When looking for a work from home solution, which Remote Access solution do you prefer? Why?

As offices have shifted to working to their home offices, which remote access solution have you found to be beneficial? 

What makes the solution you prefer to stand apart from the competition? E.g., did you try other vendors and what made you prefer your solution more?

Content Strategist at PeerSpot
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7 Answers
User at a tech company
Real User
Apr 13, 2020

I spend a large percentage of my time remoting.

My personal suggestion is to have a good look at ConnectWise Contol. I still call it “Screen Connect”. I have been using it globally for a few years to remote into PC at conferences and client sites to configure meeting rooms PCs.

You can, if needed, set it up to run it as a service and be an administrator or NOT. You can see multimonitor, decrease bandwidth use by lowering resolution, use speakers and mic, group and administrate your remotes session on the server-side. Licensing costs are very reasonable.

I tried quite a few other remoting apps on the market and this one has not made me look for another.

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Senior Consultant at a tech services company with 11-50 employees
Real User
Top 5
Apr 17, 2020

My experience guys:
(a) For urgent remote trouble-shooting, use TeamViewer, can be set up rapidly but I would avoid it as I have not seen the accountability part ( record of whom has accessed so that when there is some malign act, you as the admin are not held responsible.
(b) For staff providing IT support on software / DB apps, you can use VPN + RDP, but please try to incorporate some two-factor authentication ( using login/password + SMS) as you also want security in addition to facilitating operations.
(b) For staff working on applications , e.g front desk or back-end staff, better go for some solution like Citrix or even VMWARE View, RDP by Microsoft is also relatively easy.

Finally , its good to give priority to ops and please the boss, but please make sure that you have an email to back you up that you have provided access to so and so. Normally, you wait for a request to allow an access but in case of urgency, you can always do the work and send an email later.

Business Developer - Enterprise Solutions & Devices at Claranet
Apr 14, 2020

From a systems integrator perspective, I would say that there is not a right answer. Each use case is unique and each organization have specific goals to achieve with a remote work approach. It should be seen as an strategy that as a solution.

Do you just need to insert data on a web front-end? VPN will do the job.
You don't have web front-end and you need you users to access to a shared application, but your infrastructure resources are limited? A Remote Desktop Solution based on Windows Server will probably answer to that need.
Did you invested on physical workstations and want you users to get access from home? RDP solution based with citrix (for example) will do it.
You want to simplify your desktop management ? VDI (Citrix, VMware) may be the solution.
You have need for VDI for certain users, but also want to bring a BYOD approach with security layer? Workplace management solution (like Workspace One or Intune) may be the one.

For each one listed above, there are challenges. Firewall level, bandwidth, hardware infrastructure, licencing costs...

The IT should fit the company path, understanding where it stands and were it must go, from a (productive) remote work perspective. With this answer, you should decide the strategy.

Technical Support for Commercial Theater Division at a media company with 51-200 employees
Real User
Apr 13, 2020

There are several remote solutions. Personally I recommend either LogMeIn or TeamViewer. Both are free for personal use, but for a business, they need to buy a license. The cost depends on the number of users and they need to discuss directly with the sales department of LogMeIn or TeamViewer.

It is hard to say which one is better . I will say that TeamViewer has two major advantages :
-you can listen to the sound of the remote computer
-you can transfer files between the computers.

CTO at Greenware Technologies LLC
Real User
Top 10
Apr 13, 2020

The simplest way of making work from home capability is delivering office physical desktops through Citrix. This is very much easier and will take only 3 hours to setup. This solution is more secure when you are using Netscaler as gateway. There will be no data transfer like vpn solutions. Office data will be safe and secure.

Technical Manager at a computer software company with 11-50 employees
Apr 22, 2020

Citrix is the best option

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Apr 15, 2020

For my clients, for the urgency and not to have a license cost, because normally it should not last too long, I adopted for VPN access with RDP access on the own machine in the office.

Related Questions
Content Manager at PeerSpot (formerly IT Central Station)
Jun 9, 2022
Why do you recommend it?
See 2 answers
Shibu Babuchandran - PeerSpot reviewer
Regional Manager/ Service Delivery Manager at a tech services company with 201-500 employees
Jun 4, 2022
Hi, Personally, I used the below tools and solved the purpose: - Teamviewer - Anydesk - Zoho Assist - Connectwise - VNC
Tech blogger
Jun 9, 2022
When I compared various remote access tools and solutions, I found the Citrix Virtual Apps and Desktops suite and TeamViewer to be the most effective ones currently available on the market. One of the things that I initially noticed about Citrix Virtual Apps and Desktops was the high level of scalability that their security features offer. The Citrix Virtual Apps and Desktops solution suite is designed to enable us to keep our networks protected from even the most advanced virus and malware payloads. It offers us several scaling functionalities that we can rely on when we need to upgrade and maintain our system security. These options include: Automatic upgrades. We are able to create a cloud-based security environment for our network. This environment is constantly scanning for potential points of vulnerability. When it finds a vulnerability, the system automatically installs the latest security patches. Centralized security upgrade patching. The suite has a central dashboard that we can use to upgrade and manage the security of all of the devices in our network at one time. Simplified data backup and settings restoration process. If something happens to one of our team’s network-connected devices, the suite backs up our data in a way that enables us to easily transfer it to a new device and restore the network settings on that new device to match the one that was lost. A major benefit that Citrix Virtual Apps and Desktops’ suite of solutions offers us is the ability to keep our costs down without compromising on functionality. It allows us to allocate resources to areas of the highest need by employing several cost-saving policies. These policies include: Centralized OS migration and upgrades. Citrix Virtual Apps and Desktops’ suite of solutions make the process of migration and upgrade a single, centralized process, making large teams and expenditures of time unnecessary. Access our networks from any device. We don’t have to purchase a specific device type when we want to set up remote network access. This reduces the amount that we need to spend to establish remote network capabilities for our network administrators. One of the aspects of TeamViewer that I appreciate is the way that it supplies us with a comprehensive suite of security capabilities. These allow us to remotely manage our networks while maintaining a high level of security. These capabilities include: Remote device monitoring. TeamViewer runs a security algorithm that allows us to monitor our devices and spot issues before they can escalate. We can watch all parts of our network to keep ahead of potential issues. Endpoint protection. TeamViewer has layers of anti-virus and anti-malware software that protect our endpoint devices from many different kinds of threats. We can also use this solution to easily manage the day-to-day operations of our network. TeamViewer makes it easy for us to run our network efficiently. It has a single dashboard that we can utilize to manage all of our IT assets and resources. Ultimately, either Citrix Virtual Apps and Desktops or TeamViewer will empower you to take control of every aspect of your remote network access and management process.
Content Manager at PeerSpot (formerly IT Central Station)
May 31, 2022
What are the benefits?
2 out of 3 answers
Mark Mason - PeerSpot reviewer
VP Sales at Computer Products Corporation
May 18, 2022
The big benefit that our customers see in using remote access tools is the support for their hybrid work environment.   You can work from home, in the office, on the road, or pretty much anywhere. Your user experience won't suffer and this will provide you with the flexibility and security required to support today's work environments.
Shibu Babuchandran - PeerSpot reviewer
Regional Manager/ Service Delivery Manager at a tech services company with 201-500 employees
May 26, 2022
Some of the benefits of Remote Access: Quick response times Cost savings Any device, any location Scripting Simplified help desk tasks Better remote working capabilities Security
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