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Penetration tester at KNBS (Kenya National Bureau of Statistics)
Real User
Customizable with great real-time remote access and an easy setup
Pros and Cons
  • "It is a scalable product."
  • "It would be very helpful if they could provide a manual for the installation process and describe more of their features."

What is our primary use case?

We primarily use the solution for remote access for foreign Windows devices.

What is most valuable?

The real-time access has been excellent. 

It's easy to initially set up.

The product is very stable. Its performance is good. 

It is a scalable product.

The solution can be customized. 

What needs improvement?

It would be very helpful if they could provide a manual for the installation process and describe more of their features. They don't seem to provide that right now. 

For how long have I used the solution?

We've been using the solution for less than a year. It's been around eight months. 

Buyer's Guide
TeamViewer
June 2025
Learn what your peers think about TeamViewer. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
861,390 professionals have used our research since 2012.

What do I think about the stability of the solution?

The stability of the solution is excellent. There are no bugs or glitches. It doesn't crash or freeze. It has been reliable. Of the few times I've used it, I didn't have any issues. 

What do I think about the scalability of the solution?

The solution is scalable. It supports many devices. 

There might be 120 users of the solution at this point. 

How are customer service and support?

I haven't dealt with support very often. They have a contact page to reach them if you need assistance.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We use the solution once in a while. It's not something I use on a daily because we have other tools like Zoom or like Google Meet.

We don't really use any other remote access products.

How was the initial setup?

The implementation process is simple. It's not overly complex or difficult. 

It was basically just downloading the solution. It doesn't take very long. 

What's my experience with pricing, setup cost, and licensing?

I don't have any visibility of the cost of the solution. It's not an aspect I deal with directly.

What other advice do I have?

TeamViewer is a good system for organizations in general - depending on their customer needs. Users, however, can customize it to what works best for them.

I'd rate the solution eight out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
MartinPotgieter - PeerSpot reviewer
Services Manager at Bytes Systems Integration
Real User
Top 5
Straightforward installation, user-friendly, but support could improve
Pros and Cons
  • "The most valuable feature of TeamViewer is user-friendliness."
  • "The support could improve their speed."

What is our primary use case?

TeamViewer can be used for remote accessing computer systems.

What is most valuable?

The most valuable feature of TeamViewer is user-friendliness.

For how long have I used the solution?

I have been using TeamViewer for approximately five years.

What do I think about the scalability of the solution?

We have 200 people in my company, but not all of them are using TeamViewer. We do not have plans to increase usage.

How are customer service and support?

The support could improve their speed.

I rate the support from TeamViewer a three out of ten.

How was the initial setup?

The initial setup of TeamViewer is straightforward. It took us approximately two weeks to deploy.

What about the implementation team?

We have a team of four that does the implementation of TeamViewer in-house.

What other advice do I have?

I would recommend this solution to others. It is a good solution.

I rate TeamViewer a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
TeamViewer
June 2025
Learn what your peers think about TeamViewer. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
861,390 professionals have used our research since 2012.
Stavros Tsakmakas - PeerSpot reviewer
Junior Middle Office Officer at a financial services firm with 501-1,000 employees
Real User
Leaderboard
Simple to implement, great for remote IT services, and can expand easily
Pros and Cons
  • "The implementation process is simple."
  • "It's pretty limited on the options they have."

What is our primary use case?

Basically, the solution is being used in order for the IT department to assist me in any problem I have with my computer. It’s for them to have remote access.

What is most valuable?

It doesn't take any effort for me to fix something that I can’t. I can just call IT and they can just connect and take over the control of my computer and fix it for me, and that’s it.

The implementation process is simple.

What needs improvement?

It's pretty limited on the options they have. I'm pretty sure they can expand the program a bit and have some more options.

If they, for example, access your computer, I’d like them to be able to diagnose and find any other issues on the computer when they are on there for something else.

The connection and reconnection sometimes lag and can cause problems. They need to look into that. If they can work on the pause button to make it easier to start and stop without lagging, it would be ideal.

For how long have I used the solution?

I’ve been using the solution for approximately two years.

What do I think about the stability of the solution?

When we actually pause the connection for a little bit, then we have some problems reconnecting or taking control again. The stability is a bit of an issue.

What do I think about the scalability of the solution?

The scalability has been okay. We haven’t seen any issues there.

We have 200 people using the solution right now.

How are customer service and support?

I’ve never dealt with technical support in the past. I can’t speak to how they would be if someone needs help.

How was the initial setup?

The initial setup is very straightforward. It’s not overly complex or difficult.

What's my experience with pricing, setup cost, and licensing?

The solution may be free to use. However, I’m not 100% sure on this.

What other advice do I have?

I am a customer and end-user.

I’m not 100% sure which version of the solution we’re on.

The solution is mostly on-premises. However, we do use it on the cloud as well.

I’d advise users to go for it and try it out. It saves time for IT, allowing them to remote in from wherever they are. They don’t have to come to you. It makes troubleshooting simple.

I would rate the solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Sanjay Patankar - PeerSpot reviewer
General Manager at Godrej & Boyce Mfg. Co. Ltd.
Real User
Top 10
Easy to install and has lots of resources but need to improve performance
Pros and Cons
  • "The product is easy to install."
  • "The performance could always be better."

What is our primary use case?

It's a remote access solution. We use it for conferences, meetings, and communication. 

What is most valuable?

It works just like other communications tools. It also integrates well with Office 365 and Outlook, et cetera.

The performance is good. 

It's got a lot of resources for users. 

The product is easy to install. 

We've found the scalability to be good.

What needs improvement?

The performance could always be better. 

For how long have I used the solution?

I've been using the solution for three years now. It's been a while. 

What do I think about the stability of the solution?

The performance and stability are good. There are no bugs or glitches and it doesn't crash or freeze. 

What do I think about the scalability of the solution?

It's a scalable product. We haven't had any issues with this aspect of the solution as well. 

We have 6,000 people using the solution right now. We do have plans to increase usage. 

How are customer service and support?

We've used technical support. We've been quite happy with their capabilities. 

Which solution did I use previously and why did I switch?

We did not previously use a different solution. 

How was the initial setup?

The installation process is simple and straightforward. it's not overly complex or difficult. 

What about the implementation team?

I'm not sure if we used a consultant or integrator or not. 

What's my experience with pricing, setup cost, and licensing?

I can't speak to the exact cost of the product. I'm not sure how the licensing process works. 

What other advice do I have?

I'd recommend the solution to other users and companies. 

I would rate the product seven out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
SAP manager at Ankutsan
Real User
Great for remote access and communication with good reliability
Pros and Cons
  • "It is quite simple to set up."
  • "Voice communication and screen communication or face-to-face communication could be improved."

What is our primary use case?

TeamViewer allows the capture of the screens of the colleagues on the network.

For example, when the user works with his screen for a process and encounters a problem, he informs us or reaches out on WhatsApp. We get control of his screen and try to understand the problem and then try to solve the problem.

What is most valuable?

Without going to the actual user or colleague, I can access his screen. This is the value of the solution for me.

It is quite simple to set up.

It is stable. 

What needs improvement?

Voice communication and screen communication or face-to-face communication could be improved. The screen should be something like Zoom when I want to talk with my counterpart. I want to communicate with my counterpart while also seeing the screen.

For how long have I used the solution?

I've used the solution for three years. 

What do I think about the stability of the solution?

The solution is stable. It is reliable. There are no bugs or glitches. It doesn't crash or freeze. The performance is good. 

What do I think about the scalability of the solution?

We have 13 licenses. For the time being, the solution is fine and we do not plan to increase usage.  

How are customer service and support?

I've never used technical support from TeamViewer. 

Which solution did I use previously and why did I switch?

Sometimes we use AnyDesk. However, it gets disconnected suddenly. TeamViewer is very good. It doesn't happen. 

How was the initial setup?

The solution is easy to set up and quick to deploy. You can have it up and running in one day. 

We have three to five people in the IT department that can handle deployment and maintenance tasks. They are IT technicians.

What's my experience with pricing, setup cost, and licensing?

I don't handle the licensing. I can't speak to the costs. However, my understanding is that it is reasonably priced. 

What other advice do I have?

I'm not sure which version of the solution we're using. 

I'd rate the product nine out of ten. 

I would recommend the solution to others. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Abhay Yashwantrao - PeerSpot reviewer
IT Manager at Searphic Management
Real User
Simple remote access, logins easy to manage, and reliable
Pros and Cons
  • "The most valuable features of TeamViewer are the ability for administrators to lock the remote systems, simple connections, and easy login access."
  • "TeamViewer could improve by having a cloud version. Having the solution on the system could cause some cyber security concerns with data."

What is our primary use case?

TeamViewer allows administrators to access computers remotely. 

What is most valuable?

The most valuable features of TeamViewer are the ability for administrators to lock the remote systems, simple connections, and easy login access.

What needs improvement?

TeamViewer could improve by having a cloud version. Having the solution on the system could cause some cyber security concerns with data.

In a feature update, if there was a bios install option it would be helpful. This feature would allow TeamViewer to connect in the background to the internet and then we can switch on the computer, which would be very helpful.

For how long have I used the solution?

I have been using TeamViewer for approximately 20 years.

What do I think about the stability of the solution?

TeamViewer is stable.

What do I think about the scalability of the solution?

I rate the scalability of TeamViewer a nine out of ten.

How are customer service and support?

I did not use the support from TeamViewer.

Which solution did I use previously and why did I switch?

I have used previously Microsoft Quick Assist, and it was very fast and has high availability. I preferred it to TeamViewer because you don't need to download anything separately, it comes with Microsoft Windows, you can access it quickly, and it's encrypted so you can easily access those without having security concerns.

How was the initial setup?

The initial setup of TeamViewer is straightforward and basic.

What other advice do I have?

TeamViewer has the base option for remote access in the market.

I rate TeamViewer an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
VamsiKrishna2 - PeerSpot reviewer
Software Trainee at Eidiko
Real User
Easy to set up, simple to learn, and has a free version
Pros and Cons
  • "The solution is scalable."
  • "The product can sometimes crash."

What is our primary use case?

We primarily use the solution for remote access. We have been using TeamViewer for gaining access to the other systems.

TeamViewer can be used for gaining access to another system. By having the remote ID of their system we can completely access their system from TeamViewer. Mostly we have been using it for that purpose only.

What is most valuable?

It is very easy to check other solutions. 

It's very easy to learn how to use it, including the process and everything about it.

The solution is scalable. 

It's a straightforward setup.

What needs improvement?

The product can sometimes crash. The stability could be better.

Technical support could be improved.

For how long have I used the solution?

I've been using the solution for a year or two.

What do I think about the stability of the solution?

The solution is mostly stable, although it sometimes crashes. 

What do I think about the scalability of the solution?

I'd rate the scalability at a seven out of ten. Sometimes I have faced issues with adapting, to gaining a new acquisition. I haven't been using the latest version, so it might be improved. Also, it is now cloud-based. It may have grown in scalability.

We have 20 to 25 users on the solution. 

How are customer service and support?

We've used technical support once or twice. I have faced issues with the TeamViewer application. I have tried contacting the technical support, however, on the first attempt, I didn't get any response so I had to call and call them again. They said that there have been some errors going on with their server and they were affected at that time. They have increased rates. For most users, it means, hopefully, that they have to get more technical support. Their support team might also be increased.

Which solution did I use previously and why did I switch?

We have some people who are using AnyDesk. Most of the people in our company are using this. It's likely 100 to 150 people. TeamViewer gave us issues, which is why we switched to AnyDesk.

How was the initial setup?

The product is really straightforward and completely easy to implement.

It took roughly two months to set up and deploy.

We have 14 engineers, however, we only need maybe three for deployment and maintenance. 

What about the implementation team?

We were able to handle the initial setup ourselves. 

What's my experience with pricing, setup cost, and licensing?

I am using the free version only. I've never had to buy their license.

What other advice do I have?

I haven't updated it to the latest version.

Without having tried the latest version, I wouldn't recommend their solution completely. However, it is good. If on the current version it is still good to use, then I would recommend it completely to the others. I'd rate the solution eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Chief Building Inspector at a government with 201-500 employees
Real User
Stable, easy to deploy, and very useful for remote inspections
Pros and Cons
  • "The pilot feature is what stands out the most. I love the ability to use the pilot feature for remote inspections. The augmented portion of the software comes in handy when I have to assist my inspectors. They use the app in the field, and they show me what they're seeing through their phones."
  • "I can use up to three computers, but sometimes I have four. So, it would be nice to have at least four computers."

What is our primary use case?

I mostly use it for remote access to my three computers. I also use it for a pilot when I'm speaking to my inspectors out in the field.

It is a subscription, so we have the latest version.

What is most valuable?

The pilot feature is what stands out the most. I love the ability to use the pilot feature for remote inspections. The augmented portion of the software comes in handy when I have to assist my inspectors. They use the app in the field, and they show me what they're seeing through their phones.

What needs improvement?

Its pricing can be improved. It would be nice if it is cheaper.

I can use up to three computers, but sometimes I have four. So, it would be nice to have at least four computers.

There is a limitation on the number of participants you can have in a meeting. That's the only reason I use Zoom in addition to this.

For how long have I used the solution?

I have been using it for a year. I use it every day.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

There is a limit on the number of people who can attend a meeting. Currently, I use Zoom for our pre-construction meetings because I can have up to 25 people. I would like to use TeamViewer, but I can't have everybody participate at the same time. Zoom allows me to have more people.

How are customer service and technical support?

I used them once when I was trying to get my prescription renewed. Before TeamViewer, they had Blizz. When they phased Blizz out to something else, there was an issue in transferring or going from one subscription to another, but we got through it.

Which solution did I use previously and why did I switch?

Before TeamViewer, they had Blizz. I was using Blizz.

How was the initial setup?

It was pretty easy.

What's my experience with pricing, setup cost, and licensing?

It would be nice if it is cheaper.

What other advice do I have?

My advice would be to have a deep pocket. Other than that, it is a great product.

I would rate TeamViewer a 10 out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free TeamViewer Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2025
Buyer's Guide
Download our free TeamViewer Report and get advice and tips from experienced pros sharing their opinions.