Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs TeamViewer comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 31, 2022
 

Categories and Ranking

Citrix DaaS (formerly Citri...
Ranking in Remote Access
3rd
Average Rating
8.4
Number of Reviews
92
Ranking in other categories
Application Virtualization (1st), Virtual Desktop Infrastructure (VDI) (5th), Desktop as a Service (DaaS) (1st)
TeamViewer
Ranking in Remote Access
1st
Average Rating
8.6
Number of Reviews
86
Ranking in other categories
Virtual Meetings (3rd)
 

Mindshare comparison

As of July 2024, in the Remote Access category, the mindshare of Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is 3.5%, down from 4.6% compared to the previous year. The mindshare of TeamViewer is 19.1%, up from 17.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access
Unique Categories:
Application Virtualization
16.7%
Virtual Desktop Infrastructure (VDI)
1.9%
Virtual Meetings
6.1%
 

Featured Reviews

RohitSaluja - PeerSpot reviewer
Jan 12, 2023
Secure, helpful solution that lets users access apps and company data from anywhere
The setup is a complex process as there is a lot of competency required. This isn't just to do with Citrix Virtual Apps and Desktops itself; it also depends on how complicated the existing infrastructure is. Depending on the number of users and the specific requirements, the deployment can take from three days to three weeks. When we deploy the solution for customers, we have to take a number of factors into account, such as the user count, which applications they will be using, whether they will be using desktops or laptops, and other things such as how much data will be sent back and forth. Then we need to size up the infrastructure (CPU, RAM, storage, etc.) to make sure that there are sufficient resources, and if not, then we will deploy the necessary extra hardware. After that, the next step is to use a virtualization platform such as VMware, Hyper-V, or Nutanix, and then we download and install the Citrix environment. Finally, within the Citrix solution, we configure the applications to be used by end-points. I would rate the setup process a five out of ten.
Kotayba Bouzian - PeerSpot reviewer
Aug 2, 2022
Good performance and great quality with an easy user experience
We are a digital marketing agency. If we need access to something in the Business Manager or in a Google Ad account, we can guide the client to do it, or we can control the screen from where we are to create something on the Business Manager or to edit something We are in Istanbul and Istanbul is…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution provides everything in one integrated platform. When it comes to monitoring their solution, it is really easy. We have all the information in one place so we can have the right information at the right moment. We can be proactive when it comes to dealing with performance, maintenance, and security issues."
"Instead of pointing to any single feature, I would say the most valuable aspect of Citrix Virtual Apps and Desktops is the overall product itself. Virtualized apps and desktops, in theory and in practice, are very helpful to users."
"Citrix has had the top remote display for the last 20 years, and there is a huge technological gap between Citrix and its competitors."
"The Provisioning Services are the most valuable feature. We have Premium licensing, so Provisioning Services is huge for us, along with the Virtual Apps and Desktops part. It allows us to have a vDisk for every region, one that can easily be copied between them if we need to, to limit the amount of updates we have to do."
"The most valuable feature is the automatic software upgrades because they take place on only three or four servers, rather than on 50 or 60 machines."
"Relative to other solutions, Citrix has fewer conditions and fewer parameters. Citrix also provides some flexibility because it can be used on any device."
"XenApp is a fast, secure and reliable solution for remote connections that is completely different than and superior to older Windows solutions."
"The most valuable feature is how secure the solution is."
"There have been a couple of times with the handy remote access feature, where I have been asked for something at eight o'clock on a Thursday evening and it is on my desk machine, but I am driving back to my office. With TeamViewer, I can just stay at my home machine, connect to my work machine, and get the data needed without having to drive back across town."
"TeamViewer is fast and easy to manipulate."
"TeamViewer is a scalable solution."
"The product is easy to install."
"The TeamViewer system has some built-in security. The TeamViewer client connects to the TeamViewer host securely. Only a certain number of authorized users on our side have access to the system. Even within that, an individual endpoint can be assigned to a group, where not everybody has access but, rather, just one or two people who are part of a support team might have access to that particular device. So TeamViewer has given us tools to be able to segregate who has access to different things."
"TeamViewer allows us to do multiple controllers on a Host, which is great. We have a lot of Macs in our organization, and TeamViewer being cross-platform is a good thing."
"The most valuable feature of TeamViewer is user-friendliness."
"The dashboards they have are good."
 

Cons

"There is room for improvement because it has a lot of dependency on Active Directory and other things. If they could come up with something similar and native, a complete solution portfolio would help."
"There are a lot of shortfalls with supporting printing over XenApp."
"We would like to be able to provide VDI, a full desktop, to each of our users."
"​There have been many issues with stability."
"Our experience of Citrix Virtual Apps and Desktops is good, but the environment can become complex and difficult to manage at times."
"Tech support can be slow if you do not receive help from the US representatives."
"Direct connection of USB devices on the terminals to be used by streamed applications is very important for printing and the usage of token authentication, but the current version does not support this one hundred percent."
"The initial setup has room for improvement."
"In the next release, I would prefer to have a voice integration and collaboration feature to support multiple teams simultaneously."
"I can use up to three computers, but sometimes I have four. So, it would be nice to have at least four computers."
"TeamViewer is publicly available and anyone can use it. This is the reason that many organizations do not permit the use of this solution. It is not considered to be secure enough."
"The stability of TeamViewer is good, but it could be better."
"It would be useful if the solution could facilitate more than one remote user accessing my desktop at a time."
"I'm not sure if they provide good quality audio alongside screensharing."
"The installation and the update agent could improve."
"TeamViewer can improve connectivity. I had some problems connecting to my clients and now I use AnyDesk."
 

Pricing and Cost Advice

"Where Citrix really needs to improve is in their support and in the way that they manage their licenses. Everything else comes second because if I'm not in a position where I can get proper support or manage my own licenses in an easy way, then it is pointless. Today, I am at a point where I may not be able to use Citrix anymore because they want to take away some of the licenses that I bought, pretending they are not valid anymore. That is frankly unacceptable. If they don't solve this, everything comes second because I cannot use my product."
"It's my understanding that the solution license fee for each user is around $300 US. If we buy a personal laptop for each employee every five years, then the total cost is five times $300 US, or $1,500 USD. So we could buy 100 personal laptops instead of the Citrix solution."
"The purchase price was around $300,000 USD and then the maintenance fees were 20%. There are no other additional fees."
"It's costly in the market. But it is not expensive for the company. For the company, it's relatively inexpensive because the core of the work is compensated with the price."
"The solution is expensive and I give the cost a four out of ten."
"Citrix solutions cost a lot in comparison with competitors, like Azure Virtual Desktop or VMware Horizon. Those solutions cost around 50 to 60 percent less, per month per user, than Citrix."
"We have more than a million seats under management so we get the best price."
"A perpetual enterprise license costs approximately $300 USD."
"It does what I need it to do but I think it's expensive. It wasn't easy for me to get approval from the company to get it... It's costing us about $700 a year, per license."
"TeamViewer offers a free version to try. Download and give it a shot. See what it's like and if you like it, then buy the license for it."
"We use the free version of TeamViewer."
"We have a permanent license and the price is reasonable."
"There is no license needed to use TeamViewer."
"We are using the free version of TeamViewer."
"We have a corporate license. The maximum amount number of users changes based on the amount you pay. E.g., with our license, there is a maximum amount of users who can use the solution at the same time (10 users)."
"TeamViewer was willing to give us a one-year package. Whereas, a lot of the other companies that we explored were paid by the month or quarter. It's just easier for our finance people at the college if we can make a one-time yearly payment."
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Financial Services Firm
12%
Government
9%
Manufacturing Company
7%
Computer Software Company
13%
Manufacturing Company
8%
Government
7%
Retailer
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Citrix Virtual Apps and Desktops?
My focus has primarily been on publishing virtual applications.
What is your experience regarding pricing and costs for Citrix Virtual Apps and Desktops?
I rate the product’s pricing a seven out of ten, where one is cheap and ten is expensive.
What needs improvement with Citrix Virtual Apps and Desktops?
The Citrix DaaS application is a bit heavy when it comes to mobile access, and it should function more smoothly. For example, the Citrix mobile app takes a long time to log in and should work even ...
Should I choose Teamviewer Tensor over the regular Teamviewer?
The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By far, one of its best features is the remote access it provides. I can control som...
What do you like most about TeamViewer?
It is easy to use and has a pretty good UI.
 

Also Known As

Citrix Virtual Apps and Desktops, XenDesktop, XenApp (Citrix Virtual Apps)
No data available
 

Learn More

 

Overview

 

Sample Customers

Exelon, Aeronamic, AIDS Healthcare Foundation, Alameda County Medical Center, Alaska Department of Fish & Game, Aloysius Stichting, Amarchand Mangaldas, AmBev, Amnet Technology Solutions, Arval
Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross
Find out what your peers are saying about Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs. TeamViewer and other solutions. Updated: June 2024.
791,948 professionals have used our research since 2012.