Salesforce Commerce Cloud vs Shopify comparison

Salesforce Commerce Cloud

Read 12 Shopify reviews

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100% willing to recommend

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Executive SummaryUpdated on Feb 2, 2025

Salesforce Commerce Cloud and Shopify compete in the e-commerce sector. Shopify is often preferred for its straightforward scalability, while Salesforce Commerce Cloud is favored by larger enterprises for its integration abilities.

Features: Salesforce Commerce Cloud offers integration with third-party systems, extensive support for mobile devices, and AI-driven personalization. Shopify provides an easy-to-use dashboard, strong SEO capabilities, and seamless hosting with built-in security features.

Room for Improvement: Salesforce Commerce Cloud could enhance its user interface to compete with Shopify's ease of use, simplify its initial setup process, and offer more competitive pricing for smaller businesses. Shopify could improve its customization options for larger enterprises, provide more advanced analytics, and enhance support for more complex e-commerce needs.

Ease of Deployment and Customer Service: Shopify allows for fast deployment with outstanding customer support suited for quick implementation. Salesforce Commerce Cloud, while more complex to deploy, provides comprehensive customer support and technical assistance tailored for detailed enterprise requirements.

Pricing and ROI: Salesforce Commerce Cloud involves higher setup costs, potentially yielding significant ROI for large-scale operations through its custom solutions. Shopify offers competitive pricing with lower initial costs, providing a clear path to ROI, especially suitable for smaller enterprises or straightforward business needs.

To learn more, read our detailed Salesforce Commerce Cloud vs. Shopify Report (Updated: August 2026).

Salesforce Commerce Cloud vs. Shopify

August 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Salesforce Commerce Cloud

Ranking in eCommerce Platforms

1st

Average Rating

7.8

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Shopify

Ranking in eCommerce Platforms

5th

Average Rating

8.6

Reviews Sentiment

5.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2026, in the eCommerce Platforms category, the mindshare of Salesforce Commerce Cloud is 4.0%, down from 13.3% compared to the previous year. The mindshare of Shopify is 4.6%, down from 9.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

eCommerce Platforms Mindshare Distribution
Product	Mindshare (%)
Salesforce Commerce Cloud	4.0%
Shopify	4.6%
Other	91.4%

eCommerce Platforms

Featured Reviews

Deena Dayalan K

Global Leader Application Operations & Operational Excellence at a manufacturing company with 10,001+ employees

Unified commerce platform has streamlined direct sales and integrated promotions and billing

One of the most valuable features in Salesforce Commerce Cloud is that it helps me avoid storing credit card information, with a vault function taken care of. Salesforce provides this vault feature, enabling me to bill my D2C customers directly and also feeding data into my Marketing Cloud and Services Cloud. For visibility features in Salesforce Commerce Cloud, I might need to schedule a separate meeting as I can only share certain levels of information. Experience-wise, it is very good; the platform helps identify promotional opportunities and integrates well with Salesforce's Trade Promotion Management. The main benefits Salesforce Commerce Cloud provides are significant process improvements. If we did not have it, I would need to establish a separate D2C portal such as Magento Commerce and integrate with Salesforce for some data. Having Salesforce Commerce Cloud is essential as it integrates very quickly and is part of the entire ecosystem.

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WimVanhoorne

Enterprise Architect at BESIX

Connecting web sales with existing operations has improved, but layout and integration need work

The most valuable features in Shopify are the ease of integration. The downside is that the layout is not adaptable as someone would expect. For some customers, Shopify is not a viable option because it is not adaptable enough. Adaptability is mostly related to the layout and specific things related to the business branch. I have not been a partner or reseller of Shopify. I belong to a company that delivers architects who help customers find the best product and support them in implementation. In many cases, it is not only software that needs to be installed; organizations also need to adapt. For instance, if you really want to sell through the web, you need to be capable of setting up an organization to deliver products the next day or faster. Many organizations are not capable of doing this, so they need to change procedures in their warehouses and sales operations. It is not only about the software.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Ability to quickly add content and manage products along with associated web content easily."

"I find the reports to be the solution's most valuable feature."

"Salesforce Commerce Cloud offers a personalized experience tailored to each B2B client. It allows for easy customization according to specific customer needs. Additionally, once a customer finalizes a product with pricing, negotiations and settled prices can be logged into the transcript for future reference and reuse. These features make the platform highly adaptable and efficient, providing a seamless and customizable process tailored to individual preferences."

"The pipeline and lead management features are the most valuable."

"The main functionality I find valuable in Salesforce Commerce Cloud is the fact that it shares the same database as Service and Sales Cloud, which allows me to develop more quickly in terms of integration, because I already have all the accounts, contacts, leads, sales, and invoice data already on one platform, so I don't need to have many more integrations if I already have Salesforce as the core."

"Salesforce Commerce Cloud is highly scalable, allowing horizontal scaling with additional servers for expanded business regions."

"On a scale of one to ten I would love to give it a 10+."

"The simplicity in which you can document and analyze the data you put in is really valuable."

More Salesforce Commerce Cloud pros

"My advice for anybody who is considering Shopify is not to hesitate."

"The product has a few free-to-use features. It is easy to navigate and has good visuals as well."

"I would absolutely recommend Shopify to others."

"Shopify is the best eCommerce platform on the market today."

"For the initial setup phase, many online tutorials are available, making the process easy."

"Shopify provides an easy to use service at the backend that includes product upload, customer service, team settings, and team customization."

"Unless your needs are quite complex, this is the most affordable and immediate solution to taking your online business live without developer help."

"Shopify is easy to start and has an intuitive onboarding process for customers."

More Shopify pros

Cons

"As its code base is hidden, we have little scope for our own customization. We compulsorily have to go with the partners they have chosen."

"Salesforce Commerce Cloud could improve overall customization. Having a template deployment would be a useful feature."

"Salesforce's technical support is not as good as Elastic Path."

"Expensive!!!"

"For smaller companies, it is not going to work."

"One of the main points for improvement right now is still the user interface, the front end of Salesforce, because I only have one layout theme, which is the main B2B Commerce layout, while different vendors and competitors have multiple themes to choose from when implementing an e-commerce portal, so this is one of the main pain points for me."

"This solution could be improved by providing additional artificial intelligence capabilities that are available out-of-the-box. It would be useful to have automatic forecasts using AI."

"Multi-tenant infrastructure is a blessing and a curse."

More Salesforce Commerce Cloud cons

"For some customers, Shopify is not a viable option because it is not adaptable enough."

"There are some areas where improvements could be made. Currently, the platform only supports three product variants, and having the option for more variants would be beneficial. Additionally, we have to rely on external plugins for reviews and ratings, which could be more convenient if they were built-in."

"I have many clients that want to sell their products to the wholesale market, and Shopify currently does not have that kind of feature."

"Previously, Shopify had a limitation of 200 product variations, which posed a challenge for businesses with multiple product options like different colors and sizes. However, they have increased this limit to 1,000 variations, greatly improving the platform's functionality. Besides that, I don't see any major issues that need improvement."

"The pricing plan is in need of improvement."

"The formatting within the user interface has its limitations."

"If you consider an enterprise-level application with a lot of customization, Shopify can be problematic to use."

"Many of our clients complain because Shopify is costly and not an open-source."

More Shopify cons

Pricing and Cost Advice

"The pricing is fairly reasonable."

"I think price-wise, it's a little bit expensive. It can be made cheaper for smaller businesses. I understand that for larger businesses, it can be a payable amount. But for medium to smaller, it is kind of costly, and it might be difficult for them to pay."

"I don't know how much the solution costs per user, but I know it's our biggest cost in the company."

"There are no significant upfront license costs."

"The product is expensive."

"I give the price of the solution a three out of ten."

"The licensing works on a per-user basis."

"The licensing of Salesforce Commerce Cloud is something that will depend on the customer's usability. For us as a company, we are in a position where we will be paying the premium for licensing. If we go to the customer who is seeking a B2C solution quickly, we will definitely look at the pricing when it comes to the user base and receive good discounts. Discount is something that depends on the volume and that is where we need to work on. It is a little sensitive market when it comes to licensing procurement. There are some good competitors."

More Salesforce Commerce Cloud pricing and cost advice

"The pricing of the solution is economical. The enterprise version is more expensive, however, we do not use it. We pay for the license on a monthly basis and there are payment gateway charges associated with transactions, typically around two percent or as applicable."

"Depending on the client's requirements, they can choose either the basic plan or the premium plan."

"The tool's pricing depends on how big your online store is."

"This is the only platform to enforce its own transaction fee unless you use Shopify Payments Content, which doesn’t automatically reformat when you switch themes."

"They have various plans including ones that are priced at $29 per month, $79 per month, and can go up to $300 per month."

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Top Industries

By visitors reading reviews

Financial Services Firm

11%

Construction Company

11%

Manufacturing Company

10%

Computer Software Company

Financial Services Firm

12%

Outsourcing Company

10%

Media Company

10%

Construction Company

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	15
Midsize Enterprise	8
Large Enterprise	11

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	1
Large Enterprise	3

Questions from the Community

What is your experience regarding pricing and costs for Salesforce Commerce Cloud?

I am not involved in the pricing or licensing details, so I cannot provide specific insights into the setup costs.

What needs improvement with Salesforce Commerce Cloud?

If Salesforce Commerce Cloud could incorporate features such as Product Data Management and Customer Data Platform internally, it would benefit large customers such as us, reducing reliance on mult...

What is your primary use case for Salesforce Commerce Cloud?

Salesforce Commerce Cloud's main use case is D2C and B2C, focusing on direct-to-customers. Salesforce Commerce Cloud's architecture is very effective for our channel partners, providing them a good...

What is your experience regarding pricing and costs for Shopify?

Regarding the price, it is reasonable.

What needs improvement with Shopify?

Regarding weaknesses in Shopify, I think that is a strong part. There are other things, but everything is specific and relies on a case-by-case basis. In general, if you do not use Shopify to integ...

What is your primary use case for Shopify?

I am most familiar with certain products at different times; some moments it is more one product and other moments it is another product. I work as an enterprise architect, usually connecting other...

Adobe Commerce vs Salesforce Commerce Cloud

Comparisons

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Compared 15% of the time

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Compared 6% of the time

Aptos Retail vs Salesforce Commerce Cloud

Compared 5% of the time

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Adobe Commerce vs Shopify

Compared 10% of the time

SAP Commerce Cloud vs Shopify

Compared 8% of the time

Orckestra vs Shopify

Compared 5% of the time

Fabric Commerce Platform vs Shopify

Compared 5% of the time

Softline eCommerce Solution vs Shopify

Compared 4% of the time

More Shopify Competitors

Product Reports

Salesforce Commerce Cloud

July 2026

Download Salesforce Commerce Cloud product report

Download Shopify product report

July 2026

Also Known As

Demandware

No data available

Overview

Salesforce Commerce Cloud offers frequent updates, ease of use, and robust personalization. It enhances the e-commerce experience with seamless integration, multi-currency and multi-language support, simplifying operations without needing extensive additional solutions.

Salesforce Commerce Cloud streamlines e-commerce operations by integrating with third-party systems and providing customizable processes. Despite its strengths in personalization and frequent updates, support enhancements and better ERP integration are needed. Challenges like data storage limits, complex customization, and a steep learning curve for new users highlight areas for improvement. AI features and improved marketing services could add value. It's mainly used for reporting, client onboarding, and B2B/B2C interactions, offering customizable pricing, billing integration, and omnichannel strategies.

What are the most important features?

Frequent Updates: Ensures the platform remains current.
Ease of Use: Simplifies e-commerce management.
Personalization: Offers robust customization capabilities.
Seamless Integration: Integrates smoothly with third-party systems.
Multi-currency and Multi-language Support: Facilitates international operations.

What benefits and ROI should users look for?

Process Improvement: Streamlines e-commerce operations.
Comprehensive Experience: Reduces the need for additional solutions.
Automation: Enhances marketing and reporting tasks.
Customization: Adapts to diverse business needs.
Scalability: Supports business growth with flexible features.

Salesforce Commerce Cloud is implemented across industries to optimize retail operations and enhance customer engagement. Retailers use it for lead management, opportunity tracking, and business intelligence. It's integral in forming omnichannel strategies and automating CRM and marketing tasks, ensuring efficient online retail operations.

Salesforce

Shopify provides an intuitive platform for setting up online stores without coding. It offers secure hosting, fast speeds, and seamless integration with applications and payment methods, simplifying e-commerce for users.

Shopify is renowned for its user-friendly approach, enabling businesses to launch online stores efficiently. Its customizable templates and robust SEO tools meet diverse business needs, enhancing inventory management and backend functionality. While generally accessible, some users seek improved customization and database access, better integration with financial tools, and expanded support for mobile apps. Shopify's widespread use includes scalable store setups popular with small to medium enterprises, facilitating quick launches with potent inbuilt features for retail management across marketplaces.

What are Shopify's top features?

Ease of Use: No coding required, simplifying store setup.
Secure Hosting: Reliable, fast, and secure.
SEO and Templates: Customizable designs with strong SEO capabilities.
App Integration: Seamless integration with third-party apps.
Inventory Management: Tools for inventory oversight.

What benefits do users experience with Shopify?

Scalable Growth: Support for expanding small to medium businesses.
Quick Market Entry: Fast set up for retail operations.
Sales Enhancements: Built-in tools for boosting sales on marketplaces.
User-Friendly Onboarding: Streamlined onboarding for all users.

In industries like retail and consumer goods, Shopify's flexibility and built-in e-commerce features make it popular for rapidly setting up customized online platforms. Businesses often integrate themes and payment gateways, enhancing customer experience with tailored branding elements across sites and social media channels.

Sample Customers

Adidas, Amercian Golf, Brooks, Browns, Burton, Butlers, Clarins Paris, ColeHaan, Columbia, Converse, Deckers, Hurley, Kate Spade, Labelux, Lacoste, Lush, Mothercare

RadioShack, Hawaiian Airlines, ThirdLove, Whistle, Essio Shower, Silk Therapeutics, Slack, Beamz Interactive, National Aquarium, GoNoodle, Toronto Life, FiftyThree