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Salesforce Commerce Cloud Reviews

Vendor: Salesforce
3.9 out of 5
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What is Salesforce Commerce Cloud?

Salesforce Commerce Cloud offers scalable and customizable eCommerce solutions ideal for consumer packaged goods and retail businesses, featuring robust CRM and order management capabilities.

Get the Salesforce Commerce Cloud Buyer's Guide and find out what your peers are saying about Salesforce Commerce Cloud, SAP Commerce Cloud, Adobe Commerce and more!
Salesforce Commerce Cloud is the #1 ranked solution in top eCommerce Platforms. PeerSpot users give Salesforce Commerce Cloud an average rating of 7.8 out of 10. Salesforce Commerce Cloud is most commonly compared to SAP Commerce Cloud: Salesforce Commerce Cloud vs SAP Commerce Cloud. Salesforce Commerce Cloud is popular among the large enterprise segment, accounting for 57% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 15% of all views.
Buyer's Guide
Salesforce Commerce Cloud
December 2025
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Salesforce Commerce Cloud mindshare

As of December 2025, the mindshare of Salesforce Commerce Cloud in the eCommerce Platforms category stands at 7.6%, down from 16.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.
eCommerce Platforms Market Share Distribution
ProductMarket Share (%)
Salesforce Commerce Cloud7.6%
Adobe Commerce8.5%
SAP Commerce Cloud7.8%
Other76.1%
eCommerce Platforms

PeerResearch reports based on Salesforce Commerce Cloud reviews

TypeTitleDate
CategoryeCommerce PlatformsDec 29, 2025Download
ProductReviews, tips, and advice from real usersDec 29, 2025Download
ComparisonSalesforce Commerce Cloud vs Adobe CommerceDec 29, 2025Download
ComparisonSalesforce Commerce Cloud vs ShopifyDec 29, 2025Download
ComparisonSalesforce Commerce Cloud vs SAP Commerce CloudDec 29, 2025Download
Suggested products
TitleRatingMindshareRecommending
SAP Commerce Cloud3.97.8%73%19 interviewsAdd to research
Adobe Commerce4.08.5%86%30 interviewsAdd to research
 
 
Key learnings from peers
Last updated Dec 28, 2025

Valuable Features

Salesforce Commerce Cloud offers excellent mobile support, social media integration, a powerful dashboard, extensive partner ecosystem, ease of use, scalability, and low startup costs. Seamless upgrades and integration with Salesforce Marketing Cloud enable a comprehensive experience. Users value the multilingual and multicurrency support, security features, easy customization, reporting, and lead management. Integration with third-party systems, frequent updates, and a user-friendly interface enhance its appeal for e-commerce management.
  • "The main benefits Salesforce Commerce Cloud provides are significant process improvements, as having it is essential because it integrates very quickly and is part of the entire ecosystem."
  • "The main functionality I find valuable in Salesforce Commerce Cloud is the fact that it shares the same database as Service and Sales Cloud, which allows me to develop more quickly in terms of integration, because I already have all the accounts, contacts, leads, sales, and invoice data already on one platform, so I don't need to have many more integrations if I already have Salesforce as the core."
  • "I believe Salesforce Commerce Cloud is better than Microsoft; it is a more comprehensive solution."

Room for Improvement

Salesforce Commerce Cloud is seen as costly and challenging to customize requiring significant technical skills for integration. Smaller businesses struggle with its pricing plan and lack of development opportunities. Technical support requires enhancement. Improved multi-system integration, enhanced user interface, and customizable features are needed. Users report difficulty with data storage limits and setting up complex internal elements. Increased variety in themes and better integration with existing systems are desired for streamlined operations.
  • "My experience with technical support from Salesforce is mixed; they are available but sometimes not as responsive when issues arise, leading to longer wait times unless I subscribe to higher-level support."
  • "Four years ago, we linked Salesforce Commerce Cloud with Outlook, and this was a nightmare because a contact in 20 opportunities is a common scenario."
  • "Salesforce Commerce Cloud should integrate more seamlessly with various systems, providing full order tracking from entry to delivery."

Pricing

Salesforce Commerce Cloud pricing involves a revenue-sharing model with fees ranging from 1% to 3% of sales, entailing significant costs dependent on sales volume. Enterprise licenses range from $200,000 to $1 million, with no substantial upfront costs but potentially high consulting fees. Clients mainly face recurring per-user and maintenance fees. Smaller businesses may find it expensive, while larger enterprises appreciate the value for investment. Discounts are contingent on purchase volume and project scale.
  • "The product is expensive."
  • "I think price-wise, it's a little bit expensive. It can be made cheaper for smaller businesses. I understand that for larger businesses, it can be a payable amount. But for medium to smaller, it is kind of costly, and it might be difficult for them to pay."
  • "I give the price of the solution a three out of ten."

Popular Use Cases

Salesforce Commerce Cloud is primarily used for eCommerce, supporting both B2C and D2C models. Users leverage it for CRM, reporting, order management, and automation. It supports retail operations, customization, and integration with third-party systems. Its architecture allows for personalized customer experiences, effective sales tracking, and comprehensive reporting. Users manage customer lifecycles, capture leads, and customize pricing and user experiences. Salesforce Commerce Cloud is also used in various industries, including finance, life sciences, and consumer goods.

Service and Support

Salesforce Commerce Cloud customer service is praised for commitment and resourcefulness. Technical support receives mixed feedback; some users commend responsiveness and knowledge, while others criticize slow response times and difficulty reaching assistance. Many appreciate documentation, training programs, and efficient problem-solving for critical issues. Some note a reliance on partners and express frustration with delays without premium subscriptions. Feedback on technical support quality varies, with ratings ranging from four to nine out of ten.

Deployment

Salesforce Commerce Cloud's initial setup is often described as straightforward, especially for experienced users or those working with partners. However, complexity varies depending on specific needs, company size, and desired customizations. It can range from simple implementations taking a few days to more intricate deployments lasting several months. Skilled personnel or partners are often needed for tailored solutions, addressing technical or integration challenges. Clear requirements are essential for smooth execution.

Scalability

Salesforce Commerce Cloud exhibits strong scalability, efficiently managing high demand and traffic surges. It accommodates large enterprises and international operations, providing flexibility and resource allocation without intervention. While customization is limited due to its hidden code base and predefined partner system, it remains stable and supports large user groups through built-in functionalities and seamless integration. Appropriate data management practices enhance its scalability potential significantly, allowing companies to extend operations confidently.

Stability

Salesforce Commerce Cloud is praised for minimal issues and high stability, with users noting that outages are rare and often related to infrastructure or human error. Support is proactive, providing advance notifications for maintenance. Some rate stability eight or nine out of ten, citing reliable performance and transparency. Despite challenges in debugging, it maintains uptime and scalability. Users with varying experiences consistently find it dependable, acknowledging its effective enhancements and customer communication.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Salesforce Commerce Cloud Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business13
Midsize Enterprise7
Large Enterprise11
By reviewers
By visitors reading reviews
Company SizeCount
Small Business64
Midsize Enterprise25
Large Enterprise118
By visitors reading reviews

Top industries

By visitors reading reviews
Computer Software Company
15%
Manufacturing Company
13%
Financial Services Firm
12%
Retailer
9%
Media Company
6%
University
4%
Comms Service Provider
4%
Educational Organization
4%
Performing Arts
3%
Outsourcing Company
3%
Wholesaler/Distributor
2%
Legal Firm
2%
Non Profit
2%
Transportation Company
2%
Insurance Company
2%
Recreational Facilities/Services Company
2%
Healthcare Company
2%
Government
1%
Marketing Services Firm
1%
Real Estate/Law Firm
1%
Hospitality Company
1%
Construction Company
1%
Energy/Utilities Company
1%
Consumer Goods Company
1%
Mining And Metals Company
1%
Logistics Company
1%

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Learn more about Salesforce Commerce Cloud

Salesforce Commerce Cloud is a dynamic eCommerce platform known for its strong mobile support and seamless third-party integrations. It enables businesses to personalize user experiences and efficiently manage leads and opportunities. Despite facing challenges with integration and pricing for small businesses, its scalability and partner ecosystem make it highly adaptable for diverse needs.

What are Salesforce Commerce Cloud's key features?
  • Mobile Support: Excellent functionality on mobile devices.
  • Third-Party Integrations: Enables seamless addition of external tools.
  • Customization: Facilitates easy alterations to meet business needs.
  • Scalability: Grows alongside business expansions.
  • Robust Reporting: Provides comprehensive data insights.
  • Intuitive Administration: Simplifies management tasks.
What benefits should users look for in reviews?
  • Enhanced Customer Experience: Provides personalized and adaptive interactions.
  • Streamlined Operations: Supports efficient lead and opportunity management.
  • Comprehensive Support: Offers multilingual and integrable capabilities.
  • Extensive Ecosystem: Leverages a broad partner network for added functionalities.

Salesforce Commerce Cloud is widely implemented in sectors like retail and consumer packaged goods for its CRM functionalities, customized order management, and automation capabilities. Businesses utilize it to create omnichannel platforms and tailored user experiences, especially benefitting financial, insurance, and banking services through its integrability.

Salesforce Commerce Cloud was previously known as Demandware .

Salesforce Commerce Cloud customers

Adidas, Amercian Golf, Brooks, Browns, Burton, Butlers, Clarins Paris, ColeHaan, Columbia, Converse, Deckers, Hurley, Kate Spade, Labelux, Lacoste, Lush, Mothercare

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Salesforce Commerce Cloud Reviews Summary
Author infoRatingReview Summary
Global Leader Application Operations & Operational Excellence at a manufacturing company with 10,001+ employees4.0I've used Salesforce Commerce Cloud since 2019 for D2C and B2C, valuing its vault feature, seamless ecosystem integration, and easy setup, though I'd like improved data management and more responsive support despite its overall stability and scalability.
Executive at a tech services company with 201-500 employees3.5I use Salesforce Commerce Cloud to streamline our sales cycle by registering opportunities and proposals, though improvements in phone call registration and user-friendly features are needed. Despite its challenges, it's more customizable and preferable to Microsoft Dynamics.
Delivery Head at cblsolutions4.0No summary available
Senior Salesforce Engineer at a computer software company with 10,001+ employees4.5I find Salesforce Commerce Cloud beneficial for its B2B customization, offering tailored client experiences and efficient pricing management. Challenges include requiring technical expertise for customization and data storage limitations, which necessitate integration with other applications for large orders and invoices.
Head of Business Consulting at a computer software company with 1,001-5,000 employees4.0I use Salesforce Commerce Cloud for its integration with other Salesforce platforms, which simplifies operations and saves time, though I find the UI limited and support could improve; overall, it's stable, scalable, and suits my needs well.
Platform Head of Customer Experience at ATECNA4.0I work on large-scale retail projects using Salesforce Commerce Cloud, benefiting from its robust features like personalization and integration capabilities. While the solution simplifies deployment with tailored accelerators, its back office could be more user-friendly.
Test Architect at Cognizant3.5I primarily use Salesforce Commerce Cloud for automation testing. It's a flexible solution for life sciences clients, offering end-to-end processes. However, it could benefit from improved performance and easier out-of-the-box automation capabilities.
Senior Manager, Tech Advisory at PricewaterhouseCoopers4.5We utilize Salesforce Commerce Cloud for business development and management tasks. Its pipeline and lead management features are valuable, though performance can improve. We've seen ROI as it generates revenue, and switched from SAP CRM for better stability and scalability.