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Salesforce Commerce Cloud Reviews

Vendor: Salesforce
3.9 out of 5
Badge Ranked 1

What is Salesforce Commerce Cloud?

Featured Salesforce Commerce Cloud reviews

Salesforce Commerce Cloud mindshare

As of August 2025, the mindshare of Salesforce Commerce Cloud in the eCommerce Platforms category stands at 13.4%, down from 14.8% compared to the previous year, according to calculations based on PeerSpot user engagement data.
eCommerce Platforms

PeerResearch reports based on Salesforce Commerce Cloud reviews

TypeTitleDate
CategoryeCommerce PlatformsAug 2, 2025Download
ProductReviews, tips, and advice from real usersAug 2, 2025Download
ComparisonSalesforce Commerce Cloud vs SAP Commerce CloudAug 2, 2025Download
ComparisonSalesforce Commerce Cloud vs ShopifyAug 2, 2025Download
ComparisonSalesforce Commerce Cloud vs Adobe CommerceAug 2, 2025Download
Suggested products
TitleRatingMindshareRecommending
SAP Commerce Cloud3.911.8%73%19 interviewsAdd to research
Adobe Commerce4.112.8%85%27 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

Room for Improvement

Pricing

Popular Use Cases

Service and Support

Deployment

Scalability

Stability

Review data by company size

By reviewers
By visitors reading reviews

Top industries

By visitors reading reviews
Computer Software Company
15%
Manufacturing Company
11%
Retailer
10%
Financial Services Firm
10%
Educational Organization
5%
Government
5%
Comms Service Provider
4%
Media Company
3%
Construction Company
3%
University
3%
Performing Arts
3%
Outsourcing Company
3%
Legal Firm
3%
Wholesaler/Distributor
2%
Hospitality Company
2%
Non Profit
2%
Transportation Company
2%
Consumer Goods Company
2%
Insurance Company
2%
Healthcare Company
2%
Mining And Metals Company
2%
Recreational Facilities/Services Company
2%
Energy/Utilities Company
1%
Logistics Company
1%
Pharma/Biotech Company
1%

Learn more about Salesforce Commerce Cloud

Salesforce Commerce Cloud customers

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Salesforce Commerce Cloud reviews

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FC
Executive at a tech services company with 201-500 employees
Verified user of Salesforce Commerce Cloud
Jun 2, 2025
Connects teams effectively while highlighting the need for improved lead registration

Pros

"I believe Salesforce Commerce Cloud is better than Microsoft; it is a more comprehensive solution."

Cons

"Four years ago, we linked Salesforce Commerce Cloud with Outlook, and this was a nightmare because a contact in 20 opportunities is a common scenario."
Vijay Subramanyam - PeerSpot user
Delivery Head at cblsolutions
Verified user of Salesforce Commerce Cloud
Dec 30, 2024
Offers seamless integrations and effective architecture for retail operations

Pros

"Salesforce Commerce Cloud offers effective architecture, ease of integration with third-party systems, and environments to test web store functionalities."

Cons

"Salesforce Commerce Cloud should integrate more seamlessly with various systems, providing full order tracking from entry to delivery."
Find out what your peers are saying about Salesforce Commerce Cloud. Updated July 2025
864,221 professionals have used our research since 2012.
Sumit Dashora - PeerSpot user
Senior Salesforce Engineer at a computer software company with 10,001+ employees
Verified user of Salesforce Commerce Cloud
May 26, 2024
Allows for easy customization according to specific customer needs

Pros

"Salesforce Commerce Cloud offers a personalized experience tailored to each B2B client. It allows for easy customization according to specific customer needs. Additionally, once a customer finalizes a product with pricing, negotiations and settled prices can be logged into the transcript for future reference and reuse. These features make the platform highly adaptable and efficient, providing a seamless and customizable process tailored to individual preferences. "
PeerSpot user
Head of Business Consulting at a computer software company with 1,001-5,000 employees
Verified user of Salesforce Commerce Cloud
Jul 21, 2025
Integration drives efficiency across operations
TM
Platform Head of Customer Experience at ATECNA
Verified user of Salesforce Commerce Cloud
Jun 24, 2024
Enables you to achieve comprehensive capabilities without needing additional solutions

Pros

"Salesforce Commerce Cloud is quite robust and can do many functions. The solution enables extensive personalization. It provides accelerators tailored to your website, simplifying deployment. "

Cons

"The back office of Salesforce could be more user-friendly."
Vinayak Bandewar - PeerSpot user
Test Architect at Cognizant
Verified user of Salesforce Commerce Cloud
Jun 16, 2023
Efficiently streamlines end-to-end processes but performance could be better

Pros

"It is a very flexible solution."

Cons

"In terms of application performance, it could be a bit quicker."
DimitriosTsaknakis - PeerSpot user
Senior Manager, Tech Advisory at PricewaterhouseCoopers
Verified user of Salesforce Commerce Cloud
Apr 1, 2023
User-friendly UI, stable, and scalable

Pros

"The pipeline and lead management features are the most valuable."

Cons

"The performance of the solution has room for improvement. We sometimes experience some delays."
Syed Hasan Badshah - PeerSpot user
Salesforce Solution Architect | IT Consultant at CO Founder at Aiva Creative pvt.limited
Verified user of Salesforce Commerce Cloud
Jun 10, 2025
Offers a customizable checkout experience, customizable homepage - everything can be customized

Pros

" It has a customizable checkout experience, customizable homepage, everything can be customized. "

Cons

"The community is very closed source. If you don't buy it, you won't be able to learn it."