We performed a comparison between Microsoft Remote Desktop Services and TeamViewer based on our users’ reviews in four categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Microsoft Remote Desktop Services slightly nudges out TeamViewer in this comparison. Microsoft Remote Desktop is a complete solution that is already a part of every Microsoft ecosystem. TeamViewer’s cost and security concerns make it less attractive for many users.
"Microsoft Remote Desktop Services is stable and reliable."
"The solution offers good value for money."
"We use cloud remote support because we need to assist our customers. It allows them to connect from the web. I"
"Good screen draw feature and ability to use two monitors."
"You can scale the product."
"The most valuable feature is that it gives me full accessibility to my servers."
"The most valuable feature of Microsoft Remote Desktop Services is that it scales well."
"Microsoft Remote Desktop Services is highly stable."
"The best feature is the remote access and being able to control another person's computer when you're showing them something, or teaching them how to do something during training, or fixing a problem they're having."
"The most valuable feature is you do not need to know the Windows username and password to connect and see the staff screen."
"It's very beneficial and time effective on how we are able to provide quick support. We've quadrupled our effectiveness as an IT support because we have cut down all that unnecessary travel time, even between floors."
"The most valuable feature has been the ability to give control to others for support purposes."
"This solution is straightforward to use."
"We also use it a lot for remote site assistance. We've set up our internal authentication for unattended access to our remote sites. That makes it very easy and convenient to remotely connect with our users and our client machines whenever we need to. It's set as a direct, secure connection. As long as the station has internet access, we can see it and it makes remote support very simple."
"The document control is quite good."
"It saves trips to customer sites, which saves time. I am able to get in there remotely and fix things."
"The pricing could be better."
"It could be more user-friendly."
"We'd like more granular security control of the desktop services."
"The stability must be improved."
"Updates sometimes impact the application and we have system crashes."
"The only problems that you're going to have with the remote desktop are going to be firewall ports, security, and NLA, which is a net network level access control, or TLS transfer layer security or some other SSL-type of security."
"We find the services are not as transparent as we would like for our integration with Citrix."
"We'd like to see more integration with other vendors."
"I don’t see any areas where improvement is needed."
"It's not the program itself that's an issue, but there is a need for some better documentation on how to use the web portal Management Console. That seems to be a bit lacking in directions, if you aren't paying attention and you don't know what to do. Better documentation would make it a little bit easier to set things up in different groups and share groups between people."
"It would be very helpful if they could provide a manual for the installation process and describe more of their features."
"We'd like to be able to work from mobile to desktop and vice versa. We'd like more mobility."
"It should have ability to display notes in the computer list."
"Sometimes it lags."
"The support could improve their speed."
"I would like it if the trial version of TeamViewer allowed you to have a connection for much longer."
More Microsoft Remote Desktop Services Pricing and Cost Advice →
Microsoft Remote Desktop Services is ranked 2nd in Remote Access with 74 reviews while TeamViewer is ranked 1st in Remote Access with 84 reviews. Microsoft Remote Desktop Services is rated 8.0, while TeamViewer is rated 8.6. The top reviewer of Microsoft Remote Desktop Services writes "Easy to set up and reliable, but needs an additional control panel". On the other hand, the top reviewer of TeamViewer writes "Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS". Microsoft Remote Desktop Services is most compared with VMware Horizon, VMware Workstation, Citrix Workspace, Parallels Access and Apache Guacamole, whereas TeamViewer is most compared with TeamViewer Tensor, Parallels Access, ISL Online, LogMeIn Central and BeyondTrust Remote Support. See our Microsoft Remote Desktop Services vs. TeamViewer report.
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