We performed a comparison between BeyondTrust Remote Support and TeamViewer based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We like that it records the remote sessions. If a technician is logged into a user remotely to fix any problem, it records the decision."
"We are able to be more effectively connected to computers and servers all over the world."
"The file transfer feature allows IT to provide needed drivers and files without interfering with the employee's workflow."
"I like Remote Support's ability to connect to a system without end-user interaction. A support engineer can log in to the system if a user is stuck and doesn't know where to go. This is helpful when conference room computers get locked down and the user can't access the guest OS."
"The remote reboot feature is particularly valuable for rebooting terminal servers that have power controls disabled."
"It is a lightweight, reliable solution that gives IT a direct visual of occurring issues."
"This product "just works" (without fail) and is dead-easy for clients to connect with."
"The solution is stable."
"The document control is quite good."
"The most valuable feature of TeamViewer is the ability to remote into another device."
"TeamViewer has been one of the easiest, right off the bat products, that we have employed at the college. We have had no issues. It's been one of the easiest solutions to pick up."
"The most valuable feature of TeamViewer is its ease of use."
"It is fairly feature-rich and stable."
"TeamViewer is stable."
"TeamViewer allows us to do multiple controllers on a Host, which is great. We have a lot of Macs in our organization, and TeamViewer being cross-platform is a good thing."
"It saves trips to customer sites, which saves time. I am able to get in there remotely and fix things."
"Non-Windows support capabilities need improvement. They need to expand into Macs, iOS, and Android. It's there now, however, there's room for growth and that's probably the best area to expand."
"It needs better Linux support. We have had issues with Ubuntu specifically."
"There were a few employee devices that failed during the initial deployment, which required a second deployment."
"I would like to see more integration with iOS devices along with better connectivity and communication with these devices."
"The Bomgar representative console could do with modernising. The Web rep console introduced is a marked improvement, but is currently not at feature parity with the thick client. This is being worked on."
"I would like more insight into completed sessions. This would be nice, such as a historical log into the technician client application."
"It lacks voice integration like the other products because they need the compression to support that large amount of concurrent sessions. We've had to sacrifice voice."
"It could be more compatible with other applications. We had trouble with compatibility when it came to Entrust. This is because we had issues with Windows machines when we installed Entrust."
"I am not sure about all the features of TeamViewer, but if they have no voice communication or file transfer features they should add them."
"TeamViewer is expensive, and you get a limited number of connections for your money."
"I didn't like the fact that you had to install a client for remote support. If you didn't install the client, you were very limited in terms of what you could do. For a whole enterprise, it is just not an easy task to install a client on everything. Even if you're using SCCM, it is an undertaking. For transient clients that you don't necessarily support a hundred percent of the time, it would be nice to be able to connect to them and support their issues without having to install something on their machines. In my previous company, we were looking at this solution as being a collaborative tool for the enterprise in terms of video conferencing, calling, and scheduling. They were working on bringing a bunch of products together to make their suite a little more integrated, but it really wasn't at the point where we wanted it to be in terms of integration. We looked at it, reviewed it, and tested it out a bit. We then decided to go with Microsoft Teams. It has the clunkiness of having separate modules that aren't totally integrated. There are different methods for doing different things, which makes it a little bit more complicated. There should be the same way whether you are doing remote support or just calls."
"The solution could improve by increasing or removing the time limitation on the use of a session."
"I have noticed that when I access another person's computer, sometimes the tab is visible, and sometimes it is not, which can be difficult."
"They should release features such as Augmented Reality into both plain and standard versions of TeamViewer."
"Voice communication and screen communication or face-to-face communication could be improved."
"TeamViewer could improve by having support for other operating systems, such as Linux."
BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while TeamViewer is ranked 1st in Remote Access with 84 reviews. BeyondTrust Remote Support is rated 9.0, while TeamViewer is rated 8.6. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of TeamViewer writes "Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM), LogMeIn Pro and LogMeIn Rescue, whereas TeamViewer is most compared with TeamViewer Tensor, Microsoft Remote Desktop Services, Parallels Access, ISL Online and Webex. See our BeyondTrust Remote Support vs. TeamViewer report.
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