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Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs TeamViewer Business comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Nov 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.6
Microsoft Intune enhances efficiency and ROI by reducing IT workload, costs, and leveraging existing licenses with robust security features.
Sentiment score
6.8
Citrix DaaS offers varied ROI, enhances efficiency, flexibility, data protection, and supports continuity, with unquantified access and productivity benefits.
Sentiment score
6.3
TeamViewer Business boosts efficiency by reducing travel and operational costs, though some users face functionality challenges.
Everything we've gained from it makes my job easier day after day, and I see value in it as an engineer.
IT Systems Engineer at Syracuse University
Microsoft Intune not only saves costs by reducing the number of personnel needed but also offers a comprehensive solution for managing laptops, applications, security, individual access, and enrollment.
Subject Matter Expert at Engage IT Services Pvt Ltd
Importantly, when someone leaves the company, it helps protect document access on their devices.
Channels & Alliances Head at Link Development
If our issue usually takes fifteen minutes, then we can resolve it in a five-minute timeframe.
IT Manager at SignDesk
I rate TeamViewer Business a 10 because I have used other access solutions like Help Desk, but all the features included in TeamViewer Business, along with its ergonomics and performance, are unmatched.
Senior Application Support Consultant at Talentia Software
Rather than needing to go on-site, we could connect remotely, making it easier for those who are not tech-savvy, thanks to TeamViewer Business's user-friendly features.
IT NETWORK ENGINEER at KFUPM
 

Customer Service

Sentiment score
5.5
Microsoft Intune support varies; some users laud quick help, others cite delays and issues, premium support is generally better.
Sentiment score
6.5
Customer service is praised for responsiveness, but technical support quality varies, especially needing improvement in first-level interactions.
Sentiment score
7.5
TeamViewer Business offers responsive, knowledgeable support, though often unnecessary due to the software's simplicity and reliability.
When a support ticket is submitted, it directly reaches someone with Intune support expertise.
Collaborations engineer at a financial services firm with 1,001-5,000 employees
When I contacted Microsoft, they had the same expertise, if not more, which is phenomenal because I felt heard and my problem was solved.
IT Systems Engineer at Syracuse University
Sometimes, the support provided is excellent, and the representative is knowledgeable, while other times, the service needs improvement.
Engineer at a healthcare company with 5,001-10,000 employees
If support comes from Ireland, it can be good, rated at nine or ten.
Technical Lead on Virtual Desktop at Orange
The first level often wastes time because I usually have to escalate to an engineer for proper support.
Pre-Sales at a computer software company with 11-50 employees
Citrix support is better than Microsoft support.
IT Technical Advisor Specialist at Intact
I would rate the customer support a ten.
Head of IT, Infrastructure at a educational organization with 1,001-5,000 employees
Since 2007, I have not needed to reach out to TeamViewer Business's customer service or support team because I have not experienced any issues with the application, which speaks volumes about its reliability.
IT NETWORK ENGINEER at KFUPM
You can actually use TeamViewer Business as an app on Microsoft Teams.
IT Back Office Engineer (Cloud) at Digicall Group
 

Scalability Issues

Sentiment score
6.8
Microsoft Intune is scalable and flexible, ideal for various enterprises, though improvements are needed for macOS and iOS devices.
Sentiment score
8.0
Citrix DaaS enables scalable, adaptable deployments for thousands of users, overcoming diagnostic challenges with strategic planning and regular updates.
Sentiment score
7.3
TeamViewer Business smoothly scales across environments, despite some management and cost concerns, supporting both small businesses and large enterprises.
The scalability of Microsoft Intune is ten out of ten.
Solutions Architect at a computer software company with 51-200 employees
Ideally, we want to automatically segregate devices based on user properties like primary use, but currently, dynamic groups seem limited to device properties.
Engineer, Systems Admin . at a financial services firm with 5,001-10,000 employees
It supports organizations with 200 endpoints and those with more than 15,000 endpoints.
Director at Provisioned
It supports over 100 apps and 20,000 users in our organization, demonstrating impressive scalability.
IT Technical Advisor Specialist at Intact
The platform can scale to very large numbers.
Technical Lead on Virtual Desktop at Orange
Citrix DaaS offers vast scalability options as workloads can be deployed across multiple data centers like Azure, Google, or AWS.
Pre-Sales at a computer software company with 11-50 employees
People responsible for TeamViewer can contact TeamViewer and add more users very easily.
Support analyst at a tech vendor with 10,001+ employees
Scalability has been useful for my organization because we have additional licenses for extra admins, and having the ability to have unlimited end-users is really valuable.
Head of IT, Infrastructure at a educational organization with 1,001-5,000 employees
TeamViewer Business can handle growth easily, facilitating all internal services and what we can provide to clients, especially for hybrid cloud and on-premise clients.
Senior Application Support Consultant at Talentia Software
 

Stability Issues

Sentiment score
6.6
Microsoft Intune is generally stable and reliable, with minor issues attributed to environmental factors rather than inherent instability.
Sentiment score
7.3
Citrix DaaS is reliable and efficient, with improvements enhancing stability and scalability, despite occasional network-related stability issues.
Sentiment score
8.1
TeamViewer Business is praised for reliability, stability, strong customer support, and security, with few issues mainly from network conditions.
We have not experienced downtime, bugs, or glitches.
Head of IT at TWM SOLICITORS LLP
It appears Microsoft Intune undergoes changes without informing customers.
Support Engineer at a tech services company with 201-500 employees
Microsoft Intune has been very stable.
Collaborations engineer at a financial services firm with 1,001-5,000 employees
I evaluate Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) as a very stable solution and very sturdy in how it operates.
Technical Lead on Virtual Desktop at Orange
Citrix DaaS allows for satisfactory stability by facilitating workload deployment in various data centers including Azure, Google, or AWS.
Pre-Sales at a computer software company with 11-50 employees
TeamViewer Business is stable.
Senior Application Support Consultant at Talentia Software
TeamViewer Business is stable and does not crash.
IT NETWORK ENGINEER at KFUPM
TeamViewer Business by far is the most stable because it just works.
IT Back Office Engineer (Cloud) at Digicall Group
 

Room For Improvement

Microsoft Intune needs improvements in reporting, integration, real-time policy application, device compliance, and enhanced user interface simplicity.
Citrix DaaS has configuration complexities, high costs, and integration challenges, with users seeking better performance, usability, and scalability.
TeamViewer Business needs better Linux and macOS support, improved sessions, UI, pricing, stability, security, and documentation enhancements.
Features like unlocking devices sometimes fail, and the support offered for other operating systems is insufficient.
Strategy & Portfolio Advisor at a insurance company with 1,001-5,000 employees
There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now.
Collaborations engineer at a financial services firm with 1,001-5,000 employees
Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive.
Engineer at a healthcare company with 5,001-10,000 employees
Citrix should have different pricing based on company size.
Pre-Sales at a computer software company with 11-50 employees
Creating App-V applications is not an easy task and could take from hours to weeks without success.
IT Technical Advisor Specialist at Intact
This makes it challenging to remain with them, and it becomes necessary to explore alternatives to achieve the same performance with less expense.
Technical Lead on Virtual Desktop at Orange
TeamViewer could work on performance latency in slower internet connections by optimizing screen refresh rates during remote sessions, especially when transferring large files or using graphics-heavy applications.
Security and Support Engineer at a tech services company with 11-50 employees
It's quite expensive for an enterprise, which creates a problem when suggesting this solution to the customer.
Project Manager at a media company with 501-1,000 employees
It would be beneficial to have group functionalities to separate access when many consultants want to access different departments or clients at the same time.
Senior Application Support Consultant at Talentia Software
 

Setup Cost

Microsoft Intune offers cost-effective integration with Microsoft 365, providing competitive pricing and value through flexible licensing and bundling.
Citrix DaaS is costly, especially with added Microsoft licensing, though offers comprehensive features and negotiable pricing options.
TeamViewer Business offers a flexible licensing model with high pricing, justified for larger teams; promotions and discounts reduce costs.
Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs.
Senior Systems Architect IV at a aerospace/defense firm with 10,001+ employees
The Intune suite and add-ons, such as batch management and remote help, are costly.
Technical Sales Professional (Microsoft Modern Workplace) at Alnafitha IT
It costs approximately forty euros per user per month.
Cyber Security Officer at Gudu
Citrix DaaS is considered expensive, especially for companies that do not require multi-cloud.
Pre-Sales at a computer software company with 11-50 employees
My experience with pricing, setup cost, and licensing of TeamViewer Business was positive, which is why we chose it when we were comparing it with other solutions.
ICT Technician at Thekwini TVET College
I would not be sure how much exactly everything costs, but I am someone that picks up the license consumption and also recommends plans for the application because obviously the company is growing and devices are getting more and more.
IT Back Office Engineer (Cloud) at Digicall Group
 

Valuable Features

Microsoft Intune offers seamless cloud integration, security, and flexible device management across platforms, enhancing productivity and administration efficiency.
Citrix DaaS provides scalable, secure remote access with low bandwidth, centralized management, and multi-device compatibility for seamless user experience.
TeamViewer Business excels in remote management with cross-platform support, advanced security, and seamless device connectivity, boosting productivity.
Intune excels in configuration and compliance management for Windows 10, ensuring devices receive timely updates and adhere to organizational standards.
Microsoft Practice Lead at a tech services company with 11-50 employees
Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow.
Engineer, Systems Admin . at a financial services firm with 5,001-10,000 employees
Windows Autopatch is the most valuable because it removes the burden of patch management.
Director at Provisioned
With Citrix, all connections are outgoing, minimizing firewall vulnerability.
Pre-Sales at a computer software company with 11-50 employees
The scalability of Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is impressive, supporting over 100 apps and a user base of 20,000 within our organization.
IT Technical Advisor Specialist at Intact
Users can use Teams solutions and open a bridge where video and audio are encapsulated within the ICA protocol, which is protected by SSL and certificates for security.
Technical Lead on Virtual Desktop at Orange
TeamViewer Business has positively impacted my organization by giving us the ability to provide clients with a good experience and to fix bugs quickly while accessing their computers.
Support analyst at a tech vendor with 10,001+ employees
TeamViewer Business has positively impacted my organization by boosting efficiency since you do not need to be physically available to the client to troubleshoot or help them.
Security and Support Engineer at a tech services company with 11-50 employees
TeamViewer Business has positively impacted our organization by reducing the time of the TAT for resolving issues for end users, which has really helped us.
IT Manager at SignDesk
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
2nd
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
305
Ranking in other categories
Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
Citrix DaaS (formerly Citri...
Ranking in Remote Access
4th
Average Rating
8.4
Reviews Sentiment
6.5
Number of Reviews
128
Ranking in other categories
Application Virtualization (1st), Virtual Desktop Infrastructure (VDI) (3rd), Desktop as a Service (DaaS) (1st)
TeamViewer Business
Ranking in Remote Access
1st
Average Rating
8.6
Reviews Sentiment
6.7
Number of Reviews
100
Ranking in other categories
Virtual Meetings (3rd)
 

Mindshare comparison

As of January 2026, in the Remote Access category, the mindshare of Microsoft Intune is 9.3%, down from 9.5% compared to the previous year. The mindshare of Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is 4.2%, down from 5.0% compared to the previous year. The mindshare of TeamViewer Business is 10.2%, down from 12.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access Market Share Distribution
ProductMarket Share (%)
TeamViewer Business10.2%
Microsoft Intune9.3%
Citrix DaaS (formerly Citrix Virtual Apps and Desktops service)4.2%
Other76.3%
Remote Access
 

Featured Reviews

AkashKamble - PeerSpot reviewer
Sr MacOS specialist engineer at Cyber24
Enables management of multiple operating systems with a single license
The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.
SN
Technical Lead on Virtual Desktop at Orange
Has delivered consistent desktop experiences across remote locations and has supported multimedia workloads efficiently
I have utilized the HDX protocol for compression and audio-video capabilities. When users need to conduct meetings with customers or colleagues, they can use Teams solutions and open a bridge where video and audio are encapsulated within the ICA protocol, which is protected by SSL and certificates for security. This provides secure communication at good quality through the HDX protocol. HDX protocol has improved application performance as it is specifically designed for multimedia applications. If processing audio or video files, such as in telecom where discussions are recorded and then prepared as video or audio, this does not consume excessive bandwidth during the operation compared to a normal remote desktop connection provided by Microsoft. Everything is compressed and provides sufficient bandwidth for multiple people to perform similar tasks without interruption or session disconnection. All multimedia-related activities, such as playing content on YouTube, deliver a better experience with this protocol overall. I use multi-factor authentication for opening sessions to the data center where users access their machines or software. Multi-factor authentication has helped secure applications because users typically have two-way authentication software on their phones. They use a password first and then authenticate themselves through their mobile application to grant access to resources. This approach is effective because if a hacker attacks a user, they need more than just the password and username. They must also possess the device that provides authentication. The device typically has facial recognition, a password, and provides better security overall.
JIMRALD ABASANTA - PeerSpot reviewer
IT NETWORK ENGINEER at KFUPM
Remote support has transformed my work and now saves time with fast, secure file transfers
What I appreciate about TeamViewer Business is the reliable and secure connection experienced during file transfers or troubleshooting processes, even when we have to restart the PC; we are still able to connect to the customer quickly. TeamViewer Business offers a free version for both personal and business use. The free version actually covers all the features needed for secure remote connection, which is one of the positive aspects I have experienced. The secure connections and great file transfer feature are super fast and secure, with reliable features during the process of reconnecting and connecting back to clients. Back in 2009 and 2007, the internet did not have the faster features it has today. TeamViewer Business's file transfer feature has made things easier. Instead of downloading a file from a source like HP.com, we just have to transfer the file from our system to the customer securely and quickly. Many technical support people have benefited from that feature, which I find very reliable.
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Top Industries

By visitors reading reviews
Computer Software Company
12%
Manufacturing Company
10%
Financial Services Firm
9%
Government
8%
Computer Software Company
20%
Manufacturing Company
9%
Financial Services Firm
8%
Government
7%
Manufacturing Company
12%
Computer Software Company
10%
Comms Service Provider
6%
Financial Services Firm
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business117
Midsize Enterprise46
Large Enterprise152
By reviewers
Company SizeCount
Small Business44
Midsize Enterprise21
Large Enterprise69
By reviewers
Company SizeCount
Small Business41
Midsize Enterprise34
Large Enterprise32
 

Questions from the Community

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What are the pros and cons of Microsoft Intune?
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How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What do you like most about Citrix Virtual Apps and Desktops?
My focus has primarily been on publishing virtual applications.
What is your experience regarding pricing and costs for Citrix Virtual Apps and Desktops?
I rate the product’s pricing a seven out of ten, where one is cheap and ten is expensive.
What needs improvement with Citrix Virtual Apps and Desktops?
I have found that Citrix DaaS is still a complex product, especially on the desktop side, which affects scalability. ...
Should I choose Teamviewer Tensor over the regular Teamviewer?
The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By f...
What do you like most about TeamViewer?
It is easy to use and has a pretty good UI.
What is your experience regarding pricing and costs for TeamViewer?
Regarding pricing and setup costs, I have not directly encountered those matters. My experience has mostly focused on...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
XenDesktop, XenApp (Citrix Virtual Apps), Citrix Workspace
No data available
 

Interactive Demo

Demo not available
Demo not available
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Exelon, Aeronamic, AIDS Healthcare Foundation, Alameda County Medical Center, Alaska Department of Fish & Game, Aloysius Stichting, Amarchand Mangaldas, AmBev, Amnet Technology Solutions, Arval
Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross
Find out what your peers are saying about Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs. TeamViewer Business and other solutions. Updated: December 2025.
879,422 professionals have used our research since 2012.