


Citrix DaaS and TeamViewer Business compete in the virtual desktop and remote access market. TeamViewer appears to have an advantage in simplicity and ease of use, whereas Citrix's robust feature set appeals to those needing comprehensive virtual desktop management.
Features: Citrix DaaS provides extensive features such as virtual desktop and application management, WAN optimization, and flexible provisioning services. TeamViewer Business offers strong remote control functionalities, quick support, ease of connection across platforms, and comprehensive user management capabilities.
Room for Improvement: Citrix DaaS could enhance integration with cloud services and simplify its pricing and licensing structures. TeamViewer's interoperability between different versions and expanded operating system support are noted areas for improvement.
Ease of Deployment and Customer Service: Citrix DaaS supports deployment across various cloud environments but could improve management tools and support speed. TeamViewer is praised for its straightforward deployment and effective customer service, though enhancing version compatibility and issue resolution speed is advised.
Pricing and ROI: Citrix DaaS is considered expensive, with a complex licensing structure impacting large deployments, but offers ROI through hardware cost savings. TeamViewer offers competitive pricing with free options for personal use, providing efficient remote support capabilities and good ROI for smaller businesses.
Everything we've gained from it makes my job easier day after day, and I see value in it as an engineer.
Microsoft Intune not only saves costs by reducing the number of personnel needed but also offers a comprehensive solution for managing laptops, applications, security, individual access, and enrollment.
Importantly, when someone leaves the company, it helps protect document access on their devices.
If our issue usually takes fifteen minutes, then we can resolve it in a five-minute timeframe.
I rate TeamViewer Business a 10 because I have used other access solutions like Help Desk, but all the features included in TeamViewer Business, along with its ergonomics and performance, are unmatched.
Rather than needing to go on-site, we could connect remotely, making it easier for those who are not tech-savvy, thanks to TeamViewer Business's user-friendly features.
When a support ticket is submitted, it directly reaches someone with Intune support expertise.
When I contacted Microsoft, they had the same expertise, if not more, which is phenomenal because I felt heard and my problem was solved.
Sometimes, the support provided is excellent, and the representative is knowledgeable, while other times, the service needs improvement.
If support comes from Ireland, it can be good, rated at nine or ten.
The first level often wastes time because I usually have to escalate to an engineer for proper support.
Citrix support is better than Microsoft support.
I would rate the customer support a ten.
Since 2007, I have not needed to reach out to TeamViewer Business's customer service or support team because I have not experienced any issues with the application, which speaks volumes about its reliability.
You can actually use TeamViewer Business as an app on Microsoft Teams.
The scalability of Microsoft Intune is ten out of ten.
Ideally, we want to automatically segregate devices based on user properties like primary use, but currently, dynamic groups seem limited to device properties.
It supports organizations with 200 endpoints and those with more than 15,000 endpoints.
It supports over 100 apps and 20,000 users in our organization, demonstrating impressive scalability.
The platform can scale to very large numbers.
Citrix DaaS offers vast scalability options as workloads can be deployed across multiple data centers like Azure, Google, or AWS.
People responsible for TeamViewer can contact TeamViewer and add more users very easily.
Scalability has been useful for my organization because we have additional licenses for extra admins, and having the ability to have unlimited end-users is really valuable.
TeamViewer Business can handle growth easily, facilitating all internal services and what we can provide to clients, especially for hybrid cloud and on-premise clients.
We have not experienced downtime, bugs, or glitches.
It appears Microsoft Intune undergoes changes without informing customers.
Microsoft Intune has been very stable.
I evaluate Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) as a very stable solution and very sturdy in how it operates.
Citrix DaaS allows for satisfactory stability by facilitating workload deployment in various data centers including Azure, Google, or AWS.
TeamViewer Business is stable.
TeamViewer Business is stable and does not crash.
TeamViewer Business by far is the most stable because it just works.
Features like unlocking devices sometimes fail, and the support offered for other operating systems is insufficient.
There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now.
Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive.
Citrix should have different pricing based on company size.
Creating App-V applications is not an easy task and could take from hours to weeks without success.
This makes it challenging to remain with them, and it becomes necessary to explore alternatives to achieve the same performance with less expense.
TeamViewer could work on performance latency in slower internet connections by optimizing screen refresh rates during remote sessions, especially when transferring large files or using graphics-heavy applications.
It's quite expensive for an enterprise, which creates a problem when suggesting this solution to the customer.
It would be beneficial to have group functionalities to separate access when many consultants want to access different departments or clients at the same time.
Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs.
The Intune suite and add-ons, such as batch management and remote help, are costly.
It costs approximately forty euros per user per month.
Citrix DaaS is considered expensive, especially for companies that do not require multi-cloud.
My experience with pricing, setup cost, and licensing of TeamViewer Business was positive, which is why we chose it when we were comparing it with other solutions.
I would not be sure how much exactly everything costs, but I am someone that picks up the license consumption and also recommends plans for the application because obviously the company is growing and devices are getting more and more.
Intune excels in configuration and compliance management for Windows 10, ensuring devices receive timely updates and adhere to organizational standards.
Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow.
Windows Autopatch is the most valuable because it removes the burden of patch management.
With Citrix, all connections are outgoing, minimizing firewall vulnerability.
The scalability of Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is impressive, supporting over 100 apps and a user base of 20,000 within our organization.
Users can use Teams solutions and open a bridge where video and audio are encapsulated within the ICA protocol, which is protected by SSL and certificates for security.
TeamViewer Business has positively impacted my organization by giving us the ability to provide clients with a good experience and to fix bugs quickly while accessing their computers.
TeamViewer Business has positively impacted my organization by boosting efficiency since you do not need to be physically available to the client to troubleshoot or help them.
TeamViewer Business has positively impacted our organization by reducing the time of the TAT for resolving issues for end users, which has really helped us.
| Product | Market Share (%) |
|---|---|
| TeamViewer Business | 10.2% |
| Microsoft Intune | 9.3% |
| Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) | 4.2% |
| Other | 76.3% |


| Company Size | Count |
|---|---|
| Small Business | 117 |
| Midsize Enterprise | 46 |
| Large Enterprise | 152 |
| Company Size | Count |
|---|---|
| Small Business | 44 |
| Midsize Enterprise | 21 |
| Large Enterprise | 69 |
| Company Size | Count |
|---|---|
| Small Business | 41 |
| Midsize Enterprise | 34 |
| Large Enterprise | 32 |
Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.
Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.
What are the key features of Microsoft Intune?
What benefits should users look for in reviews?
In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.
Enable secure, flexible work with the leader in virtual apps and desktops
Deliver desktop as a service (DaaS) from any cloud or datacenter
Get started with Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) in minutes to provide a familiar, high-performance digital workspace experience to your users. We’ll manage the infrastructure and security. You focus on your business.
TeamViewer Business is a license aimed at small teams and companies, developed to facilitate remote connectivity with features suitable for various business needs.
Providing access without user passwords, TeamViewer Business enhances productivity by allowing remote support across multiple platforms. It simplifies IT operations, connecting to PCs, laptops, servers, and mobile devices even in low-bandwidth situations. Two products, TeamViewer Remote and TeamViewer Tensor, extend its core features, with Tensor catering to large enterprises requiring advanced solutions.
What are the key features of TeamViewer Business?Industries leverage TeamViewer Business for remote desktop support, assisting in troubleshooting, software upgrades, and training. Companies manage both staff and clients remotely, ensuring technical challenges are handled seamlessly, promoting collaboration and facilitating remote meetings. IT teams use it to maintain operations without needing a physical presence, making it valuable across sectors.
We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.