Microsoft Remote Desktop Services vs TeamViewer comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 5, 2022
 

Categories and Ranking

Microsoft Remote Desktop Se...
Ranking in Remote Access
2nd
Average Rating
8.0
Number of Reviews
76
Ranking in other categories
Virtual Desktop Infrastructure (VDI) (1st)
TeamViewer
Ranking in Remote Access
1st
Average Rating
8.6
Number of Reviews
85
Ranking in other categories
Virtual Meetings (3rd)
 

Mindshare comparison

As of June 2024, in the Remote Access category, the mindshare of Microsoft Remote Desktop Services is 16.3%, down from 18.6% compared to the previous year. The mindshare of TeamViewer is 21.4%, up from 19.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access
Unique Categories:
Virtual Desktop Infrastructure (VDI)
2.9%
Virtual Meetings
4.4%
 

Featured Reviews

Akos Szirmai - PeerSpot reviewer
Apr 16, 2024
Easy to use, enables remote work, and establishes a simple funnel to servers
I needed the solution to connect to a service. I need fixed IPs. When I'm working from home, I have a dynamic IP. One of our clients has opened a server with a fixed IP for us. We connect to the server using Microsoft Remote Desktop Services The solution makes remote work possible. It has made my…
HB
Jun 14, 2021
User friendly, security options available, and good performance during remote sessions
We use TeamViewer for remotely managing desktops. If a user is facing difficulties or has some technical problems we can easily connect to their system to troubleshoot the issue for a resolution. There is no need to attend to their location I have found the solution to be user-friendly even for…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I've had good experiences with Microsoft customer support."
"We use it to connect to the legacy system."
"The solution now includes a multi-screen feature which is great."
"The solution is stable and reliable."
"The most valuable feature is the remote application access."
"The most valuable feature of Microsoft Remote Desktop Services is the ability to remote into a system that is not on-premises."
"I like that it works. In most cases, it's predictable. You know what you get."
"Microsoft Remote Desktop Services is highly stable."
"The TeamViewer system has some built-in security. The TeamViewer client connects to the TeamViewer host securely. Only a certain number of authorized users on our side have access to the system. Even within that, an individual endpoint can be assigned to a group, where not everybody has access but, rather, just one or two people who are part of a support team might have access to that particular device. So TeamViewer has given us tools to be able to segregate who has access to different things."
"This is a unique solution that is very easy to install."
"I don't know of any performance problems with TeamViewer - generally, it's a stable product."
"It is easy to use and has a pretty good UI."
"The implementation process is simple."
"The best feature is the remote access and being able to control another person's computer when you're showing them something, or teaching them how to do something during training, or fixing a problem they're having."
"The most valuable feature of TeamViewer is its ease of use."
"Ease of use was the number-one thing. It's an industry leader for ease of use, specifically on the client-side, which is the absolutely critical thing. If I want to connect to somebody, how easily can I — without seeing their computer — walk them through the steps to install it to a point where I can key in the code and help them resolve their situation?... TeamViewer is just a dead-solid, easy answer."
 

Cons

"We encounter challenges with portability, especially for users of iOS devices."
"Sometimes difficult to set up without the requirement for login credentials each time."
"For Microsoft, maybe bandwidth optimization is one of the areas that need improvement."
"Sometimes the server stops working, and we don’t know why. Occasionally we’ll get a message to the effect of "There is no remote license.""
"We face frequent disconnections."
"In the next release, I would like to see better performance over slower networks, and integration with Linux, but this is something that we're going to get out of Microsoft in terms of a unified solution."
"I want to connect easily from an external network even when I'm not in my enterprise or company. It should be easy to connect or integrate Microsoft Teams, for example, with Microsoft Remote Desktop Services."
"We'd like more granular security control of the desktop services."
"Every now and then you'll get a silent crash and you relaunch the application. But it happens no more than with anything else in the Windows environment."
"In the next release, I would prefer to have a voice integration and collaboration feature to support multiple teams simultaneously."
"I don’t see any areas where improvement is needed."
"I can use up to three computers, but sometimes I have four. So, it would be nice to have at least four computers."
"I didn't like the fact that you had to install a client for remote support. If you didn't install the client, you were very limited in terms of what you could do. For a whole enterprise, it is just not an easy task to install a client on everything. Even if you're using SCCM, it is an undertaking. For transient clients that you don't necessarily support a hundred percent of the time, it would be nice to be able to connect to them and support their issues without having to install something on their machines. In my previous company, we were looking at this solution as being a collaborative tool for the enterprise in terms of video conferencing, calling, and scheduling. They were working on bringing a bunch of products together to make their suite a little more integrated, but it really wasn't at the point where we wanted it to be in terms of integration. We looked at it, reviewed it, and tested it out a bit. We then decided to go with Microsoft Teams. It has the clunkiness of having separate modules that aren't totally integrated. There are different methods for doing different things, which makes it a little bit more complicated. There should be the same way whether you are doing remote support or just calls."
"I would like to see something like a TeamViewer mobile application for iOS or possibly Android. I think this would be fantastic given how technology is evolving today. It would be beneficial to use it with your smartphone."
"They could give more information about using certain kinds of applications for secure transactions, such as secure file transfers."
"The solution could be improved by enhancing the use of the mobile version to be used on phones."
 

Pricing and Cost Advice

"I recall that you don't need to pay for Microsoft Remote Desktop Services because that's included in Windows."
"The tool must be cheaper."
"The price of Microsoft Remote Desktop Services is reasonable. The solution can come for free for some clients with certain agreements."
"It's not an expensive solution."
"The cost of the solution is low."
"Microsoft Remote Desktop Services comes free as part of Microsoft Windows."
"There is a licensing cost."
"Its licensing is on a yearly basis. We're on the educational or academic license, and our terms are good. We're very happy with the pricing."
"We have an annual subscription that is just under $1,900 with no additional costs. We get these promotions about upgrades and stuff like that, but we haven't had a need to add more seats. Users can also use TeamViewer for home use with a non-commercial free license."
"TeamViewer is $600 or $700 per port per year..."
"The version of the solution we are using is free."
"We have a corporate license. The maximum amount number of users changes based on the amount you pay. E.g., with our license, there is a maximum amount of users who can use the solution at the same time (10 users)."
"We are not using the solution for commercial use therefore it is free to use."
"It has probably saved us several thousands of dollars because we have quick access anywhere. We don't have to worry about finding people onsite or arranging conference calls. We also save time and money with it because we don't have to send somebody onsite to troubleshoot."
"The price was cheaper than what we were previously paying. At the time that we went with TeamViewer, we were using ShareConnect. The TeamViewer package was about half the cost and able to have a bigger number of users."
"There is no license needed to use TeamViewer."
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Government
9%
Financial Services Firm
9%
Manufacturing Company
8%
Computer Software Company
13%
Manufacturing Company
8%
Government
7%
Retailer
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Microsoft Remote Desktop Services?
The tool must be cheaper. It should provide an option to pay the license fee once in a year or once in two years.
What needs improvement with Microsoft Remote Desktop Services?
When we update the environment, we face problems sometimes, and the users cannot use the system.
Should I choose Teamviewer Tensor over the regular Teamviewer?
The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By far, one of its best features is the remote access it provides. I can control som...
What do you like most about TeamViewer?
It is easy to use and has a pretty good UI.
 

Also Known As

Remote Desktop Services, MS Remote Desktop Services
No data available
 

Overview

 

Sample Customers

Bank Alfalah Ltd.
Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross
Find out what your peers are saying about Microsoft Remote Desktop Services vs. TeamViewer and other solutions. Updated: June 2024.
789,577 professionals have used our research since 2012.