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LogMeIn Pro vs Microsoft Remote Desktop Services comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jun 3, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
3rd
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
384
Ranking in other categories
Configuration Management (3rd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
LogMeIn Pro
Ranking in Remote Access
23rd
Average Rating
9.0
Reviews Sentiment
8.3
Number of Reviews
20
Ranking in other categories
No ranking in other categories
Microsoft Remote Desktop Se...
Ranking in Remote Access
2nd
Average Rating
8.2
Reviews Sentiment
6.1
Number of Reviews
91
Ranking in other categories
Virtual Desktop Infrastructure (VDI) (2nd)
 

Mindshare comparison

As of November 2026, in the Remote Access category, the mindshare of Microsoft Intune is 4.6%, down from 10.3% compared to the previous year. The mindshare of LogMeIn Pro is 1.8%, up from 1.6% compared to the previous year. The mindshare of Microsoft Remote Desktop Services is 6.6%, down from 9.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access Mindshare Distribution
ProductMindshare (%)
Microsoft Remote Desktop Services6.6%
Microsoft Intune4.6%
LogMeIn Pro1.8%
Other87.0%
Remote Access
 

Featured Reviews

HA
Senior Business Development Executive at Digitaltrack
Centralized device management has automated onboarding and improves remote security compliance
One thing I feel Microsoft Intune could improve is troubleshooting visibility. In many cases, when a policy or application deployment fails, the error messages are a bit generic. So, admins still spend time checking logs manually or testing on devices one by one. Compared to the simplicity of deployment, troubleshooting sometimes feels less mature. I also think reporting and real-time monitoring could be stronger. The dashboard gives useful information, but in large environments, many teams still depend on additional tools or scripts for deeper reporting and analytics. If I had to focus on one area first, I would probably choose troubleshooting and reporting. Deployment through Microsoft Intune is generally straightforward, but when something fails, identifying the exact root cause can still take more time than expected. Error messages are sometimes too generic, and admins often have to dig through logs, sync status, or multiple portals to understand what actually happened. I think user experience and policy management could also improve further. Microsoft Intune has become much better over the years, but sometimes the admin portal still feels fragmented because certain configurations open in different sections or redirect to older interfaces. For new admins, especially, it can take time to understand where everything is located. Another thing is policy conflict handling. In larger organizations, multiple device policies, compliance rules, and configuration profiles can overlap. When conflicts happen, the visibility is not always very clear, so admins spend time figuring out which policy actually won or caused the issue.
Kelsey Braun - PeerSpot reviewer
Information Technology Specialist at Allegheny Coupling
Good remote services feature and easy to setup
With LogMeIn Pro, we could connect up to 10 computers, and having an option for something in between would be good. Like, we went from 10 to the next level, which was around 50 or so. If there was a tier, perhaps around 20, that I would have probably purchased, and it would have been a better fit for what I needed.
reviewer2795433 - PeerSpot reviewer
Cloud Ops Lead at a tech vendor with 10,001+ employees
Secure remote access has protected sensitive country data and supports strict compliance needs
I understand from the IT team managing Microsoft Remote Desktop Services that it is complex to set up the multiple roles, certificates, and networks required. Networking is quite complicated. Even though on the data center side it is quite simple, maintaining the farm of other connections that connect to that server is the complex piece. I understand there are more modern systems replicating what this solution does, which are easier to use, such as Azure Virtual Desktop within Microsoft Azure Cloud or Amazon WorkSpaces, which I have used before. Rather than having to manage all the complex networking, you could abstract it away a little further in the cloud for easier use. I also understand that this tool is in an end-of-life state now, with Microsoft actively pushing people towards Azure Virtual Desktop or Windows 365. I do not believe further features will be rolled out due to its end-of-life state, making it a legacy solution now.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Microsoft Endpoint Manager's patch management has been the most helpful to us."
"Microsoft Intune is a tool designed for enterprise customers to protect enterprise data from leakage or sharing."
"The cloud base is perfect for me."
"Technical support, in general, has been quite helpful."
"Microsoft Intune has positively impacted my organization by giving a centralized way to manage and secure devices across the organization, improving consistency in how devices are configured, updated, and monitored, and making it easier to support remote users as many management and troubleshooting tasks can be performed without needing physical access to the device."
"If a client is using a lot of Microsoft, it's a great product to have."
"The security-related tools are excellent; these features allow us to secure devices, lock them down, and ensure compliance."
"One of the biggest advantages of Microsoft Intune is not only the management itself, but also how well it integrates with other Microsoft technologies."
"We are using LogMeIn for our IT Management."
"Scalability-wise, I rate the solution a ten out of ten."
"The ROI is almost instantaneous, in that it aggregates multiple functions into one, and allows for proactive actions that could otherwise cause some downtime or inconvenience."
"Customer support was great because any issues I encountered were responded to in a timely manner and they were able to resolve any issues that I had."
"I can login to my office computer, go into all of my software, and work from a remote location.​"
"The remote services feature is definitely the most valuable, along with the capability to print remotely."
"The ability to easily connect back and retrieve data from the computer systems that I have."
"If I could give it an 11 out of 10 I would, but I definitely give it a 10. It saves me time, it saves me headaches, it saves me a lot of problems, and I'm able to fix things quickly and move on. I can get in and out of the computer without anyone really even knowing that I fixed something."
"We chose this solution because it's a Microsoft Cloud and end-to-end all solution, Cloud 365, and it's all Microsoft, so it made sense to stay with the same VDI solution."
"The solution works well as a remote desktop."
"The pricing is great as it's free in the larger Microsoft system."
"The installation of Microsoft Remote Desktop Services was easy."
"It's a good solution, and especially if you already have Microsoft running then it's probably one of the better solutions to choose from."
"Microsoft Remote Desktop Services has positively impacted my organization by allowing us to remote in rapidly and securely."
"The valuable features I mentioned assure a stable and highly available environment with maximum uptime for business users."
"Microsoft is very reasonable in its approach to cost."
 

Cons

"I expect Microsoft Intune to have more features in the cloud because there are two major functionalities that we need to be added. This is software metering and license management. These functionalities, for now, must be on-premise. For this purpose, we have set up a SQL Server and I hope that in near future this option will be in the cloud in Microsoft Intune."
"There is room for improvement in the remediation and detection modules, which are currently about eighty percent fully functional."
"The reports that are generated aren't so great; they don't give a lot of meaning so far."
"The admin portal for Microsoft Intune is not yet on the same level as other Microsoft 365 admin portals when comparing the interface and user-friendliness."
"Reporting in Microsoft solutions is pathetic. With Intune, I'm getting a free inventory tool, but I don't get a reporting tool. When I go to Intune, I can see one machine's entire data in terms of the hardware and the software running on it, but I cannot generate a report for all the machines in the organization. The reporting is the only feature holding back the functionality that is already there."
"The major problem with this product is that there can be delays in the deployment of new policies."
"Most of the customers in the business do not use Intune because it doesn't support that much policy for Android."
"Intune should be much more granular in terms of supporting more Android cellular devices."
"It would be helpful if there were more things that you could do outside of having to log into the machine, such as being able to raise a command line and reboot the computer if, for whatever reason, it doesn't want to let me in."
"Would like for the client to be searchable."
"The UI could be a little bit more robust."
"At certain times of the day, during the "rush hour," it's very slow."
"As far as the usability of it, I'd like to see if printing could be enabled in the basic version or the medium version. Some of the remote printing isn't available unless you go to the premium versions, and that's disappointing."
"To be honest with you, I use it just for login and the prices are getting too high so we're going to look for an alternative solution."
"It's never cheap enough. If we got it for free, that would be perfect. But I know it's not and won't be free. It's always going to be too expensive for me because we're a small company."
"Pricing has been going up for just going back and forth between two computers. That's crazy."
"There are problems with using Microsoft Teams within a virtual desktop on a mobile device."
"Sometimes, the updates break the system."
"It would be helpful if there was a feature that notifies you when the internet is down so you're not working for nothing, it should be something that pops right up where you can see it."
"Microsoft Desktop Services is stable but it takes up a lot of resources in the CPU. It's a bit heavier than some solutions."
"Microsoft Remote Desktop Services can be improved by addressing the single session limitations and also clarifying the licensing, which can be confusing."
"Microsoft Remote Desktop Services could improve by having graphical acceleration."
"We'd like, in the future, if it would work with Linux or Unix-based operating systems or even Mac."
"For Microsoft, maybe bandwidth optimization is one of the areas that need improvement."
 

Pricing and Cost Advice

"There is a license required to use the solution. If you're core users in Office 365, for example, you have Outlook email and E3 license, this is only email. You have to buy an EMS license to have Microsoft Intune. It is expensive."
"Microsoft licenses are costly."
"The licensing is on a yearly basis."
"It is reasonable for the features it has."
"The E5 license is expensive."
"The pricing is not cheap, especially with inflation. They've had to increase their prices. It's not excessive, but alright."
"The tool is cheaper than our company's other MDM tools."
"While I don't have access to high-level financial information, I believe we have achieved lower costs with this implementation."
"We're paying $839 a year, so we're paying about $70 a month. We're using the smallest version of Pro."
"It is pricey. When they renew me, they always boost it up, I call them and they cut it back a little bit."
"My company needs to make annual payments toward the licensing cost of the product. There are no extra costs in addition to the standard license fees of the product."
"I am very happy to say that I have been very satisfied with the LogMeIn product, except for the escalation of the price. ​"
"It is very good."
"Pricing is what I'm upset with. Now, that they bought everybody up, the price doubled."
"I think it's competitively priced. I haven't priced it out since we started with it, but the yearly subscription fee is worth it. It's not outrageous, and I believe that it's worth it for our company to pay the fees for the use of the product."
"The company does not scale the price based upon use."
"The solution has a perpetual license and it is purchased upfront."
"There is a licensing cost."
"The solution has a pretty comparable pricing."
"The tool must be cheaper."
"The price of Microsoft Remote Desktop Services is reasonable."
"It will probably cost about $500 USD to get the resources set up in the cloud."
"I recall that you don't need to pay for Microsoft Remote Desktop Services because that's included in Windows."
"I think that Microsoft Remote Desktop Services is expensive compared to Login solution."
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Top Industries

By visitors reading reviews
Manufacturing Company
10%
Financial Services Firm
10%
Outsourcing Company
10%
Computer Software Company
7%
Construction Company
13%
Financial Services Firm
11%
Outsourcing Company
11%
Comms Service Provider
10%
Manufacturing Company
12%
Outsourcing Company
10%
Comms Service Provider
8%
Construction Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business195
Midsize Enterprise64
Large Enterprise190
By reviewers
Company SizeCount
Small Business11
Large Enterprise5
By reviewers
Company SizeCount
Small Business45
Midsize Enterprise17
Large Enterprise36
 

Questions from the Community

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What is your experience regarding pricing and costs for Microsoft Remote Desktop Services?
The experience with pricing, setup cost, and licensing is that the pricing is based on licensing costs and the setup ...
What needs improvement with Microsoft Remote Desktop Services?
Microsoft Remote Desktop Services can be improved in several areas. Currently, it requires a license cost, it has per...
What is your primary use case for Microsoft Remote Desktop Services?
Our main use case for Microsoft Remote Desktop Services is to allow multiple users to remotely access our Windows mac...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
No data available
Remote Desktop Services
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
The North Face, Slingbox, Lutron, The Weather Company
Bank Alfalah Ltd.
Find out what your peers are saying about LogMeIn Pro vs. Microsoft Remote Desktop Services and other solutions. Updated: November 2026.
921,028 professionals have used our research since 2012.