Salesforce Commerce Cloud vs Shopify comparison

Salesforce Commerce Cloud

Read 12 Shopify reviews

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Executive SummaryUpdated on Feb 2, 2025

Salesforce Commerce Cloud and Shopify compete in the e-commerce sector. Shopify is often preferred for its straightforward scalability, while Salesforce Commerce Cloud is favored by larger enterprises for its integration abilities.

Features: Salesforce Commerce Cloud offers integration with third-party systems, extensive support for mobile devices, and AI-driven personalization. Shopify provides an easy-to-use dashboard, strong SEO capabilities, and seamless hosting with built-in security features.

Room for Improvement: Salesforce Commerce Cloud could enhance its user interface to compete with Shopify's ease of use, simplify its initial setup process, and offer more competitive pricing for smaller businesses. Shopify could improve its customization options for larger enterprises, provide more advanced analytics, and enhance support for more complex e-commerce needs.

Ease of Deployment and Customer Service: Shopify allows for fast deployment with outstanding customer support suited for quick implementation. Salesforce Commerce Cloud, while more complex to deploy, provides comprehensive customer support and technical assistance tailored for detailed enterprise requirements.

Pricing and ROI: Salesforce Commerce Cloud involves higher setup costs, potentially yielding significant ROI for large-scale operations through its custom solutions. Shopify offers competitive pricing with lower initial costs, providing a clear path to ROI, especially suitable for smaller enterprises or straightforward business needs.

To learn more, read our detailed Salesforce Commerce Cloud vs. Shopify Report (Updated: November 2026).

Salesforce Commerce Cloud vs. Shopify

November 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Salesforce Commerce Cloud

Ranking in eCommerce Platforms

2nd

Average Rating

7.8

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Shopify

Ranking in eCommerce Platforms

5th

Average Rating

8.6

Reviews Sentiment

5.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2026, in the eCommerce Platforms category, the mindshare of Salesforce Commerce Cloud is 4.1%, down from 9.8% compared to the previous year. The mindshare of Shopify is 4.8%, down from 7.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

eCommerce Platforms Mindshare Distribution
Product	Mindshare (%)
Salesforce Commerce Cloud	4.1%
Shopify	4.8%
Other	91.1%

eCommerce Platforms

Featured Reviews

Deena Dayalan K

Global Leader Application Operations & Operational Excellence at a manufacturing company with 10,001+ employees

Unified commerce platform has streamlined direct sales and integrated promotions and billing

One of the most valuable features in Salesforce Commerce Cloud is that it helps me avoid storing credit card information, with a vault function taken care of. Salesforce provides this vault feature, enabling me to bill my D2C customers directly and also feeding data into my Marketing Cloud and Services Cloud. For visibility features in Salesforce Commerce Cloud, I might need to schedule a separate meeting as I can only share certain levels of information. Experience-wise, it is very good; the platform helps identify promotional opportunities and integrates well with Salesforce's Trade Promotion Management. The main benefits Salesforce Commerce Cloud provides are significant process improvements. If we did not have it, I would need to establish a separate D2C portal such as Magento Commerce and integrate with Salesforce for some data. Having Salesforce Commerce Cloud is essential as it integrates very quickly and is part of the entire ecosystem.

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WimVanhoorne

Enterprise Architect at BESIX

Connecting web sales with existing operations has improved, but layout and integration need work

The most valuable features in Shopify are the ease of integration. The downside is that the layout is not adaptable as someone would expect. For some customers, Shopify is not a viable option because it is not adaptable enough. Adaptability is mostly related to the layout and specific things related to the business branch. I have not been a partner or reseller of Shopify. I belong to a company that delivers architects who help customers find the best product and support them in implementation. In many cases, it is not only software that needs to be installed; organizations also need to adapt. For instance, if you really want to sell through the web, you need to be capable of setting up an organization to deliver products the next day or faster. Many organizations are not capable of doing this, so they need to change procedures in their warehouses and sales operations. It is not only about the software.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"For everything that we have used this solution for, we have had the best experience."

"We use this solution for general CRM use cases including capturing the regular customer lifecycle, opportunities, accounts and managing leads."

"I believe Salesforce Commerce Cloud is better than Microsoft; it is a more comprehensive solution."

"I have found the list creation and dashboard customization features valuable."

"Stability-wise, I rate the solution a nine out of ten...Scalability-wise, I rate the solution a nine out of ten."

"The most valuable feature of Salesforce Commerce Cloud is the frequent updates. There will be a significant increase in the look and feel. You will be using the solution and think you might want a new feature to be added and then when they release the next release it is there. There are constantly improving the solution."

"I like the dashboard which provides centralized access to all management, policies, rules, etc."

"The ease of customization is valuable."

More Salesforce Commerce Cloud pros

"If you have a physical business, like a shop on the street, and you want to take it online but don't know how to do it, you have a couple of options. You could contact a developer or set up an account on Shopify and create your online store there."

"When compared to all of the above solutions, Shopify is the fastest, easiest to use, the most secure, and it features the best customer support."

"The product has a few free-to-use features. It is easy to navigate and has good visuals as well."

"For the initial setup phase, many online tutorials are available, making the process easy."

"It has a brilliant inventory system to help you manage your store."

"Shopify is easy to start and has an intuitive onboarding process for customers."

"I would absolutely recommend Shopify to others."

"The most valuable feature of Shopify is its ease of use, as I do not need to integrate different services from different platforms, because Shopify makes it easier to have everything on one platform."

More Shopify pros

Cons

"The extensibility of end-to-end lifecycle management for an order can be enhanced."

"There is space to have better communication with other kinds of platforms."

"Being able to customize everything in general to our specific needs would be pretty awesome."

"Four years ago, we linked Salesforce Commerce Cloud with Outlook, and this was a nightmare because a contact in 20 opportunities is a common scenario."

"Salesforce Commerce Cloud should integrate more seamlessly with various systems, providing full order tracking from entry to delivery."

"The back office of Salesforce could be more user-friendly."

"If you have followed the best practices you will not have a problem, however you are allowed to change the caching for different pages and that may cause a lot of problems with the performance."

"The dashboards for this solution could be improved."

More Salesforce Commerce Cloud cons

"The pricing plan is in need of improvement."

"A mobile app for end users should be integrated along with Shopify, rather than as an add-on product."

"Many of our clients complain because Shopify is costly and not an open-source."

"For some customers, Shopify is not a viable option because it is not adaptable enough."

"I have many clients that want to sell their products to the wholesale market, and Shopify currently does not have that kind of feature."

"The order processing and saving of the changes for the product should have automatic functioning."

"Shopify users pay a higher commission as they scale."

"I would like to see a feature that allows us to access all of the platforms in Shopify, like Facebook and Instagram messages, so we can easily reply to connect to our customers."

More Shopify cons

Pricing and Cost Advice

"The product is expensive."

"I think price-wise, it's a little bit expensive. It can be made cheaper for smaller businesses. I understand that for larger businesses, it can be a payable amount. But for medium to smaller, it is kind of costly, and it might be difficult for them to pay."

"Initially when we installed Salesforce, we thought that it was a bit pricey, but I think for the value that we're getting, it’s suitable."

"I don't know how much the solution costs per user, but I know it's our biggest cost in the company."

"There are no significant upfront license costs."

"The licensing of Salesforce Commerce Cloud is something that will depend on the customer's usability. For us as a company, we are in a position where we will be paying the premium for licensing. If we go to the customer who is seeking a B2C solution quickly, we will definitely look at the pricing when it comes to the user base and receive good discounts. Discount is something that depends on the volume and that is where we need to work on. It is a little sensitive market when it comes to licensing procurement. There are some good competitors."

"The pricing is fairly reasonable."

"Salesforce is not a cheap solution."

More Salesforce Commerce Cloud pricing and cost advice

"The tool's pricing depends on how big your online store is."

"The pricing of the solution is economical. The enterprise version is more expensive, however, we do not use it. We pay for the license on a monthly basis and there are payment gateway charges associated with transactions, typically around two percent or as applicable."

"This is the only platform to enforce its own transaction fee unless you use Shopify Payments Content, which doesn’t automatically reformat when you switch themes."

"They have various plans including ones that are priced at $29 per month, $79 per month, and can go up to $300 per month."

"Depending on the client's requirements, they can choose either the basic plan or the premium plan."

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Top Industries

By visitors reading reviews

Financial Services Firm

10%

Manufacturing Company

10%

Construction Company

10%

Outsourcing Company

12%

Comms Service Provider

10%

Manufacturing Company

10%

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	15
Midsize Enterprise	8
Large Enterprise	11

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	1
Large Enterprise	3

Questions from the Community

What is your experience regarding pricing and costs for Salesforce Commerce Cloud?

I am not involved in the pricing or licensing details, so I cannot provide specific insights into the setup costs.

What needs improvement with Salesforce Commerce Cloud?

If Salesforce Commerce Cloud could incorporate features such as Product Data Management and Customer Data Platform internally, it would benefit large customers such as us, reducing reliance on mult...

What is your primary use case for Salesforce Commerce Cloud?

Salesforce Commerce Cloud's main use case is D2C and B2C, focusing on direct-to-customers. Salesforce Commerce Cloud's architecture is very effective for our channel partners, providing them a good...

What is your experience regarding pricing and costs for Shopify?

Regarding the price, it is reasonable.

What needs improvement with Shopify?

Regarding weaknesses in Shopify, I think that is a strong part. There are other things, but everything is specific and relies on a case-by-case basis. In general, if you do not use Shopify to integ...

What is your primary use case for Shopify?

I am most familiar with certain products at different times; some moments it is more one product and other moments it is another product. I work as an enterprise architect, usually connecting other...

Adobe Commerce vs Salesforce Commerce Cloud

Comparisons

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Compared 7% of the time

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Compared 6% of the time

commercetools vs Salesforce Commerce Cloud

Compared 5% of the time

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Adobe Commerce vs Shopify

Compared 9% of the time

SAP Commerce Cloud vs Shopify

Compared 6% of the time

Softline eCommerce Solution vs Shopify

Compared 5% of the time

Orckestra vs Shopify

Compared 5% of the time

Zoho Commerce vs Shopify

Compared 4% of the time

More Shopify Competitors

Product Reports

Salesforce Commerce Cloud

October 2026

Download Salesforce Commerce Cloud product report

Download Shopify product report

October 2026

Also Known As

Demandware

No data available

Overview

Salesforce Commerce Cloud offers frequent updates, ease of use, and robust personalization. It enhances the e-commerce experience with seamless integration, multi-currency and multi-language support, simplifying operations without needing extensive additional solutions.

Salesforce Commerce Cloud streamlines e-commerce operations by integrating with third-party systems and providing customizable processes. Despite its strengths in personalization and frequent updates, support enhancements and better ERP integration are needed. Challenges like data storage limits, complex customization, and a steep learning curve for new users highlight areas for improvement. AI features and improved marketing services could add value. It's mainly used for reporting, client onboarding, and B2B/B2C interactions, offering customizable pricing, billing integration, and omnichannel strategies.

What are the most important features?

Frequent Updates: Ensures the platform remains current.
Ease of Use: Simplifies e-commerce management.
Personalization: Offers robust customization capabilities.
Seamless Integration: Integrates smoothly with third-party systems.
Multi-currency and Multi-language Support: Facilitates international operations.

What benefits and ROI should users look for?

Process Improvement: Streamlines e-commerce operations.
Comprehensive Experience: Reduces the need for additional solutions.
Automation: Enhances marketing and reporting tasks.
Customization: Adapts to diverse business needs.
Scalability: Supports business growth with flexible features.

Salesforce Commerce Cloud is implemented across industries to optimize retail operations and enhance customer engagement. Retailers use it for lead management, opportunity tracking, and business intelligence. It's integral in forming omnichannel strategies and automating CRM and marketing tasks, ensuring efficient online retail operations.

Salesforce

Shopify provides an intuitive platform for setting up online stores without coding. It offers secure hosting, fast speeds, and seamless integration with applications and payment methods, simplifying e-commerce for users.

Shopify is renowned for its user-friendly approach, enabling businesses to launch online stores efficiently. Its customizable templates and robust SEO tools meet diverse business needs, enhancing inventory management and backend functionality. While generally accessible, some users seek improved customization and database access, better integration with financial tools, and expanded support for mobile apps. Shopify's widespread use includes scalable store setups popular with small to medium enterprises, facilitating quick launches with potent inbuilt features for retail management across marketplaces.

What are Shopify's top features?

Ease of Use: No coding required, simplifying store setup.
Secure Hosting: Reliable, fast, and secure.
SEO and Templates: Customizable designs with strong SEO capabilities.
App Integration: Seamless integration with third-party apps.
Inventory Management: Tools for inventory oversight.

What benefits do users experience with Shopify?

Scalable Growth: Support for expanding small to medium businesses.
Quick Market Entry: Fast set up for retail operations.
Sales Enhancements: Built-in tools for boosting sales on marketplaces.
User-Friendly Onboarding: Streamlined onboarding for all users.

In industries like retail and consumer goods, Shopify's flexibility and built-in e-commerce features make it popular for rapidly setting up customized online platforms. Businesses often integrate themes and payment gateways, enhancing customer experience with tailored branding elements across sites and social media channels.

Sample Customers

Adidas, Amercian Golf, Brooks, Browns, Burton, Butlers, Clarins Paris, ColeHaan, Columbia, Converse, Deckers, Hurley, Kate Spade, Labelux, Lacoste, Lush, Mothercare

RadioShack, Hawaiian Airlines, ThirdLove, Whistle, Essio Shower, Silk Therapeutics, Slack, Beamz Interactive, National Aquarium, GoNoodle, Toronto Life, FiftyThree