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TeamViewer pros and cons

Vendor: TeamViewer
4.3 out of 5
Badge Ranked 1

Pros & Cons summary

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Prominent pros & cons

PROS

TeamViewer facilitates quick and easy connections to remote computers, making it highly efficient for support and troubleshooting.
It offers cross-platform compatibility and supports various operating systems, which is beneficial for organizations with diverse IT environments.
TeamViewer is known for its reliability and stability, ensuring uninterrupted remote access.
It provides strong security features such as encryption and authentication, ensuring safe connections.
TeamViewer is praised for enhancing productivity by reducing the time and need for physical travel to resolve technical issues.

CONS

TeamViewer can be expensive, and the pricing model may seem daunting for small businesses or casual users.
Frequent license changes and forced upgrades can be problematic for users with older versions.
TeamViewer's connectivity can sometimes be unreliable, leading users to consider alternatives like AnyDesk.
File transfer capabilities are restricted to the paid version, limiting functionality for free users.
Security concerns and limited authentication measures can make TeamViewer unsuitable for sensitive environments.
 

TeamViewer Pros review quotes

it_user215685 - PeerSpot reviewer
Regional IT at a maritime company with 501-1,000 employees
Apr 8, 2015
Once you use it, you will never want to use another remote service product again.
it_user450627 - PeerSpot reviewer
Desktop Support Technician at a marketing services firm with 1,001-5,000 employees
May 25, 2016
Saves travel time, and wide support of platforms allows for a single solution.
it_user457308 - PeerSpot reviewer
IT Manager at a recruiting/HR firm with 51-200 employees
May 24, 2016
I use this almost daily to log into users computers across the nation, enabling me to troubleshoot issues much quicker than trying to talk someone else through things and allowing for nearly instantaneous troubleshooting.
Learn what your peers think about TeamViewer. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
892,487 professionals have used our research since 2012.
it_user457899 - PeerSpot reviewer
IT Admin at a healthcare company with 501-1,000 employees
May 29, 2016
I have never had to contact customer support for any connection issues.
it_user446244 - PeerSpot reviewer
Analist / developer at a tech services company with 51-200 employees
Jun 6, 2016
In the years I have used TeamViewer, everything that I missed was already added.
it_user493527 - PeerSpot reviewer
Business Analyst at a tech company with 501-1,000 employees
Jun 7, 2016
Just being able to dial in on a clients server is all I need, and it reconnects automatically when there are connection issues.
it_user493536 - PeerSpot reviewer
IT Operations Manager at a real estate/law firm with 501-1,000 employees
Jun 15, 2016
We have a lot of remote offices, and without the ability to remotely control the computers at these properties, my job would be much more difficult to perform.
it_user293568 - PeerSpot reviewer
Project Manager - IT Infrastructure team at a pharma/biotech company with 1,001-5,000 employees
Aug 10, 2016
We have hundreds of remote key users, a lot of whom are non-native English speakers, and using TeamViewer allows my team and I to resolve any issue directly, without having to translate on the phone or by email.
it_user305868 - PeerSpot reviewer
Computer Repair at a non-profit with 51-200 employees
Aug 15, 2016
TeamViewer is a professional, flexible solution and platform independent, so it's worth its price.
it_user450447 - PeerSpot reviewer
Web Administrator at a sports company with 51-200 employees
Sep 1, 2016
TeamViewer is very easy to set up, use, and instruct others to get running, which is great for support.
 

TeamViewer Cons review quotes

it_user215685 - PeerSpot reviewer
Regional IT at a maritime company with 501-1,000 employees
Apr 8, 2015
The costs of the licenses are huge.
it_user450627 - PeerSpot reviewer
Desktop Support Technician at a marketing services firm with 1,001-5,000 employees
May 25, 2016
Full integration of computer's user account system. Be able to login using the local computer's credentials rather than setting up a unique Teamviewer account/password.
it_user457308 - PeerSpot reviewer
IT Manager at a recruiting/HR firm with 51-200 employees
May 24, 2016
Oftentimes, the session window blocks view of the system tray. I’d like to be able to minimize it or move it.
Learn what your peers think about TeamViewer. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
892,487 professionals have used our research since 2012.
it_user457899 - PeerSpot reviewer
IT Admin at a healthcare company with 501-1,000 employees
May 29, 2016
The one area which needs improvement for both the standalone and enterprise versions would be inter-operability between versions.
it_user446244 - PeerSpot reviewer
Analist / developer at a tech services company with 51-200 employees
Jun 6, 2016
The only thing I wish for is a better price for small users.
it_user493527 - PeerSpot reviewer
Business Analyst at a tech company with 501-1,000 employees
Jun 7, 2016
When clients have a newer version installed and we only have a license for version 8, there are issues.
it_user493536 - PeerSpot reviewer
IT Operations Manager at a real estate/law firm with 501-1,000 employees
Jun 15, 2016
Quick User Switching has a very nasty tendency to render the screen output unstable.
it_user293568 - PeerSpot reviewer
Project Manager - IT Infrastructure team at a pharma/biotech company with 1,001-5,000 employees
Aug 10, 2016
I'd like to be able to have two simultaneous sessions open on two different screens; this would increase productivity.
it_user305868 - PeerSpot reviewer
Computer Repair at a non-profit with 51-200 employees
Aug 15, 2016
In the past, use in wireless environments caused buffering due to limited bandwidth.
it_user450447 - PeerSpot reviewer
Web Administrator at a sports company with 51-200 employees
Sep 1, 2016
There have been a few times when TeamViewer has been down globally, so that’s definitely an issue for consideration.