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Microsoft Remote Desktop Services vs TeamViewer comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jun 3, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.6
Microsoft Intune boosts efficiency by slashing costs and time, enhancing security, and automating tasks for significant resource savings.
Sentiment score
4.7
Microsoft Remote Desktop Services improves efficiency and saves time, though some users view it as costly with excess features.
Sentiment score
6.6
TeamViewer enhances efficiency and remote access but faces criticism for licensing costs and insufficient ROI metrics.
Everything we've gained from it makes my job easier day after day, and I see value in it as an engineer.
IT Systems Engineer at Syracuse University
Microsoft Intune not only saves costs by reducing the number of personnel needed but also offers a comprehensive solution for managing laptops, applications, security, individual access, and enrollment.
Subject Matter Expert at Engage IT Services Pvt Ltd
With Microsoft Intune, tasks such as device provisioning, policy deployment, application delivery, and compliance enforcement require less manual effort than in more traditional management models.
Endpoint Cloud Solution Architect at Lutech
By unlocking a locked situation, I mean we couldn't connect to a server in any other way, so we had to use RDP.
AWS Architect at a tech vendor with 10,001+ employees
Microsoft Remote Desktop Services has helped us to be efficient; we are a team of five serving the entire region of Africa and the Middle East, and it has truly improved our overall efficiency as a team.
System Engineer, Grid Software MEA at a tech vendor with 10,001+ employees
Microsoft Remote Desktop Services has saved us considerable time because we don't have to be on-site for support and have more accessibility to the machines.
Managing Director
It has facilitated compliance using documentation and auditing through records, recordings, and logs, and has boosted collaboration, especially with our clients and team members remotely or in the office.
Lead Software Engineer at BD
Previously, we took around two to three hours to troubleshoot any production issues, but now we invest only 40 to 45 minutes to troubleshoot any of the critical production issues.
Manager Projects at Cognizant
If our issue usually takes fifteen minutes, then we can resolve it in a five-minute timeframe.
IT Manager at SignDesk
 

Customer Service

Sentiment score
5.8
Microsoft Intune support is generally comprehensive but inconsistent, with premium support offering a better experience despite needed improvements.
Sentiment score
4.6
Microsoft Remote Desktop Services support varies in speed and consistency, with experiences influenced by licensing, partners, and contact points.
Sentiment score
7.6
TeamViewer's customer service is praised for its proactive, responsive, and knowledgeable support with overall positive customer experiences.
When a support ticket is submitted, it directly reaches someone with Intune support expertise.
Collaborations engineer at a financial services firm with 1,001-5,000 employees
When I contacted Microsoft, they had the same expertise, if not more, which is phenomenal because I felt heard and my problem was solved.
IT Systems Engineer at Syracuse University
Sometimes, the support provided is excellent, and the representative is knowledgeable, while other times, the service needs improvement.
Engineer at a healthcare company with 5,001-10,000 employees
I would rate the customer support of Microsoft Remote Desktop Services a 10.
Sr. Compliance Analyst at a computer software company with 51-200 employees
Interacting with Amazon's customer support seems to route the request to the correct team almost immediately, resulting in quicker responses.
Cloud Ops Lead at a tech vendor with 10,001+ employees
If I have any issues related to the installation or initial setup, they have been great and a helping hand.
Lead Engineer Senior Forntend Developer at Adobe
I would rate the customer support a ten.
Head of IT, Infrastructure at a educational organization with 1,001-5,000 employees
Since 2007, I have not needed to reach out to TeamViewer Business's customer service or support team because I have not experienced any issues with the application, which speaks volumes about its reliability.
IT NETWORK ENGINEER at KFUPM
You can actually use TeamViewer Business as an app on Microsoft Teams.
IT Back Office Engineer (Cloud) at Digicall Group
 

Scalability Issues

Sentiment score
7.1
Microsoft Intune offers scalable, flexible cloud-based device management, supporting diverse platforms and enterprise-level needs without infrastructure constraints.
Sentiment score
6.6
Microsoft Remote Desktop Services is scalable and reliable, though seen as complex and costly due to licensing and hardware limitations.
Sentiment score
7.4
TeamViewer is praised for scalability and cross-platform support but criticized for licensing, group management, and complex environment support.
The scalability of Microsoft Intune is ten out of ten.
Solutions Architect at a computer software company with 51-200 employees
Ideally, we want to automatically segregate devices based on user properties like primary use, but currently, dynamic groups seem limited to device properties.
Engineer, Systems Admin . at a financial services firm with 5,001-10,000 employees
It supports organizations with 200 endpoints and those with more than 15,000 endpoints.
Director at Provisioned
The scalability of Microsoft Remote Desktop Services is 10 out of 10.
Head Of Product & Engineering (Cpto) at a real estate/law firm with 11-50 employees
Microsoft Remote Desktop Services scales very well; I could scale it to however many users I would want.
Cloud Ops Lead at a tech vendor with 10,001+ employees
The scalability of Microsoft Remote Desktop Services is high, as it is already providing me with the flexibility to access my system from anywhere.
Lead Engineer Senior Forntend Developer at Adobe
People responsible for TeamViewer can contact TeamViewer and add more users very easily.
Support analyst at a tech vendor with 10,001+ employees
Scalability has been useful for my organization because we have additional licenses for extra admins, and having the ability to have unlimited end-users is really valuable.
Head of IT, Infrastructure at a educational organization with 1,001-5,000 employees
TeamViewer Business can handle growth easily, facilitating all internal services and what we can provide to clients, especially for hybrid cloud and on-premise clients.
Senior Application Support Consultant at Talentia Software
 

Stability Issues

Sentiment score
7.2
Microsoft Intune is reliable for device management with high availability, robust integration, and efficient performance despite minor issues.
Sentiment score
8.0
Microsoft Remote Desktop Services is praised for reliability and performance, with minor early challenges but overall strong dependability.
Sentiment score
8.1
TeamViewer is highly stable and reliable, with improved security and minor connectivity issues rarely affecting performance.
We have not experienced downtime, bugs, or glitches.
Head of IT at TWM SOLICITORS LLP
It appears Microsoft Intune undergoes changes without informing customers.
Support Engineer at a tech services company with 201-500 employees
In my experience, Microsoft Intune is a stable platform as it is a cloud-based service, and updates are regularly delivered by Microsoft.
IT Administrator at Newrest Inflight España, S.A
I have never faced any issues related to its working or its availability.
Lead Engineer Senior Forntend Developer at Adobe
Microsoft Remote Desktop Services is stable, and I can confirm this.
SR SYSTEM ENGINEER at a retailer with 11-50 employees
TeamViewer Business is very stable in my experience.
Lead Software Engineer at BD
TeamViewer Business is stable.
Senior Application Support Consultant at Talentia Software
TeamViewer Business is stable and does not crash.
IT NETWORK ENGINEER at KFUPM
 

Room For Improvement

Microsoft Intune needs improved OS compatibility, detailed reporting, intuitive UI, faster sync, enhanced security, and better automation.
Microsoft Remote Desktop Services needs an improved interface, simplified setup, better compatibility, clearer documentation, and enhanced connectivity options.
TeamViewer should improve file transfer, performance, macOS features, pricing clarity, interface, security, and integration with other platforms.
Features like unlocking devices sometimes fail, and the support offered for other operating systems is insufficient.
Strategy & Portfolio Advisor at a insurance company with 1,001-5,000 employees
There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now.
Collaborations engineer at a financial services firm with 1,001-5,000 employees
Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive.
Engineer at a healthcare company with 5,001-10,000 employees
I also understand that this tool is in an end-of-life state now, with Microsoft actively pushing people towards Azure Virtual Desktop or Windows 365.
Cloud Ops Lead at a tech vendor with 10,001+ employees
On macOS, we sometimes experience keyboard connectivity issues.
AWS Architect at a tech vendor with 10,001+ employees
Microsoft Remote Desktop Services can be improved by better integrating it within Teams or providing a Teams integration to connect to customer support teams or other systems' accesses using Remote Desktop internally, rather than as a separate individual tool.
technology consultant at Bank of America
TeamViewer could work on performance latency in slower internet connections by optimizing screen refresh rates during remote sessions, especially when transferring large files or using graphics-heavy applications.
Security and Support Engineer at a tech services company with 11-50 employees
It's quite expensive for an enterprise, which creates a problem when suggesting this solution to the customer.
Project Manager at a media company with 501-1,000 employees
It would be beneficial to have group functionalities to separate access when many consultants want to access different departments or clients at the same time.
Senior Application Support Consultant at Talentia Software
 

Setup Cost

Microsoft Intune offers competitive pricing and comprehensive management when bundled with Microsoft 365, but standalone options may deter small businesses.
Microsoft Remote Desktop Services pricing is mixed; integration reduces costs, but additional licenses and complex models increase expenses.
Enterprise users find TeamViewer cost-effective and flexible, though some consider it pricey due to high fees and strict policies.
Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs.
Senior Systems Architect IV at a aerospace/defense firm with 10,001+ employees
The Intune suite and add-ons, such as batch management and remote help, are costly.
Technical Sales Professional (Microsoft Modern Workplace) at Alnafitha IT
It costs approximately forty euros per user per month.
Cyber Security Officer at Gudu
These licenses are not cheap, as they add up in cost.
Chief Technology Officer at a computer software company with 11-50 employees
I understand it can get quite expensive and also complex to manage these different licenses.
Cloud Ops Lead at a tech vendor with 10,001+ employees
I don't think there was any cost, as this was built into our experience with Windows and Azure.
Managing Director
The pricing, setup cost, and licensing for TeamViewer Business are relatively very competitive and cost-effective.
Human Resources Manager at TP
Compared to the features it offers, this tool is more cost-effective.
Lead Software Engineer at BD
The pricing of the initial setup of TeamViewer was quite expensive.
Chief Technology Manager at Doto Services
 

Valuable Features

Microsoft Intune offers centralized management, seamless integration with Microsoft 365, robust security, and supports remote environments with automated policies.
Microsoft Remote Desktop Services offers secure remote access with cross-platform support, easy management, and enhanced productivity for users.
TeamViewer offers ease of use, remote access, collaboration, high security, and cross-platform support, enhancing efficiency and communication.
Intune excels in configuration and compliance management for Windows 10, ensuring devices receive timely updates and adhere to organizational standards.
Microsoft Practice Lead at a tech services company with 11-50 employees
Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow.
Engineer, Systems Admin . at a financial services firm with 5,001-10,000 employees
Windows Autopatch is the most valuable because it removes the burden of patch management.
Director at Provisioned
The main benefits that Microsoft Remote Desktop Services provide to me include streamlining my working process, ensuring security, and offering flexibility to connect to virtual desktops and apps from multiple devices.
Technology Consultant at a tech vendor with 10,001+ employees
Using Microsoft Remote Desktop Services has helped my team save time and improve productivity because we had Microsoft servers that were impossible to connect from our MacBook Pro laptops, and once we started using RDP, we could connect and move forward to deliver the project.
AWS Architect at a tech vendor with 10,001+ employees
The best features Microsoft Remote Desktop Services offers include providing me administrator access, certain inbuilt client tools, and the ability to remotely access enterprise applications, as well as helping me validate whether certificates exist or are missing, or near to expiry.
technology consultant at Bank of America
TeamViewer Business has positively impacted my organization by giving us the ability to provide clients with a good experience and to fix bugs quickly while accessing their computers.
Support analyst at a tech vendor with 10,001+ employees
TeamViewer Business has positively impacted my organization by boosting efficiency since you do not need to be physically available to the client to troubleshoot or help them.
Security and Support Engineer at a tech services company with 11-50 employees
TeamViewer Business has positively impacted our organization by reducing the time of the TAT for resolving issues for end users, which has really helped us.
IT Manager at SignDesk
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
2nd
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
377
Ranking in other categories
Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
Microsoft Remote Desktop Se...
Ranking in Remote Access
3rd
Average Rating
8.2
Reviews Sentiment
6.1
Number of Reviews
91
Ranking in other categories
Virtual Desktop Infrastructure (VDI) (3rd)
TeamViewer
Ranking in Remote Access
1st
Average Rating
8.6
Reviews Sentiment
6.8
Number of Reviews
109
Ranking in other categories
Virtual Meetings (2nd), Remote Monitoring and Management (RMM) (3rd)
 

Mindshare comparison

As of June 2026, in the Remote Access category, the mindshare of Microsoft Intune is 6.3%, down from 10.7% compared to the previous year. The mindshare of Microsoft Remote Desktop Services is 6.7%, down from 11.4% compared to the previous year. The mindshare of TeamViewer is 8.2%, up from 8.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access Mindshare Distribution
ProductMindshare (%)
TeamViewer8.2%
Microsoft Intune6.3%
Microsoft Remote Desktop Services6.7%
Other78.8%
Remote Access
 

Featured Reviews

OluwashileAdeniyi - PeerSpot reviewer
Senior Infrastructure Security Engineer at a outsourcing company with 51-200 employees
Centralized endpoint security has improved and supports hybrid work and BYOD policies
Regarding what I dislike about Microsoft Intune and its downsides, I would say that more Mac controls are needed because we have limited Mac and Linux control. When comparing controls and policies between Windows, Mac, and Linux, Windows has almost everything you can think of, while Mac and Linux have limited types of control. You cannot implement certain things on Mac and Linux that you can on Windows. The limited controls are a major issue. Additionally, if Microsoft could find a way to embed servers into Microsoft Intune, that would be beneficial. Microsoft Intune is not really designed for servers or Windows servers. It is more tailored towards Windows 11 and Windows 10 operating systems. Windows servers are not fully supported. Enterprise organizations usually have both servers and endpoints, which are users' workstations. For servers, most people look for other solutions such as SCCM, which is Configuration Manager. However, SCCM is what Microsoft Intune is trying to replace. Both SCCM and Microsoft Intune belong to Microsoft. Microsoft is trying to transition organizations into Microsoft Intune, the native cloud solution. However, because this update is still in process, servers are not fully compatible with Microsoft Intune and cannot be managed by it. The current policy that has emerged from issues with clients is what they call co-management, which is relatively new, and I do not know if adoption is significant. Many legacy or older customers who have been using these products for decades still have SCCM. When it is time for them to manage their Windows devices, they use what is called cloud attach. Cloud attach is a term whereby your SCCM is connected to your Microsoft Intune. Most people do not know about it, but I have deployed it for several organizations. Cloud attach and co-management work together so that your device is in SCCM, but some policies are pushed from Microsoft Intune. It is like two different solutions working hand in hand. That is what they call co-management. Microsoft Intune does not bring all of your endpoint and security management tools into one place, which is the goal and how it should be. However, as I mentioned, servers are not included. If we talk about end users, Microsoft Intune does bring all your devices together. In a typical enterprise environment, you have end users with workstations, laptops, company-issued phones, and bring your own devices. You can create policies for all of these. However, for the backend, your servers do not have much coverage. Servers are not really covered by Microsoft Intune in that way.
reviewer2795433 - PeerSpot reviewer
Cloud Ops Lead at a tech vendor with 10,001+ employees
Secure remote access has protected sensitive country data and supports strict compliance needs
I understand from the IT team managing Microsoft Remote Desktop Services that it is complex to set up the multiple roles, certificates, and networks required. Networking is quite complicated. Even though on the data center side it is quite simple, maintaining the farm of other connections that connect to that server is the complex piece. I understand there are more modern systems replicating what this solution does, which are easier to use, such as Azure Virtual Desktop within Microsoft Azure Cloud or Amazon WorkSpaces, which I have used before. Rather than having to manage all the complex networking, you could abstract it away a little further in the cloud for easier use. I also understand that this tool is in an end-of-life state now, with Microsoft actively pushing people towards Azure Virtual Desktop or Windows 365. I do not believe further features will be rolled out due to its end-of-life state, making it a legacy solution now.
Shubham-Agarwal - PeerSpot reviewer
Manager Projects at Cognizant
Remote access has cut critical issue resolution time and supports faster production troubleshooting
Perhaps on the UI side of TeamViewer because we are connecting to different remote desktop connections or remote server connections. Whenever we are working on one of the production issues and we open multiple connections, it is very hectic or confusing to jump from one server to another server. Perhaps on the UI side, if they can improve something related to the view sessions or which session is connected to which remote server, that would be helpful. Perhaps something related to the authentication because it should have a proper authentication mechanism. Every developer should not access TeamViewer or the remote desktop by using TeamViewer. We always have a proper authentication or multifactor authentication mechanism in place, so only those on on-call support or P1 support at that time can access the remote server, but not anyone else. I chose nine out of 10 because sometimes we face the session timeout issue. Suppose during the production support, we connect to one of the remote servers, and if it is idle for approximately 10 or 15 minutes, the session timeout happens. We have to follow the same authentication mechanism to connect to the remote server again. During the session timeout, it delays our process or the troubleshooting steps, which is the reason I have given nine out of 10 instead of 10.
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Top Industries

By visitors reading reviews
Financial Services Firm
10%
Manufacturing Company
10%
Computer Software Company
8%
Government
7%
Manufacturing Company
12%
Computer Software Company
9%
Comms Service Provider
8%
Government
7%
Manufacturing Company
11%
Construction Company
10%
Computer Software Company
9%
Comms Service Provider
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business191
Midsize Enterprise61
Large Enterprise185
By reviewers
Company SizeCount
Small Business45
Midsize Enterprise16
Large Enterprise36
By reviewers
Company SizeCount
Small Business45
Midsize Enterprise37
Large Enterprise38
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What is your experience regarding pricing and costs for Microsoft Remote Desktop Services?
The experience with pricing, setup cost, and licensing is that the pricing is based on licensing costs and the setup ...
What needs improvement with Microsoft Remote Desktop Services?
Microsoft Remote Desktop Services can be improved in several areas. Currently, it requires a license cost, it has per...
What is your primary use case for Microsoft Remote Desktop Services?
Our main use case for Microsoft Remote Desktop Services is to allow multiple users to remotely access our Windows mac...
Should I choose Teamviewer Tensor over the regular Teamviewer?
The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By f...
What is your experience regarding pricing and costs for TeamViewer?
The pricing, setup cost, and licensing for TeamViewer Business are relatively very competitive and cost-effective.
What needs improvement with TeamViewer?
I believe latency can be optimized, and security control sometimes goes over the top and feels excessive. Virus scann...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
Remote Desktop Services
TeamViewer Tensor
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Bank Alfalah Ltd.
Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross
Find out what your peers are saying about Microsoft Remote Desktop Services vs. TeamViewer and other solutions. Updated: April 2026.
899,258 professionals have used our research since 2012.