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SAP Commerce Cloud vs Salesforce Commerce Cloud comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Salesforce Commerce Cloud
Ranking in eCommerce Platforms
1st
Average Rating
7.8
Reviews Sentiment
7.5
Number of Reviews
31
Ranking in other categories
No ranking in other categories
SAP Commerce Cloud
Ranking in eCommerce Platforms
3rd
Average Rating
8.0
Reviews Sentiment
7.4
Number of Reviews
18
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2025, in the eCommerce Platforms category, the mindshare of Salesforce Commerce Cloud is 15.3%, up from 14.9% compared to the previous year. The mindshare of SAP Commerce Cloud is 14.0%, down from 20.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
eCommerce Platforms
 

Featured Reviews

Vijay Subramanyam - PeerSpot reviewer
Offers seamless integrations and effective architecture for retail operations
Salesforce Commerce Cloud offers effective architecture, ease of integration with third-party systems, and environments to test web store functionalities. Users can manage the site independently with the administration panel and benefit from features like easy marketing submissions, discount codes, and integration with Apple Pay and Bazaarvoice for reviews. The platform is also robust, with managed infrastructure by Salesforce.
Saleem Shar - PeerSpot reviewer
Easy to set up, and extremely scalable, but is expensive
The solution is complex due to the rapid development of new features in SAP Commerce, which requires the changing of older technologies and migration to new ones. This makes the process quite complex, especially when migrating from one version to another. For example, I have been using SAP Commerce versions 18 and 19.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of Salesforce Commerce Cloud is the frequent updates. There will be a significant increase in the look and feel. You will be using the solution and think you might want a new feature to be added and then when they release the next release it is there. There are constantly improving the solution."
"Stability-wise, I rate the solution a nine out of ten...Scalability-wise, I rate the solution a nine out of ten."
"The conversion of opportunities and leads to accounts is one of the most valuable features."
"The product is easy to use."
"Salesforce Commerce Cloud offers a personalized experience tailored to each B2B client. It allows for easy customization according to specific customer needs. Additionally, once a customer finalizes a product with pricing, negotiations and settled prices can be logged into the transcript for future reference and reuse. These features make the platform highly adaptable and efficient, providing a seamless and customizable process tailored to individual preferences."
"I find the reports to be the solution's most valuable feature."
"Commerce Cloud's best features include sales service and cloud marketing."
"It has a customizable checkout experience, customizable homepage, everything can be customized."
"SAP Hybris Commerce is a very advanced e-commerce platform compared to other platforms such as WebSphere Commerce, Oracle Commerce, and others."
"The tool supports multiple currencies."
"We like that this solution gives our B2B clients a lot of functionality straight 'out of the box', meaning that they don't need to carry out a lot of configuration to be able to use it."
"We have found the B2B, B2C and D2C very valuable."
"The tool has good performance."
"It's the best tool on the market and is a complete e-commerce system for product management. For instance, if the customer has a log enterprise level product, they can manage it here."
"I chose this out-of-box E-Commerce solution because it helps you start up your E-Commerce business in a very good amount of time since Hybris already provides you the end-to-end flow with minimum customization. You can quickly go live with the customer."
"Some of the most valuable features are its personalized offering, promotion engine, and customer support module."
 

Cons

"The performance of the solution has room for improvement. We sometimes experience some delays."
"It is similar to ATG, but some features can be exchanged between the 2."
"There could be more product integration in the ERP space."
"Multi-tenant infrastructure is a blessing and a curse."
"In terms of application performance, it could be a bit quicker."
"Salesforce's technical support is not as good as Elastic Path."
"If your organization has a nonstandard or niche business model or audience, the fast nature of the solution may not be a good fit."
"This solution could be improved by providing additional artificial intelligence capabilities that are available out-of-the-box. It would be useful to have automatic forecasts using AI."
"They have just started to work with the cloud, but they only support Microsoft Azure."
"The learning curve is high."
"A public cloud solution of this software would open great possibilities."
"SAP Commerce needs to have a credit limit like Salesforce. Currently, we have to do the coding and customization and then showcase it to the user."
"In terms of what could be improved, I would say the product search. There will be multiple criteria to search products and there will be a number of products in different categories. The question is how soon can I find the product which I'm looking for. The search can be improved."
"They could include additional types of payment implementations. Right now they are just providing CyberSourse."
"The stack needs to be improved; they need to start using more new technologies."
"It is very expensive to implement, which is why many companies who can't afford would normally move to Salesforce or Magento."
 

Pricing and Cost Advice

"I think price-wise, it's a little bit expensive. It can be made cheaper for smaller businesses. I understand that for larger businesses, it can be a payable amount. But for medium to smaller, it is kind of costly, and it might be difficult for them to pay."
"I give the price of the solution a three out of ten."
"The licensing works on a per-user basis."
"There are no significant upfront license costs."
"The licensing of Salesforce Commerce Cloud is something that will depend on the customer's usability. For us as a company, we are in a position where we will be paying the premium for licensing. If we go to the customer who is seeking a B2C solution quickly, we will definitely look at the pricing when it comes to the user base and receive good discounts. Discount is something that depends on the volume and that is where we need to work on. It is a little sensitive market when it comes to licensing procurement. There are some good competitors."
"I don't know how much the solution costs per user, but I know it's our biggest cost in the company."
"Initially when we installed Salesforce, we thought that it was a bit pricey, but I think for the value that we're getting, it’s suitable."
"The product is expensive."
"The product is expensive. I would rate its price a seven out of ten. The solution's licensing is yearly."
"SAP Hybris is expensive, which is why only the large clients use it. At the same time, I think that the return on investment warrants it."
"This is an expensive solution."
"The solution is very expensive in Turkey."
"The price is too high."
"The price is quite high."
"The solution is expensive."
"I don't know the cost, but it can be expensive."
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Comparison Review

it_user9726 - PeerSpot reviewer
Oct 5, 2013
WCS vs Hybris vs ATG - Feature Smackdown
They say "Beauty is in the eyes of the beholder", so if you are a purist in one of these technologies you would probably never agree to my comparison matrix, However these are my personal opinion, From my experience standpoint I have longest exposure to WCS Commerce Suite and the least with ATG…
 

Top Industries

By visitors reading reviews
Educational Organization
36%
Computer Software Company
12%
Financial Services Firm
8%
Retailer
7%
Educational Organization
26%
Computer Software Company
12%
Manufacturing Company
10%
Retailer
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Salesforce Commerce Cloud?
I am not involved in the pricing or licensing details, so I cannot provide specific insights into the setup costs.
What needs improvement with Salesforce Commerce Cloud?
I need to learn what the main advantages and improvements from Salesforce Commerce Cloud are. I would like to see some additional functions which can make my life easier with that product. The main...
 

Also Known As

Demandware
SAP Hybris Commerce, Hybris
 

Overview

 

Sample Customers

Adidas, Amercian Golf, Brooks, Browns, Burton, Butlers, Clarins Paris, ColeHaan, Columbia, Converse, Deckers, Hurley, Kate Spade, Labelux, Lacoste, Lush, Mothercare
NHS 24
Find out what your peers are saying about SAP Commerce Cloud vs. Salesforce Commerce Cloud and other solutions. Updated: June 2025.
859,579 professionals have used our research since 2012.