Salesforce Commerce Cloud vs Shopify comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Salesforce Commerce Cloud
Ranking in eCommerce Platforms
1st
Average Rating
8.0
Number of Reviews
28
Ranking in other categories
No ranking in other categories
Shopify
Ranking in eCommerce Platforms
5th
Average Rating
8.4
Number of Reviews
8
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2024, in the eCommerce Platforms category, the mindshare of Salesforce Commerce Cloud is 14.2%, down from 16.5% compared to the previous year. The mindshare of Shopify is 6.5%, down from 9.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
eCommerce Platforms
Unique Categories:
No other categories found
No other categories found
 

Featured Reviews

AC
Nov 21, 2022
A stable solution that hasn't failed me once
I use it for tracking purposes as a CRM to track accounts and customers The company as a whole, I really don't know. For me specifically, the daily reminders help me with my day-to-day tasks. Being able to put in quick notes and chatter for a specific account helps me to stay organized. I have…
Ngozi Obi - PeerSpot reviewer
Sep 7, 2023
Scalable platform with easy-to-navigate interface
The product has a few free-to-use features. It is easy to navigate and has good visuals as well Shopify's most valuable feature is the product listing page. The order processing and saving of the changes for the product should have automatic functioning. At the moment, I have to go to the…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Not having to worry about maintaining one's own infrastructure."
"The conversion of opportunities and leads to accounts is one of the most valuable features."
"The solution gives very detailed information to track the progress of the opportunities, like the status of the opportunity and for how long you’ve been in touch with the customer for this opportunity."
"The features that are core to Salesforce including documentation and the variety of integrations available are most valuable."
"The most valuable feature of Salesforce Commerce Cloud is the frequent updates. There will be a significant increase in the look and feel. You will be using the solution and think you might want a new feature to be added and then when they release the next release it is there. There are constantly improving the solution."
"The product is easy to use."
"I have found the list creation and dashboard customization features valuable."
"The pipeline and lead management features are the most valuable."
"For the initial setup phase, many online tutorials are available, making the process easy."
"The product has a few free-to-use features. It is easy to navigate and has good visuals as well."
"Shopify provides an easy to use service at the backend that includes product upload, customer service, team settings, and team customization."
"The most valuable feature is its strong SEO capabilities."
"Shopify can be used without any coding knowledge."
"It has a brilliant inventory system to help you manage your store."
"The solution is highly customizable for our store’s e-commerce needs. We don't need to write any code as all the required features are already inbuilt. The front end can be easily customized. Moreover, this tool offers built-in integrations with payment gateway, messaging services like SMS and email, and logistics integration."
 

Cons

"In terms of application performance, it could be a bit quicker."
"There could be more product integration in the ERP space."
"In the next release, Commerce Cloud should add CRM dashboards."
"This solution could be improved by providing additional artificial intelligence capabilities that are available out-of-the-box. It would be useful to have automatic forecasts using AI."
"Multi-tenant infrastructure is a blessing and a curse."
"We would like more interaction from Salesforce about new versions."
"There is space to have better communication with other kinds of platforms."
"Salesforce Commerce Cloud could improve overall customization. Having a template deployment would be a useful feature."
"If you consider an enterprise-level application with a lot of customization, Shopify can be problematic to use."
"I have many clients that want to sell their products to the wholesale market, and Shopify currently does not have that kind of feature."
"Many of our clients complain because it's costly and not an open-source."
"It could benefit from improving its user-friendliness for non-coders, perhaps by offering easier template-building options."
"I would like to see a feature that allows us to access all of the platforms in Shopify, like Facebook and Instagram messages, so we can easily reply to connect to our customers."
"The order processing and saving of the changes for the product should have automatic functioning."
"There are some areas where improvements could be made. Currently, the platform only supports three product variants, and having the option for more variants would be beneficial. Additionally, we have to rely on external plugins for reviews and ratings, which could be more convenient if they were built-in."
 

Pricing and Cost Advice

"There are no significant upfront license costs."
"Salesforce is not a cheap solution."
"I don't know how much the solution costs per user, but I know it's our biggest cost in the company."
"The pricing is fairly reasonable."
"The licensing works on a per-user basis."
"The licensing of Salesforce Commerce Cloud is something that will depend on the customer's usability. For us as a company, we are in a position where we will be paying the premium for licensing. If we go to the customer who is seeking a B2C solution quickly, we will definitely look at the pricing when it comes to the user base and receive good discounts. Discount is something that depends on the volume and that is where we need to work on. It is a little sensitive market when it comes to licensing procurement. There are some good competitors."
"I give the price of the solution a three out of ten."
"The product is expensive."
"The pricing of the solution is economical. The enterprise version is more expensive, however, we do not use it. We pay for the license on a monthly basis and there are payment gateway charges associated with transactions, typically around two percent or as applicable."
"This is the only platform to enforce its own transaction fee unless you use Shopify Payments Content, which doesn’t automatically reformat when you switch themes."
"Depending on the client's requirements, they can choose either the basic plan or the premium plan."
"They have various plans including ones that are priced at $29 per month, $79 per month, and can go up to $300 per month."
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Top Industries

By visitors reading reviews
Educational Organization
57%
Computer Software Company
7%
Retailer
4%
Manufacturing Company
3%
Educational Organization
55%
Computer Software Company
9%
Retailer
5%
Manufacturing Company
4%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Salesforce Commerce Cloud?
We need to analyze the usage scenario for Salesforce Commerce Cloud, determining the number of users who will require access to both Salesforce and Commerce Cloud licenses and the number of adminis...
What needs improvement with Salesforce Commerce Cloud?
Salesforce Commerce Cloud is a cloud-based multi-tenant platform. Customizing the application requires a significant level of technical expertise, particularly in native Lightning Web Components de...
What do you like most about Shopify?
For the initial setup phase, many online tutorials are available, making the process easy.
What is your experience regarding pricing and costs for Shopify?
Shopify does not have a traditional licensing fee; instead, it operates on a subscription-based model. The cost depends on the specific plan you choose, and it can vary significantly. This cost can...
What needs improvement with Shopify?
Shopify provides you with limited options when it comes to customization. In general, there is a limit to customization in the solution. If you consider an enterprise-level application with a lot o...
 

Also Known As

Demandware
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Overview

 

Sample Customers

Adidas, Amercian Golf, Brooks, Browns, Burton, Butlers, Clarins Paris, ColeHaan, Columbia, Converse, Deckers, Hurley, Kate Spade, Labelux, Lacoste, Lush, Mothercare
RadioShack, Hawaiian Airlines, ThirdLove, Whistle, Essio Shower, Silk Therapeutics, Slack, Beamz Interactive, National Aquarium, GoNoodle, Toronto Life, FiftyThree
Find out what your peers are saying about Salesforce Commerce Cloud vs. Shopify and other solutions. Updated: June 2024.
789,291 professionals have used our research since 2012.