BMC TrueSight and ThousandEyes compete in the network and infrastructure monitoring category. BMC TrueSight seems to have the upper hand in comprehensive IT infrastructure monitoring, while ThousandEyes excels in network layer visibility and ease of use.
Features: BMC TrueSight offers extensive integration capabilities, functioning as a "manager of managers" for holistic monitoring. It supports diverse IT assets with a range of Knowledge Modules. ThousandEyes focuses on network and application monitoring, providing end-user experience insights. Its ease of use and visibility into network paths are significant advantages.
Room for Improvement: BMC TrueSight requires more streamlined deployment and improved cloud monitoring. It faces challenges in root cause analysis complexity and high resource requirements. ThousandEyes could expand network device monitoring and improve integration capabilities with platforms like Grafana. Enhancing application-level monitoring and customization would be valuable for ThousandEyes.
Ease of Deployment and Customer Service: BMC TrueSight's on-premises deployment can be resource-intensive and challenging, with technical support varying in resolution times. ThousandEyes offers on-premises and hybrid cloud options, with straightforward deployment and prompt support.
Pricing and ROI: BMC TrueSight's pricing is considered high with complex multilayered licensing. Despite this, the feature set can justify the investment for large enterprises. ThousandEyes is mid-range in pricing, offering potentially better ROI for companies focused on network and application visibility through streamlined monitoring.
We contacted the support team, and they resolved it within a couple of hours.
Having a dedicated incident alert system for URL alerts would help manage noise and streamline operations, especially during patch upgrades.
I find the most valuable feature of ThousandEyes is the ability to directly see the client's exact issue.
| Product | Market Share (%) |
|---|---|
| ThousandEyes | 2.8% |
| BMC TrueSight | 1.0% |
| Other | 96.2% |
| Company Size | Count |
|---|---|
| Small Business | 23 |
| Midsize Enterprise | 6 |
| Large Enterprise | 24 |
| Company Size | Count |
|---|---|
| Small Business | 4 |
| Midsize Enterprise | 2 |
| Large Enterprise | 11 |
BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.
BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.
What are BMC TrueSight's key features?
What benefits and ROI should users seek in BMC TrueSight?
BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.
ThousandEyes is a Network Intelligence platform that delivers visibility into every network an organization relies on, whether public or private. ThousandEyes enables users to optimize application delivery, end-user experience and ongoing infrastructure investments.
With cloud, enterprises can innovate much faster, but the growing number of cloud and SaaS applications means that more apps are being delivered over the Internet. This increases dependence on the Internet, a public “best effort” network, and other third-party infrastructures, substantially reducing the ability of IT teams to predict, visualize and control operational behavior. This results in a chaotic and unmanageable IT environment, making issue resolution a time-consuming ordeal, potentially impacting reputation and revenue. ThousandEyes has innovated an approach based on an unmatched distribution of smart agents across the Internet and enterprise, providing visibility all the way to the end user. ThousandEyes gathers and analyzes massive volumes of Network Intelligence data from all of these vantage points, enabling organizations to solve even their most obscure performance problems in minutes. By using ThousandEyes in the planning and testing phases of cloud adoption, customers can also strategically identify and fix underlying problems before production deployment of business-critical applications.
The ThousandEyes solution is ubiquitous across industry sectors, and since launching in mid-2013, customers have come from a diverse set of industry sectors, which include Silicon Valley technology companies, financial services, healthcare, pharmaceuticals, retail, manufacturing and education.
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