BeyondTrust Remote Support vs TeamViewer comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

BeyondTrust Remote Support
Ranking in Remote Access
10th
Average Rating
9.0
Number of Reviews
32
Ranking in other categories
Privileged Access Management (PAM) (11th)
TeamViewer
Ranking in Remote Access
2nd
Average Rating
8.6
Number of Reviews
86
Ranking in other categories
Virtual Meetings (3rd)
 

Mindshare comparison

As of July 2024, in the Remote Access category, the mindshare of BeyondTrust Remote Support is 3.5%, up from 3.4% compared to the previous year. The mindshare of TeamViewer is 19.1%, up from 17.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access
Unique Categories:
Privileged Access Management (PAM)
1.4%
Virtual Meetings
6.1%
 

Featured Reviews

KB
Apr 16, 2018
Response times are quicker and more efficient
We use Bomgar Remote Support to manage a fleet of more than 3000 computers across four campuses in two counties. This support extends to both hardware and software support in addition to assistance as needed for more than 1500 employees and an annual count of over 25,000 students.  Bomgar has…
Kotayba Bouzian - PeerSpot reviewer
Aug 2, 2022
Good performance and great quality with an easy user experience
We are a digital marketing agency. If we need access to something in the Business Manager or in a Google Ad account, we can guide the client to do it, or we can control the screen from where we are to create something on the Business Manager or to edit something We are in Istanbul and Istanbul is…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"This product "just works" (without fail) and is dead-easy for clients to connect with."
"It is effective. It is a good way of making sure that you're auditing what's going on. It also makes the end-user feel safe that you're not getting into things that you shouldn't be getting into because they're authorizing different areas for you to see. It is a pretty secure tool. It is important as far as security is concerned. It is very effective in terms of the support personnel being able to get the job done when they need to. It is easy for the end-user or the person we're helping out to understand how to allow somebody in to get the work done."
"Bomgar has given us the ability to manage the majority of our calls from a remote location making response times quicker and more efficient."
"This is a very secure product."
"The integrated chat service with quick elevation to a full control support session has increased our service desk efficiency."
"You can't compete with TeamViewer or any other similar products. It's completely in a class of its own."
"It is a lightweight, reliable solution that gives IT a direct visual of occurring issues."
"Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. I am not sure if other competing solutions offer this feature. It is pretty user-friendly. It is also good performance-wise."
"TeamViewer is a step ahead of solutions like, for example, AnyDesk."
"The dashboards they have are good."
"TeamViewer is useful for accessing data and systems remotely. Using this application, I can access other computers using an ID number that I provide to the users whose laptop I would like to access."
"It's very beneficial and time effective on how we are able to provide quick support. We've quadrupled our effectiveness as an IT support because we have cut down all that unnecessary travel time, even between floors."
"The solution is very stable. We've never had a problem with it."
"It's very easy to set up."
"Getting started with TeamViewer was easy, with a very straightforward usage"
"The most valuable feature of TeamViewer is its ease of use."
 

Cons

"It is expensive. Its initial setup was also a little bit involved, but it was nothing that we couldn't eventually handle. Currently, it has the ability to share screens. Somebody having an issue with their phone can share their screen with a technician sitting at a computer. It would be nice to also be able to control phones remotely, but this could be a limitation of a phone's operating system."
"The solution currently is not stable and we gave a road map of our expectations two or three days ago."
"In the next release, I would like remote access to Chrome included."
"Lacks remote support and privileged remote access in the one product."
"It could be more compatible with other applications. We had trouble with compatibility when it came to Entrust. This is because we had issues with Windows machines when we installed Entrust."
"Lacks some kind of voice communication option."
"It needs better Linux support. We have had issues with Ubuntu specifically."
"The Bomgar representative console could do with modernising. The Web rep console introduced is a marked improvement, but is currently not at feature parity with the thick client. This is being worked on."
"The product can sometimes crash."
"I would like it if the trial version of TeamViewer allowed you to have a connection for much longer."
"TeamViewer could be more secure."
"The file transfer functionality crashes sometimes."
"Every now and then you'll get a silent crash and you relaunch the application. But it happens no more than with anything else in the Windows environment."
"The solution could be improved by enhancing the use of the mobile version to be used on phones."
"I am not sure about all the features of TeamViewer, but if they have no voice communication or file transfer features they should add them."
"We'd like to be able to work from mobile to desktop and vice versa. We'd like more mobility."
 

Pricing and Cost Advice

"The licensing is concurrent and we spend about $10,000. It's my understanding that there aren't any extra costs beyond just the straight licensing."
"We believe for the money, it is worth what you pay."
"It is pretty pricey. It is not cheap. The licensing structure is not cheap. The tool is not cheap, but in the long run, it is well worth it. It is probably one of the best on the market because it is just so easy to use and easy to deploy. It gave us the ability to see what everybody was doing. It held people accountable. It gave us the accountability that we needed."
"We pay every year for the box, and there are no additional costs."
"The solution is subscription-based and depends on the number of admin users."
"​The product maintenance and licensing costs are on the higher end, so I would carefully review how many licenses you need. The concurrent license model is helpful in this manner.​"
"The cost currently according to the client is a bit high for them."
"I would like to order more licenses. This would allow us to support more end users concurrently."
"The price of the license could be less expensive."
"I used the free version of TeamViewer."
"It would be nice if it is cheaper."
"The solution has a pilot feature that is expensive. The overall price of the solution can be cheaper."
"We are not using the solution for commercial use therefore it is free to use."
"It does what I need it to do but I think it's expensive. It wasn't easy for me to get approval from the company to get it... It's costing us about $700 a year, per license."
"It has probably saved us several thousands of dollars because we have quick access anywhere. We don't have to worry about finding people onsite or arranging conference calls. We also save time and money with it because we don't have to send somebody onsite to troubleshoot."
"We are using the standard free version of TeamViewer."
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Top Industries

By visitors reading reviews
Computer Software Company
17%
Financial Services Firm
11%
Government
10%
Manufacturing Company
7%
Computer Software Company
13%
Manufacturing Company
8%
Government
7%
Retailer
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about BeyondTrust Remote Support?
The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote clients.
What needs improvement with BeyondTrust Remote Support?
The local partners for BeyondTrust Remote Support are not enough in numbers. There are not enough product partners in Turkey, making it difficult for me to get assistance. The aforementioned area c...
What advice do you have for others considering BeyondTrust Remote Support?
I can recommend the product, but it is important to note that it is expensive. Though I am not a very good expert with BeyondTrust Remote Support, I think one can get and use another product very c...
Should I choose Teamviewer Tensor over the regular Teamviewer?
The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By far, one of its best features is the remote access it provides. I can control som...
What do you like most about TeamViewer?
It is easy to use and has a pretty good UI.
 

Also Known As

Bomgar Remote Support
No data available
 

Overview

 

Sample Customers

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross
Find out what your peers are saying about BeyondTrust Remote Support vs. TeamViewer and other solutions. Updated: July 2024.
792,483 professionals have used our research since 2012.