Appian Pros review quotes

Mason Turvey - PeerSpot reviewer
Jul 27, 2022
It has good integrations. We were looking for out-of-the-box integration with both on-prem and publicly accessible data sources. We needed integration with the cloud, OData, our REST API feed, and then on-prem passthrough to go to a SQL database or on-prem APIs through Azure local deployment, etc.
VK
Dec 8, 2021
Appian has many valuable features, the first being the ease of development—rapid development. Second, the process of learning the product and tool is faster when compared to its peers in the market. It's closer to low-code, and while it's still not very easy, it's more low-code than other products in the industry. Appian has a good user interface, a seamless model user interface, which comes without additional coding. It can also integrate with multiple systems.
it_user629871 - PeerSpot reviewer
Mar 15, 2018
The tech support is quite good.
Learn what your peers think about Appian. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
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it_user1398105 - PeerSpot reviewer
Aug 4, 2020
Appian also has very flexible local integration.
AlanGulle - PeerSpot reviewer
Dec 27, 2021
The application life cycle is very clear. I started learning it and giving some workshops to my team. Creating the users and the building is very structured. Documentation is nice and it's easy to learn.
it_user577641 - PeerSpot reviewer
Mar 28, 2018
What stands out are the speed of the product, the quick, easy development, and visual diagramming.
Pankaj  Khera - PeerSpot reviewer
Feb 19, 2024
With low-code, we don't need a lot of coding, and then from the plumbing perspective, there is a complete CI/CD pipeline that exists within Appian that can be leveraged for open deployment.
GT
May 25, 2022
The technical support is excellent.
it_user865488 - PeerSpot reviewer
May 1, 2018
Call Web Service Smart Service - Web service integrations with other systems are super simple and fast to create, supported by low code menus.
DF
Jul 29, 2020
We appreciate the drag and drop functionality and the easy to access plug and play features.
 

Appian Cons review quotes

Mason Turvey - PeerSpot reviewer
Jul 27, 2022
The tool itself is pretty good, but the main area that we struggled with was the backend. The frontend development is really good, but the backend modeling can be streamlined a little bit. There are good integrations, but tying them through the data layer and then up into the frontend could be improved a little bit. It does read/write on the data source, and you can configure it to just write or just read, but there is a little bit of work involved.
VK
Dec 8, 2021
There are four areas I believe Appian could improve in. The first is a seamless contact center integration. Appian does not have a contact center feature. The second is advanced features in RPA. The third would be chatbot and email bot integration—while Appian comes with chatbot and email bot, it's not as mature as it should be, compared to the competition. The fourth area would be next best action, since there is not much of this sort of feature in Appian. These are all features which competitors' products have, and in a mature manner, whereas Appian lacks on these four areas. I see customers who are moving from Appian to Pega because these features are not in Appian.
it_user629871 - PeerSpot reviewer
Mar 15, 2018
It needs better integration with our existing application ecosystem.
Learn what your peers think about Appian. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.
it_user1398105 - PeerSpot reviewer
Aug 4, 2020
They should provide more flexibility so designers can create a more picture perfect device.
AlanGulle - PeerSpot reviewer
Dec 27, 2021
Something I would like to see improved is an SQL database connection.
Pankaj  Khera - PeerSpot reviewer
Feb 19, 2024
There are some restrictions with respect to using external components within Appian. So, for example, if we do not have a particular feature available, there's a long cycle of getting approvals and all of that. That does not offer flexibility, which definitely can be improved on.
GT
May 25, 2022
The UI of Appian is more internal. Recently, there has been an addition of an external user portal for the customer-facing stuff. It's still coming out.
it_user865488 - PeerSpot reviewer
May 1, 2018
Even though the company has made great improvements in online documentation, featuring rich material which includes case studies of real-life use cases, the material could definitely be better in quality and coverage of use cases.
DF
Jul 29, 2020
The solution could use some more tutorials to help brand new users figure out how to use the product effectively.
RD
Jul 21, 2017
The biggest areas of improvement would be in facilitating team development, DevOps, and integration with typical tools used in enterprise development (Jenkins, Subversion, etc.)