Salesforce Commerce Cloud Reviews

Name: Salesforce Commerce Cloud
Brand: Salesforce
Rating: 3.9 (32 reviews)

3.9 out of 5

32 reviews
89% willing to recommend

What is Salesforce Commerce Cloud?

Salesforce Commerce Cloud offers scalable and customizable eCommerce solutions ideal for consumer packaged goods and retail businesses, featuring robust CRM and order management capabilities.

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Salesforce Commerce Cloud is the #1 ranked solution in top eCommerce Platforms. PeerSpot users give Salesforce Commerce Cloud an average rating of 7.8 out of 10. Salesforce Commerce Cloud is most commonly compared to SAP Commerce Cloud: Salesforce Commerce Cloud vs SAP Commerce Cloud. Salesforce Commerce Cloud is popular among the large enterprise segment, accounting for 64% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 16% of all views.

Buyer's Guide

Salesforce Commerce Cloud

July 2025

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Featured Salesforce Commerce Cloud reviews

Vijay Subramanyam

Delivery Head at cblsolutions

Salesforce Commerce Cloud offers effective architecture, ease of integration with third-party systems, and environments to test web store functionalities. Users can manage the site independently with the administration panel and benefit from features like easy marketing submissions, discount codes, and integration with Apple Pay and Bazaarvoice for reviews. The platform is also robust, with managed infrastructure by Salesforce.

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Sumit Dashora

Senior Salesforce Engineer at a computer software company with 10,001+ employees

Salesforce Commerce Cloud is a cloud-based multi-tenant platform. Customizing the application requires a significant level of technical expertise, particularly in native Lightning Web Components development and Apex Development, which are the platform's native languages. It's essential to be aware of these limitations and any related recommendations. The limitation is the restriction on data storage, which can be crucial when dealing with clients who generate large orders and invoices. In such cases, alternative solutions may need to be considered, and integration with other applications may be necessary. While it offers streamlined integration capabilities with various applications, the data storage limit is a factor that must be considered when planning marketing strategies and solutions.

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Vinayak Bandewar

Test Architect at Cognizant

In terms of application performance, it could be a bit quicker. Additionally, the customization options made it challenging to automate certain aspects of the application. These areas have room for improvement. In the next version, it would be beneficial to have easier out-of-the-box automation capabilities and improved application performance. The performance should increase. The speed of the application should increase.

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Salesforce Commerce Cloud mindshare

As of August 2025, the mindshare of Salesforce Commerce Cloud in the eCommerce Platforms category stands at 13.4%, down from 14.8% compared to the previous year, according to calculations based on PeerSpot user engagement data.

eCommerce Platforms

PeerResearch reports based on Salesforce Commerce Cloud reviews

Type	Title	Date
Category	eCommerce Platforms	Aug 20, 2025	Download
Product	Reviews, tips, and advice from real users	Aug 20, 2025	Download
Comparison	Salesforce Commerce Cloud vs SAP Commerce Cloud	Aug 20, 2025	Download
Comparison	Salesforce Commerce Cloud vs Shopify	Aug 20, 2025	Download
Comparison	Salesforce Commerce Cloud vs Adobe Commerce	Aug 20, 2025	Download

Title	Rating	Mindshare	Recommending
SAP Commerce Cloud	3.9	11.8%	73%	19 interviews Add to research
Adobe Commerce	4.1	12.8%	85%	28 interviews Add to research

Valuable Features

Salesforce Commerce Cloud excels in mobile support, social integration, extensive customization, seamless upgrades, and rich APIs for third-party integration. It offers strong scalability, multilanguage and multicurrency support, and an efficient administration panel. Users value its robust reporting, lead management, easy content addition, and personalized customer experiences. The shared database with Service and Sales Cloud simplifies operations and integration, providing a comprehensive, adaptable platform for diverse e-commerce needs.

"I believe Salesforce Commerce Cloud is better than Microsoft; it is a more comprehensive solution."
"Salesforce Commerce Cloud offers effective architecture, ease of integration with third-party systems, and environments to test web store functionalities."
"Salesforce Commerce Cloud is quite robust and can do many functions. The solution enables extensive personalization. It provides accelerators tailored to your website, simplifying deployment."

Room for Improvement

Salesforce Commerce Cloud is criticized for its high costs and complex integration requirements. Its customization options are limited, and smaller companies find the pricing prohibitive. The platform's SaaS nature complicates deployment, and its learning curve is steep due to a lack of accessible training environments. Technical expertise in native languages like Apex is necessary. Users find the interface lacking variety, and integration with external systems is challenging, impacting B2B and low-margin retailers.

"Four years ago, we linked Salesforce Commerce Cloud with Outlook, and this was a nightmare because a contact in 20 opportunities is a common scenario."
"Salesforce Commerce Cloud should integrate more seamlessly with various systems, providing full order tracking from entry to delivery."
"The back office of Salesforce could be more user-friendly."

Pricing

Salesforce Commerce Cloud's pricing varies significantly based on usage and sales volume. Enterprise licenses range between $200,000 to $1 million, plus a negotiable 1-3% revenue share. While the platform is costlier than competitors, it offers a revenue-sharing model reducing upfront costs. Licenses are primarily acquired per user, and costs accrue even if the service isn't actively used. High consulting fees are prevalent, making this solution best suited for larger enterprises.

"The product is expensive."
"I think price-wise, it's a little bit expensive. It can be made cheaper for smaller businesses. I understand that for larger businesses, it can be a payable amount. But for medium to smaller, it is kind of costly, and it might be difficult for them to pay."
"I give the price of the solution a three out of ten."

Popular Use Cases

Users leverage Salesforce Commerce Cloud for various purposes including CRM activities such as managing the sales lifecycle, opportunities, and leads. It supports eCommerce operations with capabilities like product customization and integrations. B2B functionalities allow for pricing and user experience customization. It also provides analytics on order volumes and forecasts. Businesses use it for account tracking, automation testing, building omnichannel solutions, and enhancing customer engagement. It's favored for its integrability and comprehensive features.

Service and Support

Salesforce Commerce Cloud customer service is praised for accessibility and efficiency. Technical support sees mixed experiences; many rate it highly for responsiveness and resolving critical issues quickly, though some face delays and communication challenges. Responses vary from prompt to taking several days, particularly for complex cases. Users appreciate the availability of training and comprehensive documentation, although some suggest improvement in reachability and clarity during support interactions.

Deployment

Salesforce Commerce Cloud's initial setup is mostly straightforward, especially for those familiar with Salesforce. Experienced teams find it relatively easy and quick, while beginners may face some complexity. The setup duration varies significantly depending on business requirements and company size, potentially ranging from 10 days to 10 months. Customizations and integrations can extend deployment time. Many appreciate its user-friendly nature, though some note the importance of experienced personnel for seamless implementation.

Scalability

Salesforce Commerce Cloud is widely acknowledged for its high scalability, accommodating sudden traffic spikes and large user bases without requiring customer intervention. Many large organizations globally utilize its capabilities. While it's cloud-based, ensuring seamless resource allocation, users note the need for proper data management and integration. Scalability ratings consistently range from seven to ten out of ten. Users benefit from flexible scaling options, allowing for swift adaptation to business growth and varied functional extensions.

Stability

Salesforce Commerce Cloud is highly stable, with backwards compatibility and consistent reliability reported across many users. Some highlight the need for support during specific sales or holidays. Users acknowledge the system's limitations, especially regarding debugging, yet praise its overall stability, rating it 8 to 10 out of ten. The cloud's solid performance, proactive communication, and regular updates contribute to its dependability, minimal downtime, and scalability.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Salesforce Commerce Cloud Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

16%

Manufacturing Company

12%

Retailer

10%

Financial Services Firm

10%

Government

Educational Organization

Performing Arts

Media Company

Construction Company

University

Comms Service Provider

Outsourcing Company

Legal Firm

Wholesaler/Distributor

Hospitality Company

Non Profit

Recreational Facilities/Services Company

Transportation Company

Insurance Company

Healthcare Company

Consumer Goods Company

Energy/Utilities Company

Logistics Company

Pharma/Biotech Company

Compare Salesforce Commerce Cloud with alternative products

Learn more about Salesforce Commerce Cloud

Salesforce Commerce Cloud is a dynamic eCommerce platform known for its strong mobile support and seamless third-party integrations. It enables businesses to personalize user experiences and efficiently manage leads and opportunities. Despite facing challenges with integration and pricing for small businesses, its scalability and partner ecosystem make it highly adaptable for diverse needs.

What are Salesforce Commerce Cloud's key features?

Mobile Support: Excellent functionality on mobile devices.
Third-Party Integrations: Enables seamless addition of external tools.
Customization: Facilitates easy alterations to meet business needs.
Scalability: Grows alongside business expansions.
Robust Reporting: Provides comprehensive data insights.
Intuitive Administration: Simplifies management tasks.

What benefits should users look for in reviews?

Enhanced Customer Experience: Provides personalized and adaptive interactions.
Streamlined Operations: Supports efficient lead and opportunity management.
Comprehensive Support: Offers multilingual and integrable capabilities.
Extensive Ecosystem: Leverages a broad partner network for added functionalities.

Salesforce Commerce Cloud is widely implemented in sectors like retail and consumer packaged goods for its CRM functionalities, customized order management, and automation capabilities. Businesses utilize it to create omnichannel platforms and tailored user experiences, especially benefitting financial, insurance, and banking services through its integrability.

Salesforce Commerce Cloud was previously known as Demandware .

Salesforce Commerce Cloud customers

Adidas, Amercian Golf, Brooks, Browns, Burton, Butlers, Clarins Paris, ColeHaan, Columbia, Converse, Deckers, Hurley, Kate Spade, Labelux, Lacoste, Lush, Mothercare