to be honest with you."
"The only issue is that they could have a tier between 10 seats and 50."
"Remote Access for external and internal customers."
"I would enhance the product, so if I had two screens in front of me, it could connect to two computers simultaneously with the program. For example, if I had a computer at location A and a computer at location B and I am sitting at location C, it might be nice for me to be able to be connected to all three of those computers and move data between those three during one session. "
"We'd like, in the future, if it would work with Linux or Unix-based operating systems or even Mac."
"The reliability of the solution could improve."
"Its look and feel could be updated. In Azure Remote Desktop Services (RDS), which is a VDI solution, we would like to see linked clones. It is a Hyper-V solution, and it doesn't support linked clones and uses a lot of storage. That's why we don't use it. VMware has a similar solution that supports linked clones for the master image."
"It could be made simpler from a management perspective."
"There is a limitation on the number of concurrent users."
"Users have to re-enter their ID and password every time they log on, which is tedious and repetitive."
"Microsoft Remote Desktop Services needs to improve its security."
"The biggest reason we don't use the solution for our company's clients is the solution's prices."
More Microsoft Remote Desktop Services Pricing and Cost Advice →
LogMeIn Pro is ranked 14th in Remote Access with 20 reviews while Microsoft Remote Desktop Services is ranked 2nd in Remote Access with 69 reviews. LogMeIn Pro is rated 9.0, while Microsoft Remote Desktop Services is rated 8.0. The top reviewer of LogMeIn Pro writes "Good remote services feature and easy to setup". On the other hand, the top reviewer of Microsoft Remote Desktop Services writes "Easy to set up and reliable, but needs an additional control panel". LogMeIn Pro is most compared with LogMeIn Rescue, ConnectWise ScreenConnect, BeyondTrust Remote Support, LogMeIn Central and Dameware Remote Support, whereas Microsoft Remote Desktop Services is most compared with TeamViewer, VMware Horizon, VMware Workstation, Citrix Workspace and Parallels Access. See our LogMeIn Pro vs. Microsoft Remote Desktop Services report.
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