Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs TeamViewer comparison

Citrix DaaS (formerly Citri...

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Executive SummaryUpdated on Aug 7, 2024

Citrix DaaS and TeamViewer both compete in the virtual desktop and remote access category. TeamViewer generally has an edge in pricing and support convenience, while Citrix DaaS leads in functionality due to its comprehensive features.

Features: Citrix DaaS is noted for its advanced virtualization capabilities, seamless integration with enterprise applications, and extensive customization options. TeamViewer is appreciated for its easy setup, remote access features, and user-friendly interface.

Room for Improvement: Citrix DaaS could simplify its management console, enhance latency performance under high workloads, and streamline its user interface. TeamViewer needs improvements in session stability, reducing lag during connections, and expanding its feature set for enterprise environments.

Ease of Deployment and Customer Service: Citrix DaaS has an intricate deployment process but is backed by thorough customer service. TeamViewer offers quick, straightforward deployment with reliable support for rapid issue resolution.

Pricing and ROI: Citrix DaaS has a higher initial setup cost, which is justified by its robust feature set and scalability, making it suitable for large enterprises. TeamViewer has a more affordable setup cost, delivering satisfactory ROI for smaller-scale remote access needs.

To learn more, read our detailed Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs. TeamViewer Report (Updated: October 2024).

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs. TeamViewer

October 2024

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Categories and Ranking

Citrix DaaS (formerly Citri...

Ranking in Remote Access

5th

Average Rating

8.4

Number of Reviews

124

Ranking in other categories

Application Virtualization (1st), Virtual Desktop Infrastructure (VDI) (3rd), Desktop as a Service (DaaS) (1st)

TeamViewer

Ranking in Remote Access

4th

Average Rating

8.6

Number of Reviews

Ranking in other categories

Virtual Meetings (6th)

Mindshare comparison

As of October 2024, in the Remote Access category, the mindshare of Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is 7.4%, down from 8.6% compared to the previous year. The mindshare of TeamViewer is 17.8%, up from 17.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access

Featured Reviews

DavidWood1

Senior Infrastructure Engineer at a retailer with 10,001+ employees

Mar 16, 2023

Flexible Deployment, reliable performance, and fast transmission speeds

Provisioning Server is a fantastic option for image management in Citrix Virtual Apps and Desktops. It offers excellent performance and reliability. On the other hand, while Machine Creation Services can be scaled easily, they can significantly increase storage consumption. For instance, creating a Windows 10 image in MCS typically requires at least 80 GB of storage, in addition to any separate disks needed. To store changes made by users in Machine Creation Services, the differencing disk must be equal in size to the base disk, leading to significant storage consumption. On the other hand, Provisioning Server uses image versioning, creating a new image version every time it's modified. As a result, virtual machines streamed from the server revert to their original state after a reboot, which is similar to their state during the first boot. Using the provisioning server, I start by configuring a virtual machine with either a 2016 or 2019 server operating system. I install the necessary Citrix client provisioning server target device software, followed by installing the required applications. After that, I capture the entire configuration to a file share. The image is then streamed from the file share to the hypervisor, which can handle multiple machines. In some large-scale deployments, we have used a single image to provision thousands of servers. Once the image is captured and stored on the file share, it is set to read-only mode, and any changes made to it are not accepted until it is put in read-write mode. When a virtual machine is rebooted, it returns to its previous state before the changes were made. This feature can be beneficial in situations like a virus outbreak, where a simple reboot of the virtual machines can remove any malicious code or changes. A provisioning server offers a faster recovery time from a bad change and is generally faster than machine creation services. With the provisioning server, changes are not accepted until the read-write mode is enabled, and if a virus outbreak occurs, rebooting the machines restores them to the previous state. On the other hand, machine creation services' speed is dependent on the storage's speed, and recovery time from a bad change can take longer, especially with a large number of devices. If a bad change is made with machine creation services, the replication process can take a while to revert, whereas, with a provisioning server, all machines can be rebooted quickly. Within thirty minutes, I can restore my system to its previous state using the provisioning server.

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Heiko Humpert

Quality manager at Viega GmbH & Co. KG

Sep 15, 2023

Allows an ease of access to various systems and has a straightforward setup process

The product allows easy access to any system in case of any issues We cannot see the number of monitors working on the system simultaneously. It becomes complicated to switch from one monitor to another for different windows. The product's stability depends on the network's stability in our…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"From my perspective, the most valuable feature is the manageability."

"It is a good product. I don't have any complaints."

"Troubleshooting Citrix is pretty straightforward."

"The solution provides everything in one integrated platform. When it comes to monitoring their solution, it is really easy. We have all the information in one place so we can have the right information at the right moment. We can be proactive when it comes to dealing with performance, maintenance, and security issues."

"First of all, the manageability of the applications for publishing is valuable. Second, it is about being able to run the applications on all main platforms. Third, its licensing is valuable. You can either switch to the cloud and keep on-prem. You can work with this hybrid scenario."

"Ability to connect remotely."

"The most valuable feature is the watermark because most of the time our employees connect from a remote location. In case they photograph the DDA or some data, the watermark will show which user did so and from which IP they connected. That makes it more secure."

"I found the ease of deployment, scalability, and security to be to our benefit when supplying virtual applications to our clients."

More Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) pros

"The product and platform work well. That is why I have stay with them so long. The stability has typically been good."

"I have been satisfied with TeamViewer overall."

"TeamViewer is stable."

"The most valuable feature of TeamViewer is user-friendliness."

"The most valuable feature of TeamViewer is the ability to remote into another device."

"TeamViewer is a step ahead of solutions like, for example, AnyDesk."

"It is a scalable product."

"The most valuable features of TeamViewer are the ability for administrators to lock the remote systems, simple connections, and easy login access."

More TeamViewer pros

Cons

"This solution is resource-intensive, it takes a lot of Bandwidth and a lot of the resources of the server."

"Direct connection of USB devices on the terminals to be used by streamed applications is very important for printing and the usage of token authentication, but the current version does not support this one hundred percent."

"Our experience of Citrix Virtual Apps and Desktops is good, but the environment can become complex and difficult to manage at times."

"When I needed support for a couple of things, three people intervened. Each time, three people gave me a different answer. In the end, they did not manage to give the right answer. At a certain point, they stopped replying."

"They need to adapt more quickly to the latest additions to the Microsoft operating system. If Windows 10 comes out with a new version, there are compatibility issues and it takes them a lot of time to release an update."

"The Endpoint Management solution needs improvement when it comes to mobile device management. For example, they are still not supporting Windows 10 and this feature is required by many customers."

"For us, pricing is the most important feature to improve."

"My only issue with Citrix is that they frequently rebrand their products. I'm using the app and everything is fine but after a couple of years, it's entirely different. There were an enormous number of Citrix tools readily available. My immediate concern was selecting the correct ones."

More Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) cons

"Considering the earlier versions of the product, I think TeamViewer used to slow down the systems."

"TeamViewer has a legacy and may not be using the latest UI trends."

"It should have ability to display notes in the computer list."

"It's not the program itself that's an issue, but there is a need for some better documentation on how to use the web portal Management Console. That seems to be a bit lacking in directions, if you aren't paying attention and you don't know what to do. Better documentation would make it a little bit easier to set things up in different groups and share groups between people."

"One thing I have noticed is that TeamViewer does not work so well when the machine you are trying to connect to remotely is not running the same version as your machine."

"We'd like to be able to work from mobile to desktop and vice versa. We'd like more mobility."

"I don’t see any areas where improvement is needed."

"They should release features such as Augmented Reality into both plain and standard versions of TeamViewer."

More TeamViewer cons

Pricing and Cost Advice

"The solution is expensive and I give the cost a four out of ten."

"The pricing is a little bit high, but it's good value for the product's stability and efficiency."

"We are seeing a return on investment with Citrix Workspace."

"Citrix solutions cost a lot in comparison with competitors, like Azure Virtual Desktop or VMware Horizon. Those solutions cost around 50 to 60 percent less, per month per user, than Citrix."

"I don't quite remember the specifics of what we had. I believe we had a 25-user license, and I don't recall it being overly expensive."

"It's my understanding that the solution license fee for each user is around $300 US. If we buy a personal laptop for each employee every five years, then the total cost is five times $300 US, or $1,500 USD. So we could buy 100 personal laptops instead of the Citrix solution."

"We are just now approaching the end of our initial purchase, which was an excellent price for us as an academic institution. We got a very good deal to get us on board. That license is up for renewal in about a year, and we are nervously waiting to see what the pricing will be."

"Their licensing model used to be on a per-year basis, where you would negotiate the cost per user for a year. For instance, if you had 25,000 users, you could negotiate the cost accordingly. However, they are transitioning to a subscription-based model where the cost is incurred monthly."

More Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) pricing and cost advice

"We have an annual subscription that is just under $1,900 with no additional costs. We get these promotions about upgrades and stuff like that, but we haven't had a need to add more seats. Users can also use TeamViewer for home use with a non-commercial free license."

"We are not using the solution for commercial use therefore it is free to use."

"TeamViewer is very pricey. You have to sign up for a yearly subscription."

"I used the free version of TeamViewer."

"I am using the free version of TeamViewer. There is a subscription fee to use the premium features."

"We have a permanent license and the price is reasonable."

"The cost is in the thousands of dollars per year."

"It does what I need it to do but I think it's expensive. It wasn't easy for me to get approval from the company to get it... It's costing us about $700 a year, per license."

More TeamViewer pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

15%

Financial Services Firm

13%

Manufacturing Company

Government

Computer Software Company

14%

Manufacturing Company

Government

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Citrix Virtual Apps and Desktops?

My focus has primarily been on publishing virtual applications.

What is your experience regarding pricing and costs for Citrix Virtual Apps and Desktops?

I rate the product’s pricing a seven out of ten, where one is cheap and ten is expensive.

What needs improvement with Citrix Virtual Apps and Desktops?

I have found that Citrix DaaS is still a complex product, especially on the desktop side, which affects scalability. Although it works well on the apps side, the desktop aspect still has room for i...

Should I choose Teamviewer Tensor over the regular Teamviewer?

The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By far, one of its best features is the remote access it provides. I can control som...

What do you like most about TeamViewer?

It is easy to use and has a pretty good UI.

What is your experience regarding pricing and costs for TeamViewer?

The tool's price is a problem because TeamViewer wants users to sign up, and I feel most of the products want their users to do the same. TeamViewer is very pricey. You have to sign up for a yearly...

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Product Reports

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service)

October 2024

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) report

Download Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) product report

Download TeamViewer product report

September 2024

Also Known As

Citrix Virtual Apps and Desktops, XenDesktop, XenApp (Citrix Virtual Apps), Citrix Workspace

No data available

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Citrix

Overview

Enable secure, flexible work with the leader in virtual apps and desktops

Deliver desktop as a service (DaaS) from any cloud or datacenter

Get started with Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) in minutes to provide a familiar, high-performance digital workspace experience to your users. We’ll manage the infrastructure and security. You focus on your business.

TeamViewer is a remote access solution that allows users to connect to any PC or server around the world within a few seconds. When using it, users can remotely control a computer, transfer files, and access various services such as video conferencing and virtual meetings. The solution works on various operating systems including Windows, Mac, Linux, iOS, and Android. As a well-recognized provider of remote control and online meeting software, TeamViewer is mainly used for remote technical support, remote access, and online collaboration.

TeamViewer Features

TeamViewer has many valuable key features. Some of the most useful ones include:

Remote control: TeamViewer enables users to control a remote computer as if they were physically sitting in front of it.

File transfers: Users can transfer files between computers in real-time.

Video conferencing: The solution supports high-quality video and audio conferencing for virtual meetings.

Cross-platform compatibility: TeamViewer works on a variety of operating systems including Windows, Mac, Linux, iOS, and Android.

Advanced security: The solution uses encrypted data channels to protect the privacy and security of user data.

Simple setup: TeamViewer does not require any complex setup, making it easy for users to start using the software immediately with little to no training needed.

Multi-language support: Because it supports multiple languages, the solution is easily accessible to a global user base.

Customizable: TeamViewer offers various customization options to meet specific user requirements.

TeamViewer Benefits

There are many benefits to implementing TeamViewer. Some of the biggest advantages the solution offers include:

Increased productivity: By allowing users to work from anywhere and at any time, the solution enables remote work and collaboration, thereby increasing productivity levels.

Cost-effective: The TeamViewer solution is cost-effective and offers more remote support and access compared to other traditional methods.

User data protection: TeamViewer provides secure data transfer and encrypted communication channels to protect user data.

Improved customer service: The solution allows for fast and efficient remote support, improving customer satisfaction.

Easy accessibility: TeamViewer makes it easy for users to access their work or personal computers from anywhere, at any time.

Available to a wide range of users: Because it offers cross-platform compatibility and works on multiple operating systems, TeamViewer is accessible to a wide range of users.

User-friendly interface: TeamViewer’s user-friendly interface is easy to navigate, even for those with limited technical expertise.

Scalability: The TeamViewer solution can be used by both individuals and businesses of all sizes, making it a scalable solution for different needs.

Reviews from Real Users

TeamViewer is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it is user friendly, has a simple installation, and has good monitoring and remote access features.

Samuel M., IT Supervisor at a financial services firm, says, “I think TeamViewer's most valuable feature is that it is user friendly. Creating passwords is easy and so is security.”

“[The TeamViewer solution has a] good user interface, simple installation, and has a free version available,” mentions PeerSpot reviewer Alexandru V., Software Test Engineer at a tech services company.

Another reviewer, David O., Managing Director, explains why he likes the solution: “[It] is a very good tool for monitoring and for remote access. Anyone is able to use it, it is simple to use."

Sample Customers

Exelon, Aeronamic, AIDS Healthcare Foundation, Alameda County Medical Center, Alaska Department of Fish & Game, Aloysius Stichting, Amarchand Mangaldas, AmBev, Amnet Technology Solutions, Arval

Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross