ThousandEyes is a Network Intelligence platform that delivers visibility into every network an organization relies on, whether public or private. ThousandEyes enables users to optimize application delivery, end-user experience and ongoing infrastructure investments.
The most valuable features of ThousandEyes include integration with other products, ease of use, application visibility, network layer visibility, fast monitoring, user-friendliness, good support, scalability, and an easy installation process.
ThousandEyes could benefit from better customization and user-friendliness. Integration with other Cisco platforms is also lacking, which limits its capabilities.
The solution currently only offers synthetic requests, so the addition of an agent to track user requests would greatly enhance its functionality. Despite these areas for improvement, the solution is generally good and provides the necessary information.
However, there is potential for further enhancements to the dashboards by adding more features.
The solution is considered valuable and provides a return on investment.
The pricing for ThousandEyes can be either expensive or moderate and depends on the agency deployed and the number of requests made.
ThousandEyes is primarily used for network monitoring and providing diverse links from ISPs. It offers better visibility into the network layer and application performance for both internal and external users. It also provides deep visibility on the network, legal support, and user requests.
ThousandEyes notifies users of breaches or problems on the public cloud worldwide and monitors public prefixes and propagations.
It is mainly used for public-facing or internet-facing purposes.
The customer service and support of ThousandEyes have received positive feedback from users. Some users have never had to contact the technical support team as they have not faced any issues with the solution. However, for those who have reached out for integration purposes, the support team has been prompt in responding and resolving problems.
Users have described the support from ThousandEyes as the best they have experienced, with helpful and responsive assistance.
The initial setup of ThousandEyes was relatively easy. The deployment of the solution took about a week, and maintenance is done once a month. The cloud-based nature of the solution made the deployment fast and easy.
ThousandEyes is rated highly in terms of scalability. It is able to integrate with other platforms to scale up and can accommodate a large number of users.
ThousandEyes is considered to be highly stable and reliable. Users have not experienced any issues such as bugs, glitches, crashes, or freezing. The solution provides all the promised features and does not have any negative impact on user-to-user interactions.
With cloud, enterprises can innovate much faster, but the growing number of cloud and SaaS applications means that more apps are being delivered over the Internet. This increases dependence on the Internet, a public “best effort” network, and other third-party infrastructures, substantially reducing the ability of IT teams to predict, visualize and control operational behavior. This results in a chaotic and unmanageable IT environment, making issue resolution a time-consuming ordeal, potentially impacting reputation and revenue. ThousandEyes has innovated an approach based on an unmatched distribution of smart agents across the Internet and enterprise, providing visibility all the way to the end user. ThousandEyes gathers and analyzes massive volumes of Network Intelligence data from all of these vantage points, enabling organizations to solve even their most obscure performance problems in minutes. By using ThousandEyes in the planning and testing phases of cloud adoption, customers can also strategically identify and fix underlying problems before production deployment of business-critical applications.
The ThousandEyes solution is ubiquitous across industry sectors, and since launching in mid-2013, customers have come from a diverse set of industry sectors, which include Silicon Valley technology companies, financial services, healthcare, pharmaceuticals, retail, manufacturing and education.
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