Microsoft Remote Desktop Services vs TeamViewer comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 5, 2022
 

Categories and Ranking

Microsoft Remote Desktop Se...
Ranking in Remote Access
3rd
Average Rating
8.0
Number of Reviews
76
Ranking in other categories
Virtual Desktop Infrastructure (VDI) (3rd)
TeamViewer
Ranking in Remote Access
2nd
Average Rating
8.6
Number of Reviews
86
Ranking in other categories
Virtual Meetings (3rd)
 

Mindshare comparison

As of July 2024, in the Remote Access category, the mindshare of Microsoft Remote Desktop Services is 17.3%, down from 17.6% compared to the previous year. The mindshare of TeamViewer is 19.1%, up from 17.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access
Unique Categories:
Virtual Desktop Infrastructure (VDI)
5.4%
Virtual Meetings
6.1%
 

Featured Reviews

Akos Szirmai - PeerSpot reviewer
Apr 16, 2024
Easy to use, enables remote work, and establishes a simple funnel to servers
I needed the solution to connect to a service. I need fixed IPs. When I'm working from home, I have a dynamic IP. One of our clients has opened a server with a fixed IP for us. We connect to the server using Microsoft Remote Desktop Services The solution makes remote work possible. It has made my…
it_user493536 - PeerSpot reviewer
Jun 15, 2016
Enables us to connect to and control remote PCs across various NAT and firewall barriers.
The ability to connect to and control remote PCs across various NAT and firewall barriers. The ability to interact with the computer prior to end-user login. We have a lot of remote offices, and without the ability to remotely control the computers at these properties, my job would be much more…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of Microsoft Remote Desktop Services is its security and simple configuration."
"The most valuable feature of Microsoft Remote Desktop Services is the ability to remote into a system that is not on-premises."
"We use cloud remote support because we need to assist our customers. It allows them to connect from the web. I"
"The solution is easy to deploy and there are many features available that you can turn on or off depending on your budget."
"It's part of the Microsoft Operating system and is free."
"The most valuable feature is ease of use."
"It's almost an out of the box function once you have installed the other components."
"It's pretty stable."
"The implementation is quite straightforward."
"TeamViewer is fast and easy to manipulate."
"TeamViewer has a good interface."
"The most valuable feature of TeamViewer is the ability to remote into another device."
"The document control is quite good."
"TeamViewer is a scalable solution."
"TeamViewer is useful for accessing data and systems remotely. Using this application, I can access other computers using an ID number that I provide to the users whose laptop I would like to access."
"From my perspective, the most important is the login."
 

Cons

"In a future release, they could improve by providing more advanced technology and better buffering for if the connection is degraded or lost."
"Lacks a notification feature when internet is down."
"From the perspective of an IT professional, Microsoft Remote Desktop is very easy to use. However, it could be made easier to use for the end user, especially when it comes to activating it."
"We encounter challenges with portability, especially for users of iOS devices."
"Updates sometimes impact the application and we have system crashes."
"I would say it's expensive as there similar products available for free."
"The initial setup of Microsoft Remote Desktop Services is not the easiest. You need to have a certain understanding of how Microsoft is provisioning the solution to be able to set it up and use it."
"The only issue I experienced was with the initialization of the session, which affected the stability of the solution."
"TeamViewer is expensive, and you get a limited number of connections for your money."
"Some of the additional features, like the meeting stuff, is making it too cluttered."
"It would be useful if the solution could facilitate more than one remote user accessing my desktop at a time."
"The support could improve their speed."
"I didn't like the fact that you had to install a client for remote support. If you didn't install the client, you were very limited in terms of what you could do. For a whole enterprise, it is just not an easy task to install a client on everything. Even if you're using SCCM, it is an undertaking. For transient clients that you don't necessarily support a hundred percent of the time, it would be nice to be able to connect to them and support their issues without having to install something on their machines. In my previous company, we were looking at this solution as being a collaborative tool for the enterprise in terms of video conferencing, calling, and scheduling. They were working on bringing a bunch of products together to make their suite a little more integrated, but it really wasn't at the point where we wanted it to be in terms of integration. We looked at it, reviewed it, and tested it out a bit. We then decided to go with Microsoft Teams. It has the clunkiness of having separate modules that aren't totally integrated. There are different methods for doing different things, which makes it a little bit more complicated. There should be the same way whether you are doing remote support or just calls."
"TeamViewer could improve by having a cloud version. Having the solution on the system could cause some cyber security concerns with data."
"The performance could always be better."
"I can use up to three computers, but sometimes I have four. So, it would be nice to have at least four computers."
 

Pricing and Cost Advice

"It's not an expensive product."
"The cost is fair."
"Microsoft Remote Desktop Services is less expensive than some other solutions on the market."
"The solution is expensive. Since things are made to be a bit easier in the solution, the solution's cost is a bit on the higher side."
"The pricing could always be improved."
"The solution has a perpetual license and it is purchased upfront."
"The pricing is moderate."
"Although not an expensive product, pricing is always something that can be improved."
"It has probably saved us several thousands of dollars because we have quick access anywhere. We don't have to worry about finding people onsite or arranging conference calls. We also save time and money with it because we don't have to send somebody onsite to troubleshoot."
"We are not using the solution for commercial use therefore it is free to use."
"TeamViewer pricing is reasonable... The simultaneous controller licensing model of TeamViewer - compared to LogMeIn’s controlled Host licensing model - seems to benefit us so far. We’re currently saving about 30 percent on licensing cost... The savings from licensing have been eaten up by the soft costs involved in dealing with and working around TeamViewer’s deficiencies in allowing granular control by multiple controllers, and the issues with the various settings that are missing on the macOS Host."
"The cost of the licenses depends on how you buy them. They just had a buy one get one free deal going, and they do that every once in a while. Where you buy one license, and they will give you the second one free, or you can try to get discounts. Most of our licenses that we have we tried to do something like that just to save some money."
"I used the free version of TeamViewer."
"It would be nice if it is cheaper."
"I used the free version of TeamViewer."
"We have a corporate license. The maximum amount number of users changes based on the amount you pay. E.g., with our license, there is a maximum amount of users who can use the solution at the same time (10 users)."
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Government
9%
Financial Services Firm
9%
Manufacturing Company
8%
Computer Software Company
13%
Manufacturing Company
8%
Retailer
7%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Microsoft Remote Desktop Services?
The tool must be cheaper. It should provide an option to pay the license fee once in a year or once in two years.
What needs improvement with Microsoft Remote Desktop Services?
When we update the environment, we face problems sometimes, and the users cannot use the system.
Should I choose Teamviewer Tensor over the regular Teamviewer?
The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By far, one of its best features is the remote access it provides. I can control som...
What do you like most about TeamViewer?
It is easy to use and has a pretty good UI.
 

Also Known As

Remote Desktop Services, MS Remote Desktop Services
No data available
 

Overview

 

Sample Customers

Bank Alfalah Ltd.
Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross
Find out what your peers are saying about Microsoft Remote Desktop Services vs. TeamViewer and other solutions. Updated: July 2024.
793,295 professionals have used our research since 2012.