"We have scaled the solution and find this easy to do."
"The most valuable feature is the ease of use."
"The performance is one of the main features of this solution."
"The technical support is good."
"It's simple and easy to use."
"The performance meets our requirements and the stability is good."
"The most valuable features of the solution are ease of use and the simple environment."
"The installation is straightforward."
"The solution is a very good tool for monitoring and for remote access. Anyone is able to use it, it is simple to use."
"The solution is scalable."
"TeamViewer is useful for accessing data and systems remotely. Using this application, I can access other computers using an ID number that I provide to the users whose laptop I would like to access."
"The product is easy to install."
"TeamViewer is a step ahead of solutions like, for example, AnyDesk."
"The most valuable feature of TeamViewer is the remote access connection. Additionally, it is easy to use."
"The most valuable feature of TeamViewer is its ease of use."
"It is fairly feature-rich and stable."
"The user interface needs improvement."
"We'd like, in the future, if it would work with Linux or Unix-based operating systems or even Mac."
"We've had issues with security breaches."
"Lacks a notification feature when internet is down."
"From the perspective of an IT professional, Microsoft Remote Desktop is very easy to use. However, it could be made easier to use for the end user, especially when it comes to activating it."
"Updates sometimes impact the application and we have system crashes."
"In a future release, they could improve by providing more advanced technology and better buffering for if the connection is degraded or lost."
"Sometimes difficult to set up without the requirement for login credentials each time."
"They should release features such as Augmented Reality into both plain and standard versions of TeamViewer."
"One thing I have noticed is that TeamViewer does not work so well when the machine you are trying to connect to remotely is not running the same version as your machine."
"It would be useful if the solution could facilitate more than one remote user accessing my desktop at a time."
"TeamViewer could be more secure."
"I didn't like the fact that you had to install a client for remote support. If you didn't install the client, you were very limited in terms of what you could do. For a whole enterprise, it is just not an easy task to install a client on everything. Even if you're using SCCM, it is an undertaking. For transient clients that you don't necessarily support a hundred percent of the time, it would be nice to be able to connect to them and support their issues without having to install something on their machines. In my previous company, we were looking at this solution as being a collaborative tool for the enterprise in terms of video conferencing, calling, and scheduling. They were working on bringing a bunch of products together to make their suite a little more integrated, but it really wasn't at the point where we wanted it to be in terms of integration. We looked at it, reviewed it, and tested it out a bit. We then decided to go with Microsoft Teams. It has the clunkiness of having separate modules that aren't totally integrated. There are different methods for doing different things, which makes it a little bit more complicated. There should be the same way whether you are doing remote support or just calls."
"They could give more information about using certain kinds of applications for secure transactions, such as secure file transfers."
"TeamViewer could improve by having support for other operating systems, such as Linux."
"The solution could have better scalability."
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Microsoft Remote Desktop Services is ranked 3rd in Remote Access with 21 reviews while TeamViewer is ranked 2nd in Remote Access with 27 reviews. Microsoft Remote Desktop Services is rated 8.0, while TeamViewer is rated 8.6. The top reviewer of Microsoft Remote Desktop Services writes "Easy to set up and reliable, but needs an additional control panel". On the other hand, the top reviewer of TeamViewer writes "Very helpful for tech support with good stability and scalability". Microsoft Remote Desktop Services is most compared with VMware Horizon View, Parallels Access, Citrix Virtual Apps and Desktops, VMware Horizon 7 and Citrix Workspace, whereas TeamViewer is most compared with TeamViewer Tensor, Citrix Virtual Apps and Desktops, GoToMyPC, Parallels Access and Zoom. See our Microsoft Remote Desktop Services vs. TeamViewer report.
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