SAP Commerce Cloud vs Salesforce Commerce Cloud comparison

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5,578 views|3,148 comparisons
87% willing to recommend
SAP Logo
7,305 views|3,809 comparisons
76% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Salesforce Commerce Cloud and SAP Commerce Cloud based on real PeerSpot user reviews.

Find out in this report how the two eCommerce Platforms solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed SAP Commerce Cloud vs. Salesforce Commerce Cloud Report (Updated: May 2024).
771,862 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Commerce Cloud's best features include sales service and cloud marketing.""I find the reports to be the solution's most valuable feature.""The conversion of opportunities and leads to accounts is one of the most valuable features.""The features that are core to Salesforce including documentation and the variety of integrations available are most valuable.""I wouldn't say they have artificial intelligence, as it's not really AI, however, the data analysis that they provide to you is good.""It is a very flexible solution.""Stability-wise, I rate the solution a nine out of ten...Scalability-wise, I rate the solution a nine out of ten.""The product is easy to use."

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"If you have a client and they want to have an e-commerce project that is based on solid principles, you don't need too much time to develop it.""SAP Hybris Commerce is a very advanced e-commerce platform compared to other platforms such as WebSphere Commerce, Oracle Commerce, and others.""The tool supports multiple currencies.""The user interface can be customized.""Some of the most valuable features are its personalized offering, promotion engine, and customer support module.""Hybris Commerce's most valuable feature is the simple integration with ERP.""Hybris offers a platform designed for speed.""Its dashboards, business features, and user-friendliness of a lot of business interfaces are valuable. We work on B2B projects, and it is the most efficient software solution for B2B. The B2B accelerator is very much appreciated by our customers because it has some use cases that are ready for production. For some projects, we proposed the SAP Hybris solution because it was sufficient for use cases related to product management and data quality. With other e-commerce platforms, we would have needed integration with another product information management software."

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Cons
"Salesforce Commerce Cloud could improve overall customization. Having a template deployment would be a useful feature.""It is similar to ATG, but some features can be exchanged between the 2.""In terms of application performance, it could be a bit quicker.""There is always room for improvement with any solution.""The community is very closed source. If you don't buy it, you won't be able to learn it.""We would like more interaction from Salesforce about new versions.""The solution is expensive.""The dashboards for this solution could be improved."

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"In terms of what could be improved, I would say the product search. There will be multiple criteria to search products and there will be a number of products in different categories. The question is how soon can I find the product which I'm looking for. The search can be improved.""Hybris is not currently using microservices.""They could include additional types of payment implementations. Right now they are just providing CyberSourse.""The WCS management or content management is not that great.""The support team should improve the response time.""The stack needs to be improved; they need to start using more new technologies.""The learning curve is high.""They have just started to work with the cloud, but they only support Microsoft Azure."

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Pricing and Cost Advice
  • "There are no significant upfront license costs."
  • "Initially when we installed Salesforce, we thought that it was a bit pricey, but I think for the value that we're getting, it’s suitable."
  • "The licensing works on a per-user basis."
  • "Salesforce is not a cheap solution."
  • "The licensing of Salesforce Commerce Cloud is something that will depend on the customer's usability. For us as a company, we are in a position where we will be paying the premium for licensing. If we go to the customer who is seeking a B2C solution quickly, we will definitely look at the pricing when it comes to the user base and receive good discounts. Discount is something that depends on the volume and that is where we need to work on. It is a little sensitive market when it comes to licensing procurement. There are some good competitors."
  • "The pricing is fairly reasonable."
  • "I don't know how much the solution costs per user, but I know it's our biggest cost in the company."
  • "I give the price of the solution a three out of ten."
  • More Salesforce Commerce Cloud Pricing and Cost Advice →

  • "SAP Hybris is expensive, which is why only the large clients use it. At the same time, I think that the return on investment warrants it."
  • "The price is too high."
  • "This is an expensive solution."
  • "I don't know the cost, but it can be expensive."
  • "The solution is expensive."
  • "The product is expensive. I would rate its price a seven out of ten. The solution's licensing is yearly."
  • "The solution is very expensive in Turkey."
  • "The price is quite high."
  • More SAP Commerce Cloud Pricing and Cost Advice →

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    771,862 professionals have used our research since 2012.
    Comparison Review
    Questions from the Community
    Top Answer:There could be more product integration in the ERP space, similar to SAP and Aruba. They could develop this feature by taking advantage of their robust ecosystem.
    Ranking
    1st
    out of 73 in eCommerce Platforms
    Views
    5,578
    Comparisons
    3,148
    Reviews
    12
    Average Words per Review
    514
    Rating
    8.3
    2nd
    out of 73 in eCommerce Platforms
    Views
    7,305
    Comparisons
    3,809
    Reviews
    6
    Average Words per Review
    351
    Rating
    7.5
    Comparisons
    Also Known As
    Demandware
    SAP Hybris Commerce, Hybris
    Learn More
    Overview

    Salesforce Commerce Cloud is a cloud-based, agile, scalable, and secure eCommerce platform designed to create a seamless customer experience and help your organization drive sales, convert more customers, and increase productivity and engagement. Salesforce Commerce Cloud is a part of Salesforce Digital 360, an integrated platform allowing you to sell and engage with your audience across digital channels.

    Salesforce Commerce Cloud Features

    Salesforce Commerce Cloud has many valuable key features. Some of the most useful ones include:

    • Commerce cloud digital
    • Storefront reference architecture
    • Commerce cloud endless aisle
    • Commerce portals
    • Order management
    • Commerce platform

    Salesforce Commerce Cloud Benefits

    There are several benefits to implementing Salesforce Commerce Cloud. Some of the biggest advantages the solution offers include:

    • Scalability: Salesforce Commerce Cloud makes it easy for you to seamlessly scale and handle traffic spikes, along with any other unforeseen events.
    • Unified commerce: You can benefit by connecting the customer’s entire shopping experience via digital channels – from marketing to successful purchase and retention campaigns. In addition, you can personalize a customer’s journey to add relevant product recommendations.
    • Mobile optimization: Salesforce Commerce Cloud takes a mobile-first approach, providing a mobile-optimized eCommerce store with a user-friendly interface to attract and retain customers in order to make their shopping experience pleasant and friction-free.

    Reviews from Real Users

    Below are some reviews and helpful feedback written by PeerSpot users currently using the Salesforce Commerce Cloud solution.

    A Senior Consultant at a computer software company comments, “The most valuable feature is the lead matrix that Commerce provides, which helps us to filter out the leads. It also filters out the companies that are right for us and need to target. The visualization is very good. It's not confusing. If you are doing an analysis on your Commerce, It's very easy. The filters are very useful and easy to customize. It's very easy to operate. The user-friendly interface is better when compared with other CRMs. For everything that we have used this solution for, we have had the best experience.”

    PeerSpot user Syed B., Salesforce Solution Architect at Systems Limited, says, "It has a customizable checkout experience, customizable homepage, everything can be customized. The stability is very, very high. SFCC is a leader in the world."

    Divs C., Salesforce Solutions Architect at Kcloud Technologies, mentions, “Salesforce offers the best features and functionality which are developed and refined over many years to provide a highly customized e-commerce experience. It is mostly for clients who are more into e-commerce, so they go for the Salesforce Commerce Cloud because, the best part is, you don't have to develop everything from scratch. Salesforce Commerce Cloud has seamless upgrades. Since the platform is SaaS, Salesforce continuously rolls out many new features in the background. These are available through an administration panel and often with minimal or no technical intervention needed on the client-side.”

    Joaquin A., Salesforce Programmer at Freelancer, explains, “Multi Language support means that this product will operate in English, Chinese, or whatever language is required. The translation feature is available, depending on the region, and it is quite useful for me as well as my customers. The development capabilities are very powerful, which is what my customers know and why they buy this product instead of something else. There is a good community of developers for the platform. With respect to customizability, you can do whatever you want. You can integrate with other solutions and put everything in one place.”


    SAP Commerce Cloud, SAP's e-commerce platform, is designed to empower businesses to establish reliable and scalable online stores. Emphasizing innovation at scale, it utilizes enterprise-wide data to enhance profitability and customer satisfaction. The platform focuses on delivering connected, insightful, and adaptable shopping experiences through feature-rich and scalable solutions. Businesses leveraging SAP Commerce Cloud can anticipate driving profitable outcomes, ensuring a seamless shopping journey, and harnessing data for informed decision-making. For a deeper understanding, the website delves into specific functionalities such as product content management, experience management, order management, and integration with other SAP solutions and third-party applications.

    Sample Customers
    Adidas, Amercian Golf, Brooks, Browns, Burton, Butlers, Clarins Paris, ColeHaan, Columbia, Converse, Deckers, Hurley, Kate Spade, Labelux, Lacoste, Lush, Mothercare
    NHS 24
    Top Industries
    REVIEWERS
    Computer Software Company44%
    Comms Service Provider22%
    Retailer11%
    Non Tech Company11%
    VISITORS READING REVIEWS
    Educational Organization56%
    Computer Software Company8%
    Retailer4%
    Manufacturing Company3%
    VISITORS READING REVIEWS
    Educational Organization43%
    Computer Software Company11%
    Manufacturing Company8%
    Retailer5%
    Company Size
    REVIEWERS
    Small Business46%
    Midsize Enterprise21%
    Large Enterprise32%
    VISITORS READING REVIEWS
    Small Business11%
    Midsize Enterprise59%
    Large Enterprise30%
    REVIEWERS
    Small Business41%
    Midsize Enterprise6%
    Large Enterprise53%
    VISITORS READING REVIEWS
    Small Business11%
    Midsize Enterprise49%
    Large Enterprise40%
    Buyer's Guide
    SAP Commerce Cloud vs. Salesforce Commerce Cloud
    May 2024
    Find out what your peers are saying about SAP Commerce Cloud vs. Salesforce Commerce Cloud and other solutions. Updated: May 2024.
    771,862 professionals have used our research since 2012.

    Salesforce Commerce Cloud is ranked 1st in eCommerce Platforms with 27 reviews while SAP Commerce Cloud is ranked 2nd in eCommerce Platforms with 18 reviews. Salesforce Commerce Cloud is rated 7.8, while SAP Commerce Cloud is rated 8.0. The top reviewer of Salesforce Commerce Cloud writes "User-friendly UI, stable, and scalable". On the other hand, the top reviewer of SAP Commerce Cloud writes "A scalable tool that can be integrated with any platform ". Salesforce Commerce Cloud is most compared with Adobe Commerce, Oracle ATG, Shopify, HCL Digital Commerce and Sana Commerce, whereas SAP Commerce Cloud is most compared with Shopify, Adobe Commerce, Oracle ATG, HCL Digital Commerce and Oracle Commerce Cloud. See our SAP Commerce Cloud vs. Salesforce Commerce Cloud report.

    See our list of best eCommerce Platforms vendors.

    We monitor all eCommerce Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.