We performed a comparison between 3CX Live Chat and TeamViewer based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The integration with SMS has been helpful. That's how a lot of customers prefer to communicate nowadays. It makes it convenient for the customer to reach us."
"It’s straightforward to set up."
"3CX is a reliable solution."
"The dashboards and interface of the solution are very good, they have covered most of the main features needed for our needs."
"It lets you see how many calls you made, the time you called, and how many minutes you spent on the phone."
"We have not had any bugs or glitches, the solution is stable."
"The most valuable features of 3CX Live Chat are the integration with our existing CRM allowing us to get all of the numbers synced together. The communication aspect of the solution was always working very well, the sound quality was perfect. We were able to log into the application to check which users were using the solution and if they were in a call or not. Additionally, the solution integrates well with other CRMs."
"With the reporting feature you can get all the incoming and outgoing call details."
"I don't know of any performance problems with TeamViewer - generally, it's a stable product."
"TeamViewer allows us to do multiple controllers on a Host, which is great. We have a lot of Macs in our organization, and TeamViewer being cross-platform is a good thing."
"The TeamViewer system has some built-in security. The TeamViewer client connects to the TeamViewer host securely. Only a certain number of authorized users on our side have access to the system. Even within that, an individual endpoint can be assigned to a group, where not everybody has access but, rather, just one or two people who are part of a support team might have access to that particular device. So TeamViewer has given us tools to be able to segregate who has access to different things."
"Getting started with TeamViewer was easy, with a very straightforward usage"
"The solution is very stable. We've never had a problem with it."
"The most valuable features of TeamViewer are the high performance and it is not complicated to use, neither for me nor for the one I'm helping."
"I have found the solution to be user-friendly even for beginners. It is not that sophisticated. There are different types of security features available, such as encryption and random machine ID."
"The dashboards they have are good."
"3CX Live Chat could improve by being more customizable. There should be more skinning options for the appearance of the solution when we embed it onto a website. This would allow us to make it look more like part of our solution, rather than a third-party application."
"There are a lot of quality of life things that could be improved. When adding extensions, you need to use the extension import setting, you can't just use an import function to update extensions. You have to delete and recreate the extension, which can have all kinds of unintended consequences."
"I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service."
"Message management in 3CX Live Chat is a little tricky. You can transfer a conversation to someone else if it comes into a group, but it isn't always easy to return the conversation to the group."
"The solution was simple to install, but the configuration was not as simple. The full installation process took a few days."
"There should be an option to save some extensions."
"The analytics need to have a granular depth on how the customer details and the data sends information through this medium."
"It needs the option for the CS rep to stop recording when a credit card number is recited by the customer."
"TeamViewer could improve by having support for other operating systems, such as Linux."
"There is a paid version of this solution with more features available. However, they should provide more free features to the user, such as factor authentication."
"The installation and the update agent could improve."
"They could give more information about using certain kinds of applications for secure transactions, such as secure file transfers."
"I am not sure about all the features of TeamViewer, but if they have no voice communication or file transfer features they should add them."
"This solution could be improved by offering more flexibility in terms of usage."
"You can't configure multiple, unattended control passwords on the Mac. On the Mac, there's only one. On Windows, there are multiple unattended control passwords. I have people in different departments. My infrastructure people need to control a server and my developers may need to go into that same server. But I don't want them to have the same password... on the Mac, it can be done but it's extremely clunky and problematic."
"The solution could improve by increasing or removing the time limitation on the use of a session."
3CX Live Chat is ranked 11th in Virtual Meetings with 54 reviews while TeamViewer is ranked 3rd in Virtual Meetings with 84 reviews. 3CX Live Chat is rated 8.8, while TeamViewer is rated 8.6. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of TeamViewer writes "Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Cisco VoIP PBX, Webex, Kamailio SIP Server and Fortinet FortiVoice, whereas TeamViewer is most compared with TeamViewer Tensor, Microsoft Remote Desktop Services, Parallels Access, ISL Online and LogMeIn Central. See our 3CX Live Chat vs. TeamViewer report.
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We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
