TeamViewer Reviews

We typically use TeamViewer to connect to the remote desktop because we are using Airflow and Snowflake, so all are deployed to different servers. Whenever we have a requirement to troubleshoot any production issues or review the logs, we connect to those servers via TeamViewer and troubleshoot the production-related issues.

Recently, we connected to the remote desktop for troubleshooting one of the production issues, as one of the data pipelines was failing in the production. When we tried to troubleshoot by using Airflow, TeamViewer was not showing any error, so ultimately, we had to review the Apache logs to troubleshoot that issue, but that is hosted on a different server. We always connect to the remote desktop or the remote server by using TeamViewer. At that time, we checked the logs, downloaded the logs, or transferred the logs to our local system, and then we transferred it to our infrastructure team. The infrastructure team reviewed those logs and found out the exact reason regarding the issue. This is the use case we used recently last week.

In the past, we used TeamViewer for the screen recording and the screen sharing sessions as well because we have different teams, like the development team, the QC team, and the clients. Whenever we have to collaborate to troubleshoot any issue or look into any specific area related to the server, we quickly jump on a call and share the screen through TeamViewer. This speeds up the troubleshooting and, during the call itself, we can resolve the issues very quickly.

The main feature we are using currently in the project is the log file transfer and remote desktop connection.

The value of the log file transfer and remote desktop connection features for our team is the speed because those are accessible by the infrastructure team. Previously, whenever any production issues came up, we always had to rely on the infrastructure team. We always reached out to them, and based on their availability, they checked the logs. Now we have TeamViewer, so we can connect to the server, the remote server by using TeamViewer, and we can check the logs by ourselves as well. It ends the dependency on the infrastructure team, which speeds up the troubleshooting steps for the project.

Faster troubleshooting is one of the main use cases we are experiencing after adopting TeamViewer. Previously, we had to rely on the infrastructure team for each and every activity because they had the complete access on the server. Whenever we had to troubleshoot anything or look into anything on the server, we always had to reach out to them. Now, we also have access, so there is less dependency, and whenever any super urgent or business-critical issues come up during non-business hours, whoever has the permissions on TeamViewer to connect to the remote desktop can resolve the issues very quickly.

For P1 issues, we always have to resolve those issues within one hour or two hours. Previously, when we did not have TeamViewer, we had a long approval process to troubleshoot those issues. Since we adopted TeamViewer, it has reduced the troubleshoot time. Previously we spent around three hours to troubleshoot or resolve P1 issues, but now it takes around 45 minutes.

Regarding the time saved, I have already shared one of the examples. For every production issue, we used to rely on the infrastructure team to log in to the server and check the logs, troubleshooting the issues. Right now, we use TeamViewer to connect to the remote server, which has reduced the time spent because we do not have to rely on the infrastructure team. It really improved the time because previously, we took around two to three hours to troubleshoot any production issues, but now we invest only 40 to 45 minutes to troubleshoot any of the critical production issues, so on the time saving metrics, we see a lot of ROI.

Perhaps on the UI side of TeamViewer because we are connecting to different remote desktop connections or remote server connections. Whenever we are working on one of the production issues and we open multiple connections, it is very hectic or confusing to jump from one server to another server. Perhaps on the UI side, if they can improve something related to the view sessions or which session is connected to which remote server, that would be helpful.

Perhaps something related to the authentication because it should have a proper authentication mechanism. Every developer should not access TeamViewer or the remote desktop by using TeamViewer. We always have a proper authentication or multifactor authentication mechanism in place, so only those on on-call support or P1 support at that time can access the remote server, but not anyone else.

I chose nine out of 10 because sometimes we face the session timeout issue. Suppose during the production support, we connect to one of the remote servers, and if it is idle for approximately 10 or 15 minutes, the session timeout happens. We have to follow the same authentication mechanism to connect to the remote server again. During the session timeout, it delays our process or the troubleshooting steps, which is the reason I have given nine out of 10 instead of 10.

We have been using TeamViewer for the last eight to nine months.

TeamViewer is quite stable in my experience, but as I mentioned, during idle sessions of 10 to 15 minutes, it throws the timeout error. Otherwise, it is very stable.

TeamViewer's scalability is doing a great job in that area because we are working in a multi-team project. As a developer, with QA engineers and some infrastructure teams, we all can connect to the same remote server without any connectivity issues.

I have not had to reach out for help with TeamViewer right now because it is quite stable. During the initial setup, our infrastructure team reached out to the support executive of TeamViewer because we faced some issues, and we got full support from them.

Previously, we were using a VPN to connect to the remote server, and after VPN, that had a longer process to connect, so we adopted TeamViewer only.

TeamViewer is deployed in our organization as a private cloud only.

The client infrastructure team completely handles the purchase of TeamViewer through the AWS marketplace because they have done the initial setup and the licensing purchase. I'm not really sure about that because it is handled by the client.

The initial setup and pricing were completely handled by the client team, and they have done the initial setup. We use TeamViewer as developers to connect to the remote session for our day-to-day activities and the production support, so I'm not sure about the setup details.

Regarding the time saved, I have already shared one of the examples. For every production issue, we used to rely on the infrastructure team to log in to the server and check the logs, troubleshooting the issues. Right now, we use TeamViewer to connect to the remote server, which has reduced the time spent because we do not have to rely on the infrastructure team. It really improved the time because previously, we took around two to three hours to troubleshoot any production issues, but now we invest only 40 to 45 minutes to troubleshoot any of the critical production issues, so on the time saving metrics, we see a lot of ROI.

The initial setup and pricing were completely handled by the client team, and they have done the initial setup. We use TeamViewer as developers to connect to the remote session for our day-to-day activities and the production support, so I'm not sure about the setup details.

We have not evaluated other options because organization-wide, all the teams and projects use TeamViewer only. This was adopted by the company, so we are using TeamViewer only.

My advice for others looking into using TeamViewer is that if you are going to implement it in your project, there should be a proper authentication mechanism. If there are multiple developers in your team, access should not be given to each and every user, as this can breach security and create other issues. Before connecting to the remote server, a proper authentication mechanism and approval process should be in place. Only authorized persons should be able to connect to the remote server, and there should be a proper internet connection because without it, you can see a lot of lag or frequent disconnectivity issues.

I have already shared all the details, but one advice I want to give regarding multiple sessions is that whenever we connect to multiple remote sessions to different servers, sometimes it is quite hectic to jump from one server to another server. If they can improve in that area, it will be quite helpful. I give this review a rating of 9 out of 10.

My main use case for TeamViewer Business is that it is a very reliable, fast, and secure remote access software. I have been using this for eight years and above for remote access. I typically use this to collaborate with the back end for guiding me through specific templates, labeling, and meeting quality standards. It lets me switch between devices easily, which is very convenient. I do not have to wait for any approval to log into the systems at any time.

Besides, it reconnects on its own once the remote machine reboots and comes online. It provides a high level of security, protecting from cyber attacks and aids in providing assurance in regulated environments through two-factor authentication and end-to-end encryption features.

A specific example of when I use TeamViewer Business for remote access or collaboration with the back end is when I was working on a LaTeX formatting of a math problem where I faced some issues with spacing the character. One of the back-end team members connected me via TeamViewer Business, took control of my system, and explained the spacing in characters to me in real time. It was amazing to learn in real time, ask questions, and watch them perform the task on my system. I also added the session notes where I could refer later. That really gives a lot of confidence.

I also appreciate that notes can be added once the session ends, which gets logged as well with history. This helps in differentiating one session from another in case of multiple back-to-back sessions.

The best features TeamViewer Business offers in my opinion are collaboration, templates, a high level of security, and session recording. Collaboration allows me to collaborate remotely with my team members. Besides reconnecting automatically, it provides a high level of security, protecting from cyber attacks and aids in providing assurance in regulated environments through two-factor authentication and end-to-end encryption features. It also allows recording live sessions, which can be replayed as needed for future reference.

TeamViewer Business has positively impacted my organization as collaboration has enhanced, especially remote collaboration by 60 to 70 percent. I have been able to collaborate with clients and other team members seamlessly. Enhanced workflow efficiency includes faster approvals and a lowered risk of data loss, misuse, and leak through robust features like two-factor authentication and end-to-end encryption. It also facilitates compliance using documentation and auditing through recordings and logs.

TeamViewer Business could be improved with a very basic transfer interface for files and folders transfer with an indication of the size of the transferred files and estimated time needed. Currently, no built-in or integrated whiteboard is provided. Using an external whiteboard is time-consuming and cumbersome. Additionally, sometimes the synchronization breaks with complex characters like LaTeX code. There is no formatting support for real-time chat for such characters.

I have been using TeamViewer Business for the past eight years.

I get work done even when the internet is a little unstable with some drop in resolution. There is barely any lag. TeamViewer Business is very stable in my experience. I have not experienced any lagging.

TeamViewer Business is very scalable. I am able to collaborate with clients and other team members even remotely, troubleshoot, and accomplish all tasks in one platform. It grows with my organizational needs.

The customer support for TeamViewer Business is great. The support team is very proactive and responsive.

Positive

I previously used AnyDesk before TeamViewer Business. The reason I switched from AnyDesk is that TeamViewer Business mobile apps are excellent with specializing in remote control, file transfer, and device switching. AnyDesk mobile apps are also functional but are less accurate for precision tasks like cursor control. TeamViewer Business keeps a detailed session history by default, which includes access time, duration of the session, and device metadata, while AnyDesk has a limited storage protocol unless manual intervention is present.

My experience with pricing, setup cost, and licensing is that the price is competitive and relative, but it is a very user-friendly and affordable tool. Compared to the features it offers, this tool is more cost-effective. It is also very easy to set up, especially through the help of customer support, which is very proactive, easy, and professional.

I have seen a return on investment. This tool has enabled us to enhance workflow efficiency with faster approvals and lowered risk of data loss, misuse, and leak. It has facilitated compliance using documentation and auditing through records, recordings, and logs, and has boosted collaboration, especially with our clients and team members remotely or in the office.

My experience with pricing, setup cost, and licensing is that the price is competitive and relative, but it is a very user-friendly and affordable tool. Compared to the features it offers, this tool is more cost-effective. It is also very easy to set up, especially through the help of customer support, which is very proactive, easy, and professional.

Before choosing TeamViewer Business, I evaluated other options such as Google Meet and Slack.

I started with the trial version for seven days. During the initial phase of using it continuously, I realized this has been by far the most efficient and seamless working software for my organization and it was the best fit. TeamViewer Business is a reliable, fast, and secure remote access software. I would rate TeamViewer Business eight out of ten based on its security, ease of use, cost-effectiveness, and facilitation of collaboration even in remote areas.

My advice to others looking into using TeamViewer Business is to start with the trial version to experience the software firsthand and determine if it is the right fit for your organizational needs.

Our main use case for TeamViewer Business is that we use this tool on a daily basis to provide remote support to our clients, usually to solve issues with their software, to give training sessions, and being able to record the session with multiple users. I control their computer to help them install and execute new updates and configurations. It works very well with us and also our clients since it is easy to download, install, and use.

TeamViewer Business provides a fast and secure connection along with a reliable chat feature for a smooth support section. I also appreciate the monitoring and asset management capability, which enhances the remote access experience for my team and me.

TeamViewer Business provides seamless communication capability, which includes a variety of options such as chat, call, and video that enhance interaction with our remote clients.

TeamViewer Business has been really helpful in my organization, where we are able to troubleshoot any issue our clients have and resolve it as quickly as possible. It enables me to fix the problem faster. If a customer's screen is not working or a glitch happens, I can simply share their screen into my screen through TeamViewer Business and rectify the issue rather than asking them to describe the problem via email. This saves a lot of time and is helpful for our customers who are buying our products.

The best features TeamViewer Business offers include seamless communication, efficient remote access, and fast and secure connection.

I believe latency can be optimized, and security control sometimes goes over the top and feels excessive.

Virus scanning while file sharing is not provided, which is a concern as we frequently deploy new applications to the client. This can lead to attacks, especially with viruses and other malware spreading easily, so it should be enhanced. Additionally, multi-factor authentication is not available, which should be there for more security boosting. Also, there is no chat feature while using TeamViewer Business.

I have been working in my current field for almost five years, four years to be precise.

TeamViewer Business is very stable.

Its scalability grows with my organization's needs, so it is very scalable.

The customer support is very proactive, dedicated, and supportive 24/7. They are one of the best customer support teams I have ever interacted with.

Positive

Before using TeamViewer Business, we were using a different solution.

The main factors that made me switch from AnyDesk to TeamViewer Business were reliability, sophisticated features, and strong security.

The pricing, setup cost, and licensing for TeamViewer Business are relatively very competitive and cost-effective. Any size of organization can afford this tool, making it very cost-effective. It is also easy to set up, and I have had no issues with that, especially because the customer support is very proactive and provides timely assistance when needed.

I purchased TeamViewer Business through the AWS Marketplace.

I have seen a return on investment through fast IT support remotely.

The pricing, setup cost, and licensing for TeamViewer Business are relatively very competitive and cost-effective.

Before choosing TeamViewer Business, I evaluated other options including SAP HANA Cloud and Cisco Duo.

I use Amazon Web Services for our hybrid deployment.

TeamViewer Business is one of the best tools that we use in my organization for support, especially when our customers troubleshoot. It is very fast.

We do not require physical onsite support as it can be managed remotely, which makes a positive impact. I do not need to send an engineer to the remote location on a monthly basis to check our clients' devices if they are working. This has greatly saved us time and cost for traveling since we can manage it on our side remotely. Improved productivity by fixing issues instantly is a significant advantage. TeamViewer Business has been really helpful in increasing productivity with clients due to ease of access to their systems. Virus scanning while files are shared is not provided, which is a concern because we frequently deploy new applications in client systems. That is something that should be improved. A connection between two teams is much easier, saving time. Lastly, it improves the efficiency of the team and reduces office visits for simple tasks. It is also a convenient tool with multiple use cases.

I would give TeamViewer Business a rating of eight out of ten.

I chose eight out of ten because TeamViewer Business is an industry standard, widely used remote access tool with excellent security controls. It is easy to work with instead of explaining how to do the installation. We are able to cater to our clients in a timely manner when they troubleshoot on our side, enabling us to resolve their issues promptly. It makes it easier when I get issues on our laptops that need urgent attention and assistance from the tech and IT teams to remotely connect to our PCs in order to troubleshoot any issues easily, saving a lot of time. It is also a very appropriate tool for team meetings and stand-ups.

TeamViewer Business is well-suited for small, medium, and large-scale organizations looking for a remote support solution. It will help the technical team to remotely support company employees and clients for system-related issues, providing them with advantages in remote support experience.

My company is a customer of this vendor with no other business relationship.

This tool has increased our productivity by allowing us to troubleshoot and fix system-related issues remotely. It has improved our remote support experience and enabled us to access and control various devices, including PCs, Macs, smartphones, and tablets, easily.

I have been using TeamViewer Business for personal use, not for business, since 2007 when I started my career in remote applications such as assisting customers in the technical support field. I worked as a technical support representative from 2007 to 2015, and to assist one of our clients, I needed to use TeamViewer Business for free, through the personal version. My previous companies used TeamViewer Business to assist customers with troubleshooting and file transfers.

When a customer is having an issue with a Windows application and encountering errors they cannot fix, we normally connect them using TeamViewer Business. We ask for the remote ID and the password, and that is when we can fully connect with TeamViewer Business.

What I appreciate about TeamViewer Business is the reliable and secure connection experienced during file transfers or troubleshooting processes, even when we have to restart the PC; we are still able to connect to the customer quickly.

TeamViewer Business offers a free version for both personal and business use. The free version actually covers all the features needed for secure remote connection, which is one of the positive aspects I have experienced. The secure connections and great file transfer feature are super fast and secure, with reliable features during the process of reconnecting and connecting back to clients.

Back in 2009 and 2007, the internet did not have the faster features it has today. TeamViewer Business's file transfer feature has made things easier. Instead of downloading a file from a source like HP.com, we just have to transfer the file from our system to the customer securely and quickly. Many technical support people have benefited from that feature, which I find very reliable.

TeamViewer Business can probably improve by increasing its exposure. While many businesses might have their preferences, if they are aware that there is a more reliable application, TeamViewer Business can provide that. There is quite a lot of competition in the remote connection market, and TeamViewer Business can show businesses why they should choose this product through market presence and advertising.

I have been working in the IT and network telecommunications profession for about 16 years.

TeamViewer Business is stable and does not crash. For the free version, there is limited time for control, but regarding reliability, it definitely provides a stable connection.

TeamViewer Business can definitely handle growing needs and more users easily. Nowadays, everyone is engaged in remote work and mentorship, and TeamViewer Business is well-suited for those scenarios.

Since 2007, I have not needed to reach out to TeamViewer Business's customer service or support team because I have not experienced any issues with the application, which speaks volumes about its reliability.

Positive

We did not switch from anything; we simply had an existing solution called VNC server. VNC server was previously installed but had issues such as ActiveX problems requiring a third-party feature to run. We switched back to TeamViewer Business because it is more secure and easier to use.

There is a relevant return on investment, especially when my previous organizations assisted with remote access features. We were in very tight schedules to resolve issues, and it did save a lot of money. Rather than needing to go on-site, we could connect remotely, making it easier for those who are not tech-savvy, thanks to TeamViewer Business's user-friendly features. This has helped immensely, especially when assisting elderly clients, and ensured we met metrics effectively, creating a significant positive impact.

Regarding pricing and setup costs, I have not directly encountered those matters. My experience has mostly focused on setup and licensing, which are not part of my support scope, as I was a user in my previous company. For personal use, I find the free features highly beneficial.

I did not evaluate any other options; there are alternatives such as AnyDesk or even Windows' own remote desktop application, but the best alternative for quick, secure connections is definitely TeamViewer Business.

I want to express my gratitude for TeamViewer Business, especially the free version because not all the time can you pay for the premium support. Both TeamViewer Business and personal versions have helped me a lot during my career, especially in my personal experiences when I am troubleshooting at home. I assist my family while working abroad as they handle their assignments, and I am really thankful for the developers of this application. I hope it becomes more useful for many more people in the future.

During my time in past companies using TeamViewer Business, it has had a great impact by helping a lot of customers who have trouble connecting securely. TeamViewer Business provides a user-friendly feature that connects people. For instance, when assisting someone who does not know about remote secure connections, instead of going through a complicated process with VPN applications, TeamViewer Business allows easy download of a secure link. Once the download is complete, we guide the customer directly; it is straightforward—they just provide the ID and password, and we can connect.

When one of our customers has trouble connecting using our existing VPN application, guiding them to TeamViewer Business allows easy download and running directly on their PC, which saves a lot of time. In our company, we focus on first call resolution as part of our KPI, and we need to finish troubleshooting quickly. The best way to guide customers is to use TeamViewer Business, which is familiar to most people dealing with technical issues. They can quickly download it and run it, making troubleshooting much faster, helping our organization achieve first call resolution metrics.

My advice for others looking into using TeamViewer Business is to definitely explore it if you want secure remote connections that are fast and easy to navigate. The secure file transfers are also very reliable, with numerous features to aid business growth through remote assistance and support.

I have not encountered issues even while using TeamViewer Business until now, and I am very happy with it. A representative from one of my LinkedIn networks asked for feedback about my experience with TeamViewer Business, and I agreed to provide it since I am definitely familiar with the product. I would rate this product a ten out of ten.

I use TeamViewer Business for remote management, so when we provide support for our remote users because our company is spread across South Africa, Australia, and the UK, we provide support over TeamViewer and it has been a great tool so far because it attends to exactly what we want to achieve. I am the technician that actually configures custom policies for another team that uses it for remote support, and I am also the company administrator for the application.

I can do that all the time, so it is part of my day-to-day work, except that I have also got a junior team that uses it the most. In my case, if I had to use it, let us say a user is situated in South Africa and we are in the Johannesburg area. I have got users in the Cape Town area also. I have got different options which I really like. The first one is Quick Support, where the user does not have to have TeamViewer Business installed on their machine. From my side, I just share the session code with the user, and the nice thing is that they can use any browser, it does not matter, and then they just enter the link that I give to them together with the session code, and then we can just quickly connect. I do what I have to do to help the user and then it is done. Then we have also TeamViewer Host of which I am responsible for preparing different hosts per department because we configure them in different ways. That way we run scripts to install the application, but we install Host applications. Finally, we give the full client to our most senior staff in the IT space so that they can have a bit more freedom.

The thing I like the most and which I discovered, I think it has been a feature that has always been there, is the fact that you can have custom configurations, especially if you are working with a tool by Microsoft called Microsoft InTune. I can specifically set up my own policies and then after that, make sure that I am able to deploy the application in a specific manner, not the usual manner. For instance, for every department, I know which settings would be appropriate for every device that is in the company. That is what I like the most. Also, I would say the thing that I like the most about TeamViewer Business is that they are always innovative, so there is also AI now involved of which I have not tested yet, but the thing I like the most is that they give you an opportunity to test and trial these products before you get them into production.

Unattended access is one of the features TeamViewer Business offers that we have recently deployed, and that is the greatest feature because it means that for me and the person that I am supporting, there is no frustration of sharing a code or a password before I can connect to the user. We just have a consent that I am going to be connecting to your machine. I just go on to the panel, to the TeamViewer Business panel, select the machine that I want to connect to, sometimes without even asking the user which machine it is. We try by all means just to minimize the frustration on the experience, so I can just simply go to the device, click on connect, and then it just connects without a password. That is one thing that I really like. Also, the fact that you can set up different custom modules, as I have indicated. There is also TeamViewer Business AI now, of which we have not actually activated in our company, but that is something that I will be looking into. I like the fact that it is actually innovative.

Those features are actually valuable, and I think they are the crux of the application. Easy file transfers, and also the fact that it is cross-platform, especially if you are using Quick Support. Whether the user is using a Raspberry Pi device, or they are using a Mac device, or a Windows device, it does not matter. It is just easy to assist another user, so I really like that. I think those fundamental features are what make TeamViewer Business to be what it is.

The application, as I have explained, really makes one's work to be very productive in a sense that you save a lot of time, especially if you are using TeamViewer Business Quick Support. You do not have to go all around trying to find out what the user's desk ID is and what their password is, so that reduces the amount of time that you spend on closing a ticket, for instance. You just dive into what you need to do, and the options and the graphical user interface are really straightforward. You just click on a few buttons and then you are ready to go, so that makes it a very efficient product.

If you had to teach someone how TeamViewer Business works, especially because I am speaking in a sense that I am using it on an engineer level, it would be a bit difficult to get accustomed to some of the settings, especially with the new experience. There is a new feature, or let me say there is a new graphical user interface, so someone would be frustrated on where to begin. For instance, you need to learn a little bit about how you set up custom policies, how you set up unattended settings and all that before you can actually use it. It is not a straightforward application to use. However, it does what needs to be done in a sense that if you are a technician and you want to connect to a client, it does the job.

I have been using TeamViewer Business for about three years now and counting.

TeamViewer Business by far is the most stable because it just works. I do not struggle to do upgrades and I do not struggle to do any updates, so I am very happy with it so far.

That is what I like about it. It is scalable, so currently, we are on a plan for 500 devices maximum and obviously that has increased a little bit. We are not panicking because we know that we can just upgrade to accommodate more devices. We are looking at maybe adding another 500, so to make it a thousand devices. That is what I like about it, very scalable.

I once reached out, especially when I wanted to find out about TeamViewer Business, especially with the integration of Microsoft Teams, where I found out that you can actually use TeamViewer Business as an app on Microsoft Teams. That got me interested, and then I just reached out just to find out how it works and the support was happy to assist me. They showed me how it would work and then that is also a great feature that I really like, the Microsoft Teams app for TeamViewer Business.

Positive

First, we used a product called AnyDesk, and the reason why we switched is because I did not find it corporate, because it lacked things like policies that one can set up. It also lacked integration services because we deploy our applications using InTune and sometimes using group policies. When we researched, we found that TeamViewer Business had at least more options for us to be able to use it for the entire organization.

The only one that we worked on was AnyDesk, nothing else.

Currently, we are just using TeamViewer Business on a public cloud basis, where we just prepare TeamViewer Business Host configurations and then deploy them via InTune or by manually installing the application. There are not any extreme configurations that are actually done.

At this moment, I really cannot say I have seen any ROI. All I can just say is that there is some time saved, especially knowing that I have got devices already deployed on my admin portal. It is easy for me to update or upgrade certain things for the devices, so it saves you a lot of time, especially when you have to deal with upgrades for the application. I would think that is a very valuable feature from TeamViewer Business.

When it comes to cost and licensing, that is done by someone else. However, I do have insights. I would not be sure how much exactly everything costs, but I am someone that picks up the license consumption and also recommends plans for the application because obviously the company is growing and devices are getting more and more. That means we have to upgrade our packages, so I just have a slight idea about the metrics, but when it comes to the actual finance part, there is someone who is responsible for that.

If you are using any other solution, I believe that from my point of view, I have actually tried a couple of software on a personal level and a corporate level. For corporate, I would recommend TeamViewer Business because of their team that is always working to innovate and also have new features available. For the mere fact that so far, or by far, TeamViewer Business when you configure it correctly, it will give you full access and you will not have any problems connecting to the client. There are features such as Quick Support, which are cross-platform. File transfers are easy to do, and also, as an administrator, it is easier for me to track who is consuming licenses and how they are consuming licenses, because I can have granular permissions and actually assign permissions as I feel is right. Depending on your experience and depending on your role in the company, you can manage devices, put them into groups, and manage custom modules. It makes it so much more corporate friendly because you can also add branding to your configurations. That is something that is very important, especially now in the era of cyber attacks. If you install an application on the user's desktop and when they open it, they see the company logo, it makes them trust the company and trust the application that it is actually a company application, so you can only get that if you are using TeamViewer Business.

Before we used TeamViewer Business, there was another product that we used. It is a well-known product also, of which I will not mention by name now. We tried it, but it was not as professional as we thought. So having to do that, we had to struggle and try to make things work before, until operations management actually recommended TeamViewer Business. Ever since we have been using TeamViewer Business, because of how quick it is to connect to a user across the globe, we have been able to close tickets rapidly. For instance, before we used the product, perhaps I had ten tickets. Because of how poorly the software was developed, it would be difficult just to find options to connect to another user, and often more than not, I struggled to even connect to that person because probably there is something blocked. Ten tickets before TeamViewer Business, it would take me just one ticket around twenty minutes to twenty-five minutes, but with TeamViewer Business, literally in less than seven minutes, I can get the thing done, connect to the client, do what I have to do, and then everyone is happy. I like the fact that when you close the session, there is an option where when you are using the application and you are done with the session, you can actually leave notes. Those notes can also help you when you are doing audits to see how you have been using TeamViewer Business and also most importantly just to have a track record of what you have been doing.

At this moment, I cannot pick anything that is hindering my work when I use TeamViewer Business, honestly speaking. So I think so far, because of the core fundamental features such as file transfers, cross-platform support, and just being able to connect to someone remotely, those are the most basic and most important features that one can ask for. So I think so far, so good and I do not have any complaints.

One thing that I also forgot is that TeamViewer Business allows you to literally set up a machine somewhere in your office and have easy access to that machine. That means that on your phone, on your mobile phone, you can also install the TeamViewer Business Quick Access application. Let us say you are somewhere remote and you are unable to open your laptop, you can actually assist the user by logging into your phone, typing that device ID, connecting to it easily without having to type in any password, and doing what you have to do using a phone, so you are still able to deliver your service and great customer service for your client. I would rate my overall experience with TeamViewer Business an eight out of ten.

Since I was doing my master's degree, I have been using TeamViewer Business, starting with my first experience working with business hotels in the IT administration department, where we assisted different clients and departments. I have continued using it in my current position at Terencia Software.

My main use case for TeamViewer Business is to access remote desktops, manage issues, and fix problems from remote computers and desktops in general.

When I needed to access a remote Prism server or computer to perform diagnostics on an on-premise client who was not on SaaS, I was able to fix their issue by resolving a script issue on their side using TeamViewer Business.

I also use TeamViewer Business to assist internal consultants by accessing their computers and fixing issues there, and I have been able to utilize it for clients to demonstrate how to use our internal framework through their networks directly.

One of the best features of TeamViewer Business is the security and respect for privacy, since you can connect to a specific computer using a unique confidential code, ensuring that security and safety are maintained with no problems.

Being able to request access from a client using the confidential code assures security and confidentiality, knowing that no one else can access this system and that access is limited, which indicates a high level of security and safety set by TeamViewer teams.

These features are important because many video conference platforms have similar features, and having them in TeamViewer allows not only resolving issues or accessing remote computers but also recording sessions and supporting multi-platform usage, which other platforms cannot do as effectively.

The reliability and performance of TeamViewer Business are very high because the speed is impressive, and there is no slowness when using it, which is important, and I am satisfied with how it works.

Even as companies move to SaaS solutions, some still prefer to stay on-premise, and using TeamViewer is crucial for connecting with these clients and supporting their internal platforms or servers.

All of these aspects improve customer satisfaction, as you can connect directly to clients and resolve their issues quickly, ensuring that the right person accesses the client's system remotely while demonstrating availability to help them.

The user interface is easy to use, and there are no issues that come to mind at this moment.

All the features that exist today are impressive, but it would be beneficial to have group functionalities to separate access when many consultants want to access different departments or clients at the same time.

I have been working in my current field for more than seven years as an application support analyst.

TeamViewer Business is stable. We appreciate the customer support for TeamViewer Business, and we rarely need to reach out because the platform is very stable and everything works smoothly.

TeamViewer Business can handle growth easily, facilitating all internal services and what we can provide to clients, especially for hybrid cloud and on-premise clients.

My experience regarding pricing, setup cost, and licensing for TeamViewer Business is fluid, as the commercial team is very available to assist and provide services, and we are all satisfied to have TeamViewer Business.

I have previously used Help Desk, but it lacks the features and advantages of TeamViewer Business, so I would not recommend it anymore.

After evaluating Help Desk, it does not provide the same performance and features as TeamViewer Business, which is why I consider TeamViewer Business the best option.

Using TeamViewer Business allows fewer employees to be needed because it enables solving many issues remotely, thus saving costs, as there is no need to send consultants to the client's site every time.

I rate TeamViewer Business a 10 because I have used other access solutions like Help Desk, but all the features included in TeamViewer Business, along with its ergonomics and performance, are unmatched.

If a company needs to manage their services and handle issues remotely, TeamViewer Business is the best solution, and they will never regret choosing it over others.

We have both a hybrid cloud setup and on-premises systems according to the client, and we have more than 90 clients. Some clients are using private cloud while with TeamViewer, we particularly use it for hybrid cloud and on-premise.

My real name can be used with no problem. My real company name can also be used in the review. I can be a reference for this vendor, and they can contact me if they have any questions.

I want to tell the TeamViewer Business team to continue their great work as they are helping companies and we really appreciate that. I give this review a rating of 10 out of 10.

I use TeamViewer to connect to a remote system and gain access to the system to troubleshoot whatever issues clients or teams are facing and resolve them. Sometimes, we also need to connect to some critical systems which we directly cannot access, so we use TeamViewer as a mediator to communicate between us and that system.

Around two months back in March, I had to directly access a system where a data breach had happened, and I needed to get details of that system and access it. At that moment, I was not at that location; it was far from my current location and was a remote location. I directly used TeamViewer and connected to that system, and with the help of this, I saved a lot of time and effectively resolved that issue within a short time.

To connect with my team who are at different locations and guide them on how to use the different types of software that come into the market, TeamViewer is very handy.

First of all, I can connect to any team or person using TeamViewer, and it is easy to access whatever functionality I want to use.

The simplicity is what I find especially helpful, and apart from it, file accessibility and all that are very useful.

I appreciate that its cross-platform compatibility is what I prefer the most. I can use TeamViewer on Mac or Windows and even on my Android phone. From anywhere, I can connect to any system, and it has rich features such as multi-monitors support, session recording, and remote printing, which I think are very good features.

TeamViewer has helped us in collaboration and saved us a lot of time traveling between different locations. Without traveling to another location, we can directly access the system and accomplish whatever the requirements are per business needs, so it has saved a lot of time and money in that case.

Sometimes when I am in a low network area, I face issues with connectivity while using TeamViewer, so definitely in that scenario, it should operate better over low networks.

I would add that security needs to be considered whenever these types of software are published into the market, because many people get targeted because of these types of remote connection software. There should be a verification methodology in place; if someone is trying to connect to me, some type of verification should happen. Additionally, I think the pricing is a little too high for small to medium teams, so that can be improved if the cost gets lowered.

Per SOX or certain guidelines, or if you refer to NIST, the governance should be in place with AI models while using TeamViewer. There are some worries about whether our data will be shared or whether they will install it or not. There should be a clear disclaimer to users on how they will process user data.

The accuracy is up to the mark, I think. I do not use much of the AI part, so I cannot comment much on that, but I have used it sometimes, and it definitely works; however, a lot of improvement needs to be done with the model that is being used.

It has been around one and a half years since I started using TeamViewer, and I have used it on a regular basis to connect with remote clients or remote software systems to access them.

TeamViewer is very stable and good to work with.

The scalability of TeamViewer is good; at the organization level, we are using it, so scalability is not an issue for me, and I have never faced any kind of issue with it.

Customer support for TeamViewer is awesome. They always support us, and within a short period, the issues get resolved and they are very active.

We are using TeamViewer from the start, and it aligns with the company guidelines, so we have not switched to any other software.

If I take an estimation of one month, I save around eighty to ninety hours just because of TeamViewer. The traveling time it saves when traveling between different locations definitely has an impact, so it has impacted the efficiency part as well.

I can say there are some tools that provide remote connections; I think one of them is called Remotely.

If you are choosing TeamViewer to use, check your pricing because sometimes its pricing can be a little high for your organization if you have a very tight budget. But if you have a budget, then definitely it is the best tool to use in the market for remote connections to any system; I think it is better than its alternatives in the market. I would rate this product an eight out of ten.

My main use case for TeamViewer is that it is a software that helps us in sharing our screen with different types of other team members working in our company.

We used to share our mobile and laptop screens with the help of this tool to discuss different services and real-time challenges.

A specific example of a time when I used TeamViewer to solve a real-time challenge occurred when we provide doorstep car detailing services to our customers. This generally happens whenever our team member visits our client's address and gets stuck while executing the services. We connect with them with the help of TeamViewer and share each other's device screens so that we can give them proper assistance, and all the services can be done properly and gently.

I definitely use TeamViewer for team training, as sharing the screen is one of the integral parts of our business. TeamViewer helps us in sharing details and our devices' screens with each other. We train our new interns by sharing our mobile device and conveying all the real-time data with them.

In my opinion, the best features TeamViewer offers are, first and foremost, its screen sharing. The second best feature is video conferencing, and the third best feature is multiple-channel audio connectivity.

Regarding how the multiple-channel audio connectivity has helped my team, we need to connect with our team members who work in different parts of the country. Sometimes we need to connect with them all together, and TeamViewer helps us in connecting with them with the help of audio and video calls all at once. That is why we prefer using this software for conducting online business meetings.

TeamViewer has positively impacted my organization because it has helped us in saving a lot of time, as the process of conveying instructions is much simpler now, and we are able to provide better online training to our new staff. That is why TeamViewer is one of the strongest team management tools that we have used until now.

I estimate that TeamViewer has helped us in saving approximately thirty to forty percent of our daily time expenses that we used to have before in complete training and giving instructions to employees of different domains. Now, everything is done through online channels and meetings before they attend the office.

If TeamViewer can add some premium features like whiteboard collaboration and real-time editing where multiple people can work on a similar board along with sharing their screen, then the software would be much more productive.

I feel that the user interface of TeamViewer is quite friendly, and anybody who is a little bit tech-savvy can easily work on its user interface. However, I would like to say that their customer support is quite slow, and they take a lot of time in giving responses. They should work on their customer support.

I have been using TeamViewer for more than three years.

TeamViewer is quite stable in my experience, and it has been working well for our organization. However, whenever there is a problem with the internet connectivity, this software lags.

The scalability of TeamViewer is more than average, as most of our training team members have been using the same software, and it was quite easy to give them user training regarding TeamViewer. They also learned about its features soon.

Customer support for TeamViewer is quite slow. They do reply, but the reply timing is more than forty-eight hours, which is not acceptable for any service industry.

I have not used any other screen sharing platform before TeamViewer.

The ROI was great. TeamViewer helped us in conducting business meetings and conveying information in a much easier and smoother way. We are now able to do all these events by conducting online meetings and sharing our screens. That is why we are able to save a lot of time and money after installing TeamViewer in our company.

My experience with pricing, setup cost, and licensing is that the pricing of the initial setup of TeamViewer was quite expensive, as we belong to a small startup. We feel that the initial setup cost was quite high. However, if a business wants to use this tool for the long term, and if they get a good return, then they should try it.

I did not evaluate any other options before TeamViewer, as it was my first platform.

TeamViewer is a great platform for service-related businesses, and all the service industry owners should try it. I have provided a review rating of nine for this product.

My main use case for TeamViewer Business is supporting our internal employees and remote workers. A specific example of how I use TeamViewer Business to support our internal employees and remote workers is that we use TeamViewer to connect onto employees' laptops and upgrade software, repair problems, and troubleshoot.

The best features TeamViewer Business offers include the ability to save all of your users into the interface so you can easily look up a person's name, and it will give you their computer without you having to maintain a spreadsheet of which users are associated with which device.

Saving users in the interface has helped our workflow and made things easier for our team because we use it every single day, and we would struggle to support our teams effectively without TeamViewer Business; it has made things much easier.

TeamViewer Business has positively impacted my organization as it has meant that we have been able to reduce our carbon footprint since we are not having to go out and visit people in person as often, allowing us to support them remotely much more frequently than we would be able to without it. Although I do not have any particular metrics, I would say before we had TeamViewer Business, we were probably visiting our stores at least a couple of times a year, and we have gotten that down to roughly one to one point two times a year, so it is almost half the amount of travel.

One thing that would really help with TeamViewer Business is if they were able to provide an easier way to deploy TeamViewer Business on all devices using group policy, as the current solution is quite clunky and very technical to set up; I have struggled and spent many days trying to get TeamViewer Business pushed out via group policy, and it has never worked as we would prefer, so we end up doing it manually, which is a drain on resources.

I think everything is pretty good about TeamViewer Business, but I would say the user interface in the newer versions is actually a bit harder to navigate than the older versions; it is probably that I have just gotten used to the old version.

I have been using TeamViewer Business for around ten years.

TeamViewer Business is stable for me.

The scalability of TeamViewer Business is absolutely fine. Scalability has been useful for my organization because we have additional licenses for extra admins, and having the ability to have unlimited end-users is really valuable.

Every time I have spoken to customer support, they have been really helpful. I would rate the customer support a ten.

Positive

Before TeamViewer Business, I used a combination of Remote Desktop and VNC, and certainly at our low bandwidth sites, we had many problems getting connected or staying connected; the connection would drop, while TeamViewer Business's very good compression and recovery algorithms resolved that problem for us and made it much more usable.

My experience with pricing, setup cost, and licensing has been very positive; we have had TeamViewer Business since TeamViewer twelve, and actually had a perpetual license, and when that went end-of-life, we were offered a big discount to go onto the annual model with the latest updates. My experience with the sales team has been very positive, as they have been very friendly, very helpful, and quick to provide pricing.

I do not have anything concrete to share regarding return on investment, but I would say we are doing much less travel than we would without TeamViewer Business; we would have been traveling and visiting all of our stores a couple of times, if not more, per year, and we are down to one to one and a half times a year.

I did not evaluate other options before choosing TeamViewer Business as it was the obvious choice for us at the time.

My advice to others looking into using TeamViewer Business is that it is a really good product; if you are using mainstream devices such as Windows or Mac, it is the one to choose, especially if you have devices spread out across the country or countries, as it will reduce your travel time, and if you have low bandwidth sites, it will help you compensate and keep you connected, even when speeds drop. I would rate this review a nine.

My main use case for TeamViewer Business is to connect remotely to end users who are working from different locations.

I have one specific application that is hosted on a particular workstation, and each team needs to access it on a periodic basis for a limited time. In that case, we have installed TeamViewer and gave access to the team so that whenever they want to access the particular workstation or the application, they can access it with TeamViewer.

We usually use TeamViewer Business to connect to end users since we are working for the IT support team, and we require a remote application or a tool that could easily solve end-user issues.

The best features that TeamViewer Business offers include the remote session as well as the in-house chat that it has.

TeamViewer Business can be integrated with different tools, making it easy for us to access any end-user laptops or any particular applications with the security compliances that we use. The transferring of files as well as the remote session has specific credentials or passwords that we use to connect, which is beneficial for a particular user instead of sharing it with multiple users.

TeamViewer Business has positively impacted our organization by reducing the time of the TAT for resolving issues for end users, which has really helped us.

I think the pricing could have been improved, as smaller organizations like us usually need a low-cost tool. If it were more affordable, that would be beneficial for small-scale companies.

My experience with pricing, setup cost, and licensing was great since we were very new to the tool and did not have an idea of what pricing we could get. However, we did get a better deal, but it can be improved a lot for a small-scale company.

I have been using TeamViewer Business for a year now.

TeamViewer Business is stable for our organization, and there is no downtime.

TeamViewer Business is scalable and can grow with our organization's needs because it is used in larger environments and can be integrated with different multi-tools to help the IT support teams perform better.

Until now, I have not contacted the customer support for TeamViewer Business because there have been no issues.

Neutral

Before using TeamViewer Business, we were using AnyDesk, but we changed it because of security compliance issues and wanted a subscription-based solution.

The reason we opted for TeamViewer Business is because of the security and compliance. A simple installation of an application usually takes ten to fifteen minutes, but when we connect with TeamViewer Business, we can do it in a minute, or usually, we can install it in a five-minute timeframe.

After opting for TeamViewer Business, we have reduced the TAT of resolving issues. If our issue usually takes fifteen minutes, then we can resolve it in a five-minute timeframe, significantly reducing the TAT that we have opted for.

We did not evaluate other options, but we were using AnyDesk before we opted for TeamViewer Business.

My advice to others looking into using TeamViewer Business is to primarily look after their use case and what they actually need. Based on that, they can opt for different remote tools. For us, TeamViewer Business has helped and provided a good option to use, which is why it has been beneficial.

I would like to express my gratitude, as TeamViewer Business has helped us perform better, which is my ideal thing that I wanted to mention. I provided a review rating of eight for TeamViewer Business.