Bigcommerce vs Salesforce Commerce Cloud comparison

Why PeerSpot?

Bigcommerce and Salesforce are both solutions in the eCommerce Platforms category. Bigcommerce is ranked #12, while Salesforce is ranked #1 with an average rating of 8.2. Bigcommerce holds a 1.5% mindshare in P, compared to Salesforce’s 3.8% mindshare. Additionally, 100% of Bigcommerce users are willing to recommend the solution, compared to 90% of Salesforce users who would recommend it.

Bigcommerce

Read 1 Bigcommerce review

1,244 Views
1,232 Comparison Views

100% willing to recommend

Salesforce Commerce Cloud

Read 33 Salesforce Commerce Cloud reviews

4,772 Views
4,724 Comparison Views

90% willing to recommend

Bigcommerce

Salesforce Commerce Cloud

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Bigcommerce and Salesforce Commerce Cloud based on real PeerSpot user reviews.

Find out what your peers are saying about Salesforce, Adobe, commercetools and others in eCommerce Platforms.

To learn more, read our detailed eCommerce Platforms Report (Updated: September 2026).

Buyer's Guide

eCommerce Platforms

September 2026

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Helped 914,262 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Bigcommerce

Ranking in eCommerce Platforms

12th

Average Rating

10.0

Reviews Sentiment

9.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Salesforce Commerce Cloud

Ranking in eCommerce Platforms

1st

Average Rating

7.8

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of September 2026, in the eCommerce Platforms category, the mindshare of Bigcommerce is 1.5%, down from 1.8% compared to the previous year. The mindshare of Salesforce Commerce Cloud is 3.8%, down from 12.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

eCommerce Platforms Mindshare Distribution
Product	Mindshare (%)
Salesforce Commerce Cloud	3.8%
Bigcommerce	1.5%
Other	94.7%

eCommerce Platforms

Featured Reviews

Joe Palko

Business Management Consultant at Your Store Wizards

Easy to use, robust and fast checkout capabilities, and offers a wholesale interface for B2B customers

There is very little that needs to be improved, as BigCommerce is very proactive and is continuously releasing new updates. They are very effective at modernizing their product, but since no product is perfect and can always improve, a few things that I think BigCommerce could do better is to create a better reporting module for merchants. There are apps available that help with this in their app store, but it would be nice to have this built-in for things such as running reports for sales tax reporting. The theme editor that was recently added is wonderful, but it not totally intuitive.

Read full review

Deena Dayalan K

Global Leader Application Operations & Operational Excellence at a manufacturing company with 10,001+ employees

Unified commerce platform has streamlined direct sales and integrated promotions and billing

One of the most valuable features in Salesforce Commerce Cloud is that it helps me avoid storing credit card information, with a vault function taken care of. Salesforce provides this vault feature, enabling me to bill my D2C customers directly and also feeding data into my Marketing Cloud and Services Cloud. For visibility features in Salesforce Commerce Cloud, I might need to schedule a separate meeting as I can only share certain levels of information. Experience-wise, it is very good; the platform helps identify promotional opportunities and integrates well with Salesforce's Trade Promotion Management. The main benefits Salesforce Commerce Cloud provides are significant process improvements. If we did not have it, I would need to establish a separate D2C portal such as Magento Commerce and integrate with Salesforce for some data. Having Salesforce Commerce Cloud is essential as it integrates very quickly and is part of the entire ecosystem.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"BigCommerce has an excellent B2B interface, which gives merchants the ability to sell with different price books and the ability to segment clients."

"BigCommerce has increased sales for almost every merchant that has moved from another eCommerce platform."

"Customer Service: Actually, their ticket system and help area is very good."

"I like the dashboard which provides centralized access to all management, policies, rules, etc."

"The simplicity in which you can document and analyze the data you put in is really valuable."

"The implementation team can customise the implementation to customer needs."

"The main benefits Salesforce Commerce Cloud provides are significant process improvements, as having it is essential because it integrates very quickly and is part of the entire ecosystem."

"Not having to worry about maintaining one's own infrastructure."

"For everything that we have used this solution for, we have had the best experience."

"The filters are very useful, and easy to customize. it's very easy to operate."

More Salesforce Commerce Cloud pros

Cons

"The theme editor that was recently added is wonderful, but it is not totally intuitive."

"The performance of the solution has room for improvement. We sometimes experience some delays."

"The extensibility of end-to-end lifecycle management for an order can be enhanced."

"The back office of Salesforce could be more user-friendly."

"There is space to have better communication with other kinds of platforms."

"There could be more product integration in the ERP space, similar to SAP and Aruba."

"If you have followed the best practices you will not have a problem, however you are allowed to change the caching for different pages and that may cause a lot of problems with the performance."

"My experience with technical support from Salesforce is mixed; they are available but sometimes not as responsive when issues arise, leading to longer wait times unless I subscribe to higher-level support."

"It is similar to ATG, but some features can be exchanged between the 2."

More Salesforce Commerce Cloud cons

Pricing and Cost Advice

Information not available

"Initially when we installed Salesforce, we thought that it was a bit pricey, but I think for the value that we're getting, it’s suitable."

"There are no significant upfront license costs."

"The product is expensive."

"I give the price of the solution a three out of ten."

"I think price-wise, it's a little bit expensive. It can be made cheaper for smaller businesses. I understand that for larger businesses, it can be a payable amount. But for medium to smaller, it is kind of costly, and it might be difficult for them to pay."

"I don't know how much the solution costs per user, but I know it's our biggest cost in the company."

"The pricing is fairly reasonable."

"The licensing works on a per-user basis."

More Salesforce Commerce Cloud pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

18%

Media Company

16%

Outsourcing Company

11%

Construction Company

10%

Construction Company

11%

Financial Services Firm

11%

Manufacturing Company

10%

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	15
Midsize Enterprise	8
Large Enterprise	11

Questions from the Community

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What is your experience regarding pricing and costs for Salesforce Commerce Cloud?

I am not involved in the pricing or licensing details, so I cannot provide specific insights into the setup costs.

See all answers

What needs improvement with Salesforce Commerce Cloud?

If Salesforce Commerce Cloud could incorporate features such as Product Data Management and Customer Data Platform internally, it would benefit large customers such as us, reducing reliance on mult...

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What is your primary use case for Salesforce Commerce Cloud?

Salesforce Commerce Cloud's main use case is D2C and B2C, focusing on direct-to-customers. Salesforce Commerce Cloud's architecture is very effective for our channel partners, providing them a good...

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Comparisons

Adobe Commerce vs Bigcommerce

Compared 22% of the time

SAP Commerce Cloud vs Bigcommerce

Compared 20% of the time

Shopify vs Bigcommerce

Compared 11% of the time

Digital River Global Commerce vs Bigcommerce

Compared 10% of the time

HCL Digital Commerce vs Bigcommerce

Compared 7% of the time

More Bigcommerce Competitors

Adobe Commerce vs Salesforce Commerce Cloud

Compared 14% of the time

SAP Commerce Cloud vs Salesforce Commerce Cloud

Compared 14% of the time

Shopify vs Salesforce Commerce Cloud

Compared 12% of the time

Oracle ATG vs Salesforce Commerce Cloud

Compared 5% of the time

Aptos Retail vs Salesforce Commerce Cloud

Compared 5% of the time

More Salesforce Commerce Cloud Competitors

Product Reports

Buyer's Guide

eCommerce Platforms

September 2026

Download Bigcommerce product report

Buyer's Guide

Salesforce Commerce Cloud

August 2026

Download Salesforce Commerce Cloud product report

Also Known As

No data available

Demandware

Overview

Bigcommerce is a leading e-commerce platform designed to streamline online selling for businesses of all sizes, providing robust tools and resources to enhance user experience and drive sales.

As a comprehensive e-commerce platform, Bigcommerce supports businesses by offering scalable, secure, and customizable online stores. It provides seamless integration with essential apps and marketplaces, making it ideal for businesses aiming to expand online presence and reach. Renowned for its ease of use, Bigcommerce offers extensive design capabilities and powerful analytics, enabling users to optimize operations and maximize efficiency.

What are key features of Bigcommerce?

Customizable Templates: Offers a variety of responsive design themes.
SEO Integration: Built-in SEO tools improve search visibility.
Payment Gateways: Supports multiple payment methods for flexibility.
App Marketplace: Access to apps enhancing functionality.
Analytics: Advanced tools for tracking sales and customer behavior.

What benefits or ROI should users look for in reviews?

Increased Sales: Strong track record of improving conversion rates.
Cost Efficiency: Competitive pricing models to fit different budgets.
Scalability: Easily grows with business without complex modifications.
Customer Support: Reliable support enhances user satisfaction and issue resolution.

In industries such as fashion, health, and electronics, Bigcommerce is frequently chosen for its robust integrations with industry-specific software, enabling businesses to manage back-end operations effectively while offering a seamless shopping experience to customers. Its flexibility allows for brand differentiation, which is critical in competitive markets.

Bigcommerce

Salesforce Commerce Cloud offers frequent updates, ease of use, and robust personalization. It enhances the e-commerce experience with seamless integration, multi-currency and multi-language support, simplifying operations without needing extensive additional solutions.

Salesforce Commerce Cloud streamlines e-commerce operations by integrating with third-party systems and providing customizable processes. Despite its strengths in personalization and frequent updates, support enhancements and better ERP integration are needed. Challenges like data storage limits, complex customization, and a steep learning curve for new users highlight areas for improvement. AI features and improved marketing services could add value. It's mainly used for reporting, client onboarding, and B2B/B2C interactions, offering customizable pricing, billing integration, and omnichannel strategies.

What are the most important features?

Frequent Updates: Ensures the platform remains current.
Ease of Use: Simplifies e-commerce management.
Personalization: Offers robust customization capabilities.
Seamless Integration: Integrates smoothly with third-party systems.
Multi-currency and Multi-language Support: Facilitates international operations.

What benefits and ROI should users look for?

Process Improvement: Streamlines e-commerce operations.
Comprehensive Experience: Reduces the need for additional solutions.
Automation: Enhances marketing and reporting tasks.
Customization: Adapts to diverse business needs.
Scalability: Supports business growth with flexible features.

Salesforce Commerce Cloud is implemented across industries to optimize retail operations and enhance customer engagement. Retailers use it for lead management, opportunity tracking, and business intelligence. It's integral in forming omnichannel strategies and automating CRM and marketing tasks, ensuring efficient online retail operations.

Salesforce

Sample Customers

Man Crates, FUGOO, Pink Lily Boutique, Di Bruno Bros., Sportbike Track Gear, Shabby Apple, Tucker Blair, TwirlyGirl, Bottle Breacher, SISU Guard, The Smart Baker, Enjuku Racing, Chuck Levins, Rogue American Apparel, Shields of Strength, Treadmill, US Patriot Tactical

Adidas, Amercian Golf, Brooks, Browns, Burton, Butlers, Clarins Paris, ColeHaan, Columbia, Converse, Deckers, Hurley, Kate Spade, Labelux, Lacoste, Lush, Mothercare

Find out what your peers are saying about Salesforce, Adobe, commercetools and others in eCommerce Platforms. Updated: September 2026.

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We monitor all eCommerce Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.