Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs TeamViewer comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 31, 2022
 

Categories and Ranking

Citrix DaaS (formerly Citri...
Ranking in Remote Access
3rd
Average Rating
8.4
Number of Reviews
92
Ranking in other categories
Application Virtualization (1st), Virtual Desktop Infrastructure (VDI) (4th), Desktop as a Service (DaaS) (1st)
TeamViewer
Ranking in Remote Access
1st
Average Rating
8.6
Number of Reviews
85
Ranking in other categories
Virtual Meetings (3rd)
 

Mindshare comparison

As of June 2024, in the Remote Access category, the mindshare of Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is 3.2%, down from 7.2% compared to the previous year. The mindshare of TeamViewer is 21.4%, up from 19.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access
Unique Categories:
Application Virtualization
14.4%
Virtual Desktop Infrastructure (VDI)
0.7%
Virtual Meetings
4.4%
 

Featured Reviews

MR
Mar 13, 2023
Secure, stable, but is expensive
We use the solution for our remote employees to access their information The solution helps us with our ERP. The most valuable feature is how secure the solution is. The cost of the solution is high and has room for improvement. The initial setup has room for improvement. I have been using the…
Kotayba Bouzian - PeerSpot reviewer
Aug 2, 2022
Good performance and great quality with an easy user experience
We are a digital marketing agency. If we need access to something in the Business Manager or in a Google Ad account, we can guide the client to do it, or we can control the screen from where we are to create something on the Business Manager or to edit something We are in Istanbul and Istanbul is…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The product is stable."
"The most valuable feature has to be the non-persistent desktop. If one of my users messes something up and blows away their desktop, it goes back to what it was originally, before they had an issue."
"Instead of pointing to any single feature, I would say the most valuable aspect of Citrix Virtual Apps and Desktops is the overall product itself. Virtualized apps and desktops, in theory and in practice, are very helpful to users."
"The App is the most valuable feature."
"The Provisioning Services are the most valuable feature. We have Premium licensing, so Provisioning Services is huge for us, along with the Virtual Apps and Desktops part. It allows us to have a vDisk for every region, one that can easily be copied between them if we need to, to limit the amount of updates we have to do."
"The app protection feature is one of the most valuable because it provides good security, as nobody is going to be able to look into your screen while you are sharing the screen. And if someone has installed a keylogger in your system, your keystrokes will be jumbled up and they would not make any sense to the keylogger. App protection is one of the coolest security features that I have encountered on any platform."
"It has improved delivering applications to remote locations with its lower bandwidth utilization."
"It virtualizes the application on your desktop."
"I have found the solution to be user-friendly even for beginners. It is not that sophisticated. There are different types of security features available, such as encryption and random machine ID."
"The implementation is quite straightforward."
"I like that it helped a lot, even with low bandwidth network connectivity. For example, while I was traveling, sometimes there were requirements for me to join a TeamViewer session and provide technical support. I was able to do that without much of an issue. It is also a secure solution."
"The implementation process is simple."
"TeamViewer is a step ahead of solutions like, for example, AnyDesk."
"The best feature is the remote access and being able to control another person's computer when you're showing them something, or teaching them how to do something during training, or fixing a problem they're having."
"I have been satisfied with TeamViewer overall."
"From my perspective, the most important is the login."
 

Cons

"I think improvement around the Analytics piece is super important. There has been a lot of maturity over the last year in that area, though a lot more needs to be done. Also, a lot more of the value of those Analytics needs to be sold to end users. Citrix is working on a lot of things that are ahead of the curve and a lot of organizations aren't quite there yet with implementing those technologies and capabilities."
"Citrix Virtual Apps and Desktops is a complex solution."
"The product should expand its capabilities for integrating with other environments."
"We encounter compatibility issues related to hardware, scanners, and other devices."
"Using the app layering feature can be quite difficult and cumbersome."
"Dependency on server virtualization after v7.x is an issue which I encountered in small environments."
"There is room for improvement because it has a lot of dependency on Active Directory and other things. If they could come up with something similar and native, a complete solution portfolio would help."
"There are a lot of shortfalls with supporting printing over XenApp."
"It would be useful if the solution could facilitate more than one remote user accessing my desktop at a time."
"It becomes complicated to switch from one monitor to another for different windows."
"I would like to see TeamViewer support multiple platforms."
"The performance could always be better."
"I didn't like the fact that you had to install a client for remote support. If you didn't install the client, you were very limited in terms of what you could do. For a whole enterprise, it is just not an easy task to install a client on everything. Even if you're using SCCM, it is an undertaking. For transient clients that you don't necessarily support a hundred percent of the time, it would be nice to be able to connect to them and support their issues without having to install something on their machines. In my previous company, we were looking at this solution as being a collaborative tool for the enterprise in terms of video conferencing, calling, and scheduling. They were working on bringing a bunch of products together to make their suite a little more integrated, but it really wasn't at the point where we wanted it to be in terms of integration. We looked at it, reviewed it, and tested it out a bit. We then decided to go with Microsoft Teams. It has the clunkiness of having separate modules that aren't totally integrated. There are different methods for doing different things, which makes it a little bit more complicated. There should be the same way whether you are doing remote support or just calls."
"They could give more information about using certain kinds of applications for secure transactions, such as secure file transfers."
"Sometimes we'll have a device in the field, and I'll click on remote control and it says "Can't authenticate." I'll double click in a different part of the TeamViewer interface and it'll say "Can't authenticate." Then I'll do it a third time and it connects. It's possible that it's just bad luck. It's also very possible that it's some bug within TeamViewer..."
"Sometimes, the app can be a little cumbersome when accessing certain aspects of the program."
 

Pricing and Cost Advice

"Citrix licensing is expensive."
"The Citrix license model has changed. It costs around $240 per user for a single username, but a concurrent license costs double."
"Implementing Citrix DaaS with thin clients, rather than physical laptops, has resulted in savings of 27% to 29%. Additionally, moving 1,000 users from physical laptops to thin clients and VDI solutions can save around 40,000 kilograms of carbon emissions, benefiting both the environment and the company's economy, provided thin clients are used."
"We're paying for a standard license and, in my view, the price is too high. I would be satisfied with it if it were reduced by about 20-30%. Right now, I would rate the pricing a five out of ten."
"I don't quite remember the specifics of what we had. I believe we had a 25-user license, and I don't recall it being overly expensive."
"The purchase price was around $300,000 USD and then the maintenance fees were 20%. There are no other additional fees."
"They offer licensing per user. From time to time, they give discounts. Because it's a hybrid model, you can deploy some portion of it on cloud and some portion your on-prem."
"It is a bit costly, but enterprise class features come with a cost."
"The cost of the licenses depends on how you buy them. They just had a buy one get one free deal going, and they do that every once in a while. Where you buy one license, and they will give you the second one free, or you can try to get discounts. Most of our licenses that we have we tried to do something like that just to save some money."
"It has probably saved us several thousands of dollars because we have quick access anywhere. We don't have to worry about finding people onsite or arranging conference calls. We also save time and money with it because we don't have to send somebody onsite to troubleshoot."
"TeamViewer was willing to give us a one-year package. Whereas, a lot of the other companies that we explored were paid by the month or quarter. It's just easier for our finance people at the college if we can make a one-time yearly payment."
"The version of the solution we are using is free."
"The price of the license could be less expensive."
"There is a free and paid version of this solution. I am currently using the free version."
"I used the free version of TeamViewer."
"...it will cost you $1,500 to $1,600 a year, but when I think of how much work I do through TeamViewer..."
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Financial Services Firm
12%
Government
8%
Manufacturing Company
7%
Computer Software Company
13%
Manufacturing Company
8%
Government
7%
Retailer
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Citrix Virtual Apps and Desktops?
My focus has primarily been on publishing virtual applications.
What is your experience regarding pricing and costs for Citrix Virtual Apps and Desktops?
I rate the product’s pricing a seven out of ten, where one is cheap and ten is expensive.
What needs improvement with Citrix Virtual Apps and Desktops?
The Citrix DaaS application is a bit heavy when it comes to mobile access, and it should function more smoothly. For example, the Citrix mobile app takes a long time to log in and should work even ...
Should I choose Teamviewer Tensor over the regular Teamviewer?
The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By far, one of its best features is the remote access it provides. I can control som...
What do you like most about TeamViewer?
It is easy to use and has a pretty good UI.
 

Also Known As

Citrix Virtual Apps and Desktops, XenDesktop, XenApp (Citrix Virtual Apps)
No data available
 

Learn More

 

Overview

 

Sample Customers

Exelon, Aeronamic, AIDS Healthcare Foundation, Alameda County Medical Center, Alaska Department of Fish & Game, Aloysius Stichting, Amarchand Mangaldas, AmBev, Amnet Technology Solutions, Arval
Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross
Find out what your peers are saying about Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs. TeamViewer and other solutions. Updated: June 2024.
789,577 professionals have used our research since 2012.