SAP Commerce Cloud vs Salesforce Commerce Cloud comparison

Why PeerSpot?

Salesforce and SAP are both solutions in the eCommerce Platforms category. Salesforce is ranked #2 with an average rating of 8.2, while SAP is ranked #4 with an average rating of 7.7. Salesforce holds a 4.1% mindshare in P, compared to SAP’s 4.8% mindshare. Additionally, 90% of Salesforce users are willing to recommend the solution, compared to 76% of SAP users who would recommend it.

Salesforce Commerce Cloud

Read 33 Salesforce Commerce Cloud reviews

5,343 Views
5,290 Comparison Views

90% willing to recommend

SAP Commerce Cloud

Read 21 SAP Commerce Cloud reviews

5,258 Views
4,154 Comparison Views

76% willing to recommend

Salesforce Commerce Cloud

SAP Commerce Cloud

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 1, 2026

Salesforce Commerce Cloud and SAP Commerce Cloud compete in the enterprise e-commerce platform market. Salesforce Commerce Cloud has an edge with its scalability and seamless integrations, while SAP Commerce Cloud offers comprehensive B2B capabilities and customization options.

Features: Salesforce Commerce Cloud provides robust scalability, seamless integration with other Salesforce products, and AI-driven insights for personalization. SAP Commerce Cloud stands out with its extensive B2B capabilities, strong customization, and wide integration options to adapt to complex business requirements.

Room for Improvement: Salesforce Commerce Cloud could enhance its B2B features, provide more advanced customization options, and improve cost-effectiveness for small businesses. SAP Commerce Cloud can work on simplifying its complex deployment processes, improve its learning curve for new users, and optimize its out-of-the-box integrations.

Ease of Deployment and Customer Service: Salesforce Commerce Cloud's cloud-native architecture promotes a straightforward deployment process and is supported by strong customer service. SAP Commerce Cloud offers comprehensive customer support but often involves more complex deployment due to its flexible and customizable architecture.

Pricing and ROI: Salesforce Commerce Cloud presents lower initial costs and tends to deliver a quick ROI thanks to efficient processes. SAP Commerce Cloud, while potentially higher in setup costs, offers substantial long-term ROI by leveraging its extensive feature set and adaptability. The decision between the two may depend on prioritizing initial cost savings versus long-term potential returns.

To learn more, read our detailed SAP Commerce Cloud vs. Salesforce Commerce Cloud Report (Updated: November 2026).

Buyer's Guide

SAP Commerce Cloud vs. Salesforce Commerce Cloud

November 2026

Download the complete report

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Salesforce Commerce Cloud

Ranking in eCommerce Platforms

2nd

Average Rating

7.8

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

SAP Commerce Cloud

Ranking in eCommerce Platforms

4th

Average Rating

7.8

Reviews Sentiment

6.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2026, in the eCommerce Platforms category, the mindshare of Salesforce Commerce Cloud is 4.1%, down from 9.8% compared to the previous year. The mindshare of SAP Commerce Cloud is 4.8%, down from 9.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

eCommerce Platforms Mindshare Distribution
Product	Mindshare (%)
Salesforce Commerce Cloud	4.1%
SAP Commerce Cloud	4.8%
Other	91.1%

eCommerce Platforms

Featured Reviews

Deena Dayalan K

Global Leader Application Operations & Operational Excellence at a manufacturing company with 10,001+ employees

Unified commerce platform has streamlined direct sales and integrated promotions and billing

One of the most valuable features in Salesforce Commerce Cloud is that it helps me avoid storing credit card information, with a vault function taken care of. Salesforce provides this vault feature, enabling me to bill my D2C customers directly and also feeding data into my Marketing Cloud and Services Cloud. For visibility features in Salesforce Commerce Cloud, I might need to schedule a separate meeting as I can only share certain levels of information. Experience-wise, it is very good; the platform helps identify promotional opportunities and integrates well with Salesforce's Trade Promotion Management. The main benefits Salesforce Commerce Cloud provides are significant process improvements. If we did not have it, I would need to establish a separate D2C portal such as Magento Commerce and integrate with Salesforce for some data. Having Salesforce Commerce Cloud is essential as it integrates very quickly and is part of the entire ecosystem.

Read full review

Anton Karzhavin

Head Of Business Analysis at EffectiveSoft

Platform has supported global rollouts and has delivered faster, more reliable commerce journeys

In my view, SAP Commerce Cloud can be improved as it currently feels too heavy, with customers nowadays expecting solutions to be deployed in months rather than years. This is the most significant issue with SAP Commerce Cloud, which caters primarily to Fortune 500 companies and falls short for mid-sized businesses. I do not have a clear idea on which specific feature they should implement to better serve the smaller business market, despite their several past attempts. Regarding potential improvements for SAP Commerce Cloud, I am not the best person to discuss deployments as I lack a DevOps background. However, I believe the primary enhancement should be in their vision and communication of product benefits. Personally, I have found SAP salespeople to be less friendly compared to their Salesforce counterparts. Their inflexibility regarding discounts and offers might be an area for improvement.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The simplicity in which you can document and analyze the data you put in is really valuable."

"The most valuable feature of Salesforce Commerce Cloud is the frequent updates. There will be a significant increase in the look and feel. You will be using the solution and think you might want a new feature to be added and then when they release the next release it is there. There are constantly improving the solution."

"On a scale of one to ten I would love to give it a 10+."

"The pipeline and lead management features are the most valuable."

"There is a good community of developers for the platform."

"Demandware is at the top of the list when it comes to a SaaS-model e-Commerce solution for its ease of use, low start-up costs (compared to an on-premise solution) and scalability."

"The product is easy to use."

"I have found the list creation and dashboard customization features valuable."

More Salesforce Commerce Cloud pros

"Some of the most valuable features are its personalized offering, promotion engine, and customer support module."

"I chose this out-of-box E-Commerce solution because it helps you start up your E-Commerce business in a very good amount of time since Hybris already provides you the end-to-end flow with minimum customization. You can quickly go live with the customer."

"With the click of few buttons with your mobile device or with your notebook or laptop you can purchase the products at your home."

"We work on B2B projects, and it is the most efficient software solution for B2B."

"It's the best tool on the market and is a complete e-commerce system for product management. For instance, if the customer has a log enterprise level product, they can manage it here."

"SAP Commerce Cloud has positively impacted our organization by allowing us to launch our website within six months as an omnichannel platform, providing production support readily available and quick product loading, which was crucial for our startup company."

"Hybris Commerce's most valuable feature is the simple integration with ERP."

"Its dashboards, business features, and user-friendliness of a lot of business interfaces are valuable. We work on B2B projects, and it is the most efficient software solution for B2B. The B2B accelerator is very much appreciated by our customers because it has some use cases that are ready for production. For some projects, we proposed the SAP Hybris solution because it was sufficient for use cases related to product management and data quality. With other e-commerce platforms, we would have needed integration with another product information management software."

More SAP Commerce Cloud pros

Cons

"Commerce Cloud is not cheap. You will not find a cost-effective solution with official systems integrators."

"Salesforce Commerce Cloud could improve overall customization. Having a template deployment would be a useful feature."

"The back office of Salesforce could be more user-friendly."

"As its code base is hidden, we have little scope for our own customization. We compulsorily have to go with the partners they have chosen."

"One of the main points for improvement right now is still the user interface, the front end of Salesforce, because I only have one layout theme, which is the main B2B Commerce layout, while different vendors and competitors have multiple themes to choose from when implementing an e-commerce portal, so this is one of the main pain points for me."

"Multi-tenant infrastructure is a blessing and a curse."

"What I don't like is the price. The solution is expensive."

"We would like more interaction from Salesforce about new versions."

More Salesforce Commerce Cloud cons

"The stack needs to be improved; they need to start using more new technologies."

"It is very expensive to implement, which is why many companies who can't afford would normally move to Salesforce or Magento."

"Tighter integration with SAP (more OOTB tools for integration)."

"Since it comes as an overall package, the license cost is high, and you might or might not use the Solr integration, which allows breaking it based on the use cases to reduce some cost or burden on the companies purchasing the product."

"SAP Hybris does not employ the latest technologies. For example, they still use GSP, Tag Files, an older version of Java, no microservices, and no Amazon Web Services."

"In terms of what could be improved, I would say the product search. There will be multiple criteria to search products and there will be a number of products in different categories. The question is how soon can I find the product which I'm looking for. The search can be improved."

"A public cloud solution of this software would open great possibilities."

"Hybris is not currently using microservices."

More SAP Commerce Cloud cons

Pricing and Cost Advice

"Salesforce is not a cheap solution."

"I give the price of the solution a three out of ten."

"Initially when we installed Salesforce, we thought that it was a bit pricey, but I think for the value that we're getting, it’s suitable."

"I think price-wise, it's a little bit expensive. It can be made cheaper for smaller businesses. I understand that for larger businesses, it can be a payable amount. But for medium to smaller, it is kind of costly, and it might be difficult for them to pay."

"The pricing is fairly reasonable."

"There are no significant upfront license costs."

"The licensing of Salesforce Commerce Cloud is something that will depend on the customer's usability. For us as a company, we are in a position where we will be paying the premium for licensing. If we go to the customer who is seeking a B2C solution quickly, we will definitely look at the pricing when it comes to the user base and receive good discounts. Discount is something that depends on the volume and that is where we need to work on. It is a little sensitive market when it comes to licensing procurement. There are some good competitors."

"I don't know how much the solution costs per user, but I know it's our biggest cost in the company."

More Salesforce Commerce Cloud pricing and cost advice

"The price is quite high."

"The solution is very expensive in Turkey."

"The solution is expensive."

"SAP Hybris is expensive, which is why only the large clients use it. At the same time, I think that the return on investment warrants it."

"The product is expensive. I would rate its price a seven out of ten. The solution's licensing is yearly."

"This is an expensive solution."

"I don't know the cost, but it can be expensive."

"The price is too high."

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Comparison Review

it_user9726

Architect at a tech services company with 1,001-5,000 employees

Oct 5, 2013

WCS vs Hybris vs ATG - Feature Smackdown

They say "Beauty is in the eyes of the beholder", so if you are a purist in one of these technologies you would probably never agree to my comparison matrix, However these are my personal opinion, From my experience standpoint I have longest exposure to WCS Commerce Suite and the least with ATG…

Read full review

Top Industries

By visitors reading reviews

Manufacturing Company

10%

Financial Services Firm

10%

Construction Company

10%

Outsourcing Company

Manufacturing Company

12%

Financial Services Firm

Construction Company

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	15
Midsize Enterprise	8
Large Enterprise	11

By reviewers
Company Size	Count
Small Business	8
Midsize Enterprise	3
Large Enterprise	11

Questions from the Community

What is your experience regarding pricing and costs for Salesforce Commerce Cloud?

I am not involved in the pricing or licensing details, so I cannot provide specific insights into the setup costs.

See all answers

What needs improvement with Salesforce Commerce Cloud?

If Salesforce Commerce Cloud could incorporate features such as Product Data Management and Customer Data Platform internally, it would benefit large customers such as us, reducing reliance on mult...

See all answers

What is your primary use case for Salesforce Commerce Cloud?

Salesforce Commerce Cloud's main use case is D2C and B2C, focusing on direct-to-customers. Salesforce Commerce Cloud's architecture is very effective for our channel partners, providing them a good...

See all answers

What needs improvement with SAP Hybris Commerce?

To improve SAP Commerce Cloud, you can remove the monolith architecture to break it into microservices. Since it comes as an overall package, the license cost is high, and you might or might not us...

See all answers

What is your primary use case for SAP Hybris Commerce?

SAP Commerce Cloud was designed to create an e-commerce platform, specifically a shopping website. I have been working in the cart, checkout, and payments journey, using the accelerator storefront,...

See all answers

What is your experience regarding pricing and costs for SAP Hybris Commerce?

My experience with pricing, setup costs, and licensing for SAP Commerce Cloud has been significant; only a global company can typically afford Hybris. Many clients share discomfort with revenue-dep...

See all answers

Comparisons

Adobe Commerce vs Salesforce Commerce Cloud

Compared 15% of the time

Shopify vs Salesforce Commerce Cloud

Compared 11% of the time

Bigcommerce vs Salesforce Commerce Cloud

Compared 7% of the time

Aptos Retail vs Salesforce Commerce Cloud

Compared 6% of the time

commercetools vs Salesforce Commerce Cloud

Compared 5% of the time

More Salesforce Commerce Cloud Competitors

Adobe Commerce vs SAP Commerce Cloud

Compared 8% of the time

Virtustream xStream vs SAP Commerce Cloud

Compared 6% of the time

Shopify vs SAP Commerce Cloud

Compared 5% of the time

HCL Digital Commerce vs SAP Commerce Cloud

Compared 5% of the time

Oracle ATG vs SAP Commerce Cloud

Compared 5% of the time

More SAP Commerce Cloud Competitors

Product Reports

Buyer's Guide

Salesforce Commerce Cloud

October 2026

Download Salesforce Commerce Cloud product report

Buyer's Guide

SAP Commerce Cloud

October 2026

Download SAP Commerce Cloud product report

Also Known As

Demandware

SAP Hybris Commerce, Hybris, SAP Hybris on AWS

Overview

Salesforce Commerce Cloud offers frequent updates, ease of use, and robust personalization. It enhances the e-commerce experience with seamless integration, multi-currency and multi-language support, simplifying operations without needing extensive additional solutions.

Salesforce Commerce Cloud streamlines e-commerce operations by integrating with third-party systems and providing customizable processes. Despite its strengths in personalization and frequent updates, support enhancements and better ERP integration are needed. Challenges like data storage limits, complex customization, and a steep learning curve for new users highlight areas for improvement. AI features and improved marketing services could add value. It's mainly used for reporting, client onboarding, and B2B/B2C interactions, offering customizable pricing, billing integration, and omnichannel strategies.

What are the most important features?

Frequent Updates: Ensures the platform remains current.
Ease of Use: Simplifies e-commerce management.
Personalization: Offers robust customization capabilities.
Seamless Integration: Integrates smoothly with third-party systems.
Multi-currency and Multi-language Support: Facilitates international operations.

What benefits and ROI should users look for?

Process Improvement: Streamlines e-commerce operations.
Comprehensive Experience: Reduces the need for additional solutions.
Automation: Enhances marketing and reporting tasks.
Customization: Adapts to diverse business needs.
Scalability: Supports business growth with flexible features.

Salesforce Commerce Cloud is implemented across industries to optimize retail operations and enhance customer engagement. Retailers use it for lead management, opportunity tracking, and business intelligence. It's integral in forming omnichannel strategies and automating CRM and marketing tasks, ensuring efficient online retail operations.

Salesforce

SAP Commerce Cloud offers robust e-commerce solutions, integrating seamlessly with ERP systems, providing multi-channel and multinational support, and fast deployment, easing the creation and management of online platforms.

SAP Commerce Cloud is renowned for its formidable integration capabilities, catering to both B2B and B2C e-commerce needs. With a focus on reducing time-to-market, it centralizes content management and processes while providing a powerful promotion engine and robust checkout processes. The platform affords flexibility and security, with user-friendly dashboards and extensive out-of-the-box functionalities. It manages high loads efficiently and allows agile deployment across cloud-based infrastructures. Despite these strengths, the platform's performance is sometimes hindered by complex customizations and a cumbersome architecture. Users may find high costs and limited payment integrations challenging, with a need for improved mobile application support.

What are the main features of SAP Commerce Cloud?

Integration Capabilities: Seamless ERP and multi-channel support.
Centralized Processes: Unified content and process management.
Promotion Engine: Advanced promotional management features.
Customizable Interfaces: Tailored user experiences for diverse needs.
Robust Checkout: Efficient and secure checkout processes.

What benefits and ROI should users expect?

Reduced Time-to-Market: Faster deployment and adaptations.
User-Friendly Dashboards: Intuitive navigation and operations.
Extensive Functionality: Comprehensive out-of-the-box solutions.
Multi-National Support: Easily adaptable for global operations.
High Load Management: Capable of handling substantial traffic.

In sectors like retail and luxury goods, SAP Commerce Cloud supports e-commerce solution building and management, with users leveraging it for product content management and customer experience monitoring. The platform enables businesses to integrate technologies such as AWS and Node.js, as well as Angular front-end migrations, aiding in both online sales and marketing strategies.

SAP

Sample Customers

Adidas, Amercian Golf, Brooks, Browns, Burton, Butlers, Clarins Paris, ColeHaan, Columbia, Converse, Deckers, Hurley, Kate Spade, Labelux, Lacoste, Lush, Mothercare

NHS 24

Buyer's Guide

SAP Commerce Cloud vs. Salesforce Commerce Cloud

November 2026

Free Report: SAP Commerce Cloud vs. Salesforce Commerce Cloud

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