Salesforce Commerce Cloud vs Shopify comparison

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Salesforce Logo
5,578 views|3,148 comparisons
87% willing to recommend
Shopify Logo
2,266 views|1,646 comparisons
100% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Salesforce Commerce Cloud and Shopify based on real PeerSpot user reviews.

Find out in this report how the two eCommerce Platforms solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Salesforce Commerce Cloud vs. Shopify Report (Updated: May 2024).
771,346 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The solution gives very detailed information to track the progress of the opportunities, like the status of the opportunity and for how long you’ve been in touch with the customer for this opportunity.""​Ability to quickly add content and manage products along with associated web content easily.""I have found the list creation and dashboard customization features valuable.""There is a good community of developers for the platform.""I wouldn't say they have artificial intelligence, as it's not really AI, however, the data analysis that they provide to you is good.""The ease of customization is valuable.""Commerce Cloud's best features include sales service and cloud marketing.""The solution is quite stable."

More Salesforce Commerce Cloud Pros →

"Shopify provides an easy to use service at the backend that includes product upload, customer service, team settings, and team customization.""The solution is highly customizable for our store’s e-commerce needs. We don't need to write any code as all the required features are already inbuilt. The front end can be easily customized. Moreover, this tool offers built-in integrations with payment gateway, messaging services like SMS and email, and logistics integration.""For the initial setup phase, many online tutorials are available, making the process easy.""Shopify can be used without any coding knowledge.""The most valuable feature is its strong SEO capabilities.""The product has a few free-to-use features. It is easy to navigate and has good visuals as well.""It has a brilliant inventory system to help you manage your store."

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Cons
"The connection with Marketing Cloud should be improved.""In the next release, Commerce Cloud should add CRM dashboards.""Pricing is a disadvantage because it is expensive.""Needs better access to code and customizability of the solution.""The dashboards for this solution could be improved.""Salesforce's technical support is not as good as Elastic Path.""Multi-tenant infrastructure is a blessing and a curse.""This solution could be improved by providing additional artificial intelligence capabilities that are available out-of-the-box. It would be useful to have automatic forecasts using AI."

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"There are some areas where improvements could be made. Currently, the platform only supports three product variants, and having the option for more variants would be beneficial. Additionally, we have to rely on external plugins for reviews and ratings, which could be more convenient if they were built-in.""It could benefit from improving its user-friendliness for non-coders, perhaps by offering easier template-building options.""If you consider an enterprise-level application with a lot of customization, Shopify can be problematic to use.""Many of our clients complain because it's costly and not an open-source.""The order processing and saving of the changes for the product should have automatic functioning.""I would like to see a feature that allows us to access all of the platforms in Shopify, like Facebook and Instagram messages, so we can easily reply to connect to our customers.""I have many clients that want to sell their products to the wholesale market, and Shopify currently does not have that kind of feature."

More Shopify Cons →

Pricing and Cost Advice
  • "There are no significant upfront license costs."
  • "Initially when we installed Salesforce, we thought that it was a bit pricey, but I think for the value that we're getting, it’s suitable."
  • "The licensing works on a per-user basis."
  • "Salesforce is not a cheap solution."
  • "The licensing of Salesforce Commerce Cloud is something that will depend on the customer's usability. For us as a company, we are in a position where we will be paying the premium for licensing. If we go to the customer who is seeking a B2C solution quickly, we will definitely look at the pricing when it comes to the user base and receive good discounts. Discount is something that depends on the volume and that is where we need to work on. It is a little sensitive market when it comes to licensing procurement. There are some good competitors."
  • "The pricing is fairly reasonable."
  • "I don't know how much the solution costs per user, but I know it's our biggest cost in the company."
  • "I give the price of the solution a three out of ten."
  • More Salesforce Commerce Cloud Pricing and Cost Advice →

  • "This is the only platform to enforce its own transaction fee unless you use Shopify Payments Content, which doesn’t automatically reformat when you switch themes."
  • "Depending on the client's requirements, they can choose either the basic plan or the premium plan."
  • "They have various plans including ones that are priced at $29 per month, $79 per month, and can go up to $300 per month."
  • "The pricing of the solution is economical. The enterprise version is more expensive, however, we do not use it. We pay for the license on a monthly basis and there are payment gateway charges associated with transactions, typically around two percent or as applicable."
  • More Shopify Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:There could be more product integration in the ERP space, similar to SAP and Aruba. They could develop this feature by taking advantage of their robust ecosystem.
    Top Answer:For the initial setup phase, many online tutorials are available, making the process easy.
    Top Answer:Shopify does not have a traditional licensing fee; instead, it operates on a subscription-based model. The cost depends on the specific plan you choose, and it can vary significantly. This cost can… more »
    Top Answer:Shopify provides you with limited options when it comes to customization. In general, there is a limit to customization in the solution. If you consider an enterprise-level application with a lot of… more »
    Ranking
    1st
    out of 73 in eCommerce Platforms
    Views
    5,578
    Comparisons
    3,148
    Reviews
    12
    Average Words per Review
    514
    Rating
    8.3
    5th
    out of 73 in eCommerce Platforms
    Views
    2,266
    Comparisons
    1,646
    Reviews
    3
    Average Words per Review
    507
    Rating
    8.0
    Comparisons
    Also Known As
    Demandware
    Learn More
    Shopify
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    Overview

    Salesforce Commerce Cloud is a cloud-based, agile, scalable, and secure eCommerce platform designed to create a seamless customer experience and help your organization drive sales, convert more customers, and increase productivity and engagement. Salesforce Commerce Cloud is a part of Salesforce Digital 360, an integrated platform allowing you to sell and engage with your audience across digital channels.

    Salesforce Commerce Cloud Features

    Salesforce Commerce Cloud has many valuable key features. Some of the most useful ones include:

    • Commerce cloud digital
    • Storefront reference architecture
    • Commerce cloud endless aisle
    • Commerce portals
    • Order management
    • Commerce platform

    Salesforce Commerce Cloud Benefits

    There are several benefits to implementing Salesforce Commerce Cloud. Some of the biggest advantages the solution offers include:

    • Scalability: Salesforce Commerce Cloud makes it easy for you to seamlessly scale and handle traffic spikes, along with any other unforeseen events.
    • Unified commerce: You can benefit by connecting the customer’s entire shopping experience via digital channels – from marketing to successful purchase and retention campaigns. In addition, you can personalize a customer’s journey to add relevant product recommendations.
    • Mobile optimization: Salesforce Commerce Cloud takes a mobile-first approach, providing a mobile-optimized eCommerce store with a user-friendly interface to attract and retain customers in order to make their shopping experience pleasant and friction-free.

    Reviews from Real Users

    Below are some reviews and helpful feedback written by PeerSpot users currently using the Salesforce Commerce Cloud solution.

    A Senior Consultant at a computer software company comments, “The most valuable feature is the lead matrix that Commerce provides, which helps us to filter out the leads. It also filters out the companies that are right for us and need to target. The visualization is very good. It's not confusing. If you are doing an analysis on your Commerce, It's very easy. The filters are very useful and easy to customize. It's very easy to operate. The user-friendly interface is better when compared with other CRMs. For everything that we have used this solution for, we have had the best experience.”

    PeerSpot user Syed B., Salesforce Solution Architect at Systems Limited, says, "It has a customizable checkout experience, customizable homepage, everything can be customized. The stability is very, very high. SFCC is a leader in the world."

    Divs C., Salesforce Solutions Architect at Kcloud Technologies, mentions, “Salesforce offers the best features and functionality which are developed and refined over many years to provide a highly customized e-commerce experience. It is mostly for clients who are more into e-commerce, so they go for the Salesforce Commerce Cloud because, the best part is, you don't have to develop everything from scratch. Salesforce Commerce Cloud has seamless upgrades. Since the platform is SaaS, Salesforce continuously rolls out many new features in the background. These are available through an administration panel and often with minimal or no technical intervention needed on the client-side.”

    Joaquin A., Salesforce Programmer at Freelancer, explains, “Multi Language support means that this product will operate in English, Chinese, or whatever language is required. The translation feature is available, depending on the region, and it is quite useful for me as well as my customers. The development capabilities are very powerful, which is what my customers know and why they buy this product instead of something else. There is a good community of developers for the platform. With respect to customizability, you can do whatever you want. You can integrate with other solutions and put everything in one place.”


    Shopify is an easy to use, fast, and secure eCommerce platform. Its CMS platform comes with several dynamic and useful features to help users create and manage their websites. The solution’s high-end security features, insightful analytics, user-friendly interface, and vast range of third-party integrations makes it one of the top platforms in the market.

    Shopify Features

    Shopify has many valuable key features. Some of the most useful ones include:

    • Customizable templates
    • Shopify POS
    • Out-of-the-box SEO tools
    • Shopify dropshipping
    • Shopify analytics
    • Abandoned cart reminders
    • App store

    Shopify Benefits

    There are several benefits to implementing Shopify. Some of the biggest advantages the solution offers include:

    • Better security: Because Shopify provides 256-bits SSL Certification to every website and is Level-1 PCI Compliant, you have guaranteed security that ensures the complete safety of sensitive customer information, including credit card details, phone numbers, email IDs, home addresses, etc.
    • Personalization options: Because Shopify is a very versatile platform, it provides several different built-in tools and options that allow you to personalize your website according to your specific needs and requirements. In addition to being able to customize website themes, users can offer customers personalized coupons, sale notifications, different shipping options, and payment methods.
    • Smartphone compatibility: Shopify is compatible with smartphones and other mobile devices, making it easy for users to design, host, and manage websites.
    • User-friendly interface: The platform’s functionalities are easy to understand because Shopify comes with a very easy-to-use user interface.
    • Fast loading speed: Shopify is designed with robust and optimized hardware to enable fast loading speeds so websites can load in seconds.
    • Free 24/7 customer service: Another advantage of Shopify is that it provides customer service around the clock. They have community forums, chat, and voice support services available for their clients to help them resolve issues quickly. Shopify also has a vast database of FAQs.
    • Thousands of applications: Shopify has its own app store so users can choose from thousands of applications to add new features to their eCommerce store. The app store also enables the content management system to be lightweight and provides desired features to its customers.

    Reviews from Real Users

    Below are some reviews and helpful feedback written by PeerSpot users currently using the Shopify solution.

    Badrilal P., Shopify Developer at Freelance, says, “Shopify can be used without any coding knowledge; just drag and drop and configuring, those are the basics. It's a great solution for people who are in the initial phase of their business. They can use it to easily set up a store that includes product info, product pricing, add to cart, payment methods, gateway integration, menus, contact us forms, and inquiry forms. Anyone can set those features up in one day using Shopify. That's a huge benefit for our customers.”

    PeerSpot user Tushar K., Co-founder at Dotmagic Infotech/Shopify Expert at Dotmagic Infotech, mentions, “The most valuable features are the core structure and backend structure. Our clients are easily able to manage their sites at the backend. Shopify provides an easy to use service at the backend that includes product upload, customer service, team settings, and team customization. It is all very easy to handle.”

    Sample Customers
    Adidas, Amercian Golf, Brooks, Browns, Burton, Butlers, Clarins Paris, ColeHaan, Columbia, Converse, Deckers, Hurley, Kate Spade, Labelux, Lacoste, Lush, Mothercare
    RadioShack, Hawaiian Airlines, ThirdLove, Whistle, Essio Shower, Silk Therapeutics, Slack, Beamz Interactive, National Aquarium, GoNoodle, Toronto Life, FiftyThree
    Top Industries
    REVIEWERS
    Computer Software Company44%
    Comms Service Provider22%
    Retailer11%
    Non Tech Company11%
    VISITORS READING REVIEWS
    Educational Organization56%
    Computer Software Company8%
    Retailer4%
    Manufacturing Company3%
    VISITORS READING REVIEWS
    Educational Organization55%
    Computer Software Company9%
    Retailer5%
    Manufacturing Company4%
    Company Size
    REVIEWERS
    Small Business46%
    Midsize Enterprise21%
    Large Enterprise32%
    VISITORS READING REVIEWS
    Small Business11%
    Midsize Enterprise59%
    Large Enterprise30%
    REVIEWERS
    Small Business75%
    Midsize Enterprise13%
    Large Enterprise13%
    VISITORS READING REVIEWS
    Small Business14%
    Midsize Enterprise59%
    Large Enterprise27%
    Buyer's Guide
    Salesforce Commerce Cloud vs. Shopify
    May 2024
    Find out what your peers are saying about Salesforce Commerce Cloud vs. Shopify and other solutions. Updated: May 2024.
    771,346 professionals have used our research since 2012.

    Salesforce Commerce Cloud is ranked 1st in eCommerce Platforms with 27 reviews while Shopify is ranked 5th in eCommerce Platforms with 8 reviews. Salesforce Commerce Cloud is rated 7.8, while Shopify is rated 8.4. The top reviewer of Salesforce Commerce Cloud writes "User-friendly UI, stable, and scalable". On the other hand, the top reviewer of Shopify writes "A tool that helps businesses streamline their online sales processes". Salesforce Commerce Cloud is most compared with SAP Commerce Cloud, Adobe Commerce, Oracle ATG, HCL Digital Commerce and Sana Commerce, whereas Shopify is most compared with SAP Commerce Cloud, Adobe Commerce, Oracle ATG, Zoho Commerce and Fabric Commerce Platform. See our Salesforce Commerce Cloud vs. Shopify report.

    See our list of best eCommerce Platforms vendors.

    We monitor all eCommerce Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.