We performed a comparison between Salesforce Commerce Cloud and Shopify based on real PeerSpot user reviews.
Find out in this report how the two eCommerce Platforms solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I have found the list creation and dashboard customization features valuable."
"The solution is quite stable."
"Commerce Cloud's best features include sales service and cloud marketing."
"The filters are very useful, and easy to customize. it's very easy to operate."
"Salesforce offers the best features and functionality, which are developed and refined over many years to provide a highly customized e-commerce experience."
"The product is easy to use."
"There is a good community of developers for the platform."
"Stability-wise, I rate the solution a nine out of ten...Scalability-wise, I rate the solution a nine out of ten."
"The solution is highly customizable for our store’s e-commerce needs. We don't need to write any code as all the required features are already inbuilt. The front end can be easily customized. Moreover, this tool offers built-in integrations with payment gateway, messaging services like SMS and email, and logistics integration."
"Shopify provides an easy to use service at the backend that includes product upload, customer service, team settings, and team customization."
"The most valuable feature is its strong SEO capabilities."
"It has a brilliant inventory system to help you manage your store."
"For the initial setup phase, many online tutorials are available, making the process easy."
"The product has a few free-to-use features. It is easy to navigate and has good visuals as well."
"Shopify can be used without any coding knowledge."
"The dashboards for this solution could be improved."
"The connection with Marketing Cloud should be improved."
"There is space to have better communication with other kinds of platforms."
"This solution could be improved by providing additional artificial intelligence capabilities that are available out-of-the-box. It would be useful to have automatic forecasts using AI."
"The solution is expensive."
"Salesforce Commerce Cloud could improve overall customization. Having a template deployment would be a useful feature."
"There is always room for improvement with any solution."
"Pricing is a disadvantage because it is expensive."
"There are some areas where improvements could be made. Currently, the platform only supports three product variants, and having the option for more variants would be beneficial. Additionally, we have to rely on external plugins for reviews and ratings, which could be more convenient if they were built-in."
"The order processing and saving of the changes for the product should have automatic functioning."
"It could benefit from improving its user-friendliness for non-coders, perhaps by offering easier template-building options."
"If you consider an enterprise-level application with a lot of customization, Shopify can be problematic to use."
"Many of our clients complain because it's costly and not an open-source."
"I have many clients that want to sell their products to the wholesale market, and Shopify currently does not have that kind of feature."
"I would like to see a feature that allows us to access all of the platforms in Shopify, like Facebook and Instagram messages, so we can easily reply to connect to our customers."
Salesforce Commerce Cloud is ranked 1st in eCommerce Platforms with 27 reviews while Shopify is ranked 5th in eCommerce Platforms with 8 reviews. Salesforce Commerce Cloud is rated 7.8, while Shopify is rated 8.4. The top reviewer of Salesforce Commerce Cloud writes "User-friendly UI, stable, and scalable". On the other hand, the top reviewer of Shopify writes "A tool that helps businesses streamline their online sales processes". Salesforce Commerce Cloud is most compared with SAP Hybris Commerce, Adobe Commerce, Oracle ATG, HCL Digital Commerce and Aptos Retail, whereas Shopify is most compared with SAP Hybris Commerce, Adobe Commerce, Oracle ATG, Aptos Retail and Zoho Commerce. See our Salesforce Commerce Cloud vs. Shopify report.
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