BeyondTrust Remote Support vs TeamViewer Business comparison

BeyondTrust and TeamViewer are both solutions in the Remote Access category. BeyondTrust is ranked #11 with an average rating of 8.0, while TeamViewer is ranked #3 with an average rating of 8.5. BeyondTrust holds a 3.3% mindshare in VUS, compared to TeamViewer’s 11.0% mindshare. Additionally, 100% of BeyondTrust users are willing to recommend the solution, compared to 91% of TeamViewer users who would recommend it.

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Executive SummaryUpdated on Nov 2, 2025

TeamViewer Business and BeyondTrust Remote Support are competitors in the remote access solutions market. BeyondTrust often gains an edge in environments that require high security and integration with IT service management (ITSM) tools, while TeamViewer is highlighted for its ease of use and multiple platform compatibility.

Features: TeamViewer includes cross-platform compatibility, comprehensive file-transfer options, and the ability to bypass corporate firewalls, which ensures seamless remote access. It also offers high speed and stability, making it a reliable choice for users across different environments. BeyondTrust is known for its non-persistent agent, secure remote controls, and advanced reporting tools, which enhance its utility in secured and regulated environments. Additionally, it integrates strongly with ITSM solutions, providing a cohesive support experience.

Room for Improvement: TeamViewer users suggest improved version interoperability, better clipboard management, and enhanced session stability. Suggestions also include more robust Linux support and improved drag-and-drop features. BeyondTrust could improve its integration with Apple devices, enhance chat functionality, and provide better initial deployment reporting to boost user experience.

Ease of Deployment and Customer Service: TeamViewer offers straightforward deployment options across both cloud and on-premises environments, requiring minimal technical support, although its documentation could be more comprehensive. BeyondTrust provides versatile deployment options but stands out for its extensive customer support, necessary for handling its advanced features. Both solutions are regularly updated and supported, with TeamViewer leveraging a strong, community-driven model.

Pricing and ROI: TeamViewer offers a free version for personal use, though commercial pricing is perceived as high. However, it provides significant time savings and productivity benefits that contribute to a solid ROI. BeyondTrust has a higher upfront cost, justified by its robust security, flexibility, and integration capabilities within large IT infrastructures, often perceived as cost-effective over time for security-focused environments. Both products are considered worthwhile investments based on long-term efficiency and capabilities.

To learn more, read our detailed BeyondTrust Remote Support vs. TeamViewer Business Report (Updated: September 2025).

Buyer's Guide

BeyondTrust Remote Support vs. TeamViewer Business

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of November 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.6%, up from 9.4% compared to the previous year. The mindshare of BeyondTrust Remote Support is 3.3%, up from 2.6% compared to the previous year. The mindshare of TeamViewer Business is 11.0%, down from 13.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access Market Share Distribution
Product	Market Share (%)
Microsoft Intune	9.6%
TeamViewer Business	11.0%
BeyondTrust Remote Support	3.3%
Other	76.1%

Remote Access

Featured Reviews

AkashKamble

Sr MacOS specialist engineer at Cyber24

Enables management of multiple operating systems with a single license

The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.

Read full review

Hahn Rolf

CEO at MICRODYN AG

Solution elevates team collaboration and manages remote support efficiently

For me as a user in the service desk, there is already a lot of functionality in the product. I don't have any specific ideas for improvement on that side. Some technical aspects could be improved, particularly in product management. For the end user, enhancements do not seem necessary at the moment. They could probably give the technician client a more modern interface, but the crucial factor is stable connectivity in a remote session. I see more potential for improvement on the administration side, like better transparency when a patch is installed. It would be useful for administrators to see the version and patch levels of the product easily. BeyondTrust could also enhance their quality control process before releasing a new build to ensure no new bugs are present. This is a common issue among software manufacturers.

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GouravSuri

Software Engineer (L4) at Uber

Easy to use and offers a good UI to users

In terms of the product's security features, the solution allows you to have team meetings, and you can also use it for remote access and screen-sharing capabilities. TeamViewer is typically like any other team collaboration software. I recommend the product to others since it is a good product for collaboration purposes. There are no connectivity challenges associated with the product. In terms of benefits, I would say that it is a good tool for collaboration, productivity, and virtual work as it saves a lot of commute time for the employees. I rate the tool a nine out of ten.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The many policies available in Microsoft Intune for managing our devices are valuable."

"The best features of Microsoft Intune include helping to know if computers are configured correctly and if users have access to apps or the platform."

"The tool's most valuable feature is Autopilot."

"It is more efficient to have one solution rather than having security parts spread across three, four, or five solutions."

"I appreciate Intune's autopilot feature, which allows us to enroll devices and install applications to meet corporate requirements seamlessly."

"Intune provides full endpoint visibility and IT control across device platforms. You can individualize it for your company with the Intune Company Portal app."

"Since implementing this solution, our company has grown substantially, and our talent pool has significantly expanded."

"The most valuable feature for us is the security, including risk analysis and patch management."

More Microsoft Intune pros

"We have the ability to securely assist users remotely with a stable product, which allows for reporting capabilities, SAML authentication, and ServiceNow integration."

"The solution has been very stable. We haven't had issues at all. It doesn't crash or freeze. There aren't bugs or glitches either."

"It's very secure, and it works very well. I like their remote support feature. It can be used for our clients' desktops or anywhere where the client can be working. I'd have to say the product is very good. It's a strong solution for us."

"Offers a secure method of access without having to install agents everywhere."

"Remote sessions are automatically recorded so there is a history of all coding and scripting."

"Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. I am not sure if other competing solutions offer this feature. It is pretty user-friendly. It is also good performance-wise."

"The most valuable feature of BeyondTrust Remote Support is the ability to control screens remotely."

"This is a very secure product."

More BeyondTrust Remote Support pros

"The product and platform work well. That is why I have stay with them so long. The stability has typically been good."

"There have been a couple of times with the handy remote access feature, where I have been asked for something at eight o'clock on a Thursday evening and it is on my desk machine, but I am driving back to my office. With TeamViewer, I can just stay at my home machine, connect to my work machine, and get the data needed without having to drive back across town."

"The most valuable features of TeamViewer are the high performance and it is not complicated to use, neither for me nor for the one I'm helping."

"It saves trips to customer sites, which saves time. I am able to get in there remotely and fix things."

"It is easy to use and has a pretty good UI."

"The TeamViewer system has some built-in security. The TeamViewer client connects to the TeamViewer host securely. Only a certain number of authorized users on our side have access to the system. Even within that, an individual endpoint can be assigned to a group, where not everybody has access but, rather, just one or two people who are part of a support team might have access to that particular device. So TeamViewer has given us tools to be able to segregate who has access to different things."

"I have found the solution to be user-friendly even for beginners. It is not that sophisticated. There are different types of security features available, such as encryption and random machine ID."

"The pilot feature is what stands out the most. I love the ability to use the pilot feature for remote inspections. The augmented portion of the software comes in handy when I have to assist my inspectors. They use the app in the field, and they show me what they're seeing through their phones."

More TeamViewer Business pros

Cons

"While the ability to deploy applications at startup is reliable, the policy-based application deployment method has not reached the same level of consistency."

"The Mac integration has room for improvement."

"Microsoft Intune's app deployment presents challenges for non-MSI and non-store apps, particularly EXEs, requiring the use of a Win32 wrapper tool and adding overhead to the process."

"I want more secure, reliable, and efficient security policies."

"It could offer more attributes for authentication."

"Applying security recommendations can be difficult in Microsoft Intune. Sometimes, they give you recommendations, but you need a different server to manage the pieces, or you have to go to each device individually. However, it has been improving. Before, there were certain policies you could not implement directly in Intune, but now I see progress. I would like to see more improvement in policy management, similar to how we used group policies on-premises."

"There are a few security features that are not available in Microsoft Intune, when compared to other products."

"China blocks Google and Google Play Store, which makes installation challenging. Microsoft Intune is a company software, which has to be installed to the app portal or Microsoft Software Center."

More Microsoft Intune cons

"It needs better Linux support. We have had issues with Ubuntu specifically."

"The ability to connect mobile devices could be improved. Smartphones and tablets are becoming more prevalent throughout corporate environments. From time to time, we have problems connecting to those devices. You can't stage the application to connect without a user's input. You had to guide them through enabling permissions for the app. Then they need to enter the URL and session key. It would be great if they could streamline that process."

"Non-Windows support capabilities need improvement. They need to expand into Macs, iOS, and Android. It's there now, however, there's room for growth and that's probably the best area to expand."

"It lacks voice integration like the other products because they need the compression to support that large amount of concurrent sessions. We've had to sacrifice voice."

"We sometimes have trouble accessing servers because of credentialing and multifactor authentication issues with PAM."

"Although the learning curve is steep, the product is well-documented."

"It is pricey. It would be nice if it weren't so expensive because then you could afford more licenses and have more people involved, but I get it. They do have something that's unique compared to some of their competitors out on the market. It is a very robust and safe tool. If the price could come down, that'd be great."

"In the next release, I would like remote access to Chrome included."

More BeyondTrust Remote Support cons

"The performance could always be better."

"Sometimes we'll have a device in the field, and I'll click on remote control and it says "Can't authenticate." I'll double click in a different part of the TeamViewer interface and it'll say "Can't authenticate." Then I'll do it a third time and it connects. It's possible that it's just bad luck. It's also very possible that it's some bug within TeamViewer..."

"The stability of TeamViewer is good, but it could be better."

"This solution could be improved by offering more flexibility in terms of usage."

"TeamViewer is publicly available and anyone can use it. This is the reason that many organizations do not permit the use of this solution. It is not considered to be secure enough."

"I am not sure about all the features of TeamViewer, but if they have no voice communication or file transfer features they should add them."

"It's pretty limited on the options they have."

"TeamViewer could improve by having a cloud version. Having the solution on the system could cause some cyber security concerns with data."

More TeamViewer Business cons

Pricing and Cost Advice

"The price could be better."

"The product is expensive."

"The price of Microsoft Intune is reasonable."

"The price is very reasonable."

"In terms of the product price and licensing costs, my company finds the product to be reasonably priced."

"Intune comes with the licensing that is common for large organizations. However, Microsoft has recently released many add-ons that are very expensive, especially for large organizations or corporations."

"We are partners, so we receive some discount. However, from the customer's perspective, Microsoft Intune's pricing is competitive with non-Microsoft technology, and the price is good compared to other market competitors."

"The E5 license is expensive."

More Microsoft Intune pricing and cost advice

"I would prefer that it was more affordable."

"BeyondTrust Remote Support is a very expensive product."

"I rate Remote Support eight out of 10 for affordability. It's definitely not the cheapest product, but you get a good return on your investment."

"It is not the most cost effective solution on the market."

"The solution is subscription-based and depends on the number of admin users."

"The setup is complex. Purchase the remote implementation service and make them slow down and work with you."

"I highly recommend using the tech team properly trained by Bomgar. This will help the tool be more useful."

"The cost currently according to the client is a bit high for them."

More BeyondTrust Remote Support pricing and cost advice

"TeamViewer's price is cheaper than some other similar solutions. We have licenses for our users."

"The price was cheaper than what we were previously paying. At the time that we went with TeamViewer, we were using ShareConnect. The TeamViewer package was about half the cost and able to have a bigger number of users."

"The cost is in the thousands of dollars per year."

"TeamViewer is very pricey. You have to sign up for a yearly subscription."

"The solution's pricing is reasonable."

"The price of the license could be less expensive."

"We are not using the solution for commercial use therefore it is free to use."

"TeamViewer pricing is reasonable... The simultaneous controller licensing model of TeamViewer - compared to LogMeIn’s controlled Host licensing model - seems to benefit us so far. We’re currently saving about 30 percent on licensing cost... The savings from licensing have been eaten up by the soft costs involved in dealing with and working around TeamViewer’s deficiencies in allowing granular control by multiple controllers, and the issues with the various settings that are missing on the macOS Host."

More TeamViewer Business pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

12%

Financial Services Firm

Manufacturing Company

Government

Computer Software Company

17%

Manufacturing Company

11%

Government

Financial Services Firm

Computer Software Company

12%

Manufacturing Company

11%

Comms Service Provider

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	116
Midsize Enterprise	46
Large Enterprise	152

By reviewers
Company Size	Count
Small Business	16
Midsize Enterprise	9
Large Enterprise	18

By reviewers
Company Size	Count
Small Business	38
Midsize Enterprise	29
Large Enterprise	27

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

See all answers

What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

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How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

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What needs improvement with BeyondTrust Remote Support?

For me as a user in the service desk, there is already a lot of functionality in the product. I don't have any specif...

See all answers

What advice do you have for others considering BeyondTrust Remote Support?

If used properly by a service desk agent, the cost of the tool is justified. The price reflects the tool's capabiliti...

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What is your experience regarding pricing and costs for BeyondTrust Remote Support?

The cost depends on the number of licenses a customer buys. For a smaller customer, the cloud solution costs around $...

See all answers

Should I choose Teamviewer Tensor over the regular Teamviewer?

The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By f...

See all answers

What do you like most about TeamViewer?

It is easy to use and has a pretty good UI.

See all answers

What is your experience regarding pricing and costs for TeamViewer?

The tool's price is a problem because TeamViewer wants users to sign up, and I feel most of the products want their u...

See all answers

Comparisons

Jamf Pro vs Microsoft Intune

Compared 10% of the time

Workspace ONE UEM vs Microsoft Intune

Compared 8% of the time

ManageEngine Endpoint Central vs Microsoft Intune

Compared 7% of the time

Microsoft Entra ID vs Microsoft Intune

Compared 6% of the time

IBM MaaS360 vs Microsoft Intune

Compared 5% of the time

More Microsoft Intune Competitors

Microsoft Remote Desktop Services vs BeyondTrust Remote Support

Compared 10% of the time

BeyondTrust Privileged Remote Access vs BeyondTrust Remote Support

Compared 10% of the time

TeamViewer Tensor vs BeyondTrust Remote Support

Compared 6% of the time

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs BeyondTrust Remote Support

Compared 5% of the time

Zoho Assist vs BeyondTrust Remote Support

Compared 4% of the time

More BeyondTrust Remote Support Competitors

TeamViewer Tensor vs TeamViewer Business

Compared 27% of the time

Microsoft Remote Desktop Services vs TeamViewer Business

Compared 9% of the time

Skype for Business vs TeamViewer Business

Compared 4% of the time

Parsec vs TeamViewer Business

Compared 3% of the time

ISL Online vs TeamViewer Business

Compared 3% of the time

More TeamViewer Business Competitors

Product Reports

Buyer's Guide

Microsoft Intune

October 2025

Download Microsoft Intune product report

Buyer's Guide

BeyondTrust Remote Support

November 2025

Download BeyondTrust Remote Support product report

Buyer's Guide

TeamViewer Business

October 2025

Download TeamViewer Business product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

Bomgar Remote Support

No data available

Overview

Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.

Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.

What are the key features of Microsoft Intune?

Seamless Integration: Works with Microsoft 365, Azure Active Directory, and System Center for streamlined management.
Conditional Access: Enhances security with policies that restrict access based on conditions.
Autopilot: Provides zero-touch deployment for setting up new devices efficiently.
Mobile Device Management: Enables control over both personal and corporate devices.
Application Deployment: Facilitates app delivery across a range of devices.

What benefits should users look for in reviews?

Centralized Management: Reduces complexity by managing devices and applications in one place.
Security Enhancement: Protects data with features like remote wipe and compliance monitoring.
Improved Productivity: Enhances efficiency with seamless integration and automation features.
Device Scalability: Supports diverse device management for growing business needs.

In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.

Microsoft

BeyondTrust Remote Support is software built to help organizations gain access to and support nearly any remote computer or mobile device with a single solution. BeyondTrust Remote Support works across Windows, Mac, and Linux and gives you access and control whether a device is on or off the network.

BeyondTrust Remote Support Features

BeyondTrust Remote Support has many valuable key features. Some of the most useful ones include:

Remote access and control: IT administrators have the ability to resolve issues at light speed, improving productivity and also end-user satisfaction.

Efficiency and scale: With BeyondTrust Remote Support, you can manage unattended access to any system and you can also create mass installer packages.

Compliance: BeyondTrust Remote Support allows you to automatically monitor activity in real time, record all session activity, and produce a detailed audit log without interfering with service desk processes.

Team and permissions administration: By using BeyondTrust Remote Support, you can Implement security across your service desk with granular role and permissions settings.

Native 2FA: BeyondTrust Verify is a TOTP native 2FA capability. It can be enabled for any user and verifies the identity of users before a BeyondTrust Remote Support session is actually launched.

Credential injection: If users integrate with the BeyondTrust Vault or BeyondTrust Password Safe, they can directly inject credentials into systems and end servers with just one click.

BeyondTrust Remote Support Benefits

Some of the benefits of using BeyondTrust Remote Support include:

Security and privacy: BeyondTrust Remote Support gives support teams quick access to desktops and IT systems without revealing their credentials and passwords. In addition, integrating BeyondTrust Privileged Access complements and controls access to privileged user accounts to protect mission-critical IT systems.

Mobile support: BeyondTrust Remote Support allows IT teams to provide instant remote support to mobile device users. The solution also supports Android smartphones and tablets as well as iOS devices (iPhone, iPad, iPod Touch).

ServiceNow integration: BeyondTrust Remote Support offers integrated remote support and secure chat.

Support across multiple systems and devices: The BeyondTrust Remote Support solution can help your organization achieve reliable remote support for end users and customers using Windows, Mac, Android, iOS, or any other operating system.

Reviews from Real Users

Below are some reviews and helpful feedback written by BeyondTrust Remote Support users.

A Cybersecurity Architect at a tech vendor says, “The most valuable features are the ease of deployment, performance, pre and post-sales support, the vast majority of the localization they have done and the solution provider that they support. You can't compete with TeamViewer or any other similar products. It's completely in a class of its own.”

An Enterprise Service Desk Systems Manager at a manufacturing company comments, "Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. I am not sure if other competing solutions offer this feature. It is pretty user-friendly. It is also good performance-wise."

PeerSpot user Mark B., Sr VP of Business Operations at Networking Technologies and Support, Inc., explains that he thinks the solution is “Great for delivering end-user support, good at recording sessions, and very stable.

BeyondTrust

TeamViewer Business offers seamless remote access with its cross-platform compatibility, robust security features, and user-friendly interface, making it ideal for technical support and remote collaboration in distributed environments.

TeamViewer Business is a powerful tool for remote access and technical support, valued for its ability to bypass firewalls and swift connections. It supports multiple operating systems like Windows, Mac, and Linux, facilitating access to servers and end-user machines. The tool is vital for help desks and IT departments, enabling technicians to control computers for troubleshooting, software installations, upgrades, and employee training. Although there are challenges with integration, backward compatibility, and stability with iOS devices, its efficient performance and remote control capabilities simplify tasks, especially for non-technical users.

What are the key features of TeamViewer Business?

Firewall Bypass: Connects seamlessly without firewall restrictions.
Cross-Platform Compatibility: Works on Windows, Mac, and Linux.
User-Friendly Interface: Simplifies remote access and control.
File Transfer and Chat: Facilitates easy communication and data exchange.
Remote Reboot: Enables restarting devices without physical access.

What benefits and ROI should users consider?

Enhanced Collaboration: Facilitates easy screen sharing and administrative controls for teamwork.
Efficient Performance: Provides swift connections and robust remote control capabilities.
Security: Offers strong protection features for safe remote access.
Ease of Use: Designed for both technical and non-technical users, streamlining operations.

In various industries, TeamViewer Business plays a crucial role in managing distributed environments. It's essential for help desks handling remote problem-solving and employee training. Its ability to bypass firewalls and support cross-platform compatibility makes it a preferred choice for organizations needing to control devices across operating systems, simplifying IT management and technical support.

TeamViewer

Sample Customers

Mitchells and Buzzers, Callaway

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation

Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross

Buyer's Guide

BeyondTrust Remote Support vs. TeamViewer Business

September 2025

Free Report: BeyondTrust Remote Support vs. TeamViewer Business

Find out what your peers are saying about BeyondTrust Remote Support vs. TeamViewer Business and other solutions. Updated: September 2025.

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